Cisco Wireless LAN Controller System Message Guide, Release 7.3

DOT1D Messages
DOT1Q Messages
DOT1X Messages
DOT3AD Messages

DOT1D DOT1Q DOT1X and DOT3AD System Messages

This chapter contains the following topics:

DOT1D Messages

This section contains 802.1D (DOT1D) messages.

Error Message    %DOT1D-3-WRITE_CFG_FAIL: Failed to write config file [chars] in nv 
storage

Explanation The system has failed to store the configuration file in the NV storage.

Recommended Action Copy the message exactly as it appears on the console or in the system log. Research and attempt to resolve the issue using the tools and utilities provided at http://www.cisco.com/cisco/web/support/index.html. With some messages, these tools and utilities will supply clarifying information. Search for resolved software issues using the Bug Toolkit at http://tools.cisco.com/Support/BugToolKit/. If you still require assistance, open a case with the Technical Assistance Center via the Internet at http://tools.cisco.com/ServiceRequestTool/create/launch.do, or contact your Cisco technical support representative and provide the representative with the information you have gathered.

Error Message    %DOT1D-0-MEM_ALLOC_FAIL: [chars],Out of system memory

Explanation The system has failed to allocate memory. The system is out of system buffers.

Error Message    %DOT1D-3-WRITE_CFG_FAIL: Failed to write config file [chars] in nv 
storage

Explanation The system has failed to store the configuration file in the NV storage.

Error Message    %DOT1D-0-DATA_INIT_FAIL: Failed to allocate memory for the dot1d 
variables.dot1d sub-system not initialized.

Explanation The system has failed to allocate memory for the dot1d variables. The dot1d subsystem is not initialized.

Error Message    %DOT1D-0-PORT_ALLOC_FAIL: Failed to allocate memory for GARP 
Information Declaration(GID)Port number: [hex]..

Explanation The system has failed to allocate memory for the GARP Information Declaration (GID) port.

Error Message    %DOT1D-0-TASK_START_FAIL: Could not create [chars] task.Error 
code:[dec].The system has failed to initialize dot1d sub-system

Explanation The system could not create a task. The dot1d subsystem failed to initialize.

Error Message    %DOT1D-3-BPDU_MEMGET_FAIL: Out of System buffers.

Explanation The system is out of system buffers.

Error Message    %DOT1D-3-RCV_MSG_FAIL: The [chars] failed to receive a message. 
Internal system error.Error code:[dec].

Explanation A dot1d subsystem task has failed to receive a message. An internal system error has occurred.

Error Message    %DOT1D-3-RGSTR_CHANGE_FAIL: [chars].dot1d sub-system not initialized

Explanation The system is unable to register a change in the state callback. The dot1d subsystem is not initialized.

Recommended Action No action is required.

Error Message    %DOT1D-3-SND_MSG_FAIL: Failed to send message to [chars], the message 
queue for the task maybe full.Error Code: [dec], Internal system error

Explanation The system has failed to send a message to a task. The message queue for the task might be full. An internal system error has occurred.

Error Message    %DOT1D-3-QUEUE_INIT_FAIL: Message queue  creation error.dot1d 
sub-system not initialized

Explanation The system has failed to initialize the dot1d message queue. The dot1d subsystem is not initialized.

Error Message    %DOT1D-3-SYSINIT_GETFILE_FAIL: Failed to retrieve file from nv 
storage.File name [chars].dot1d sub-system not initialized

Explanation The system has failed to retrieve the file from the NV storage. The dot1d subsystem is not initialized.

Error Message    %DOT1D-4-GID_ALL_USED: All Ports are used for GARP Information 
Declaration (GID)

Explanation All ports are used for a GARP Information Declaration (GID).

Error Message    %DOT1D-4-INVALID_BPDU_TYPE: Invalid BPDU Type [dec] received

Explanation The system has detected an invalid BPDU type received.

Recommended Action This is a debug message only. No action is required.

