Table Of Contents
Installing the Operating System and Cisco Unity Connection
Pre-Installation Tasks
Important Considerations
Frequently Asked Questions About the Installation
How Much Time Does the Installation Require?
What User Names and Passwords do I Need to Specify?
What is a Strong Password?
Which Servers Does Cisco Support for this Installation?
May I Install Other Software on the Server?
Browser Requirements
Installing a Memory Upgrade (Selected Servers Only)
Configuring the Hardware
Verifying DNS Registration
Gathering Information for an Installation
Using the Cisco Unified Communications Answer File Generator
Handling Network Errors During Installation
Installing the New Operating System and Application
Navigating Within the Installation Wizard
Starting the Installation
Entering Preexisting Configuration Information
Performing the Basic Installation
Configuring the Server
Post-Installation Tasks
Changing the Default Application User Passwords
Activating Services
Examining Log Files
Installing the Operating System and Cisco Unity Connection
This document contains the following topics:
•
Pre-Installation Tasks
•Important Considerations
•Frequently Asked Questions About the Installation
–How Much Time Does the Installation Require?
–What User Names and Passwords do I Need to Specify?
–What is a Strong Password?
–Which Servers Does Cisco Support for this Installation?
–May I Install Other Software on the Server?
•Browser Requirements
•Installing a Memory Upgrade (Selected Servers Only)
•Configuring the Hardware
•Verifying DNS Registration
•Gathering Information for an Installation
•Using the Cisco Unified Communications Answer File Generator
•Handling Network Errors During Installation
•Installing the New Operating System and Application
–Navigating Within the Installation Wizard
–Starting the Installation
–Entering Preexisting Configuration Information
–Performing the Basic Installation
–Configuring the Server
•Post-Installation Tasks
–Changing the Default Application User Passwords
–Activating Services
–Examining Log Files
Pre-Installation Tasks
Revised January 7, 2008
Table 2-1 contains a list of pre-installation tasks that you need to perform to ensure that you can successfully install Cisco Unity Connection.
Table 2-1 Pre-Installation Tasks
| |
Task
|
Important Notes
|
Step 1
|
Read this entire document to familiarize yourself with the installation procedure.
|
|
Step 2
|
Verify the integrity of any new server hardware (such as hard drives and memory) by running any manufacturer-provided utilities.
|
|
Step 3
|
Ensure that your servers are listed as supported hardware and sized appropriately to support the load of the cluster.
|
For information about the capacity of server models, see Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
Make sure to account for any growth that has occurred since initial system configuration.
|
Step 4
|
Record the network interface card (NIC) speed and duplex settings of the switch port to which you will connect the new server.
You should configure the same NIC settings on the server and on the switch port. For GigE (1000/FULL), you should set NIC and switch port settings to Auto/Auto; do not set hard values.
|
If you are using Network Fault Tolerance, the Network Fault Tolerance configuration gets lost during the replacement. You will need to configure it on each server after the upgrade.
Enable PortFast on all switch ports that are connected to Cisco servers. With Portfast enabled, the switch immediately brings a port from the blocking state into the forwarding state by eliminating the forwarding delay [the amount of time that a port waits before changing from its Spanning-Tree Protocol (STP) learning and listening states to the forwarding state].
|
Step 5
|
If you use DNS, verify that all servers on which you plan to install Cisco Unity Connection are properly registered in DNS.
|
For more information, see the "Verifying DNS Registration" section.
|
Step 6
|
Record the configurations settings for each server that you plan to install.
|
To record your configuration settings, see Table 4.
|
Important Considerations
Revised January 7, 2008
Before you proceed with the installation, consider the following requirements and recommendations:
•Be aware that when you install on an existing server, the hard drive gets formatted, and all existing data on the drive gets overwritten.
•Ensure that you connect the server to an uninterruptible power supply (UPS) to provide backup power and protect your system. Failure to do so may result in damage to physical media and require a new installation.
