User Workstation Setup Guide for Cisco Unity Connection Release 2.x - Setting Up Access to the Cisco Personal Communications Assistant [Cisco Unity Connection]

Table Of Contents

Setting Up Access to the Cisco Personal Communications Assistant

Configuring an Internet Browser to Access the Cisco PCA

Apple Safari

Microsoft Internet Explorer

Mozilla Firefox

Changing the GUI Language for the Cisco PCA

Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment

Managing Security Alerts When Using Self-Signed Certificates with SSL Connections

Setting Up Access to the Cisco Personal Communications Assistant

The Cisco Personal Communications Assistant (PCA) is installed on the Cisco Unity Connection server during installation. It is a website that provides users with access to the Cisco Unity web tools, which allow users to manage messages and personal preferences in Connection. The web tools available in the Cisco PCA include:

•Cisco Unity Assistant

•Cisco Unity Inbox

•Cisco Unity Personal Call Transfer Rules.

To learn more about each tool, see the User Guide for Cisco Unity Connection and the Help for each tool. (Information on using additional web tools that may be available through the Cisco PCA is not provided in the user guide or in the Cisco Unity web tool Help.)

See the following sections in this chapter:

•Configuring an Internet Browser to Access the Cisco PCA

•Changing the GUI Language for the Cisco PCA

•Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment

•Managing Security Alerts When Using Self-Signed Certificates with SSL Connections

Configuring an Internet Browser to Access the Cisco PCA

The browser(s) on each user workstation must be set up to use the Cisco PCA and the Cisco Unity web tools. See the applicable section, depending on the browser(s) installed on the computer:

•Apple Safari

•Microsoft Internet Explorer

•Mozilla Firefox

(For the list of versions supported for each browser, see the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations, available at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.)

Apple Safari

Do the following tasks to set up Safari for accessing the Cisco PCA.

1. Confirm that the software required for correct browser configuration is installed. See the "Software Requirements—User Workstations" section of System Requirements for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

2. Configure Safari:

a. Enable Java.

b. Enable Java Script.

c. Accept cookies only from sites that you navigate to.

Microsoft Internet Explorer

Do the following tasks to set up Internet Explorer for accessing the Cisco PCA.

1. Confirm that the software required for correct browser configuration is installed. See the "Software Requirements—User Workstations" section of System Requirements for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

2. Configure Internet Explorer:

a. Enable Active scripting.

b. Download and run ActiveX controls.

c. Enable Java scripting.

d. Accept all cookies.

e. Automatically check for newer versions of temporary Internet files.

f. Enable Medium-High privacy.

Mozilla Firefox

Do the following tasks to set up Firefox for accessing the Cisco PCA.

1. Confirm that the software required for correct browser configuration is installed. See the "Software Requirements—User Workstations" section of System Requirements for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

2. If users are running Firefox on Apple MAC OS X or Microsoft Windows workstations, skip to Task 3.

If users are running Firefox on Linux Red Hat workstations, confirm that they are using the correct sound card by referring to the sound card support matrix on the Alsa-project.org website. (Note that the Java Runtime Environment (JRE) plug-in software uses the Advanced Linux Sound Architecture (ALSA) driver to access system sound devices and to control playback and recording functionality. Depending on the sound card, playback and recording capabilities may be limited.)

3. Configure Firefox:

a. Enable Java.

b. Enable Java Script > Enable Change Images in Java Script Advanced.

c. Allow sites to set cookies. (For security purposes, we recommend that you set this to Allow Sites to Set Cookies for the Originating Web Site Only.)

Changing the GUI Language for the Cisco PCA

To change the GUI language used in the Cisco PCA, select a language in the Internet browser. The language selected in the browser must be one of the languages that the Cisco PCA offers. For a list of supported languages, see the "Available Languages for Cisco Unity Connection Components" section of the Release Notes for Cisco Unity Connection, at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment

If users play recordings by using computer speakers in a low-bandwidth deployment (for example, with a slow modem or in a branch office), they should download messages before playing them for best performance and quality.

To customize the Cisco Unity Inbox so that messages are downloaded rather than streamed from the Cisco Unity Connection server during playback, do the following procedure to change the Performance setting on each user workstation (as applicable). Alternatively, refer users to the User Guide for Cisco Unity Connection for procedures on how they can change this setting themselves.