Error Message    %DOT1D-6-PORT_FIND_FAIL: Port number [hex] is not found for GARP 
Information Declaration (GID)

Explanation A port has not been found for the GARP Information Declaration (GID).

Recommended Action No action is required.

Error Message    %DOT1D-7-CONN_PORT_RING: GIP: Connecting Ports #[hex] to ring..

Explanation GIP: The system is connecting ports to a ring.

Recommended Action No action is required.

Error Message    %DOT1D-7-CREATED_PORT: GID: created Port # [hex]..

Explanation GID: The system has created a port.

Recommended Action No action is required.

Error Message    %DOT1D-7-CREATING_PORT: GID: Creating Port # [hex]..

Explanation GID: The system is creating a port.

Recommended Action No action is required.

Error Message    %DOT1D-7-DESTROY_PORT: GID: Destroying Port # [hex]..

Explanation GID: The port has been removed.

Recommended Action No action is required.

Error Message    %DOT1D-7-DISCON_PORT_RING: GIP: Disconnecting Ports #[hex] from ring..

Explanation GIP: Disconnecting ports from ring.

Recommended Action No action is required.

Error Message    %DOT1D-7-HOLD_TIMER_EXP: GID: Hold Timer Expired..

Explanation GID: The hold timer has expired.

Recommended Action No action is required.

Error Message    %DOT1D-7-JOIN_MSG_RCV: GID: Join msg is received..

Explanation GID: A join message has been received.

Recommended Action No action is required.

Error Message    %DOT1D-7-JOIN_TIMER_EXP: GID: join Timer Expired..

Explanation GID: A join timer has expired.

Recommended Action No action is required.

Error Message    %DOT1D-7-LEAVE_ALL_TIMER_EXP: GID: Leave All Timer Expired..

Explanation GID: A leave all timer has expired.

Recommended Action No action is required.

Error Message    %DOT1D-7-LEAVE_EVENT_RCV: GID: Leave All event is received..

Explanation GID: A leave all event has been received.

Recommended Action No action is required.

Error Message    %DOT1D-7-LEAVE_MSG_RCV: GID: Leave message is received..

Explanation GID: A leave message has been received.

Recommended Action No action is required.

Error Message    %DOT1D-7-LEAVE_TIMER_EXP: GID: Leave Timer Expired..

Explanation GID: A leave timer has expired.

Recommended Action No action is required.

Error Message    %DOT1D-7-PORT_ADD: GID: Add Port # [hex]..

Explanation GID: The system has added a port.

Recommended Action No action is required.

Error Message    %DOT1D-7-PORT_INDEX_UNUSED: GID: Ports at index [hex] is not used..

Explanation GID: Ports at the index are not used.

Recommended Action No action is required.

Error Message    %DOT1D-7-PROP_JOIN: GIP: propagate Join for Port #[hex]..

Explanation GIP: The system has propagated a join for the port.

Recommended Action No action is required.

Error Message    %DOT1D-7-PROP_LEAVE: GIP: propagate Leave for Port #[hex]..

Explanation GIP: The system has propagated a leave for the port.

Recommended Action No action is required.

Error Message    %DOT1D-7-RMV_PORT: GID: Removing Port # [hex] from the ring..

Explanation GID: The system is removing a port from the ring.

Recommended Action No action is required.

Error Message    %DOT1D-7-START_HOLD_TIMER: GID: Start Hold Timer..

Explanation GID: A start hold timer has occurred.

Recommended Action No action is required.

Error Message    %DOT1D-7-START_JOIN_TIMER: GID: Start Join Timer..

Explanation GID: A start join timer has occurred.

Recommended Action No action is required.

Error Message    %DOT1D-7-START_LEAVE_TIMER: GID: Start Leave All Timer..

Explanation GID: A start leave all timer error has occurred.

Recommended Action No action is required.

DOT1Q Messages

This section contains 802.1Q (DOT1Q) messages.

Error Message    %DOT1Q-3-FILE_WRITE_FAIL: Failed to write to a config file. File Name: 
[chars].

