Smart Call Home for Cisco IMC Supervisor

This chapter contains the following topics:

Overview of Smart Call Home

Cisco Smart Call Home is an automated support capability that provides continuous monitoring, proactive diagnostics, alerts, and remediation recommendations on select Cisco devices. Smart Call Home can help identify and resolve issues quickly to achieve higher availability and increased operational efficiency. This capability is available with an active support contract for hardware managed by Cisco IMC Supervisor. When enabled, Smart Call Home looks for a specific set of faults that Cisco has identified through interaction with Cisco Technical Assistance Center (TAC) engineers, the Cisco support community, and developers. Instead of waiting for a user to notice a problem or a fault to escalate and be reported, Smart Call Home proactively identifies and diagnoses faults.

Cisco IMC Supervisor managed server tasks such as Group Rack Server Inventory, Rack Server Fault, and Health System are run at periodic intervals and send relevant information to the Smart Call Home backend. The backend processes this data and if issues are identified, it will automatically raise cases with the TAC for resolution of issues.

You can configure Smart Call Home using the Cisco IMC Supervisor user interface. For more information, see Configuring Smart Call Home.

Configuring Smart Call Home

Perform this procedure to configure Smart Call Home.

Procedure

Step 1

Choose Administration > System.

Step 2

On the System page, click Smart Call Home.

Step 3

Check the Enable Smart Call Home check box so that collected faults are forwarded to the Smart Call Home backend.

Note 

By default, Smart Call Home is disabled.

Step 4

Enter Contact Email address.

Note 

You can enter only one contact email at a time in this field.

Step 5

The Destination URL of the Smart Call Home backend is set by default.

Note 

  • We recommend that you must not change the default URL.

  • The Proxy Configuration check box is selected by default. Smart call home uses the proxy details that you have already set. See Configuring Proxy Settings.

Step 6

(Optional) Check the Send Group Inventory Now check box to send inventory details of the servers. One inventory message per managed server is sent to the Smart Call Home backend. This can be used as additional information for resolving issues by the TAC team.

Step 7

Click Save.

Note 

Fault Codes

Fault Codes in Smart Call Home

Following are a list of error messages that Cisco IMC Supervisor sends to the Smart Call Home backend.

Fault Code

Fault Name

Message

Severity

Create Service Request

F0174

fltProcessorUnitInoperable

Processor [id] on [serverId] operability: [operability]

critical|major

Y

F0177

fltProcessorUnitThermalThresholdNonRecoverable

Processor [id] on [serverid] temperature:[thermal]

critical

Y

F0181

fltStorageLocalDiskInoperable

Local disk [id] on [serverid] operability: [operability]

major| warning

Y

F0185

fltMemoryUnitInoperable

DIMM [location] on [serverid] operability: [operability]

major

Y

F0188

fltMemoryUnitThermalThresholdNonRecoverable

DIMM [location] on [serverid] temperature: [thermal]

critical

N

F0379

fltEquipmentIOCardThermalProblem

IOCard [location] on server [id] operState: [operState]

major

N

F0385

fltEquipmentPsuThermalThresholdNonRecoverable

Power supply [id] in [serverid] temperature: [thermal]

critical

Y

F0389

fltEquipmentPsuVoltageThresholdCritical

Power supply [id] in [serverid] voltage: [voltage]

major

N

F0391

fltEquipmentPsuVoltageThresholdNonRecoverable

Power supply [id] in [serverid] voltage: [voltage]

critical

Y

F0407

fltEquipmentPsuIdentity

Power supply [id] on [serverid] has a malformed FRU

critical

N

F0411

fltEquipmentChassisThermalThresholdNonRecoverable

Thermal condition on [serverid] cause: [thermalStateQualifier]

critical

N

F0424

fltComputeBoardCmosVoltageThresholdCritical

CMOS battery voltage on [serverid] is [cmosVoltage]

major

N

F0425

fltComputeBoardCmosVoltageThresholdNonRecoverable

CMOS battery voltage on [serverid] is [cmosVoltage]

critical

Y

F0531

fltStorageRaidBatteryInoperable

RAID Battery on [serverid] operability: [operability]

major

Y

F0868

fltComputeBoardPowerFail

Motherboard of [serverid] power: [power]

critical

N

F0997

fltStorageRaidBatteryDegraded

Raid battery [id] on [serverid] operability: [operability]

major

N

F1004

fltStorageControllerInoperable

Storage Controller [id] operability: [operability]

critical

N

F1007

fltStorageVirtualDriveInoperable

Virtual drive [id] on [serverid] operability: [operability]

critical

N