General Requirements
General requirements apply to all Cisco Jabber Softphone for VDI platforms.
![]() Important |
Only the components, versions, and minimum hardware requirements listed in this guide are supported. Use of unsupported components can result in a nonfunctional deployment. |
Accessories
For a complete listing of recommended audio and video accessories, see Unified Communications Endpoint and Client Accessories, at http://www.cisco.com/c/en/us/products/unified-communications/uc_endpoints_accessories.html.
Ensure that all Jabra devices are running the latest firmware. You can use Jabra Direct to update the firmware.
Cisco Jabber for Windows
This release of Cisco Jabber for Windows, running on the hosted virtual desktop (HVD).
For complete information about virtual environment compatibility, see the Cisco Jabber documentation for your release.
Cisco Unified Communications Manager
Recommended: Unified CM Release 11.5(1)SU3 or later
Minimum: Unified CM Release 10.5
Cisco Expressway for Mobile and Remote Access (MRA)
Recommended: Expressway X12.5
Minimum: Expressway X8.11.4
Cisco Jabber Softphone for VDI with MRA only supports OAuth 2.0 for authentication. See the Deploying OAuth with Cisco Collaboration Solution guide for more information.
![]() Note |
JVDI over MRA does not support collab-edge SRV being resolveable from the HVD. Softphone registration with JVDI fails in this case. When using JVDI over MRA deployments with Split DNS (different domains for inside and outside the network), the HVD must not discover the internal domain. If it does, Cisco Jabber Softphone for VDI registration also fails. To ensure the client does not discover the internal domain, disable UPN during Jabber installation on HVD. |
Connection Broker—Installed on the Hosted Virtual Desktops
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Citrix XenApp and XenDesktop 6.x, 7.x (CR—up to 7.18; LTSR—up to 7.15 CU8)
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Citrix Virtual Apps and Desktops 7 (CR—up to 2305, LTSR 1912—up to CU7, LTSR 2203—up to CU3)
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VMware Horizon versions 6.x to 8.x.
A connection broker is software that creates connections to hosted virtual desktops. A connection broker performs a number of tasks including the following:
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Validating the username and providing a connection for the user.
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Allowing the user to connect to a specific virtual desktop.
Operating Systems—Installed on the Hosted Virtual Desktops
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Microsoft Windows 8.1 32–bit
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Microsoft Windows 8.1 64 64–bit
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Microsoft Windows 10 32–bit
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Microsoft Windows 10 64–bit
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Microsoft Windows 11 64–bit (as of Jabber VDI 14.0.3)
Server Operating Systems—Installed on the Hosted Virtual Desktops
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Microsoft Windows Server 2012 R2
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Microsoft Windows Server 2016
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Microsoft Windows Server 2019
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Microsoft Windows Server 2022
Port Requirements
Cisco Jabber Softphone for VDI requires the same ports as Cisco Jabber does, and the following additional port range:
Port Range |
Description |
---|---|
16384–32767 |
UDP Inbound and outbound traffic for RTP (audio and video streams) You can configure the Cisco Unified Communications Manager to reduce this port range. Change the Start/Stop Media Port setting in the SIP Profile, which is associated with the CSF device. |
Supported Codecs
Supported Codecs
Audio Codecs:
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G.722
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G.722.1 (24 and 32k)
G.722.1 is supported on Cisco Unified Communications Manager 8.6.1 or later.
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G.711 A-law
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G.711 u-law
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G.729a
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Opus
Opus is supported on Cisco Unified Communications Manager 11.0 or later.
Video Codec: H.264/AVC