Explanation The system has failed to write to a configuration file.

Error Message    %DOT1Q-3-FLASH_READ_FAIL: Error retrieving file [chars] from system 
flash.

Explanation An error has occurred when retrieving the file from the system flash.

Error Message    %DOT1Q-3-GID_FIND_PORT: Failed to find a gid port. Port # [dec].

Explanation The system has failed to find a GID port.

Error Message    %DOT1Q-3-GIP_CREATE_FAIL: Failed to Create GIP..

Explanation The system has failed to create a GIP.

Error Message    %DOT1Q-3-GVR_CREATE_FAIL: Failed to Create GVR.

Explanation The system has failed to create a GVR.

Error Message    %DOT1Q-3-GVR_TO_DTL: Failed to get the link state for an interface. 
Port # [dec]

Explanation The system has failed to get the link state for an interface.

Error Message    %DOT1Q-3-INVALID_CONFIG_REQ: Invalid configuration request. Failed to 
send vlan configuration request

Explanation The system has detected an invalid configuration request. The system has failed to send the VLAN configuration request.

Error Message    %DOT1Q-3-INVALID_CONFIG_REQ_RCV: Invalid configuration received. 
Failed to service vlan configuration request.

Explanation The system has detected an invalid configuration received. The system has failed to service the VLAN configuration request.

Error Message    %DOT1Q-3-LAG_CALBAK_FAIL: Link Aggregation malfunctioned while 
initializing Vlan.

Explanation A link aggregation has malfunctioned while initializing a VLAN.

Error Message    %DOT1Q-3-MBUF_GET_FAIL: Unable to transmit GVRP packet for port # 
[dec]. Out of system buffers.

Explanation The system is unable to transmit a GVRP packet. The system is out of system buffers.

Error Message    %DOT1Q-3-MEM_ALLOC_FAIL: Failed to allocate memory.

Explanation The system has failed to allocate memory.

Error Message    %DOT1Q-3-MIN_VLAN_FAIL: No VLANs created upon initialization.

Explanation No VLANs have been created upon initialization.

Error Message    %DOT1Q-3-MODIFY_VLAN_FAIL: Bridge not initialized. Cannot modify vlan. 
Vlan Id:[dec]

Explanation The bridge has not been initialized. The system cannot modify a VLAN.

Error Message    %DOT1Q-3-NOTIFY_USERS_FAIL: Failed to notify registered users. Vlan 
Id: [dec].Interface: [dec]

Explanation The system has failed to notify registered users.

Error Message    %DOT1Q-3-UPDATE_PSTNT_FAIL: Problem updating persistent data for VLAN 
[dec].

Explanation There is a problem when updating persistent data for a VLAN.

Error Message    %DOT1Q-3-UPDATE_TNZNT_FAIL: Problem updating transient data for VLAN 
[dec].

Explanation There is a problem when updating transient data for a VLAN.

Error Message    %DOT1Q-3-VLAN_CONFIG_FAIL: Failed to configure Vlan. Vlan Id: [dec].

Explanation The system has failed to configure a VLAN.

Error Message    %DOT1Q-3-VLAN_CREATE_MODIFY_FAIL: Failed to create or modify vlan. 
Vlan Id: [dec]

Explanation The system has failed to create or modify a VLAN.

Error Message    %DOT1Q-3-VLAN_DELAVL_FAIL: Failed to delete a vlan Entry from the AVL 
tree.VLAN [dec].

Explanation The system has failed to delete a VLAN entry from the AVL tree.

Error Message    %DOT1Q-3-VLAN_DEL_FAIL: Failed to delete all static vlans. Number of 
failures: [dec]

Explanation The system has failed to delete all static VLANs.

Error Message    %DOT1Q-3-VLAN_ENTRY_FAIL: Failed while updating data for VLAN [dec] in 
the avl tree

Explanation The system has failed while updating data for a VLAN.

Error Message    %DOT1Q-3-VLAN_FIND_FAIL: Vlan [dec] does not exist or invalid Vlan ID

Explanation The requested VLAN does not exist.