•Install the Cisco Unified Communications Manager software on the first node or publisher server first and then on the subsequent nodes.
•Make sure that the subsequent node servers that you are installing can connect to the first node server during the installation.
•When you enter the Security password on the first node, be sure that you write it down and save it. You must enter the same password on each subsequent node that you install in the cluster. Install the software during off-peak hours or a maintenance window to avoid impact from interruptions.
•Configure the server by using static IP addressing to ensure that the server obtains a fixed IP address.
•Do not attempt to perform any configuration tasks during the installation.
•Do not install any Cisco-verified applications until you complete the installation.
•Be aware that directory names and filenames that you enter while you are running the installation program are case-sensitive.
•Carefully read the information that follows before you proceed with the installation.
Frequently Asked Questions About the Installation
The following section contains information about commonly asked questions and responses. Review this section carefully before you begin the installation.
How Much Time Does the Installation Require?
Added January 7, 2008
The entire installation process, excluding pre- and post-installation tasks, takes 45 to 90 minutes, depending on your server type.
What User Names and Passwords do I Need to Specify?
Revised January 7, 2008
Note The system checks your passwords for strength. For guidelines on creating a strong passwords, see the "What is a Strong Password?" section.
During the installation, you must specify the following user names and passwords:
•Administrator Account user name and password
•Application User name and password
•Security password
Administrator Account User Name and Password
You use the Administrator Account user name and password to log in to the following areas:
•Cisco Unified Communications Operating System Administration
•Disaster Recovery System
•Command Line Interface
To specify the Administrator Account user name and password, follow these guidelines:
•Administrator Account user name—The Administrator Account user name must start with an alphabetic character and can contain alphanumeric characters, hyphens and underscores.
•Administrator Account password—The Administrator Account password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
You can change the Administrator Account password or add a new Administrator account by using the command line interface. For more information, see the Cisco Unified Communications Operating System Administration Guide.
Application User Name and Password
You use the Application User name and password to access applications that are installed on the system, including the following areas:
•Cisco Unified Serviceability
•Real-Time Monitoring Tool
To specify the Application User name and password, follow these guidelines:
•Application User name—The Application User name must start with an alphabetic character and can contain alphanumeric characters, hyphens and underscores.
•Application User password—The Application User password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
You can change the Application User name and password by using the command line interface. For more information, see the Cisco Unified Communications Operating System Administration Guide.
Security Password
The Security password must be at least six characters long and can contain alphanumeric characters, hyphens, and underscores.
What is a Strong Password?
Added January 7, 2008
The installation wizard checks to ensure that you enter a strong password. To create a strong password, follow these recommendations:
•Mix uppercase and lowercase letters.
•Mix letters and numbers.
•Include hyphens and underscores.
•Remember that longer passwords are stronger and more secure than shorter ones.
Avoid the following types of passwords:
•Do not use recognizable words, such as proper names and dictionary words, even when combined with numbers.
•Do not invert recognizable words.
•Do not use word or number patterns, like aaabbb, qwerty, zyxwvuts, 123321, and so on.
•Do not use recognizable words from other languages.
•Do not use personal information of any kind, including birthdays, postal codes, names of children or pets, and so on.
Which Servers Does Cisco Support for this Installation?
For information about supported servers, see Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
May I Install Other Software on the Server?
You must do all software installations and upgrades by using Cisco Unified Communications Operating System Administration. The system can upload and process only software that Cisco Systems approved. You cannot install or use unapproved third-party or Windows-based software applications.
Browser Requirements
You can access Cisco Unified Serviceability, Cisco Unified Communications Operating System Administration, and Disaster Recovery System by using the following browsers:
•Microsoft Internet Explorer version 6.x or version 7.x
•Netscape Navigator version 7.1 or later
You can access Cisco Unity Connection Administration and Cisco Unity Connection Serviceability by using the following browsers:
Operating System on the Remote Workstation
|
Supported Browsers
|
Windows XP, Windows 2003, or Windows 2000
|
•Internet Explorer 6.0 and 7.0
•Firefox 1.5 and Firefox 2.0
|
RedHat Linux Enterprise
|
•Firefox 1.5 and Firefox 2.0
|
Cisco does not support or test other browsers.