To Customize the Cisco Unity Inbox to Download Messages Before Playing Them

Step 1 On the Cisco PCA Home page, click the Cisco Unity Inbox link.

Step 2 In the Cisco Unity Inbox, go to a page that contains a Media Master. (For example, click the New Message icon to open a new message window.)

Step 3 On the Media Master Options menu, click Playback & Recording.

Step 4 In the Playback and Recording Settings dialog box, under Performance, click Download Complete Message Before Playing.

Step 5 Click OK.

Managing Security Alerts When Using Self-Signed Certificates with SSL Connections

If you use the self-signed certificate generated during installation to provide an SSL connection to the Cisco PCA, the user's web browser will display a message to alert the user that the authenticity of the site cannot be verified, and therefore its content cannot be trusted. Similarly, if you use a self-signed SSL certificate to secure IMAP e-mail client access to Connection, some e-mail clients supported for use with Connection display SSL security messages.

Although users can still access Connection despite the alerts, consider one of the following options to manage or eliminate security alerts when users browse to Cisco PCA and/or access their messages from an IMAP e-mail client:

•Add the SSL certificate to the Trusted Root Store on each user workstation. In this way, you can ensure that users will never see the security alert. See the "To Add the SSL Certificate to the Trusted Root Store on User Workstations" procedure.

•Tell users to choose the "Accept Permanently" (or similar) option when the browser or e-mail client displays the alert and asks them how to proceed. After instructing the browser and/or e-mail client to always accept the certificate, the user will not see the alert again.

Do the following procedure if you never want users to see the security alert.

To Add the SSL Certificate to the Trusted Root Store on User Workstations

Step 1 From the OS Administration application on the Cisco Unity Connection server, right-click to download the certificate and save it as a file.

Step 2 Copy the certificate to each user workstation, and then import it by using tools in the browser or IMAP client, as applicable.