Error Message    %DOT1Q-3-VLAN_MBR_SET: Failed to set an interface to vlan. Vlan Id: 
[dec]. Interface: [dec]

Explanation The system has failed to set an interface to the VLAN.

Error Message    %DOT1Q-3-VLAN_PORTMBR_FAIL: Failed to get port membership information 
for vlan.Port # [dec].

Explanation The system has failed to get port membership information for a VLAN.

Error Message    %DOT1Q-3-VLAN_RANGE_FAIL: Attempt to create a vlan with an invalid vlan 
id [dec].

Explanation The system has attempted to create a VLAN with an invalid VLAN ID.

Error Message    %DOT1Q-3-VLAN_RGS_FAIL: VLAN registration failed. Registrar: [dec].

Explanation The VLAN registration failed.

Error Message    %DOT1Q-3-VLAN_TYPEGET_FAIL: Failed to get the Vlan Type. Port # [dec].

Explanation The system has failed to get the VLAN type.

Error Message    %DOT1Q-6-DB_FULL: GVRP: Data Base is FULL. Port #: [dec]

Explanation GVRP: The database is full.

Recommended Action No action is required.

Error Message    %DOT1Q-6-MAX_VLAN_FAIL: No available entries for VLAN ID [dec]. 
Maximum number of Vlans allowed exceeded

Explanation These are no available entries for the VLAN ID. The maximum number of VLANs allowed have been exceeded.

Recommended Action No action is required.

Error Message    %DOT1Q-7-CREATE_GVR: GVRP: Create GVR.

Explanation GVRP: The system has created a GVR.

Recommended Action No action is required.

Error Message    %DOT1Q-7-DSTR_GVR: GVRP: Destroying GVR..

Explanation GVRP: The GVR has been removed.

Recommended Action No action is required.

Error Message    %DOT1Q-7-GVR_ADD_PORT: GVRP: GVR add Port # [hex]..

Explanation GVRP: The GVR has added a port.

Recommended Action No action is required.

Error Message    %DOT1Q-7-GVR_RMV_PORT: GVRP: GVR removed Port # [hex]..

Explanation GVRP: The GVR removed a port.

Recommended Action No action is required.

Error Message    %DOT1Q-7-JOIN_MSG_RCV: GVRP: Join msg is received. Port #: [dec].

Explanation GVRP: A join message has been received.

Recommended Action No action is required.

Error Message    %DOT1Q-7-LEAVE_ALL_TMR_EXP: GVR: delete attribute Timer Expired..

Explanation GVR: A delete attribute timer has expired.

Recommended Action No action is required.

Error Message    %DOT1Q-7-LEAVE_MSG_RCV: GVRP: Leave msg is received. Port #:[dec].

Explanation GVRP: A leave message has been received.

Recommended Action No action is required.

Error Message    %DOT1Q-7-PORT_ENABLED: Port is Enabled. Port #: [dec].

Explanation The port is enabled.

Recommended Action No action is required.

Error Message    %DOT1Q-7-PORT_JOINING: GVRP: Port # [hex] is joining..

Explanation GVRP: The port is joining.

Recommended Action No action is required.

Error Message    %DOT1Q-7-PORT_LEAVING: GVRP: Port # [hex] is leaving..

Explanation GVRP: The port is leaving.

Recommended Action No action is required.

Error Message    %DOT1Q-7-TX_GVR: GVRP: Transmitting msg. Port # [dec].

Explanation GVRP: The system is transmitting a message.

Recommended Action No action is required.

DOT1X Messages

This section contains 802.1X (DOT1X) messages.

Error Message    %DOT1X-1-ABORT_AUTH: Authentication aborted for client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation An internal error caused 802.1X authentication to be aborted.

Error Message    %DOT1X-3-AAA_AUTH_SEND_FAIL: Unable to send authentication message to 
AAA server for client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation The system failed to authenticate the client because a message could not be sent to the authentication server.