Installing a Memory Upgrade (Selected Servers Only)
Added January 7, 2008
Note If you are installing a server that does not require a memory upgrade, skip this section.
Some servers that are qualified for use with Cisco Unity Connection require a memory upgrade. Refer to the applicable table in the Cisco Unity Connection Support Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html for memory information:
•Platform Overlays: Current Cisco, IBM, and HP Servers Without the Cisco Unity Connection 2.x Operating System
•Supported Traditional Cisco, IBM, and HP Servers
Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord. Statement 1
Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages. Statement 2
Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel. Statement 88
Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself. Statement 94
Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards. Statement 117
Warning Do not work on the system or connect or disconnect cables during periods of lightning activity. Statement 1001
Warning Read the installation instructions before connecting the system to the power source. Statement 1004
Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:
· This unit should be mounted at the bottom of the rack if it is the only unit in the rack.
· When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest component at the bottom of the rack.
· If the rack is provided with stabilizing devices, install the stabilizers before mounting or servicing the unit in the rack. Statement 1006
Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Statement 1015
Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security. Statement 1017
Warning To avoid electric shock, do not connect safety extra-low voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. Statement 1021
Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. Statement 1023
Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available. Statement 1024
Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place. Statement 1029
Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement 1030
Warning Ultimate disposal of this product should be handled according to all national laws and regulations. Statement 1040
To Install a Memory Upgrade (Selected Servers Only)
Step 1 Remove the cover.
Step 2 Install the memory modules in the applicable slots or locations, depending on the server model:
Server
|
Number and type of DIMMs to install
|
DIMM slots occupied by memory modules after you have installed the additional modules
|
MCS 7835-H1 and equivalents
|
2 PC2-3200
|
DIMM slots 1A, 2A, 3B, and 4B
|
MCS 7835-I1 and equivalents
|
2 PC2-3200
|
DIMM slots 1, 2, 3, and 4
|
MCS 7835-H2 and equivalents
|
2 PC2-5300
|
DIMM slots 1, 4, 7, and 10
|
MCS 7835-I2 and equivalents
|
2 PC2-5300
|
DIMM slots 1A, 3A, 5B, and 7B
|
Caution If you install new memory modules in the wrong slots, the server and operating system may not recognize that they have been installed, and Cisco Unity Connection performance may suffer.
Step 3 Reattach the cover.
Configuring the Hardware
As a part of software installation, the system installer configures the system BIOS and RAID settings for the new operating system and for Cisco Unity Connection. See Table 2 for the BIOS settings and Table 3 for the RAID settings that are set up during installation.
Note If the hardware configuration process fails during installation, you can use boot-time utilities that are found on both the IBM and HP servers to manually configure the RAID and BIOS settings, as shown in Table 2 and Table 3.
Table 2 BIOS Configuration Settings for HP and IBM Servers
HP Servers
|
IBM Servers
|
OS Selection: Linux (not applicable on newer models)
|
OS Selection: Not applicable
|
Boot order: CD, C:, Floppy
|
Boot order: CD, C:, Floppy
|
Post F1 prompt: Delayed
|
Post F1 prompt: Delayed
|
Hyperthreading: Enabled
|
Hyperthreading: Enabled
|
Table 3 RAID Settings
MCS 7825 Servers (HP and IBM)
|
MCS 7835 Servers (HP and IBM)
|
MCS 7845 Servers (HP and IBM)
|
Software RAID
|
Logical drives: 1
|
Logical drives: 2
|
Software RAID
Note For the HP 7825H1 and the IBM 7825I1, SATA RAID is enabled, and the RAID type specifies 1(1+0), with one logical drive.
|
RAID type: 1(1+0)
|
RAID type: 1(1+0)
|
Verifying DNS Registration
Added January 7, 2008
If you use DNS, verify that all servers to be added are registered in DNS properly by performing the following actions:
Procedure
Step 1 Open a command prompt.
