Table Of Contents
Service Activation
Activating Cisco CallManager Services
Deactivating Cisco CallManager Services
Service Considerations
Deleting Services
Service Activation
This chapter provides information on the Serviceability Service Activation tool and contains the following topics:
•
Activating Cisco CallManager Services
•Deactivating Cisco CallManager Services
•Service Considerations
•Deleting Services
Cisco CallManager Serviceability provides a web-based Service Activation tool that is used to activate and deactivate Cisco CallManager services for servers.
Figure 9-1 shows a services activation status example for a particular server.
Figure 9-1 Activation Status of Services That Use Service Activation
Note You can get to the Service Activation web pages from the Start Menu if you are currently in the Cisco CallManager server. Use the following path: Start > Cisco CallManager X.X > Cisco Service Configuration.
Activating Cisco CallManager Services
Use the Service Activation tool to activate Cisco CallManager services for a particular server.
Caution Activate/deactivate services only from the Service Activation pages. If you activate/deactivate services from the Windows Service Control Manager instead of from Service Activation, entries do not get added to/removed from the database table; therefore, services do not get properly configured or started and may be out of sync with the Cisco CallManager database.
Note The Cisco CallManager services will not start until you activate them by using Service Activation.
Procedure
Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.
The Cisco CallManager Serviceability window displays.
Step 2 Choose Tools > Service Activation.
The Service Activation window displays the list of servers.
Step 3 From the Servers pane, choose the server.
The window displays the service names for the server that you chose, the activation status of the services, and the Tomcat Web Server information.
Note Cisco Tomcat designates an NT service that is started at Cisco CallManager installation. Cisco Tomcat loads the Cisco IP Manager Assistant service when the first occurrence of the desktop or IP phone interface tries to connect to it to get service.
Step 4 Check the check boxes next to the services that you want to activate.
Step 5 When you have chosen each service that you want to activate, click Update.
The window displays the services that you chose with an activation status of Activated.
Tip You can choose all the services that are required to run Cisco CallManager by clicking the Set Default button. This action not only chooses all required services, but also checks for service dependencies. The SetDefault button chooses default services that are to be activated based on single-server configuration. For multi-server cluster configuration, see Table 9-1 for service considerations.
Note You can start or stop activated services from the Control Center. To access the Control Center web pages, click the Control Center link. Refer to "Control Center" for more information about Control Center.
Related Topics
•Deactivating Cisco CallManager Services
•Service Considerations
•Deleting Services
•"Control Center"
•Chapter 5, "Service Activation", Cisco CallManager Serviceability System Guide
•Chapter 6, "Control Center", Cisco CallManager Serviceability System Guide
Deactivating Cisco CallManager Services
Use the Service Activation tool to deactivate Cisco CallManager services for a particular server.
Caution Activate/deactivate services only from the Service Activation pages. If you activate/deactivate services from the Windows Service Control Manager instead of from Service Activation, entries do not get added to/removed from the database table; therefore, services do not get properly configured and may be out of sync with the Cisco CallManager database.
Procedure
Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.
The Cisco CallManager Serviceability window displays.
Step 2 Choose Tools > Service Activation.
The Service Activation window displays the list of servers.
Step 3 From the Servers pane, choose the server.
The window displays the service names for the server that you chose, the activation status of the services, and the Tomcat Web Server information.
Note Cisco Tomcat designates an NT service that is started at Cisco CallManager installation. Cisco Tomcat loads the Cisco IP Manager Assistant service when the first occurrence of the desktop or IP phone interfacs tries to connect to it to get service. Refer to the "Understanding Cisco IP Manager Assistant (IPMA)" section for more information about the Cisco IP Manager Assistant service.
Step 4 Uncheck the check boxes next to the services that you want to deactivate.
Note You can only deactivate one service at a time.
Step 5 When you have chosen each service that you want to deactivate, click Update.
The window displays the services that you chose with an activation status of Deactivated.
Tip You can activate all the services that are required to run Cisco CallManager by clicking the Set Default button. This action not only activates all required services but also checks for service dependencies.
Note You can now start or stop activated services from the Control Center. To access the Control Center web pages, click the Control Center link. Refer to "Control Center" for more information about Control Center.
Related Topics
•Activating Cisco CallManager Services
•Service Considerations
•Deleting Services
•"Control Center"
•Chapter 5, "Service Activation", Cisco CallManager Serviceability System Guide
•Chapter 6, "Control Center", Cisco CallManager Serviceability System Guide
Service Considerations
Table 9-1 shows all the Cisco CallManager services and some useful information and considerations for configuring services. When you activate a service in Service Activation, all the dependent services that are required on the node for that service are also activated. For more information on services, refer to the Cisco CallManager System Guide.