Error Message    %DOT1X-1-AUTHENTICATOR_ERR: Could not function as authenticator - 
[chars]; client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an internal error occurred in the 802.1X authentication process.

Error Message    %DOT1X-1-DOT1X_CB_NULL: 802.1X control block NULL for mobile 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an internal control block was unexpectedly null.

Error Message    %DOT1X-1-SEND_AAA_FAILED: Could not send AAA message.[chars]. Mobile: 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an internal error prevented a message from being sent to the authentication server.

Error Message    %DOT1X-1-INVALID_WPA_KEY_STATE: Received EAPOL-key message while in 
invalid state ([int]) - version [int], type [int], descriptor [int], client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation An authentication message was received from a client that was not expected while in the current state. The message was ignored.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-1-SET_BRDCST_KEY_ERR: Could not set broadcast keys for WLAN 
[int]; GTK length [int], Max GTK Buffer [int]

Explanation The system could not set or refresh the broadcast keys for the WLAN because the key hold buffer is shorter.

Error Message    %DOT1X-1-SOCK_OPER_FAILED: Socket [chars] operation failed on 802.1X 
socket

Explanation An internal error caused a socket processing failure.

Error Message    %DOT1X-1-VALIDATE_REPLAY_CTR_FAILED: Could not Validate the replay counter in packet. [chars]. Got: [hex] [hex] [hex] [hex] [hex] [hex] [hex] 
[hex]. Expected: [hex] [hex] [hex] [hex] [hex] [hex] [hex] [hex]. Mobile: [hex] 
[hex] [hex] [hex] [hex] [hex]

Explanation Client authentication failed because an EAPOL message from the client contained an invalid replay counter.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also, investigate possible intruder activity.

Error Message    %DOT1X-3-AAA_SEND_ERR: Error sending AAA message - [chars]; client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication has failed because an internal error prevented a message from being sent to the authentication server.

Error Message    %DOT1X-3-AAA_SEND_FAILURE: Unable to send AAA message for client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication has failed because a message could not be sent to the authentication server.

Recommended Action Review the message log for other messages preceding this one that might indicate a connection failure or configuration problem. Ensure that the authentication servers are properly configured and are reachable.

Error Message    %DOT1X-3-ABORT_AUTH: Authentication Aborted

Explanation An internal error caused 802.1X authentication to be aborted.

Error Message    %DOT1X-3-ADD_KEYMAP_KEY_ERR: Unable to add key mapping key to 
EAPOL-key message for client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation The system failed to authenticate the client due to an internal error that occurred when attempting to add the key mapping.

Error Message    %DOT1X-3-AUTHKEY_TX_TRANS_ERR: Authentication state transition to 
state [int] failed; port status [int], key available [int], key tx enabled [int]

Explanation Client authentication failed because an internal error occurred during the authentication state transition.

Error Message    %DOT1X-3-CLIENT_NOT_FOUND: Unable to process 802.1X [int] msg - client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex] not found

Explanation A message on an internal queue could not be processed because the client indicated that the message was not found in the internal database.

Error Message    %DOT1X-3-COMPUTE_PRF_FAILED: Failed to compute PRF mode [int], size 
[int] - [chars]

Explanation An internal error occurred when attempting to calculate a pseudorandom value.

Error Message    %DOT1X-3-EAP_MSG_ERR: Could not process EAP message - [chars]; client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an EAP message from the server or supplicant was not understood.

Error Message    %DOT1X-3-EAPOL_MSG_ATTACK: Possible eapol key mssages attack - %s; for 
client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an EAPOL message from the client contained data that should only be sent by the access point. This issue might be caused by an intruder that is spoofing authentication frames.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity. If this does not solve the problem research and attempt to resolve the error using the Output Interpreter https://www.cisco.com/cgi-bin/Support/OutputInterpreter/home.pl. Also perform a search of the Bug Toolkit http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl. If you still require assistance, open a case with the Technical Assistance Center via the Internet http://www.cisco.com/cgi-bin/front.x/case_tools/caseOpen.pl, or contact your Cisco technical support representative and provide the representative with the gathered information.