Step 2 To ping each server by its DNS name, enter ping DNS_name.
Step 3 To look up each server by IP address, enter nslookup IP_address.
Gathering Information for an Installation
Revised January 7, 2008
Use Table 4 to record the information about your server. You may not need to obtain all the information; gather only the information that is pertinent to your system and network configuration.
Note Because some of the fields are optional, they may not apply to your configuration. For example, if you choose not to set up an SMTP host during installation, the parameter still displays, but you do not need to enter a value.
Caution You cannot change some of the fields after installation without reinstalling the software, so be sure to enter the values that you want.
The last column in the table shows whether you can change a field after installation, and if you can, it provides the appropriate Command Line Interface (CLI) command.
Table 4 Configuration Data
Parameter
|
Description
|
Can Entry Be Changed After Installation?
|
Administrator ID
|
This field specifies the administrator account user ID that you use for secure shell access to the CLI, for logging into Cisco Unified Communications Operating System Administration and for logging into the Disaster Recovery System.
|
No, you cannot change the entry after installation.
Note After installation, you can create additional administrator accounts, but you cannot change the original administrator account user ID.
|
Your entry:
|
Administrator Password
|
This field specifies the password for the Administrator account, which you use for secure shell access to the CLI, for logging into Cisco Unified Communications Operating System Administration and for logging into the Disaster Recovery System.
Ensure the password is at least six characters long; it can contain alphanumeric characters, hyphens, and underscore.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set password admin
|
Your entry:
|
Application User Name
|
You use the Application User name as the default password for applications that are installed on the system, for example, Cisco Unity Connection Administration and Cisco Unity Connection Serviceability.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > utils reset_ui_administrator_name
|
Your entry:
|
Application User Password
|
You use the Application User password as the default password for applications that are installed on the system, for example, Cisco Unity Connection Administration and Cisco Unity Connection Serviceability.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > utils reset_ui_administrator_password
|
Your entry:
|
Country
|
From the list, choose the appropriate country for your installation.
Note The value you enter gets used to generate a Certificate Signing Request (CSR).
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set web-security
|
Your entry:
|
DHCP
|
If you want to use DHCP to automatically configure the network settings on your server, choose Yes.
If you choose Yes, you do not get prompted for DNS or static configuration settings.
If you choose No, you must enter a hostname, IP Address, IP Mask, and Gateway.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network dhcp
|
Your entry:
|
DNS Enable
|
A DNS server resolves a hostname into an IP address or an IP address into a hostname. If you do not have a DNS server, enter No.
If you have a DNS server, Cisco recommends that you enter Yes to enable DNS.
Note When DNS is not enabled, you should only enter IP addresses (not host names) for all network devices.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network dns
|
Your entry:
|
DNS Primary
|
Enter the IP address of the DNS server that you want to specify as the primary DNS server. Enter the IP address in dotted decimal format as ddd.ddd.ddd.ddd.
Consider this field mandatory if DNS is set to yes (DNS enabled).
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network dns
|
Your entry:
|
DNS Secondary (optional)
|
Enter the IP address of the DNS server that you want to specify as the optional secondary DNS server.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network dns
|
Your entry:
|
Domain
|
This field represents the name of the domain in which this machine is located.
Consider this field mandatory if DNS is set to yes.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network domain
|
Your entry:
|
Gateway Address
|
Enter the IP address of the network gateway.
If you do not have a gateway, you must still set this field to 255.255.255.255. Not having a gateway may limit you to only being able to communicate with devices on your subnet.
If DHCP is set to No, consider this field mandatory.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network gateway
|
Your entry:
|
Hostname
|
Enter a host name that is unique to your server.
The host name can comprise up to 64 characters and can contain alphanumeric characters and hyphens.
