Table Of Contents
Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -
Index
Symbols
.cnf.xml configuration file 2-6
Numerics
10/100 PC port 3-5
10/100 SW port 3-5
A
abbreviated dialing 5-2
AC adapter
connecting to 3-9
providing power using 2-4
access, to phone settings 3-17, 4-4
access port 3-5
connecting 3-9
purpose 3-5
adding
Cisco Unified IP Phones manually 2-13
Cisco Unified IP Phones using auto-registration 2-11
Cisco Unified IP Phones using auto-registration with TAPS 2-12
Cisco Unified IP Phones using BAT 2-14
users to Cisco Unified CallManager 5-21
adjusting, phone placement 3-13
Admin. VLAN Id option 4-8
Alternate TFTP option 4-9
audience, for this document xiii
authenticated call 1-17
authentication 3-16
authentication icon, in CallManager 1-5 4-15
Authentication URL option 4-9
auto answer 5-3
auto-pickup 5-3
auto-registration
using 2-11
using with TAPS 2-12
auxiliary VLAN 2-4
B
barge 5-4
BAT (Bulk Administration Tool) 2-14
block external to external transfer 5-4
BootP 1-7
BOOTP Server option 4-5
Bootstrap Protocol (BootP) 1-7
button
directories 1-5
headset 1-5
line 1-4
messages 1-5
mute 1-5
navigation 1-6
services 1-5
settings 1-5
speaker 1-5
speed dial 1-4
volume 1-5
C
call
authenticated 1-17
call display restrictions 5-5
caller ID 5-6
call forward 5-5
call forward display, configuring 5-8
CallManager 1-5 option 4-8, 4-14
call park 5-5
Call Park BLF 5-19
call pickup 5-6
Call Statistics screen 6-1
call waiting 5-6
CAPF (Certificate Authority Proxy Function) 3-17
caution, cell phone interference 1-2
CDP 1-7, 2-7
cell phone, interference 1-2
certificate trust list file
See CTL file
Cisco Call Back 5-7
Cisco Discovery Protocol
See CDP
Cisco Unified CallManager
adding phone to database of 2-10
interactions with 2-2
required for Cisco Unified IP Phones 3-2
verifying settings 8-6
Cisco Unified CallManager Administration
adding phones using 2-13
adding telephony features using 5-2
Cisco Unified CallManager Assistant 5-7
Cisco Unified IP Phone
adding manually to Cisco Unified CallManager 2-13
adding to Cisco Unified CallManager 2-10
cleaning 8-19
configuration requirements 1-20
configuring user services 5-20
installation overview 1-20
installation procedure 3-8
installation requirements 1-20
mounting to wall 3-13
power sources 2-4
registering 2-10
registering with Cisco Unified CallManager 2-11, 2-12, 2-14
resetting 8-19
supported networking protocols 1-6
technical specifications C-1
troubleshooting 8-1
using LDAP directories 5-18
web page 7-1
Cisco Unified IP Phone 7914 Expansion Module
configuring Cisco Unified IP Phone for 3-11
statistics 6-4, 6-15
troubleshooting 8-19
Cisco Unified IP Phone 7940G
features 1-4
figure 1-4
Cisco Unified IP Phone 7960G
features 1-3
figure 1-3
Cisco Unified P Phone
modifying phone button templates 5-19
cleaning the Cisco Unified IP Phone 8-19
Clear softkey 6-4, 6-12
client matter codes 5-7
codec
mismatch 8-16
wideband 1-18
conference 5-8
configurable call forward display 5-8
configuration
checklist for 1-21
phones in Cisco Unified CallManager 1-20
configuration file
.cnf.xml 2-6
creating 8-7
overview 2-6
XmlDefault.cnf.xml 2-6
configuration settings, restoring 8-20
configuring
from a Cisco Unified IP Phone 1-28
LDAP directories 5-18
overview 1-20
personal directories 5-18
phone button templates 5-19
softkey templates 5-19
startup network settings 3-16
user features 5-21
connecting
handset 3-8
headset 3-8
to AC adapter 3-9
to a computer 3-9
to the network 3-9
CTL file
deleting 8-21
requesting 2-8
unlocking 6-22
valid certificate for 2-6
D
daisy-chaining 8-14
data VLAN 2-4
Debug Display web page 7-3, 7-16
Default Router 1-5 option 4-7
Default softkey 8-21
device authentication 1-15
Device Information web page 7-2, 7-4
DHCP
description 1-7
troubleshooting 8-10
