JTAPI GW 및 CUCM에서 추적되는 모바일 에이전트 통화별 모드

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업데이트:2015년 3월 9일
문서 ID:118809

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이 번역에 관하여

Cisco는 전 세계 사용자에게 다양한 언어로 지원 콘텐츠를 제공하기 위해 기계 번역 기술과 수작업 번역을 병행하여 이 문서를 번역했습니다. 아무리 품질이 높은 기계 번역이라도 전문 번역가의 번역 결과물만큼 정확하지는 않습니다. Cisco Systems, Inc.는 이 같은 번역에 대해 어떠한 책임도 지지 않으며 항상 원본 영문 문서(링크 제공됨)를 참조할 것을 권장합니다.

소개

Cisco Unified Mobile Agent를 사용하면 모든 PSTN(Public Switched Telephone Network) 폰 및 광대역 VPN 연결(에이전트 데스크톱 통신용)을 사용하는 에이전트가 Cisco CUCM(Unified Communications Manager) JTAPI(Java Telephony Application Programming Interface)에 의해 모니터링 및 제어되는 Cisco IP Phone을 사용하는 공식 콜 센터에 있는 에이전트와 같은 기능을 수행할 수 있습니다. Cisco Unified Mobile Agent를 사용하면 시스템 관리자가 통화별 전화 걸기 또는 고정 연결을 사용하도록 에이전트를 구성할 수 있습니다. 통화별 모드에서는 각 수신 통화에 대해 모바일 에이전트의 전화에 전화를 겁니다. 통화가 종료되면 다음 통화를 준비하기 전에 모바일 상담원의 전화가 끊어집니다. 이 문서는 JGW(JTAPI Gateway) 및 CUCM 로그에서 통화별 모바일 에이전트에 대한 인바운드 통화를 추적합니다. 여기에는 두 개의 통화 레그가 포함됩니다. 하나는 고객에서 로컬 CTI 포트(LCP)로, 다른 하나는 원격 CTI 포트(RCP)에서 에이전트로. JGW가 CUCM을 통해 두 통화 레그를 연결하는 방법을 캡처하는 것이 목적입니다.

사전 요구 사항

요구 사항

이 문서에 대한 특정 요건이 없습니다.

사용되는 구성 요소

이 문서의 정보는 다음 소프트웨어 및 하드웨어 버전을 기반으로 합니다.

  • Unified Contact Center Enterprise 버전 10.0
  • CUCM 버전 10.0

개요

통화 세부 정보

상담원과 고객 전화 모두 ISDN PRI를 통해 CUCM 연결 게이트웨이에 연결된 CME(Communications Manager Express)에서 확장됩니다.

CME---- ISDN PRI--- SIP Gateway (10.106.61.162)--- CUCM (10.106.81.67)

LCP : LCP5000F0001, DN 6001
 RCP : RCP5000F0001, DN 6101
Agent mobile number : 2003
 Caller number: 2001
PG IP Address: 10.106.81.68
CVP IP Address:10.106.81.69

상위 레벨 통화 흐름

  1. CME의 Caller 2001이 게이트웨이(GW)(10.106.61.162)을 가리키는 9001에 전화를 겁니다. GW에서 CVP(Customer Voice Portal)로 피어 포인트를 연결합니다.
  2. CVP는 ICM(Intelligent Contact Manager)에 경로 요청을 전송하고 ICM은 LCP 포트 DN(Dialed Number) 6001인 모바일 에이전트 레이블을 반환합니다.
  3. CVP가 CUCM에 초대를 보냅니다. LCP 포트가 울리는 동안 JGW(JTAPI Gateway)는 RCP 6101에서 에이전트 폰 2001에 전화하도록 CUCM에 지시합니다.
  4. 상담원이 응답하면 상담원 레그가 대기 중 음악(MoH)에 연결됩니다.
  5. JGW는 CUCM에 LCP 포트에서 울리는 인바운드 통화에 응답하도록 지시합니다.
  6. LCP 레그가 연결되면 JGW는 CUCM에 에이전트 레그를 검색하도록 지시합니다.
  7. JGW는 RTP(Real-Time Transport Protocol) IP 주소/포트 세부 정보를 고객 레그에서 에이전트 레그로 전달하거나 그 반대로 전달합니다.
  8. CUCM은 두 다리를 연결하고 상담원과 고객 간의 RTP 경로를 설정합니다.

이 분석은 통화가 CUCM LCP 포트에 도착하면 3단계에서 시작합니다. 각 JGW 코드 조각 바로 뒤에 JGW 및 CUCM 헤더에 해당하는 CUCM 로그 조각이 옵니다.

문제 해결

CUCM에 해당하는 JGW 메시징 및 SIP(Session Initiation Protocol) 신호 문제를 해결하려면 다음 디버그 레벨을 사용합니다.

JTAPI

PG(에이전트 주변 장치 게이트웨이)에서 Procmon 유틸리티를 사용하여 JGW 프로세스에 대한 추적을 설정합니다.

C:\>procmon <cust_inst> <node> jgw<jtapi instance>
>>>trace JT_TPREQUESTS /on
>>>trace JT_JTAPI_EVENT_USED* /on
>>>trace JT_PIM_EVENT /on
>>>trace JT_ROUTE_MESSAGE /on
>>>trace *CONF* /on

참고: trace 명령은 대/소문자를 구분합니다.