If DHCP is set to No, consider this field mandatory.
|
No, you cannot change the entry after installation.
|
Your entry:
|
IP Address
|
Enter the IP address of your server.
If DHCP is set to No, consider this field mandatory.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network IP
|
Your entry:
|
IP Mask
|
Enter the IP subnet mask of this machine.
If DHCP is set to No, consider this field mandatory.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network ip eth0
|
Your entry:
|
Location
|
Choose the appropriate location for the server.
Note The value you enter gets used to generate a Certificate Signing Request (CSR).
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set web-security
|
Your entry:
|
MTU Size
|
The maximum transmission unit (MTU) represents the largest packet, in bytes, that this host will transmit on the network.
Enter the MTU size in bytes for your network. If you are unsure of the MTU setting for your network, use the default value.
Default: 1500 bytes
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network mtu
|
Your entry:
|
NIC Duplex
|
Choose the duplex mode for the network interface card (NIC), either Full or Half.
Note This parameter only displays when you choose not to use Automatic Negotiation.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network nic
|
Your entry:
|
NIC Speed
|
Choose the speed for the NIC, either 10 megabits per second or 100 megabits per second.
Note This parameter only displays when you choose not to use Automatic Negotiation.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set network nic
|
Your entry:
|
NTP Server
|
Enter the hostname or IP address of one or more network time protocol (NTP) servers with which you want to synchronize.
Note You can enter up to five NTP servers.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > utils ntp config
|
Your entry:
|
Organization
|
Enter the name of your organization.
Note The value you enter gets used to generate a Certificate Signing Request (CSR).
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set web-security
|
Your entry:
|
Security Password
|
The password must contain at least six alphanumeric characters. It can contain hyphens and underscores, but it must start with an alphanumeric character.
Note Save this password.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set password security
|
Your entry:
|
SMTP Location
|
Enter the hostname or IP address for the SMTP server that is used for outbound e-mail.
The hostname can contain alphanumeric characters, hyphens, or periods, but it must start with an alphanumeric character.
Note You must fill in this field if you plan to use electronic notification.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set smtp
|
Your entry:
|
State
|
Enter the state where the server is located.
Note The value you enter gets used to generate a Certificate Signing Request (CSR).
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set web-security
|
Your entry:
|
Time Zone
|
This field specifies the local time zone and offset from Greenwich Mean Time (GMT).
Choose the time zone that most closely matches the location of your machine.
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set timezone
|
Your entry:
|
Unit
|
Enter your unit.
Note The value you enter gets used to generate a Certificate Signing Request (CSR).
|
Yes, you can change the entry after installation by using the following CLI command:
CLI > set password admin
|
Your entry:
|
Using the Cisco Unified Communications Answer File Generator
Revised January 7, 2008
Cisco Unified Communications Answer File Generator, a web application, generates answer files for unattended installations of Cisco Unity Connection. Individual answer files get copied to a USB key or a floppy diskette and are used in addition to the Cisco Unity Connection DVD during the installation process.
The web application supports the following features:
•Allows simultaneous generation and saving of answer files for unattended installs on the publisher server and all subscriber servers.
•Provides syntactical validation of data entries.
•Provides online help and documentation.
The following usage requirements apply:
•The web application supports only fresh installs and does not support upgrades.
•If DHCP client is being used on the publisher server, and subscriber server answer files are also being generated, you must specify the publisher server IP address.
You can access the Cisco Unified Communications Answer File Generator at the following URL:
http://www.cisco.com/web/cuc_afg/index.html
The Cisco Unified Communications Answer File Generator supports Internet Explorer version 6.0 or higher and Mozilla version 1.5 or higher.
Note If your are using a USB key to perform an unattended installation, Cisco recommends that you use USB keys that are preformatted to be compatible with Linux 2.4. These keys will have a W95 FAT32 format.