Error Message    %DOT1X-3-GTK_ENCRYPT_FAILED: Unable to encrypt CCKM GTK for client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an internal error occurred when attempting to encrypt a group temporal key.

Error Message    %DOT1X-3-INTF_DEL_FAILED: Unable to delete 802.1X interface

Explanation An internal error prevented an 802.1X interface structure from being deleted.

Error Message    %DOT1X-3-INVALID_CLIENT_DOT1X_CB: Missing 802.1X control block for 
client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an internal control block was unexpectedly null.

Error Message    %DOT1X-3-INVALID_DOT1X_CB: Missing 802.1X or client control block

Explanation Client authentication failed because an internal control block was unexpectedly null.

Error Message    %DOT1X-3-INVALID_DOT1X_Q_TYPE: Invalid dot1x message type [int] in 
802.1X message queue

Explanation A message on an internal message queue could not be processed because the message type was invalid.

Error Message    %DOT1X-3-INVALID_EAP_MSG: Invalid EAP message received - [chars]; EAP 
Id [int], 802.1X Id [dec], client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation An invalid EAP message was received from the client. The message was ignored.

Error Message    %DOT1X-3-INVALID_EAPOL_VER: Invalid EAPOL version ([int]) in EAPOL-key 
message; type [int], descriptor [int], client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because of an authentication protocol error between the client and access point.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-INVALID_KEY_LEN: Invalid key length [int] found for the 
encryption cipher

Explanation An internal error occurred when determining the key length for an encryption cipher.

Error Message    %DOT1X-3-INVALID_KEYWRAP_ARG: Invalid key wrap parameters

Explanation Client authentication failed because an internal error caused invalid data to be passed to the key wrap algorithm.

Error Message    %DOT1X-3-INVALID_KEYWRAP_PKT: Received invalid keywrap packet - 
[chars]

Explanation Client authentication failed because a received keywrap packet was invalid.

Error Message    %DOT1X-3-INVALID_MIC_ALGORITHM: Selected unsupported MIC algorithm 
[int] for MIC computation

Explanation Client authentication failed because an internal error occurred when attempting to compute a MIC value.

Error Message    %DOT1X-3-INVALID_PTK_LEN: Invalid PTK key length [int] for client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an internal error occurred when attempting to compute a temporal key.

Error Message    %DOT1X-3-INVALID_RC4_KEY: Invalid EAPOL RC4 key msg from client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex] - [chars]

Explanation Client authentication failed because an EAPOL RC4 key message from the client contained invalid data.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-INVALID_REPLAY_CTR: Invalid replay counter from client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex] - got [hex] [hex] [hex] [hex] [hex] [hex] 
[hex] [hex], expected [hex] [hex] [hex] [hex] [hex] [hex] [hex] [hex]

Explanation Client authentication failed because an EAPOL message from the client contained an invalid replay counter.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-INVALID_WPA_KEY_MSG: Error in received EAPOL msg - [chars]; 
version [int], type [int], descriptor [int], client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because of an authentication protocol error between the client and access point.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-INVALID_WPA_KEY_MSG_STATE: Received [chars] msg has invalid 
information when mobile is in %s  state - %s; KeyLen %u, Key type %u, client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because of an authentication protocol error between the client and access point.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-KEY_LEN_NOT_FOUND: Encryption key length not found for 
encryption policy %u

Explanation An internal error occurred when attempting to determine the key length for an encrypted policy.