Communications Manager:
Enable SIP tracing from serviceability

자세한 통화 흐름 분석 

JGW가 LCP 포트에 대한 인바운드 통화에 대해 NewCallEvent 수신

JGW
17:27:19:762 PG1A-jgw1 Trace: 978: Sep 12 17:27:19.762 IST %JTAPI-PROTOCOL-7-UNK:
(P8-10.106.81.67) received Event: com.cisco.cti.protocol.NewCallEvent {

  eventSequence                        = 207

  lineCallManagerID                    = 1

  lineID                               = 14

  lineHandleSpecified                  = true

  deviceName                           = LCP5000F0001

  callCallManagerID                    = 1

  callLegID                            = 20622152

  globalCallManagerID                  = 1

  callID                               = 7017

  callingParty                         = 2001

  calledParty                          = 6001
CUCM
00584403.005 |17:27:19.520 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP 
message from 10.106.81.69 on port 19540 index 9 with 1080 bytes:

[308,NET]

INVITE sip:6001@10.106.81.67;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.106.81.69:5060;branch=z9hG4bK0pklbe3yYKOMmlUkMFKs+A~~90

Max-Forwards: 69

To: <sip:6001@10.106.81.67;transport=tcp>

From: 2001 <sip:2001@10.106.81.69:5060>;tag=ds68ab6ea6

Call-ID: 78B041A239AB11E480032C542D7590C8-141054823683618@10.106.81.69

CSeq: 1 INVITE

Content-Length: 0

Contact: <sip:2001@10.106.81.69:5060;transport=tcp>

Expires: 60

User-Agent: CVP 10.0 (1) Build-490

Call-Info: <sip:10.106.61.162:5060>;purpose=x-cisco-origIP

Remote-Party-ID: <sip:2001@10.106.61.162>;party=calling;screen=no;privacy=off

Date: Fri, 12 Sep 2014 12:02:16 GMT

Min-SE: 1800

Cisco-Guid: 2024817058-0967512548-2147691604-0762679496

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, 
INFO, REGISTER

Allow-Events: telephone-event

X-Cisco-CCBProbe: id:10.106.61.162;loc:htts;trunks:1

MIME-Version: 1.0

Cisco-Gucid: 78B041A239AB11E480032C542D7590C8

Supported: timer

Supported: resource-priority

Supported: replaces

Supported: sdp-anat

App-Info: <10.106.81.69:8000:8443>

RCP 벨소리 및 JGW가 RCP에서 원격 에이전트 2003으로의 통화를 시작합니다.

JGW
17:27:19:795 PG1A-jgw1 Trace: 1078: Sep 12 17:27:19.795 IST %JTAPI-PROTOCOL-7-UNK:
(P8-10.106.81.67) [GW-ThreadMakeRemoteAgentCall] sending: com.cisco.cti.protocol.
LineCallInitiateRequest {

  sequenceNumber      = 124

  lineCallManagerID   = 1

  lineID              = 10

  globalCallManagerID = 1

  globalCallID        = 7018

  callingAddress      = 6101

  destAddress         = 2003

  userData            = null

  mediaDeviceName     =

  mediaResourceId     = 0

  featurePriority     = 1

  }

17:27:19:799 PG1A-jgw1 Trace: 1079: Sep 12 17:27:19.799 IST %JTAPI-PROTOCOL-7-UNK:
(P8-10.106.81.67) received Response: com.cisco.cti.protocol.LineCallInitiateResponse {

  sequenceNumber    = 124

  result            = 0

  lineCallManagerID = 1

  lineID            = 10

  callManagerID     = 1

  callLegID         = 20622153
CUCM
00584484.001 |17:27:19.532 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP 
message to 10.106.81.69 on port 19540 index 9

[310,NET]

SIP/2.0 180 Ringing

Via: SIP/2.0/TCP 10.106.81.69:5060;branch=z9hG4bK0pklbe3yYKOMmlUkMFKs+A~~90

From: 2001 <sip:2001@10.106.81.69:5060>;tag=ds68ab6ea6

To: <sip:6001@10.106.81.67;transport=tcp>;tag=32~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-
20622151

Date: Fri, 12 Sep 2014 11:57:19 GMT

Call-ID: 78B041A239AB11E480032C542D7590C8-141054823683618@10.106.81.69

CSeq: 1 INVITE

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY

Allow-Events: presence

Server: Cisco-CUCM10.0

Supported: X-cisco-srtp-fallback

Supported: Geolocation

P-Asserted-Identity: <sip:6001@10.106.81.67>

Remote-Party-ID: <sip:6001@10.106.81.67>;party=called;screen=yes;privacy=off

Contact: <sip:6001@10.106.81.67:5060;transport=tcp>

Content-Length: 0


00584490.000 |17:27:19.566 |SdlSig-I |CtiLineCallInitiateReq            |restart0
|StationD(1,100,63,4)             |CTIDeviceLineMgr(1,200,25,1)     |1,200,13,
2.9296^10.106.81.68^RCP5000F0001 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] 
AsyncResponse=148 LH=1|11 GCH=1|7018 CalledPartyInfo=2003 MediaDeviceName =  Media
DevicePid = (0,0,0,0) resource ID=0 FetaurePriority=1