Table 9-1 Service Considerations
Service
|
Description
|
Server Concerns
|
Considerations
|
Cisco CallManager
|
Allows call processing
|
N/A
|
Make sure that you activate the Cisco Database Layer Monitor and the Cisco RIS Data Collector on servers that run this service.
|
Cisco TFTP
|
Builds and serves files for devices
|
Activate on one server in the cluster that is dedicated specifically to the Cisco TFTP service.
|
Configure Option 150 if you activate this service on more than one server in the cluster.
|
Cisco Messaging Interface
|
Used for voice-mail systems that use the SMDI interface
|
Activate on one server in the cluster.
|
Do not activate this service if you plan to use Cisco Unity system.
|
Cisco IP Voice Media Streaming App
|
Allows conferences, Music On Hold, and Media Termination Point (MTP)
|
Activate on one or two servers per cluster.
You may activate on a server that is dedicated specifically for Music On Hold.
|
Do not activate this service on the publisher database server or any servers that are running the Cisco CallManager service.
This service requires that you activate Cisco TFTP on one server in the cluster.
|
Cisco Telephony Call Dispatcher (TCD)
|
Used for hunt groups and the Cisco CallManager Attendant Console
|
Activate on every server in the cluster that runs the Cisco CallManager service.
|
No considerations exist.
|
Cisco Database Layer Monitor
|
Manages failback for the database; removes CDRs; provides change notification; and logs out phones using Cisco Extension Mobility
|
Activate on all servers in the cluster.
|
All services rely on the Cisco Database Layer Monitor.
|
Cisco CTIManager
|
Used for hunt groups and the Cisco CallManager Attendant Console
|
Activate on one server in the cluster that runs the Cisco RIS Data Collector.
|
No considerations exist.
|
Cisco MOH Audio Translator
|
Converts wave files or other audio source files for Music On Hold; i.e., if you want to use personalized messages with Music On Hold
|
To minimize security issues, activate on the server that runs the Cisco TFTP service.
|
If you activate this service on a server that does not run the Cisco TFTP service, you must manually configure write privileges.
This service requires that you activate Cisco TFTP on one server in the cluster.
To minimize CPU usage, do not activate this service on the publisher database server or any servers that are running the Cisco CallManager service.
|
Cisco RIS Data Collector
|
Collects and distributes real-time information, such as the IP addresses of the phones
|
Activate on all servers in the cluster.
|
No considerations exist.
|
Cisco Extension Mobility Logout
|
Logs out Cisco Extension Mobility Logout users
|
N/A
|
No considerations exist.
|
Cisco CDR Insert
|
Reads transferred files, places contents into CDR database, removes old files
|
Activate on the server that contains the CDR database.
|
Cisco recommends that you house the CDR database on the publisher database server.
|
Cisco IP Manager Assistant
|
Enables managers and their assistants to work together more effectively.
|
N/A
|
No considerations exist.
|
Cisco Extended Functions
|
Provides support for Cisco CallManager features, such as Cisco Call Back and Quality Report Tool (QRT)
|
Activate on one or more servers that run the Cisco RIS Data Collector.
|
Make sure that you activate the Cisco CTIManager service on a server in the cluster.
|
Related Topics
•Activating Cisco CallManager Services
•Deactivating Cisco CallManager Services
•Deleting Services
•"Control Center"
•Chapter 5, "Service Activation", Cisco CallManager Serviceability System Guide
•Chapter 6, "Control Center", Cisco CallManager Serviceability System Guide
Deleting Services
When you activate services for a server, database entries get made for each of the activated services. When a server gets permanently removed from a Cisco CallManager cluster, the database entries for the services that are already activated in that particular server still exist and continue to show up in the list of servers in the Cisco CallManager Serviceability and administration web pages. You must use the Delete Services utility to permanently remove the database entries. The following procedure describes how to delete services from a removed server.
Procedure
Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.
The Cisco CallManager Serviceability window displays.
Step 2 Choose Tools > Service Activation.
The Service Activation window displays the list of servers.
Step 3 From the Servers pane, choose the server that has been permanently removed from the Cisco CallManager cluster.
The following message appears: "Status: Connection to the server could not be established. Note: If this server has been permanently removed from the network, use Delete Services utility to remove the database entries." Figure 9-2 shows an example of this link.
Figure 9-2 Delete Services Link
Note Use the Delete Services utility only when the server has been permanently removed from the network and to clean up the database entries.
Step 4 Click the Delete Services link.
The Delete Services window displays as shown in Figure 9-3.
Figure 9-3 Delete Services Window
Step 5 From the Servers list, choose the server that has been removed from the cluster. This choice specifies the server from which you want to delete services.
The Delete Services window displays the services that contain remaining database entries as shown in Figure 9-4.
Figure 9-4 Delete Services Window With Services
Step 6 Check the check box beside each service that you want to delete.
Step 7 Click Delete.
Note You can delete all services at once by clicking Delete All.
The following warning message appears: "Deleting services from this page will remove the database entries for the services. Use this option only if the server has already been permanently removed from the network. Click OK to remove the database entries for these service(s) -or- Cancel to keep the database entries."
Note You cannot use the Delete Services web pages to delete the Cisco CallManager service. You must use the Cisco CallManager web page to delete this service.
Step 8 Click OK to delete the services, or Cancel to cancel the operation.
Related Topics
•Activating Cisco CallManager Services
•Deactivating Cisco CallManager Services
•Service Considerations
•Chapter 5, "Service Activation", Cisco CallManager Serviceability System Guide
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