Error Message    %DOT1X-4-MAX_EAPOL_KEY_RETRANS: Max EAPOL-key M[int] retransmissions 
exceeded for client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the client did not respond to an EAPOL-key message.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-1-MAX_EAPOL_KEY_RETRANS_FOR_MOBILE: Max EAPOL-key M[int] 
retransmissions reached for mobile [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the client did not respond to an EAPOL-key message.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-1-MAX_EAP_IE_RETRIES_REACHED: Reached Max EAP-Identity Request 
retries (num) for STA [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the client did not respond to an EAP request message.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-3-MAX_EAP_RETRANS: Max EAP retransmissions exceeded for client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the client did not respond to an EAP request message.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-3-MAX_EAP_RETRIES: Max EAP identity request retries ([int]) 
exceeded for client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the maximum number of permitted attempts was exceeded.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-3-MOBILE_EXCESS_RUN: Authentication has run more than [int] 
times - deleting client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the authentication process failed to complete within the maximum permitted number of attempts.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-3-PREPARE_KEY_M5_ERR: Unable to create EAPOL-key M5 - group key 
not found for WLAN [int]

Explanation Client authentication failed because an internal error occurred when attempting to create an EAPOL-key message

Error Message    %DOT1X-3-PSK_CONFIG_ERR: Client [hex]:[hex]:[hex]:[hex]:[hex]:[hex] 
may be using an incorrect PSK

Explanation A client may be attempting to access the network with an improperly configured PSK.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-3-RCV_INVALID_CCX_IE: [chars] with [chars] CCX IE received from 
client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because of an authentication protocol error between the client and access point.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-RCV_INVALID_SFA_IE: [chars] with [chars] SFA IE received from 
client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because of an authentication protocol error between the client and access point.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-SEND_WPA_BUFF_ERR: Unable to send EAPOL-key - buffer is too 
small; size [int], state [int], client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the retransmit buffer was too small to store the outbound authentication message.

Error Message    %DOT1X-3-UNKNOWN_EAPOL_KEY_DESC: Received unknown EAPOL key descriptor 
%u from client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because an EAPOL message from the client contained an invalid or unsupported key descriptor.

Error Message    %DOT1X-3-USER_LOGIN_DENY: Authentication rejected for user [chars] - 
user may already be logged in

Explanation User authentication failed. The most likely cause is that the username is already in use by another client.

Recommended Action Ensure that unique usernames are used by each client.

Error Message    %DOT1X-3-WPA_KEY_MIC_ERR: TKIP MIC errors reported in EAPOL key msg 
from client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the client reported TKIP MIC errors in an EAPOL key message that it received from the controller. This issue might be caused by an intruder and countermeasures may have to be taken.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-3-WPA_SEND_STATE_ERR: Unable to send EAPOL-key msg to client  - 
invalid WPA state [int] for client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the session was not in the correct state when attempting to send an EAPOL-key message.

Error Message    %DOT1X-4-AAA_MAX_RETRY: Max AAA authentication attempts exceeded for 
client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication has failed because the maximum number of authentication attempts permitted by the authentication was exceeded. If blacklisting is configured, the client will be blacklisted.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-4-BE_RCV_NULL_ARG: Empty message received from AAA

Explanation An AAA message with no content was received by the AAA back-end process. The message was ignored.

Error Message    %DOT1X-4-DOT1X_MAX_RETRY: Max authentication attempts exceeded for 
client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the maximum number of retries was exceeded.

Recommended Action Ensure that user credentials are correct on the client and on the AAA server.

Error Message    %DOT1X-4-EAP_CLIENT_NO_RETRANS: EAP packet is too long for 
retransmission

Explanation An EAP message was sent to the client but is too large to be stored in the retransmission queue. If the message is not acknowledged as having been received by the client, it will not be retransmitted.

Error Message    %DOT1X-4-IGNORE_PREAUTH: Ignoring pre-auth request from client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation A preauthentication request message from a client was ignored.

Recommended Action No action is required.

Error Message    %DOT1X-4-INTF_NOT_FOUND: Unable to find 802.1X interface for AP 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation Client authentication failed because the 802.1X interface of the AP was not found. This issue might have been caused by the sudden loss of connection to the AP, where the client reassociates with another AP, or with the same AP when it recovers.

Error Message    %DOT1X-4-INVALID_MSG_TYPE: Invalid message type [int] received from 
AAA

Explanation The system received a message from AAA with a type as logged in msglog. The system ignored the message.