00584582.001 |17:27:19.587 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP
message to 10.106.61.162 on port 5060 index 12

[311,NET]

INVITE sip:2003@10.106.61.162:5060 SIP/2.0

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK654d9a6da3

From: <sip:6101@10.106.81.67>;tag=33~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-20622154

To: <sip:2003@10.106.61.162>

Date: Fri, 12 Sep 2014 11:57:19 GMT

Call-ID: f1283f00-4121df9f-b-43516a0a@10.106.81.67

Supported: timer,resource-priority,replaces

Min-SE:  1800

User-Agent: Cisco-CUCM10.0

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, 
NOTIFY

CSeq: 101 INVITE

Expires: 180

Allow-Events: presence, kpml

Supported: X-cisco-srtp-fallback,X-cisco-original-called

Call-Info: <sip:10.106.81.67:5060>;method="NOTIFY;Event=telephone-event;Duration=
500"

Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=VIDEO_
UNSPECIFIED

Cisco-Guid: 4045946624-0000065536-0000000011-1129409034

Session-Expires:  1800

P-Asserted-Identity: <sip:6101@10.106.81.67>

Remote-Party-ID: <sip:6101@10.106.81.67>;party=calling;screen=yes;privacy=off

Contact: <sip:6101@10.106.81.67:5060;transport=tcp>

Max-Forwards: 70

Content-Length: 0

상담원 응답 및 CUCM이 MOC(Media Open Logical Channel)를 RCP 포트로 전송

JGW
17:27:25:285 PG1A-jgw1 Trace: 1203: Sep 12 17:27:25.285 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) received Event: com.cisco.cti.protocol.DeviceCallOpen
LogicalChannelEvent {

  eventSequence         = 216

  deviceCallManagerID   = 1

  deviceID              = 2

  callCallManagerID     = 1

  callLegID             = 20622153
CUCM
00584627.002 |17:27:25.048 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP 
message from 10.106.61.162 on port 5060 index 12 with 1021 bytes:

[314,NET]

SIP/2.0 200 OK

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK654d9a6da3

From: <sip:6101@10.106.81.67>;tag=33~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-20622154

To: <sip:2003@10.106.61.162>;tag=66DAB40-15DF

Date: Fri, 12 Sep 2014 12:02:19 GMT

Call-ID: f1283f00-4121df9f-b-43516a0a@10.106.81.67

CSeq: 101 INVITE

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

Allow-Events: telephone-event

Remote-Party-ID: <sip:2003@10.106.61.162>;party=called;screen=no;privacy=off

Contact: <sip:2003@10.106.61.162:5060;transport=tcp>

Supported: replaces

Supported: sdp-anat

Server: Cisco-SIPGateway/IOS-12.x

Require: timer

Session-Expires:  1800;refresher=uac

Supported: timer

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 193


v=0

o=CiscoSystemsSIP-GW-UserAgent 8244 219 IN IP4 10.106.61.162

s=SIP Call

c=IN IP4 10.106.61.162

t=0 0

m=audio 29722 RTP/AVP 0

c=IN IP4 10.106.61.162

a=rtpmap:0 PCMU/8000

a=ptime:20


00584677.000 |17:27:25.052 |SdlSig   |MXAgenaOpenLogicalChannel
              |call_delivered4                |StationCdpc(1,100,64,18)
         |StationD(1,100,63,4)             |1,100,14,27559.6^10.106.61.162^*
         |[R:N-H:0,N:4,L:0,V:0,Z:0,D:0] codec=4 CI=20622153 mediaType=1 
audioRate=20 iLBCMode=1 rfc2833PayloadNum=0 confId=0 streamFlag=F partyId=
16777257 PT=F PTId=16777216 dyn payloadTypeNum=0 MediaEncrAlgo=0 ConnType=3 
ReqIpAddrType=0 ipAddrType=0 ipv4=10.106.61.162:29722 dscpForMyParty=0xb8 
(DSCP=0x2e) dscpForOtherEndParty=0xb8 (DSCP=0x2e) v150MER=F T38MER=F

RCP 레그에 대한 StartTransmissionEvent 원격 RTP 주소/포트 세부 정보를 제공합니다.

JGW
17:27:25:286 PG1A-jgw1 Trace: 1205: Sep 12 17:27:25.286 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) received Event: com.cisco.cti.protocol.StartTransmission
Event {

  eventSequence          = 217

  deviceCallManagerID    = 1

  deviceID               = 2

  callCallManagerID      = 1

  callLegID              = 20622153

  ipAddr                 = -1573033462

  rtpPortNumber          = 29722
CUCM
00584686.000 |17:27:25.052 |SdlSig   |StationOutputStartMediaTransmission
    |restart0                       |StationD(1,100,63,4)             
|StationCdpc(1,100,64,18)         |1,100,14,27559.6^10.106.61.162^*         
|[R:N-H:0,N:7,L:0,V:0,Z:0,D:0] ConfId=20622153 remoteIpAddr=.type=0 .addr=
0x{a,6a,3d,a2,0,0,0,0,0,0,0,0,0,0,0,0}(10.106.61.162) Port=29722 PacketSize=
20 PayloadType=4 CI=20622153 DiffServ=0xb8 (DSCP=0x2e) Silent=0 MaxFrms=0 
G723BitRate=0 PartyId=0x1000029 RFC2833PayloadType=0 mixingMode=0 partyDir=0

JGW가 OLC(Open Logical Channel) ACK 매개변수로 응답

참고: LCP 레그가 아직 연결되어 있지 않기 때문에 PG IP 주소입니다.

