Cisco Unified Contact Center Enterprise 12.0(1)

데이터 시트

• Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021
• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Contact Center Enterprise 12.0 Product Line Data Sheet 16-Dec-2019
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Unified Contact Center Enterprise 12.5 Data Sheet 27-Jul-2020
• Cisco Unified Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015
• Cisco Unified Contact Center Enterprise 10.0(1) Data Sheet 03-Feb-2016
• Cisco Unified Contact Center Enterprise 9.0 Data Sheet 15-Jan-2016
• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014
• Cisco Unified Intelligence Center 10.0 Data Sheet 04-Feb-2016

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

최신

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Intelligent Contact Manager & IP Interactive Voice Response - Replaced by Flex Contact Center 20-Sep-2023
• End-of-Sale and End-of-Life Announcement for the Cisco Perpetual License Enterprise Agreement (EA) - Contact Center Suite 15-Sep-2022
• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Enterprise Agreement for Contact Center Version 12.0 25-Apr-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.5 01-Jun-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center: EA-CC-MIGRATION 01-Nov-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Remote Silent Monitoring (RSM) - All Versions 21-Dec-2016

게시판

• Cisco Contact Center Enterprise Software Release and Sustaining Lifecycle 04-Jun-2021
• Cisco Contact Center Performance Effects from Side-Channel Information Disclosure Vulnerabilities Product Bulletin 04-Jun-2018

현장 알림

최신

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023
• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70542 - Unified Contact Center Enterprise - Tomcat Upgrade to Resolve CVE-2020-1938 Breaks Cceadmin and Websetup Page - Software Upgrade Recommended 17-Aug-2021
• Field Notice: FN - 63454 - Agent desktops upgraded to Cisco Agent Desktop 8.5(2) are unable to launch - Software Upgrade Recommended 22-Jan-2021
• Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided 16-Apr-2020
• Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended 10-Feb-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended 04-Feb-2020
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 70297 - Multiple Processes Can Crash or Fail to Start Due to Recent Microsoft Updates - Software Upgrade Recommended 13-Dec-2018
• Field Notice: FN - 70219 - CUIC LiveData Gadgets Broken with Google Chrome Browser Version 67 - Software Upgrade Recommended 29-Jun-2018
• Field Notice: FN - 70037 - Enterprise Chat & Email (ECE) 11.5(1) Installer Intermittently Fails with Error Message - Software Upgrade Recommended 20-Dec-2017
• Field Notice: FN - 64033 - Unified Contact Center Enterprise - Microsoft Security Patches Cause Script Editor to Crash - Workaround Provided 13-Oct-2017
• Field Notice: FN - 64280 - Applications That Access the UCCE Database Need to Be Revised to Add Support for TLS 1.2 12-Apr-2017

보안 권고, 응답 및 알림

최신

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• HTTP/2 Rapid Reset Attack Affecting Cisco Products: October 2023 16-Oct-2023
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Unified Contact Center Enterprise Denial of Service Vulnerability 03-May-2020
• Cisco Finesse for Cisco Unified Contact Center Enterprise Information Disclosure Vulnerability 03-May-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: November 2016 14-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Unified Contact Center Enterprise Web-Based Management Interface Cross-Site Scripting Vulnerability 22-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Multiple Vulnerabilities in OpenSSL (January 2016) Affecting Cisco Products 29-Jan-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015

호환성 정보

Cisco Unified Contact Center Enterprise 12.0(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

릴리스 정보

Cisco Unified Contact Center Enterprise 12.0(1)

• Release Notes for Cisco Unified Contact Center Enterprise Solution, Release 12.0(1) 11-Jan-2019

문서 로드맵

Cisco Unified Contact Center Enterprise 12.0(1)

• Cisco Unified Contact Center Enterprise Documentation Guide, Release 12.0(1) 12-Dec-2018

라이선싱 정보

Cisco Unified Contact Center Enterprise 12.0(1)

• Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)
• Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)

기술 참조

Cisco Unified Contact Center Enterprise 12.0(1)

• CTI Server Message Reference Guide (Protocol Version 22) for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
• Cisco Unified ICM ACD Supplement for Avaya Communication Manager, Release 12.0 11-Jan-2019
• Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019

설계 가이드

Cisco Unified Contact Center Enterprise 12.0(1)

• Solution Design Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 22-Mar-2019

설치 및 업그레이드 가이드

Cisco Unified Contact Center Enterprise 12.0(1)

• CTI OS System Manager Guide for Cisco Unified ICM, Release 12.0(1) 04-Jul-2019
• Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1) 16-Jul-2019
• Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.0(1) 11-Jan-2019
• Staging Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 19-Dec-2018
• Windows Server and SQL Server Upgrade for Unified CCE 05-Jul-2019 (PDF - 1 MB)

설치 및 업그레이드 기술 노트

Cisco Unified Contact Center Enterprise 12.0(1)