Error Message    %DOT1X-4-RCV_INVALID_EAPOL_PKT: Invalid EAPOL packet type [int] 
received from client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation An EAPOL packet with an unknown type was received from a client. The packet was ignored.

Recommended Action If the problem persists, try upgrading the client driver software or using different client software to isolate the cause. Also investigate possible intruder activity.

Error Message    %DOT1X-4-RCV_NULL_ARG: Empty message received from AAA

Explanation An AAA message with no content was received. The message was ignored.

Error Message    %DOT1X-4-RCV_SHORT_EAP_ATTR: Received short EAP Attribute for client 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation An invalid EAP attribute was received from AAA and was ignored.

Error Message    %DOT1X-4-RCV_UNKNOWN_AVP: Received unknown AVP ([int]/[int]) for 
client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation An unknown attribute-value pair was received during EAP processing. The AVP was ignored.

Error Message    %DOT1X-4-TRUNCATE_USERNAME: Truncated user name from [int] to [int] 
characters for client [hex]:[hex]:[hex]:[hex]:[hex]:[hex]

Explanation The username supplied by a client was longer than permitted and has been truncated.

Recommended Action No action is required.

Error Message    %DOT1X-4-USER_MAX: Authentication rejected for user [chars] - max 
number of users ([int]) exceeded

Explanation User authentication failed because the maximum permitted number of users are already connected.

Recommended Action No action is required.

Error Message    %DOT1X-6-CCKM_UPDATE: CCKM association for 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex] updated; parameter [chars], value [int]

Explanation A CCKM association parameter has been modified.

Recommended Action No action is required.

Error Message    %DOT1X-6-WARP_PARAM_UPDATE: WARP association for 
[hex]:[hex]:[hex]:[hex]:[hex]:[hex] updated; parameter [chars], value [int]

Explanation A WARP association parameter has been modified.

Recommended Action No action is required.

DOT3AD Messages

This section contains 802.3ad (DOT3AD) messages.

Error Message    %DOT3AD-3-FAIL_CONFIG_WRITE: Failed to store config file [chars] in nv 
store

Explanation The system failed to store the configuration file in the NV storage.

Error Message    %DOT3AD-0-FAIL_DOT3AD_MSGQ: LAG: Unable to create msg queue for dot3ad 
lac task.

Explanation LAG: The system is unable to create a message queue for the dot3ad lac task. The dot3ad subsystem is not initialized.

Error Message    %DOT3AD-0-FAIL_DOT3AD_SEM: Unable to create a dot3ad semaphore.

Explanation The system is unable to initialize a dot3ad semaphore. The dot3ad subsystem is not initialized.

Error Message    %DOT3AD-3-FAIL_DOT3AD_REBOOT: LAG in transition..Swtich reboot DUE..!!

Explanation A LAG is in transition. A switch reboot is due.

Recommended Action No action is required.

Error Message    %DOT3AD-3-FAIL_DOT3AD_SYSBUF: Out of System buffers.

Explanation The system is out of system buffers.

Error Message    %DOT3AD-0-FAIL_LAC_CREATE: Failed to create dot3ad LAC task.

Explanation The system has failed to create the dot3ad LAC task. The dot3ad subsystem is not initialized.

Error Message    %DOT3AD-0-FAIL_LAC_INIT: Unable to initialize dot3ad lac task.

Explanation The system is unable to initialize the dot3ad lac task. The dot3ad subsystem is not initialized.

Recommended Action

Bias-Free Language

Book Title

Cisco Wireless LAN Controller System Message Guide, Release 7.3

Chapter Title

DOT1D DOT1Q DOT1X and DOT3AD System Messages

Results

Chapter: DOT1D DOT1Q DOT1X and DOT3AD System Messages

DOT1D DOT1Q DOT1X and DOT3AD System Messages

DOT1D Messages

DOT1Q Messages

DOT1X Messages

DOT3AD Messages

Was this Document Helpful?

Contact Cisco