Handling Network Errors During Installation
Revised January 7, 2008
During the installation process, the installation program verifies that the server can successfully connect to the network by using the network configuration that you enter. If it cannot connect, a message displays, and you get prompted to select one of the following options:
•RETRY —The installation program tries to validate networking again. If validation fails again, the error dialog box displays again.
•REVIEW (Check Install)—This option allows you to review and modify the networking configuration. When detected, the installation program returns to the network configuration windows.
Networking gets validated after you complete each networking window, so the message might display multiple times.
•HALT— The installation halts. You can copy the installation log files to a USB disk to aid troubleshooting of your network configuration.
•IGNORE —The installation continues. The networking error gets logged. In some cases, the installation program validates networking multiple times, so this error dialog box might display multiple times. If you choose to ignore network errors, the installation may fail.
Installing the New Operating System and Application
This section describes how to install the operating system and Cisco Unity Connection application. You install the operating system and application by running one installation program. This document divides the procedure for using this installation program into the following major topics:
•Navigating Within the Installation Wizard
•Starting the Installation
•Entering Preexisting Configuration Information
•Performing the Basic Installation
•Configuring the Server
Navigating Within the Installation Wizard
For instructions on how to navigate within the installation wizard, see Table 5.
Table 5 Installation Wizard Navigation
To Do This
|
Press This
|
Move to the next field
|
Tab
|
Move to the previous field
|
Alt-Tab
|
Choose an option
|
Space bar or Enter
|
Scroll up or down in a list
|
Up or down arrow
|
Go to the previous window
|
Space bar or Enter to choose Back (when available)
|
Get help information on a window
|
Space bar or Enter to choose Help (when available)
|
Starting the Installation
Revised January 7, 2008
To start the installation, follow this procedure.
Note If you have a new server with the Cisco Unity Connection software preinstalled, you do not need to install from a DVD, unless you want to reimage the server with a later product release. You can go directly to the "Entering Preexisting Configuration Information" procedure.
Procedure
Step 1 If you have a USB key with configuration information that the Answer File Generator generated, insert it now.
Step 2 Insert the installation DVD into the tray and restart the server, so it boots from the DVD. After the server completes the boot sequence, the DVD Found window displays.
Step 3 To perform the media check, choose Yes or, to skip the media check, choose No.
The media check checks the integrity of the DVD. If your DVD passed the media check previously, you might choose to skip the media check.
Step 4 If you choose Yes to perform the media check, the Media Check Result window displays. Perform these tasks:
a. If the Media Check Result displays Pass, choose OK to continue the installation.
b. If the media fails the Media Check, either download another copy from Cisco.com or obtain another DVD directly from Cisco.
Step 5 The system installer performs the following hardware checks to ensure that your system is correctly configured. If the installer makes any changes to your hardware configuration settings, you will get prompted to restart your system. Leave the DVD in the drive during the reboot:
•First, the installation process checks for the correct drivers, and you may see the following warning:
No hard drives have been found. You probably need to manually choose device drivers
for install to succeed. Would you like to select drivers now?
To continue the installation, choose Yes.
•The installation next checks to see whether you have a supported hardware platform. If your server does not meet the exact hardware requirements, the installation process fails with a critical error. If you think this is not correct, capture the error and report it Cisco support.
•The installation process next verifies RAID configuration and BIOS settings.
Note If this step repeats, choose Yes again.
After the hardware checks complete, the Product Deployment Selection window displays.
Step 6 In the Product Deployment Selection window, select the product to install; then, choose OK.
Note If one or more products are not supported on your server, that information also appears. If Cisco Unity Connection is listed as not supported on your server, confirm that the server meets Connection 2.x specifications, particularly regarding memory and processor speed. Refer to the applicable table for your server model in the "Cisco Unity Connection Supported Servers" section of the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html. (If a memory upgrade is required, see the "Installing a Memory Upgrade (Selected Servers Only)" section before you start the installation again.)
Step 7 If software is currently installed on the server, the Overwrite Hard Drive window opens and displays the current software version on your hard drive and the version on the DVD. Choose Yes to continue with the installation or No to cancel.
