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Cisco CallManager Serviceability Administration Guide, Release 3.3(2)
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Index
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Preface
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Introduction
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Alarm Configuration
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Alarm Definitions
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Alarm Information
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Trace Configuration
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Trace Collection Configuration
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Trace Analysis Configuration
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Q.931 Translator
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Service Activation
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Control Center
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Real-Time Monitoring Configuration
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Phone Problem Reports Viewer
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CDR Analysis and Reporting
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CAR System Configuration
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CAR Report Configuration
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CAR User Reports Configuration
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CAR System Reports Configuration
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CAR Device Reports Configuration
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CDR Search Configuration
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Microsoft Performance
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Bulk Trace Analysis
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Overview of CiscoWorks2000
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Path Analysis Configuration
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System Log Management Configuration
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Cisco Discovery Protocol Support Configuration
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Cisco Secure Telnet Configuration
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Show Command Line Interface
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Simple Network Management Protocol Configuration
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Understanding CAR Reports
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FeedbackTable Of Contents
Obtaining Technical Assistance
Preface
This preface describes the purpose, audience, organization, and conventions of this guide, and provides information on how to obtain related documentation.
The preface covers these topics:
Purpose
The Book Title provides information about the Cisco CallManager Serviceability program, remote serviceability tools, and the CDR Analysis and Reporting tool.
Use this book with the Cisco CallManager System Guide, the Cisco CallManager Administration Guide, and the Cisco CallManager Serviceability System Guide. All documents provide instructions for administering the Cisco CallManager program and include descriptions of procedural tasks that you complete using Cisco CallManager Administration.
Audience
The Book Title provides information for network administrators responsible for managing and supporting the Cisco CallManager system. Network engineers, system administrators, or telecom engineers use this guide to learn about, and administer, remote serviceability features. This guide requires knowledge of telephony and IP networking technology.
Organization
The following table shows how this guide is organized:
Provides an overview of the Cisco CallManager Serviceability program, remote serviceability programs, and reporting tools.
Provides procedures for configuring the Cisco CallManager alarm tool.
Provides procedures for searching and editing the Cisco CallManager alarm definitions tool.
Provides procedures for viewing the Cisco CallManager alarms in text and XML format.
Provides procedures for configuring the Cisco CallManager trace tool.
Provides procedures for configuring the Cisco CallManager trace collection tool.
Provides procedures for configuring the Cisco CallManager trace analysis tool.
Provides procedures for using the Q.931 translation tool.
Provides procedures for using the serviceability service activation tool to activate and deactivate Cisco CallManager services.
Provides procedures for using the serviceability control center tool to start and stop Cisco CallManager services.
Provides procedures for using the serviceability Real-Time Monitoring tool.
Provides procedures for using the IP Phone Problem Reports viewer.
Provides the procedures for configuring the CDR Analysis and Reporting (CAR) CDR service parameters and logging in and out of CAR.
Provides procedures for configuring the CAR system parameters, system scheduler, and system database.
Provides procedures for configuring the rating engine, quality of service, and automatic generation for CAR reports.
Provides procedures for configuring individual and department bills, CTI ports, and Cisco IP phone services for use with CAR user reports.
Provides procedures for configuring quality of service reports and parameters, traffic summary, system overview, and CDR errors for use with CAR system reports.
Provides procedures for configuring CAR device reports for gateways, conference bridges, and voice-mail utilization.
Provides procedures for configuring CAR CDR Search for user extension and gateway.
Provides procedures for using the Microsoft Performance program to monitor the performance of the Cisco CallManager system.
Provides procedures for using Bulk Trace Analysis to analyze large trace log files.
Provides information on how to remotely monitor the Cisco CallManager system using CiscoWorks2000.
Provides information on setting up path analysis and call detail records logging.
Provides information for setting up the Syslog file for use with CiscoWorks2000.
Provides general and procedural information for Cisco Discovery Protocol (CDP).
Provides general and procedural information for using Cisco Secure Telnet with the Cisco CallManager system.
Provides an overview of the Cisco Show command.
Chapter 28, "Simple Network Management Protocol Configuration"
Provides procedures for setting the SNMP agent, setting the SNMP trap receiver, starting the SNMP agent, and updating the management information base (MIB) information.
Provides information describing the results of all CAR reports.
Related Documentation
Refer to the following documents for further information about related Cisco IP telephony applications and products:
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Installing Cisco CallManager Release 3.3
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Conventions
This document uses the following conventions:
Notes use the following conventions:
Note
Timesavers use the following conventions:
Timesaver
Tips use the following conventions:
Tip
Cautions use the following conventions:
Caution
Warnings use the following conventions:
Warning
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
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Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
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If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
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The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