JGW
17:27:25:299 PG1A-jgw1 Trace: 1241:  %JTAPI-JTAPI-7-UNK:(P8-pguser)[ObserverThread
(com.cisco.icm.jgw.jtapi.JTapiObj@14323d5)][RCP5000F0001]Request: setRTPParams(Cisco
RTPParams10.106.81.68/31025)

17:27:25:299 PG1A-jgw1 Trace: 1242: Sep 12 17:27:25.299 IST %JTAPI-PROTOCOL-7-UNK:
(P8-10.106.81.67) [ObserverThread(com.cisco.icm.jgw.jtapi.JTapiObj@14323d5)] sending: 
com.cisco.cti.protocol.DeviceSetRTPForCallRequest {

17:27:25:300 PG1A-jgw1 Trace:

  sequenceNumber    = 125

  callManagerID     = 1

  deviceID          = 2

  callCallManagerID = 1

  callLegID         = 20622153

  ipAddress         = 1146186250

  rtpPortNumber     = 31025
CUCM
00584713.000 |17:27:25.070 |SdlSig   |CtiDeviceSetRTPForCallReq
              |active10                       |StationCdpc(1,100,64,18)
         |StationD(1,100,63,4)             |1,200,13,2.9297^10.106.81.68
^RCP5000F0001 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] AsyncResponse=149mCtiInterface
(1,200,25,1) DH=1|3 CH=1|20622153 RtpDestination1146186250|31025


00584718.000 |17:27:25.070 |SdlSig   |MXAgenaOpenLogicalChannelAck
           |waitForMXCapabilitiesorOfferorAnswer |AgenaInterface(1,100,244,25)
     |StationCdpc(1,100,64,18)         |1,200,13,2.9297^10.106.81.68^RCP5000F0001 
|[R:N-H:0,N:1,L:0,V:0,Z:0,D:0] rc=0 isMultiMedia=F LCN=0 partyId=16777257 port=
31025 ipAddrType=0 ipv4=10.106.81.68


00584745.001 |17:27:25.080 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP 
TCP message to 10.106.61.162 on port 5060 index 12

[315,NET]

ACK sip:2003@10.106.61.162:5060;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK667d8dda73

From: <sip:6101@10.106.81.67>;tag=33~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-20622154

To: <sip:2003@10.106.61.162>;tag=66DAB40-15DF

Date: Fri, 12 Sep 2014 11:57:19 GMT

Call-ID: f1283f00-4121df9f-b-43516a0a@10.106.81.67

User-Agent: Cisco-CUCM10.0

Max-Forwards: 70

CSeq: 101 ACK

Allow-Events: presence, kpml

Content-Type: application/sdp

Content-Length: 186


v=0

o=CiscoSystemsCCM-SIP 33 1 IN IP4 10.106.81.67

s=SIP Call

c=IN IP4 10.106.81.68

b=TIAS:64000

b=CT:64

b=AS:64

t=0 0

m=audio 31025 RTP/AVP 0

a=ptime:20

a=rtpmap:0 PCMU/8000

RCP 레그를 대기 상태로 만들기 위한 JGW 요청

JGW
17:27:25:309 PG1A-jgw1 Trace: 1262: Sep 12 17:27:25.309 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) [pool-1-thread-22-JTAPIGW-22] sending: com.cisco.cti.
protocol.CallHoldRequest {

  sequenceNumber       = 126

  lineCallManagerID    = 1

  lineID               = 10

  callLegCallManagerID = 1

  callLegID            = 20622153
CUCM
00585451.000 |17:27:38.419 |SdlSig-I |CtiLineCallHoldReq
                     |restart0                       |StationD(1,100,63,4)
             |CTIDeviceLineMgr(1,200,25,1)     |1,200,13,2.9303^10.106.81.68
^RCP5000F0001 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  AsyncResponse=155 CH=1|20622153 
LH=1|11 ContentId=


001 |17:27:38.420 |AppInfo |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message 
to 10.106.61.162 on port 5060 index 12

[340,NET]

INVITE sip:2003@10.106.61.162:5060;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK712fda313c

From: <sip:6101@10.106.81.67>;tag=33~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-20622154

