Troubleshooting the Service

This chapter provides information and instructions for using the system command line interface (CLI) for troubleshooting issues that may arise during service operation.

Test Commands

In the event that an issue was discovered with an installed application or line card, depending on the severity, it may be necessary to take corrective action.

The system provides several redundancy and fail-over mechanisms to address issues with application and line cards in order to minimize system downtime and data loss. These mechanisms are described in the sections that follow.

Using the PPP Echo-Test Command

The system provides a mechanism to verify the Point-to-Point Protocol session of a particular subscriber by sending Link Control Protocol (LCP) packets to the mobile node. This functionality can be extremely useful in determining the quality of the air link and delays that may occur.

The command has the following syntax: 
ppp echo-test { callid call_id | ipaddr ip_address | msid ms_id | username subscriber_name }
Keyword/Variable Description
callid call_id Specifies that the test is executed for a subscriber with a specific call identification number (callid). call_id is the specific call identification number that you wish to test.
ipaddr ip_address Specifies that the test is executed for a subscriber with a specific IP address. ip_address is the specific IP address that you wish to test.
msid ms_id Specifies that the test is executed for a subscriber with a specific mobile station identification (MSID) number. ms_id is the specific mobile station identification number that you wish to test.
username subscriber_name Specifies that the test is executed for a subscriber with a specific username. subscriber_name is the specific username that you wish to test.
The following figure displays a sample of this command's output showing a successful PPP echo-test to a subscriber named user2aaa. 
USERNAME: user2aaa   MSID: 0000012345   CALLID: 001e8481 
     Tx/Rx 1/0   RTT(min/max/avg) 0/0/0 
USERNAME: user2aaa   MSID: 0000012345   CALLID: 001e8481 
     Tx/Rx 1/1   RTT(min/max/avg) 77/77/77 (COMPLETE)

Using the GTPC Test Echo Command

This command tests the GGSN's ability to exchange GPRS Tunneling Protocol control plane (GTP-C) packets with the specified SGSNs which can be useful troubleshooting and/or monitoring.

The test is performed by the system sending GTP-C echo request messages to the specified SGSN(s) and waiting for a response.


Important

This command must be executed from within the context in which at least one GGSN service is configured.

The command has the following syntax: 
gtpc test echo src-address gn_address { all | sgsn-address ip_address }
Keyword/Variable Description
echo src-address gn_address Specifies the IP address of a Gn interface configured on the system.
Important 
The IP address of the system's Gn interface must be bound to a configured GGSN service prior to executing this command.
all Specifies that GTP-C echo requests will be sent to all SGSNs that currently have sessions with the GGSN service.
sgsn-address ip_address Specifies that GTP-C echo requests will be sent to a specific SGSN.ip_address is the address of the SGSN receiving the requests.
The following example displays a sample of this command's output showing a successful GTPC echo-test from a GGSN service bound to address 192.168.157.32 to an SGSN with an address of 192.168.157.2. 
GTPC test echo 
-------------- 
SGSN: 192.168.157.2 Tx/Rx: 1/1 RTT(ms): 1 (COMPLETE)Recovery:202 (0xCA)

Using the GTPU Test Echo Command

This command tests the GGSN's ability to exchange GPRS Tunneling Protocol user plane (GTP-U) packets with the specified SGSNs which can be useful troubleshooting and/or monitoring.

The test is performed by the system sending GTP-U echo request messages to the specified SGSN(s) and waiting for a response.

Important

This command must be executed from within the context in which at least one GGSN service is configured.

