Troubleshoot

Locate chip.log File

If you are asked to send the chip.log file, use the following procedure.

Procedure
    Step 1   Do one of the following:
    • For Windows, navigate to %HOMEPATH%\Appdata\LocalLow\Cisco\chip.
      Note   

      %HOMEPATH% is generally of the form 'C:\Users\username'.

    • For Mac OS X, navigate to ~/Library/"Internet Plug-Ins"/"Cisco Jabber Guest Plug-in.version-number.plugin"/Contents/Frameworks/Logs.
    • For Chrome on Mac OS X, navigate to ~/Applications/"Cisco Jabber Guest Add-on.version-number"/Contents/Frameworks/Logs
    Step 2   Compress the file and email it back to the requester.

    Locate chip.dmp File

    If your plug-in crashes, a dump file called chip.dmp is created. Currently, this file is created only for plug-in crashes on Microsoft Windows. If you are asked to send the chip.dmp file, follow this procedure.

    Procedure
      Step 1   Navigate to %HOMEPATH%\Appdata\LocalLow\Cisco\chip.
      Note   

      %HOMEPATH% is generally of the form 'C:\Users\username'.

      Step 2   Compress the file and email it back to the requester.

      Reset Admin Password for Cisco Jabber Guest Administration

      Procedure
        Step 1   Sign in to the Cisco Jabber Guest server as root.
        Step 2   Change directory to /opt/cisco/webcommon/scripts: 
        cd /opt/cisco/webcommon/scripts
        Step 3   Enter the following command: 
        python mongo_admin_reset.py
        The password is reset to its default value: jabbercserver.

        Reset Root Password for Cisco Jabber Guest Server

        Procedure
          Step 1   Open a console session for the Cisco Jabber Guest server and restart the server.
          Step 2   Press any key to interrupt the start process.
          Step 3   Press e to edit.
          Step 4   From the entries, select kernel and press e to edit.




          Step 5   Start the server in single-user mode:
          1. Add the word single to the end of the line.
          2. Press the Enter key.




          Step 6   Press b to start the server. The Cisco Jabber Guest server starts in single-user mode.


          Step 7   Enter passwd root, and then enter a new password.
          Step 8   Restart the server.