To: <sip:2003@10.106.61.162>;tag=66DAB40-15DF

Date: Fri, 12 Sep 2014 11:57:38 GMT

Call-ID: f1283f00-4121df9f-b-43516a0a@10.106.81.67

Supported: timer,resource-priority,replaces

User-Agent: Cisco-CUCM10.0

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, 
NOTIFY

CSeq: 106 INVITE

Max-Forwards: 70

Expires: 180

Allow-Events: presence

Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=VIDEO_
UNSPECIFIED

Supported: X-cisco-srtp-fallback

Supported: Geolocation

Session-Expires:  1800;refresher=uac

Min-SE:  1800

P-Asserted-Identity: <sip:6101@10.106.81.67>

Remote-Party-ID: <sip:6101@10.106.81.67>;party=calling;screen=yes;privacy=off

Contact: <sip:6101@10.106.81.67:5060;transport=tcp>

Content-Type: application/sdp

Content-Length: 193


v=0

o=CiscoSystemsCCM-SIP 33 6 IN IP4 10.106.81.67

s=SIP Call

c=IN IP4 0.0.0.0

b=TIAS:64000

b=CT:64

b=AS:64

t=0 0

m=audio 16390 RTP/AVP 0

a=ptime:20

a=rtpmap:0 PCMU/8000

a=inactive

JGW는 CUCM에 LCP 레그에 응답하도록 지시합니다.

JGW
17:27:25:312 PG1A-jgw1 Trace: 1270: Sep 12 17:27:25.312 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) [GW-ThreadAnswerCall] sending: com.cisco.cti.protocol.
CallAnswerRequest {

  sequenceNumber       = 127

  lineCallManagerID    = 1

  lineID               = 14

  callLegCallManagerID = 1

  callLegID            = 20622152
CUCM
00584785.000 |17:27:25.082 |SdlSig-I |CtiLineCallAnswerReq
                   |restart0                       |StationD(1,100,63,3)
             |CTIDeviceLineMgr(1,200,25,1)     |1,200,13,2.9299^10.106.81.68
^LCP5000F0001 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0]  mAsyncResponse=151 CH=1|20622152 
LH=1|15 MediaDeviceName =  MediaDevicePid = (0,0,0,0) resource ID=0


00584875.001 |17:27:25.088 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP
 message to 10.106.81.69 on port 19540 index 9

[317,NET]

SIP/2.0 200 OK

Via: SIP/2.0/TCP 10.106.81.69:5060;branch=z9hG4bK0pklbe3yYKOMmlUkMFKs+A~~90

From: 2001 <sip:2001@10.106.81.69:5060>;tag=ds68ab6ea6

To: <sip:6001@10.106.81.67;transport=tcp>;tag=32~9fb3c68a-3291-4bd4-98cd-c82b97
aed22a-20622151

Date: Fri, 12 Sep 2014 11:57:19 GMT

Call-ID: 78B041A239AB11E480032C542D7590C8-141054823683618@10.106.81.69

CSeq: 1 INVITE

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, 
NOTIFY

Allow-Events: presence, kpml

Supported: replaces

Server: Cisco-CUCM10.0

Supported: X-cisco-srtp-fallback

Supported: Geolocation

Session-Expires:  1800;refresher=uas

Require:  timer

P-Asserted-Identity: <sip:6001@10.106.81.67>

Remote-Party-ID: <sip:6001@10.106.81.67>;party=called;screen=yes;privacy=off

Contact: <sip:6001@10.106.81.67:5060;transport=tcp>

Content-Type: application/sdp

Content-Length: 183


v=0

o=CiscoSystemsCCM-SIP 32 1 IN IP4 10.106.81.67

s=SIP Call

c=IN IP4 0.0.0.0

b=TIAS:64000

b=AS:64

t=0 0

m=audio 4000 RTP/AVP 0

a=ptime:20

a=rtpmap:0 PCMU/8000

a=sendonly

LCP 레그가 응답되고 CUCM이 MOC를 LCP로 전송

JGW
17:27:25:345 PG1A-jgw1 Trace: 1327: Sep 12 17:27:25.344 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) received Event: com.cisco.cti.protocol.DeviceCallOpen
LogicalChannelEvent {

  eventSequence         = 226

  deviceCallManagerID   = 1

  deviceID              = 4

  callCallManagerID     = 1

  callLegID             = 20622152
CUCM
00585043.000 |17:27:25.113 |SdlSig   |MXAgenaOpenLogicalChannel
              |restart0                       |StationD(1,100,63,3)
             |AgenaInterface(1,100,244,26)     |1,100,14,27389.6^10.106.81.69^*
          |[R:N-H:0,N:1,L:1,V:0,Z:0,D:0] codec=4 CI=20622152 mediaType=1 
audioRate=20 iLBCMode=1 rfc2833PayloadNum=0 confId=0 streamFlag=F partyId=
16777260 PT=F PTId=16777216 dyn payloadTypeNum=0 MediaEncrAlgo=0 ConnType=3 
ReqIpAddrType=0 ipAddrType=0 ipv4=10.106.61.162:16390 dscpForMyParty=0xb8 
(DSCP=0x2e) dscpForOtherEndParty=0xb8 (DSCP=0x2e) v150MER=F T38MER=F 

JGW는 MOC 요청을 수신한 후 상담원에게 RCP 레그의 보류 해제를 CUCM에 지시합니다.

