Cisco Packaged Contact Center Enterprise 12.0(1)
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重要資料
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近期資安公告
- 05-Jun-2024
- 24-Jan-2024
- 23-Aug-2023
- 01-Mar-2023
- 11-Jan-2023
-
資料表和產品資訊
產品停產與終止銷售通知
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- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0
English
資安公告
欄位聲明
安全建議、回應和注意事項
- Cisco Finesse Web-Based Management Interface Vulnerabilities
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability
- Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability
- Cisco Finesse Open Redirect Vulnerability
- Cisco Finesse Cross-Site Scripting Vulnerabilities
- Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise
版本和相容性
兼容性資料
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- Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
Cisco Packaged Contact Center Enterprise 12.0(1)
發佈通知
- Release Notes for Packaged Contact Center Enterprise Solution, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
參考
文件藍圖
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- Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
授權資料
- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
Cisco Packaged Contact Center Enterprise 12.0(1)
技術參考
- Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.0
Cisco Packaged Contact Center Enterprise 12.0(1)
安裝與升級
安裝和升級指南
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- Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
設定
配置示例和技術筆記
配置指南
特色指南
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- Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
維護與營運
終端用戶指南
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- Packaged CCE Migration Guide, Release 12.0
- Cisco Finesse Agent and Supervisor Desktop User Guide Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
維護和運作指南
- Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.0(1)
- Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1)
Cisco Packaged Contact Center Enterprise 12.0(1)
疑難排解
疑難排解技術筆記
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- 管理SPOG的PCCE元件證書
Cisco Packaged Contact Center Enterprise 12.0(1)
- ADFS/IdS故障排除和常見問題
- PCCE故障排除 — 如何在清單頁面中還原Finesse和CUIC的FQDN
- Packaged Contact Center Enterprise(PCCE)11.5虛擬機器主機上的部署錯誤螢幕
- 在PCCE解決方案中交換自簽名證書
- 增強聯絡中心UCCE/PCCE的資料庫效能
- 對顯示不同步的SPOG上的CVP進行故障排除
- 排除CVP 12.5和PCCE 12.0之間的證書交換故障
- 排除PCCE 12.0 SPOG檔案傳輸故障
- 排除PCCE無法連線到A端或B端Vmware ESXi主機的故障
- 收集Windows客戶端和伺服器作業系統上的資料包捕獲
- 配置PCCE本地授權
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