• CCE 12.0:기존 ES의 필수 패치 및 재스핀에 대한 정보 12-Sep-2019

컨피그레이션 예시 및 기술 노트

최신

• 대체 참여 옵션을 비활성화하도록 ECE 구성 19-Jul-2024
• UCCE 12.6 솔루션에서 자체 서명 인증서 교환 15-Aug-2023
• Azure Cloud Integration SAML 2.0으로 UCCE Single Sign-On 구성 31-May-2023
• Contact Center Enterprise에서 보안 RTP 구성 21-Dec-2022
• Contact Center Enterprise에서 Secure SIP Signaling 구성 22-Nov-2022
• Facebook에서 Webex Connect 구성 24-Aug-2022
• Agent Assist 솔루션과의 통합을 위해 NGINX 프록시 구성 05-Oct-2021
• CVP 네트워크 전송 구성 및 문제 해결 30-Sep-2021
• WxM(Webex Experience Management) 설문조사를 UCCE 솔루션과 통합 15-Jul-2020
• UCCE SSO용 AD FS 로그인 페이지에서 사용자 ID를 자동으로 채우는 구성 19-Jun-2019
• Cisco CCE 12.X에서 기본 도메인 이름 및 다중 PG 수퍼바이저 구성 19-Jun-2019
• UCCE 12.0(X) 로컬 권한 부여 구성 19-Jun-2019
• ECE(Enterprise Chat and Email) 빠른 링크 및 응답 구성 06-Dec-2018
• UCCE에서 모바일 에이전트 구성 27-Jun-2018
• Contact Center SSO with Okta Identity Provider 07-Nov-2017

컨피그레이션 가이드

Cisco Unified Contact Center Enterprise 12.0(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
• Configuration Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 11-Jan-2019
• ICM to ICM Gateway User Guide for Unified CCE, Release 12.0 09-Nov-2018
• SNMP Guide for Cisco Unified ICM/Contact Center Enterprise,Release 12.0(1) 11-Jan-2019
• Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Aug-2023
• Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 21-Nov-2019

기능 가이드

Cisco Unified Contact Center Enterprise 12.0(1)

• Cisco Unified Contact Center Enterprise Features Guide, Release 12.0 04-Jul-2019

프로그래밍 설명서

Cisco Unified Contact Center Enterprise 12.0(1)

• CTI OS Developer Guide for Cisco Unified ICM, Release 12.0(1) 11-Jan-2019
• Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE 12.0(1) 11-Jan-2019
• Cisco Unified Contact Center Enterprise Developer Reference, Release 12.0(1) 04-Jul-2019

최종 사용자 가이드

Cisco Unified Contact Center Enterprise 12.0(1)

• Reporting Concepts for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 27-Aug-2020
• Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1) 11-Jan-2019
• Cisco Unified Contact Center Enterprise Reporting User Guide, Release 12.0(1) 10-May-2019
• Outbound Option Guide for Unified Contact Center Enterprise, Release 12.0(1) 07-Nov-2018
• Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) 13-Nov-2018

유지 관리 및 운영 가이드

Cisco Unified Contact Center Enterprise 12.0(1)

• Administration Guide for Cisco Unified Contact Center Enterprise, Release 12.0(1) 11-Jan-2019

유지 관리 및 운영 기술 노트

• UCCE 12.5 보안 개선 사항 이해 22-Apr-2020

문제 해결 기술 노트

최신

• CSCwk에 대한 Tomcat 업그레이드 실패 트러블슈팅81097 05-Aug-2024
• Id(Identity Service) 인증서 관리를 통한 CCE Single Sign-On 문제 해결 10-Jul-2024
• Windows 클라이언트 및 서버 OS에서 패킷 캡처 수집 25-Apr-2024
• UCCE 솔루션에서 자체 서명 인증서 교환 23-Aug-2023
• CCE의 CALLGUID에 대한 변경 내용 이해 20-Jul-2023
• Route 명령 사용 07-Dec-2022
• Cisco Contact Center 솔루션에서 Apache Log4j 취약성의 영향 이해 14-Jan-2022
• Windows 2016 및 SQL 2017을 사용하여 Unified CCE 12.0(1) 솔루션 업그레이드 - 일반 접지 업그레이드 절차 03-Aug-2021
• Azure IdP와 UCCE SSO 통합 문제 해결 28-Apr-2021
• Unified Contact Center Enterprise Diagnostic Portal에 프로세스 또는 서비스가 나열되지 않음 11-Feb-2021
• UCCE Tomcat 업그레이드 실패 문제 해결 01-Feb-2021
• How to Perform Service Level Calculation for Calltypes 15-Nov-2020
• Troubleshoot Cisco UCCE Mobile Agent MTP Pass-Through Issue 23-Oct-2020
• CCE로 Google CCAI 프로비저닝 07-Aug-2020
• PCE 12.x SPOG Not Rendering ECE 가젯 문제 해결 24-Jul-2020

브로셔

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022