JGW
17:27:25:358 PG1A-jgw1 Trace: 1367: Sep 12 17:27:25.358 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) [pool-1-thread-23-JTAPIGW-23] sending: com.cisco.cti.protocol.
CallRetrieveRequest {

  sequenceNumber       = 128

  lineCallManagerID    = 1

  lineID               = 10

  callLegCallManagerID = 1

  callLegID            = 20622153
CUCM
00585056.000 |17:27:25.128 |SdlSig-I |CtiLineCallHoldRetrieveReq
             |restart0                       |StationD(1,100,63,4)
             |CTIDeviceLineMgr(1,200,25,1)     |1,200,13,2.9300^10.106.81.68^
RCP5000F0001 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] AsyncResponse=152 CH=1|20622153 LH=1|11


00585090.001 |17:27:25.130 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP 
message to 10.106.61.162 on port 5060 index 12

[326,NET]

INVITE sip:2003@10.106.61.162:5060;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK6b6d73b3b4

From: <sip:6101@10.106.81.67>;tag=33~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-20622154

To: <sip:2003@10.106.61.162>;tag=66DAB40-15DF

Date: Fri, 12 Sep 2014 11:57:25 GMT

Call-ID: f1283f00-4121df9f-b-43516a0a@10.106.81.67

Supported: timer,resource-priority,replaces

User-Agent: Cisco-CUCM10.0

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, 
NOTIFY

CSeq: 104 INVITE

Max-Forwards: 70

Expires: 180

Allow-Events: presence

Call-Info: <urn:x-cisco-remotecc:callinfo>;x-cisco-video-traffic-class=VIDEO_
UNSPECIFIED

Supported: X-cisco-srtp-fallback

Supported: Geolocation

Session-Expires:  1800;refresher=uac

Min-SE:  1800

P-Asserted-Identity: <sip:6101@10.106.81.67>

Remote-Party-ID: <sip:6101@10.106.81.67>;party=calling;screen=yes;privacy=off

Contact: <sip:6101@10.106.81.67:5060;transport=tcp>

Content-Type: application/sdp

Content-Length: 182


v=0

o=CiscoSystemsCCM-SIP 33 4 IN IP4 10.106.81.67

s=SIP Call

c=IN IP4 0.0.0.0

t=0 0

m=audio 4000 RTP/AVP 0

a=X-cisco-media:umoh

a=ptime:20

a=rtpmap:0 PCMU/8000

a=inactive

CUCM이 보류 해제에 대한 응답으로 MOC를 RCP로 전송

JGW
17:27:25:376 PG1A-jgw1 Trace: 1387: Sep 12 17:27:25.376 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) received Event: com.cisco.cti.protocol.DeviceCallOpen
LogicalChannelEvent {

  eventSequence         = 228

  deviceCallManagerID   = 1

  deviceID              = 2

  callCallManagerID     = 1

  callLegID             = 20622153
CUCM
00585195.002 |17:27:25.143 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP 
message from 10.106.61.162 on port 5060 index 12 with 973 bytes:

[332,NET]

SIP/2.0 200 OK

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK6d5a13fb6a

From: <sip:6101@10.106.81.67>;tag=33~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-20622154

To: <sip:2003@10.106.61.162>;tag=66DAB40-15DF

Date: Fri, 12 Sep 2014 12:02:25 GMT

Call-ID: f1283f00-4121df9f-b-43516a0a@10.106.81.67

CSeq: 105 INVITE

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, 
REGISTER

Allow-Events: telephone-event

Remote-Party-ID: <sip:2003@10.106.61.162>;party=called;screen=no;privacy=off

Contact: <sip:2003@10.106.61.162:5060;transport=tcp>

Supported: replaces

Supported: sdp-anat

Server: Cisco-SIPGateway/IOS-12.x

Require: timer

Session-Expires:  1800;refresher=uac

Supported: timer

Content-Type: application/sdp

Content-Length: 193


v=0

o=CiscoSystemsSIP-GW-UserAgent 8244 223 IN IP4 10.106.61.162

s=SIP Call

c=IN IP4 10.106.61.162

t=0 0

m=audio 29722 RTP/AVP 0

c=IN IP4 10.106.61.162

a=rtpmap:0 PCMU/8000

a=ptime:20


000 |17:27:25.144 |SdlSig |MXAgenaOpenLogicalChannel |restart0
                       |StationD(1,100,63,4)             |AgenaInterface
(1,100,244,25)     |1,100,14,27559.17^10.106.61.162^*        |[R:N-H:0,
N:2,L:0,V:0,Z:0,D:0] codec=4 CI=20622153 mediaType=1 audioRate=20 
iLBCMode=1 rfc2833PayloadNum=0 confId=0 streamFlag=F partyId=16777261 
PT=F PTId=16777216 dyn payloadTypeNum=0 MediaEncrAlgo=0 ConnType=3 ReqIpAddr
Type=0 ipAddrType=0 ipv4=10.106.61.162:29722 dscpForMyParty=0xb8 (DSCP=0x2e) 
dscpForOtherEndParty=0xb8 (DSCP=0x2e) v150MER=F T38MER=F