Caution If you choose
Yes on the
Overwrite Hard Drive window, all existing data on your hard drive gets overwritten and destroyed.
The Platform Installation Wizard window displays.
Step 8 Choose the applicable option:
•If Cisco Unity Connection software is already installed on the server, click Skip, and continue with the "Entering Preexisting Configuration Information" section.
•If you want to perform a standard installation, click Proceed, and continue with this procedure.
•If you want to perform an unattended installation, click Skip, and continue with the "Entering Preexisting Configuration Information" section. For an unattended installation, you provide preexisting configuration information on a USB key or floppy disk.
•If you want to install the software now and configure it later, click Skip, and continue with the "Entering Preexisting Configuration Information" section. This installation method may take more time than other methods.
Step 9 In the Basic Install window, choose Continue to install the software version on the DVD or configure the preinstalled software. Continue with the "Performing the Basic Installation" section.
Entering Preexisting Configuration Information
Revised January 7, 2008
Start here if you have a server that has the product preinstalled or if you chose Skip in the Platform Installation Wizard window.
Procedure
Step 1 After the system restarts, the Preexisting Installation Configuration window displays.
Step 2 If you have preexisting configuration information that the Answer File Generator created, that is stored on a floppy disc or a USB key, insert the disc or the USB key now and choose Continue. The installation wizard will read the configuration information during the installation process.
Note If a popup window states that the system detected new hardware, press any key and then choose Install from the next window.
The Platform Installation Wizard window displays.
Step 3 To continue with the Platform Installation Wizard, choose Proceed.
Step 4 In the Basic Install window, choose Continue. Continue with the "Performing the Basic Installation" section.
Performing the Basic Installation
Revised January 7, 2008
Procedure
Step 1 When the Timezone Configuration displays, choose the appropriate time zone for the server and then choose OK.
The Auto Negotiation Configuration window displays.
Step 2 The installation process allows you to automatically set the speed and duplex settings of the Ethernet network interface card (NIC) by using automatic negotiation. You can change this setting after installation.
•To enable automatic negotiation, choose Yes and continue with Step 5.
The MTU Configuration window displays.
Note To use this option, your hub or Ethernet switch must support automatic negotiation.
•To disable automatic negotiation, choose No and continue with Step 3.
The NIC Speed and Duplex Configuration window displays.
Step 3 If you chose to disable automatic negotiation, manually choose the appropriate NIC speed and duplex settings now and choose OK to continue.
The MTU Configuration window displays.
Step 4 In the MTU Configuration window, you can change the MTU size from the operating system default.
The maximum transmission unit (MTU) represents the largest packet, in bytes, that this host will transmit on the network. If you are unsure of the MTU setting for your network, use the default value, which is 1500 bytes.
Caution If you configure the MTU size incorrectly, your network performance can be affected.
•To accept the default value (1500 bytes), choose No.
•To change the MTU size from the operating system default, choose Yes, enter the new MTU size, and choose OK.
The DHCP Configuration window displays.
Step 5 For network configuration, you can choose to either set up a static network IP address for the server or to use Dynamic Host Configuration Protocol (DHCP).
•If you have a DHCP server that is configured in your network and want to use DHCP, choose Yes. The network restarts, and the Administrator Login Configuration window displays. Skip to Step 8.
•If you want to configure a static IP address for the server, choose No. The Static Network Configuration window displays.
Step 6 If you chose not to use DHCP, enter your static network configuration values and choose OK. See Table 4 for field descriptions.
The DNS Client Configuration window displays.
Step 7 To enable DNS, choose Yes, enter your DNS client information, and choose OK. See Table 4 for field descriptions.
The network restarts by using the new configuration information, and the Administrator Login Configuration window displays.
Step 8 Enter your Administrator login and password from Table 4.