The command has the following syntax: 
gtpu test echo src-address gn_address { all | sgsn-address ip_address }
Keyword/Variable Description
src-address gn_address Specifies the IP address of a Gn interface configured on the system.
Important 
The IP address of the system's Gn interface must be bound to a configured GGSN service prior to executing this command.
all Specifies that GTP-U echo requests will be sent to all SGSNs that currently have sessions with the GGSN service.
sgsn-address ip_address Specifies that GTP-U echo requests will be sent to a specific SGSN.ip_address is the address of the SGSN receiving the requests.
The following figure displays a sample of this command's output showing a successful GTPU echo-test from a GGSN service bound to address 192.168.157.32 to an SGSN with an address of 192.168.157.2. 
GTPU test echo 
-------------- 
SGSN: 192.168.157.2   Tx/Rx:  1/1  RTT(ms): 24   (COMPLETE)

Using the GTPv0 Test Echo Command

This command tests the GGSN's ability to exchange GPRS Tunneling Protocol version 0 (GTPv0) packets with the specified SGSNs which can be useful troubleshooting and/or monitoring.

The test is performed by the system sending GTPv0 echo request messages to the specified SGSN(s) and waiting for a response.

Important

This command must be executed from within the context in which at least one GGSN service is configured.

The command has the following syntax: 
gtpv0 test echo src-address gn_address { all | sgsn-address ip_address }
Keyword/Variable Description
src-address gn_address Specifies the IP address of a Gn interface configured on the system.
Important 
The IP address of the system's Gn interface must be bound to a configured GGSN service prior to executing this command.
all Specifies that GTPv0 echo requests will be sent to all SGSNs that currently have sessions with the GGSN service.
sgsn-address ip_address Specifies that GTPv0 echo requests will be sent to a specific SGSN.ip_address is the address of the SGSN to receiving the requests.
The following figure displays a sample of this command's output showing a successful GTPv0 echo-test from a GGSN service bound to address 192.168.157.32 to an SGSN with an address of 192.168.157.2. 
GTPv0 test echo 
-------------- 
SGSN: 192.168.157.2 Tx/Rx: 1/1 RTT(ms):14 (COMPLETE)Recovery: 210(0xD2)

Using the DHCP Test Command

This command tests the system's ability to communicate with a Dynamic Host Control Protocol (DHCP) server. Testing is performed on a per-DHCP service basis for either a specific server or all servers the DHCP service is configured to communicate with. This functionality is useful for troubleshooting and/or monitoring.

Once executed, the test attempts to obtain an IP address from the DHCP server(s) and immediately release it.


Important

This command must be executed from within the context in which at least one GGSN service is configured.

The command has the following syntax:
dhcp test dhcp-service svc_name [ all | server ip_address ]
Keyword/Variable Description
dhcp-service svc_name The name of the DHCP service. svc_name can be from 1 to 63 alpha and/or numeric characters in length and is case sensitive.
all Tests DHCP functionality for all servers.
server ip_address Tests DHCP functionality for the server.
The following figure displays a sample of this command's output showing a successful DHCP test for a DHCP service called DHCP-Gi to a server with an IP address of 192.168.16.2. The IP address provided during the test was 192.168.16.144.
DHCP test status for service <DHCP-Gi>: 
  Server address: 192.168.16.2             Status: Tested 
    Lease address: 192.168.16.144           Lease Duration: 600 secs.

Testing GTPP Accounting with a CGF

When used to test a CGF, this tool causes the system to send GTPP echo packets to the specified CGF(s).


Important

This tool must be executed from the context in which GTPP functionality is configured.

To execute the GTPP accounting test tool enter the following command:
gtpp test accounting { all | cgf-server ip_address }
Keyword/Variable Description
all Tests all CGFs configured within the given context.
cgf-server ip_address Tests a specific CGF configured within the given context.

The command's response will display whether the CGF is active or unreachable.

Testing GTPP Connectivity with a GSS

When used to test a GTPP Storage Server, this tool causes the system to send GTPP echo packets to the specified GSS for checking connectivity and provide round trip time.

Important

This tool must be executed from the context in which GTPP functionality is configured.

To execute the GSS connectivity test tool enter the following command:
gtpp test storage-server [address ip-address port udp-port]
Keyword/Variable Description
storage-server Tests configured GSS within the given context.
address ip_address port udp_port Tests connectivity with GSS having ip_address and udp_port before configuring it within the given context.

The command's response will display whether the GSS is active or unreachable.