RCP 레그에 대한 RTP 주소/포트 세부사항이 있는 StartTransmissionEvent를 에이전트로 전송

JGW
17:27:25:378 PG1A-jgw1 Trace: 1390: Sep 12 17:27:25.377 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) received Event: com.cisco.cti.protocol.StartTransmissionEvent {

  eventSequence          = 229

  deviceCallManagerID    = 1

  deviceID               = 2

  callCallManagerID      = 1

  callLegID              = 20622153

  ipAddr                 = -1573033462

  rtpPortNumber          = 29722
CUCM
00585220.000 |17:27:25.144 |SdlSig   |StationOutputStartMediaTransmission
    |restart0                       |StationD(1,100,63,4)             |StationCdpc
(1,100,64,18)         |1,100,14,27559.17^10.106.61.162^*        |[R:N-H:0,N:5,L:0,
V:0,Z:0,D:0] ConfId=20622153 remoteIpAddr=.type=0 .addr=0x{a,6a,3d,a2,0,0,0,0,0,0,
0,0,0,0,0,0}(10.106.61.162) Port=29722 PacketSize=20 PayloadType=4 CI=20622153 
DiffServ=0xb8 (DSCP=0x2e) Silent=0 MaxFrms=0 G723BitRate=0 PartyId=0x100002d RFC
2833PayloadType=0 mixingMode=0 partyDir=0 

JGW는 LCP 핸들에 에이전트 RTP 매개변수를 설정하여 고객 미디어를 연결하도록 CUCM에 지시합니다.

JGW
17:27:25:386 PG1A-jgw1 Trace: 1410: Sep 12 17:27:25.386 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) [ObserverThread(com.cisco.icm.jgw.jtapi.JTapiObj@14323d5)] 
sending: com.cisco.cti.protocol.DeviceSetRTPForCallRequest {

17:27:25:387 PG1A-jgw1 Trace:

  sequenceNumber    = 129

  callManagerID     = 1

  deviceID          = 4

  callCallManagerID = 1

  callLegID         = 20622152

  ipAddress         = -1573033462

  rtpPortNumber     = 29722


17:27:25:390 PG1A-jgw1 Trace: MediaMgr::connectLocalMedia: <LCP5000F0001>#4 
setRTPParams on handle: 20622152/1 Address: /10.106.61.162 Port: 29722 on CID: 
16784233 with RespTime: 4 milsecs
CUCM
00585227.000 |17:27:25.157 |SdlSig-I |CtiDeviceSetRTPForCallReq
              |restart0                       |StationD(1,100,63,3)
             |CTIDeviceLineMgr(1,200,25,1)     |1,200,13,2.9301^10.
106.81.68^LCP5000F0001 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] AsyncResponse=
153mCtiInterface(1,200,25,1) DH=1|5 CH=1|20622152 RtpDestination
2721933834|29722


00585240.001 |17:27:25.169 |AppInfo  |SIPTcp - wait_SdlSPISignal: 
Outgoing SIP TCP message to 10.106.81.69 on port 5060 index 11

[333,NET]

INVITE sip:2001@10.106.81.69:5060;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK6e48afa3a0

From: <sip:6001@10.106.81.67;transport=tcp>;tag=32~9fb3c68a-3291-
4bd4-98cd-c82b97aed22a-20622151

To: 2001 <sip:2001@10.106.81.69:5060>;tag=ds68ab6ea6

Date: Fri, 12 Sep 2014 11:57:25 GMT

Call-ID: 78B041A239AB11E480032C542D7590C8-141054823683618@10.106.81.69

Supported: timer,resource-priority,replaces

Cisco-Guid: 2024817058-0967512548-2147691604-0762679496

User-Agent: Cisco-CUCM10.0

Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, 

SUBSCRIBE, NOTIFY

CSeq: 101 INVITE

Max-Forwards: 70

Expires: 180

Allow-Events: presence, kpml

Supported: X-cisco-srtp-fallback

Supported: Geolocation

Session-Expires:  1800;refresher=uac

Min-SE:  1800

P-Asserted-Identity: <sip:6001@10.106.81.67>

Remote-Party-ID: <sip:6001@10.106.81.67>;party=calling;screen=yes;

privacy=off

Contact: <sip:6001@10.106.81.67:5060;transport=tcp>

Content-Type: application/sdp

Content-Length: 178


v=0

o=CiscoSystemsCCM-SIP 32 2 IN IP4 10.106.81.67

s=SIP Call

c=IN IP4 10.106.61.162

b=TIAS:64000

b=AS:64

t=0 0

m=audio 29722 RTP/AVP 0

a=ptime:20

a=rtpmap:0 PCMU/8000

CUCM이 LCP 레그에 대한 RTP 주소/포트 세부 정보와 함께 StartTransmissionEvent를 고객에게 전송

JGW
17:27:25:440 PG1A-jgw1 Trace: 1424: Sep 12 17:27:25.440 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) received Event: com.cisco.cti.protocol.StartTransmission
Event {

  eventSequence          = 231<

  deviceCallManagerID    = 1

17:27:25:440 PG1A-jgw1 Trace:

  deviceID               = 4

  callCallManagerID      = 1

  callLegID              = 20622152

  ipAddr                 = -1573033462

  rtpPortNumber          = 16390
CUCM
00585246.002 |17:27:25.204 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP 
message from 10.106.81.69 on port 5060 index 11 with 1094 bytes:

[335,NET]

SIP/2.0 200 Ok

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK6e48afa3a0

To: 2001 <sip:2001@10.106.81.69:5060>;tag=ds68ab6ea6

From: <sip:6001@10.106.81.67;transport=tcp>;tag=32~9fb3c68a-3291-4bd4-98cd-c82b97
aed22a-20622151