	User Workstation Setup Guide for Cisco Unity Connection Release 2.x
	Setting Up Access to the Cisco Personal Communications Assistant
User Workstation Setup Guide for Cisco Unity Connection Release 2.x Index Preface Setting Up Access to the Cisco Personal Communications Assistant Setting Up Playback and Recording Devices for the Media Master Configuring an E-Mail Account to Access Cisco Unity Connection Voice Messages User Orientation Operator and Support Desk Orientation	Download this chapter Setting Up Access to the Cisco Personal Communications Assistant Download the complete book PDF Version of the Entire Guide (PDF - 880 KB) Feedback Table Of Contents Setting Up Access to the Cisco Personal Communications Assistant Configuring an Internet Browser to Access the Cisco PCA Apple Safari Microsoft Internet Explorer Mozilla Firefox Changing the GUI Language for the Cisco PCA Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment Managing Security Alerts When Using Self-Signed Certificates with SSL Connections Setting Up Access to the Cisco Personal Communications Assistant The Cisco Personal Communications Assistant (PCA) is installed on the Cisco Unity Connection server during installation. It is a website that provides users with access to the Cisco Unity web tools, which allow users to manage messages and personal preferences in Connection. The web tools available in the Cisco PCA include: •Cisco Unity Assistant •Cisco Unity Inbox •Cisco Unity Personal Call Transfer Rules. To learn more about each tool, see the User Guide for Cisco Unity Connection and the Help for each tool. (Information on using additional web tools that may be available through the Cisco PCA is not provided in the user guide or in the Cisco Unity web tool Help.) See the following sections in this chapter: •Configuring an Internet Browser to Access the Cisco PCA •Changing the GUI Language for the Cisco PCA •Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment •Managing Security Alerts When Using Self-Signed Certificates with SSL Connections Configuring an Internet Browser to Access the Cisco PCA The browser(s) on each user workstation must be set up to use the Cisco PCA and the Cisco Unity web tools. See the applicable section, depending on the browser(s) installed on the computer: •Apple Safari •Microsoft Internet Explorer •Mozilla Firefox (For the list of versions supported for each browser, see the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations, available at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.) Apple Safari Do the following tasks to set up Safari for accessing the Cisco PCA. 1. Confirm that the software required for correct browser configuration is installed. See the "Software Requirements—User Workstations" section of System Requirements for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. 2. Configure Safari: a. Enable Java. b. Enable Java Script. c. Accept cookies only from sites that you navigate to. Microsoft Internet Explorer Do the following tasks to set up Internet Explorer for accessing the Cisco PCA. 1. Confirm that the software required for correct browser configuration is installed. See the "Software Requirements—User Workstations" section of System Requirements for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. 2. Configure Internet Explorer: a. Enable Active scripting. b. Download and run ActiveX controls. c. Enable Java scripting. d. Accept all cookies. e. Automatically check for newer versions of temporary Internet files. f. Enable Medium-High privacy. Mozilla Firefox Do the following tasks to set up Firefox for accessing the Cisco PCA. 1. Confirm that the software required for correct browser configuration is installed. See the "Software Requirements—User Workstations" section of System Requirements for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. 2. If users are running Firefox on Apple MAC OS X or Microsoft Windows workstations, skip to Task 3. If users are running Firefox on Linux Red Hat workstations, confirm that they are using the correct sound card by referring to the sound card support matrix on the Alsa-project.org website. (Note that the Java Runtime Environment (JRE) plug-in software uses the Advanced Linux Sound Architecture (ALSA) driver to access system sound devices and to control playback and recording functionality. Depending on the sound card, playback and recording capabilities may be limited.) 3. Configure Firefox: a. Enable Java. b. Enable Java Script > Enable Change Images in Java Script Advanced. c. Allow sites to set cookies. (For security purposes, we recommend that you set this to Allow Sites to Set Cookies for the Originating Web Site Only.) Changing the GUI Language for the Cisco PCA To change the GUI language used in the Cisco PCA, select a language in the Internet browser. The language selected in the browser must be one of the languages that the Cisco PCA offers. For a list of supported languages, see the "Available Languages for Cisco Unity Connection Components" section of the Release Notes for Cisco Unity Connection, at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment If users play recordings by using computer speakers in a low-bandwidth deployment (for example, with a slow modem or in a branch office), they should download messages before playing them for best performance and quality. To customize the Cisco Unity Inbox so that messages are downloaded rather than streamed from the Cisco Unity Connection server during playback, do the following procedure to change the Performance setting on each user workstation (as applicable). Alternatively, refer users to the User Guide for Cisco Unity Connection for procedures on how they can change this setting themselves. To Customize the Cisco Unity Inbox to Download Messages Before Playing Them Step 1 On the Cisco PCA Home page, click the Cisco Unity Inbox link. Step 2 In the Cisco Unity Inbox, go to a page that contains a Media Master. (For example, click the New Message icon to open a new message window.) Step 3 On the Media Master Options menu, click Playback & Recording. Step 4 In the Playback and Recording Settings dialog box, under Performance, click Download Complete Message Before Playing. Step 5 Click OK. Managing Security Alerts When Using Self-Signed Certificates with SSL Connections If you use the self-signed certificate generated during installation to provide an SSL connection to the Cisco PCA, the user's web browser will display a message to alert the user that the authenticity of the site cannot be verified, and therefore its content cannot be trusted. Similarly, if you use a self-signed SSL certificate to secure IMAP e-mail client access to Connection, some e-mail clients supported for use with Connection display SSL security messages. Although users can still access Connection despite the alerts, consider one of the following options to manage or eliminate security alerts when users browse to Cisco PCA and/or access their messages from an IMAP e-mail client: •Add the SSL certificate to the Trusted Root Store on each user workstation. In this way, you can ensure that users will never see the security alert. See the "To Add the SSL Certificate to the Trusted Root Store on User Workstations" procedure. •Tell users to choose the "Accept Permanently" (or similar) option when the browser or e-mail client displays the alert and asks them how to proceed. After instructing the browser and/or e-mail client to always accept the certificate, the user will not see the alert again. Do the following procedure if you never want users to see the security alert. To Add the SSL Certificate to the Trusted Root Store on User Workstations Step 1 From the OS Administration application on the Cisco Unity Connection server, right-click to download the certificate and save it as a file. Step 2 Copy the certificate to each user workstation, and then import it by using tools in the browser or IMAP client, as applicable.
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