Note The Administrator login must start with an alphabetic character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores. You will need the Administrator login to log in to Cisco Unified Communications Operating System Administration, the command line interface, and the Disaster Recovery System.
The Certificate Information window displays.
Step 9 Enter your certificate signing request information and choose OK.
Continue with the "Configuring the Server" section.
Configuring the Server
Revised January 7, 2008
After you finish the basic installation, follow this procedure to configure the server.
Procedure
Step 1 The Network Time Protocol Client Configuration window displays.
Cisco recommends that you use an external NTP server to ensure accurate system time. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9).
Step 2 Choose whether you want to configure an external NTP server or manually configure the system time.
•To set up an external NTP server, choose Yes and enter the IP address, NTP server name, or NTP server pool name for at least one NTP server. You can configure up to five NTP servers, and Cisco recommends that you use at least three. Choose Proceed to continue with the installation.
The system contacts an NTP server and automatically sets the time on the hardware clock.
Note If the Test button displays, you can choose Test to check whether the NTP servers are accessible.
•To manually configure the system time, choose No and enter the appropriate date and time to set the hardware clock. Choose OK to continue with the installation.
The Database Access Security Configuration window displays.
Step 3 Enter the Security password from Table 4.
Note The Security password must start with an alphanumeric character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores.
The SMTP Host Configuration window displays.
Step 4 If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note You must configure an SMTP server to use certain platform features; however, you can also configure an SMTP server later by using the platform GUI or the command line interface.
Step 5 Choose OK. The Application User Configuration window displays.
Step 6 Enter the Application User name and password from Table 4 and confirm the password by entering it again.
Step 7 Choose OK. The Platform Configuration Confirmation window displays.
Step 8 To continue with the installation, choose OK; or to modify the platform configuration, choose Back.
The system installs and configures the software. The DVD drive ejects, and the server reboots. Do not reinsert the DVD.
Step 9 When the installation process completes, you get prompted to log in by using the Administrator account and password.
Step 10 Complete the post-installation tasks that are listed in the "Post-Installation Tasks" section.
Post-Installation Tasks
Revised January 7, 2008
After installing Cisco Unity Connection on your server, you must perform some post-installation tasks before you can begin using it. For a list of tasks, see Table 6.
Note To access web applications, you must use a web browser from a computer that has network access to the Cisco Unity Connection server.
Table 6 Post-Installation Tasks
Post-Installation Tasks
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Important Notes
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Log in as the Cisco Unity Connection Application User and change the Application User passwords.
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See the "Changing the Default Application User Passwords" section.
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Activate Cisco Unity Connection feature services that you want to run.
Before you activate feature services, you must perform required preactivation tasks. For service activation requirements, refer to the Cisco Unified Serviceability Administration Guide.
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Refer to Cisco Unified Serviceability Administration Guide.
See the "Activating Services" section.
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Configure the backup settings.
Remember to back up your Cisco Unity Connection data daily.
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Refer to Disaster Recovery System Administration Guide.
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If applicable, configure any network management systems in use at your site.
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Refer to the Cisco Unified Serviceability Administration Guide.
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Changing the Default Application User Passwords
The installation sets all Application User passwords to the same Application User password that you entered during installation. Cisco recommends that you log in to Cisco Unity Connection Administration and change these passwords. Refer to Cisco Unified Communications Manager Administration Guide for the procedure for changing a password.
Activating Services
Even though all services are installed on the server, you may need to use Cisco Unified Serviceability to manually activate services that you want to run. For service recommendations and more information, refer to Cisco Unified Serviceability Administration Guide.
Examining Log Files
If you encounter problems with the installation, you may be able to examine the install log files by entering the following commands in Command Line Interface.
To obtain a list of install log files from the command line, enter
To view the log file from the command line, enter
CLI>file view install log_file
where log_file is the log file name.
You can also view logs by using the Real-Time Monitoring Tool. For more information on using and installing the Real-Time Monitoring Tool, refer to theCisco Unified Serviceability Administration Guide.
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