Call-ID: 78B041A239AB11E480032C542D7590C8-141054823683618@10.106.81.69

CSeq: 101 INVITE

Content-Length: 193

Cisco-Guid: 2024817058-0967512548-2147691604-0762679496

Contact: <sip:2001@10.106.81.69:5060;transport=tcp>

Date: Fri, 12 Sep 2014 12:02:25 GMT

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, 
INFO, REGISTER

Allow-Events: telephone-event

Remote-Party-ID: "--CVP_10_0_1_0_0_0_490" <sip:2001@10.106.61.162>;party=called;
screen=no;privacy=off

Server: Cisco-SIPGateway/IOS-12.x

Require: timer

Session-Expires: 1800;refresher=uac

Supported: replaces

Supported: sdp-anat

Supported: timer

Content-Type: application/sdp


v=0

o=CiscoSystemsSIP-GW-UserAgent 9377 510 IN IP4 10.106.61.162

s=SIP Call

c=IN IP4 10.106.61.162

t=0 0

m=audio 16390 RTP/AVP 0

c=IN IP4 10.106.61.162

a=rtpmap:0 PCMU/8000

a=ptime:20


00585273.000 |17:27:25.206 |SdlSig   |StationOutputStartMediaTransmission
    |restart0                       |StationD(1,100,63,3)
             |StationCdpc(1,100,64,17)         |1,100,14,27391.5^10.106.81.69^*
          |[R:N-H:0,N:6,L:0,V:0,Z:0,D:0] ConfId=20622152 remoteIpAddr=.type=0 
.addr=0x{a,6a,3d,a2,0,0,0,0,0,0,0,0,0,0,0,0}(10.106.61.162) Port=16390 Packet
Size=20 PayloadType=4 CI=20622152 DiffServ=0xb8 (DSCP=0x2e) Silent=0 MaxFrms=0 
G723BitRate=0 PartyId=0x100002c RFC2833PayloadType=0 mixingMode=0 partyDir=0

JGW는 RCP 핸들에서 고객 RTP 매개변수를 설정하여 CUCM에 에이전트 미디어를 연결하도록 지시합니다.

JGW
17:27:25:447 PG1A-jgw1 Trace: 1441: Sep 12 17:27:25.447 IST %JTAPI-PROTOCOL-7-
UNK:(P8-10.106.81.67) [ObserverThread(com.cisco.icm.jgw.jtapi.JTapiObj@14323d5)] 
sending: com.cisco.cti.protocol.DeviceSetRTPForCallRequest {

17:27:25:447 PG1A-jgw1 Trace:

  sequenceNumber    = 130

  callManagerID     = 1

  deviceID          = 2

  callCallManagerID = 1

  callLegID         = 20622153

  ipAddress         = -1573033462

  rtpPortNumber     = 16390


17:27:25:449 PG1A-jgw1 Trace: MediaMgr::connectRemoteMedia: <RCP5000F0001> 
setRTPParams on handle: 20622153/1 Address: /10.106.61.162 Port: 16390 on CID: 
16784233 with RespTime: 2 milsecs
CUCM
00585300.000 |17:27:25.217 |SdlSig   |CtiDeviceSetRTPForCallReq
              |active10                       |StationCdpc(1,100,64,18)
         |StationD(1,100,63,4)             |1,200,13,2.9302^10.106.81.68^
RCP5000F0001 |[R:N-H:0,N:0,L:0,V:0,Z:0,D:0] AsyncResponse=154mCtiInterface
(1,200,25,1) DH=1|3 CH=1|20622153 RtpDestination2721933834|16390


00585328.001 |17:27:25.218 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP 
message to 10.106.61.162 on port 5060 index 12

[337,NET]

ACK sip:2003@10.106.61.162:5060;transport=tcp SIP/2.0

Via: SIP/2.0/TCP 10.106.81.67:5060;branch=z9hG4bK705adddfae

From: <sip:6101@10.106.81.67>;tag=33~9fb3c68a-3291-4bd4-98cd-c82b97aed22a-20622154

To: <sip:2003@10.106.61.162>;tag=66DAB40-15DF

Date: Fri, 12 Sep 2014 11:57:25 GMT

Call-ID: f1283f00-4121df9f-b-43516a0a@10.106.81.67

User-Agent: Cisco-CUCM10.0

Max-Forwards: 70

CSeq: 105 ACK

Allow-Events: presence, kpml

Content-Type: application/sdp

Content-Length: 187G


v=0

o=CiscoSystemsCCM-SIP 33 5 IN IP4 10.106.81.67

s=SIP Call

c=IN IP4 10.106.61.162

b=TIAS:64000

b=CT:64

b=AS:64

t=0 0

m=audio 16390 RTP/AVP 0

a=ptime:20

a=rtpmap:0 PCMU/8000

이 시점에서 두 다리는 양방향 오디오로 브리지됩니다.

개정 이력

개정 게시 날짜 의견
1.0
09-Mar-2015
최초 릴리스
TAC Authored

Cisco 엔지니어가 작성

  • Deepu Paul
    Cisco TAC 엔지니어

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