DHCP Address Released option 4-9
DHCP Enabled option 4-8
DHCP Server option 4-5
directed call park 5-8
directories button 1-5
Directories URL option 4-8
directory numbers, assigning manually 2-13
direct transfer 5-8
DNS server
troubleshooting 8-11
verifying settings 8-6
DNS Server 1-5 option 4-7
documentation
additional xv
for users A-2, A-3
Domain Name option 4-5
Dynamic Host Configuration Protocol
See DHCP
E
editing, configuration values 4-3
encryption
media 1-16
restrictions 1-18
encryption icon, in CallManager 1-5 4-15
Erase Configuration option 4-9
Erase softkey 8-21
error messages, used for troubleshooting 8-4
Ethernet web page 7-3, 7-10
Expansion Module
configuring Cisco Unified IP Phone for 3-11
Expansion Module Stats screen 6-4, 6-15
extension mobility 5-9
F
factory reset 8-21
fast dial service 5-9
feature buttons
help 1-5
features
configuring on phone, overview 1-11
configuring with Cisco Unified CallManager, overview 1-11
informing users about, overview 1-12
figure
Cisco Unified IP Phone 7940G 1-4
Cisco Unified IP Phone 7960G 1-3
Cisco Unified IP Phone 7960G/7940G cable connections 3-10
Cisco Unified IP Phone wall mount 3-15
file authentication 1-15
firmware
verifying version 6-14
Firmware Versions screen 6-14
footstand
adjusting 3-13
adjustment knob 1-4
forced authorization codes 5-9
G
G.729 1-1
G.729a 1-1
G.729ab 1-1
G.729b 1-1
group call pickup 5-10
H
handset 1-4, 3-5, 3-8
Handset Only Mode option 4-11
headset
button 1-5
connecting 3-7
disabling 3-7
using 3-7
headset port 3-8
height, adjusting 3-13
help button, description of 1-5
hold 5-10
hook switch contacts 8-17
Host Name option 4-5
HTTP 1-7
hunt group 5-10
I
icon
authentication 4-15
encryption 4-15
lock 1-18
padlock 1-18
shield 1-17
Idle URL option 4-9
Idle URL Time option 4-9
image authentication 1-15
immediate divert 5-10
Information URL option 4-8
inline switching module, providing power using 2-4
installation
checklist for 1-26
installing
Cisco Unified CallManager configuration 3-2
network requirements 3-2
preparing 2-10
procedure 3-8
requirements, overview 1-20
safety warnings 3-3
interference, cell phone 1-2
Internet Protocol (IP) 1-8
IP address, troubleshooting 8-5
IP Address option 4-5
J
join 5-11
K
keypad 1-6
L
language overlays B-1
LDAP directories, using with Cisco Unified IP Phone 5-18
line button 1-4
Locale Installer B-2
localization
Installing the Cisco Unified CallManager Locale Installer B-2
phone button overlays for B-1
locally significant certificate (LSC) 3-17
lock icon 1-18
locking, options on menus 1-28
log out of hunt group 5-11
loopback condition 8-18
M
MAC Address option 4-5
malicious caller identification (MCID) 5-11
manufacturing installed certificate (MIC) 1-15
media encryption 1-16
meet-me conference 5-11
messages button 1-5
Messages URL option 4-8
message waiting 5-12
metrics, voice quality 6-18, 7-19, 8-23
MIC 1-15
Model Information screen 6-1
multilevel precedence and preemption (MLPP) 5-12
music-on-hold 5-12
mute button 1-5
N
native VLAN 2-4
navigation button 1-6
network configuration, resetting 4-9, 8-20
Network Configuration menu
about 4-1
Admin. VLAN Id option 4-8
Alternate TFTP option 4-9
Authentication URL option 4-9
BOOTP Server option 4-5
CallManager 1-5 option 4-8, 4-14
Default Router 1-5 option 4-7
DHCP Address Released option 4-9
DHCP Enabled option 4-8
DHCP Server option 4-5
Directories URL option 4-8
displaying 4-4
DNS Server 1-5 option 4-7
Domain Name option 4-5
editing options 4-3
Erase Configuration option 4-9
Handset Only Mode option 4-11
Host Name option 4-5
Idle URL option 4-9
Idle URL Time option 4-9
Information URL option 4-8
IP Address option 4-5
locking options 1-28
MAC Address option 4-5
Messages URL option 4-8
Network Locale option 4-11
Network Locale Version option 4-11
Operational VLAN Id option 4-7
PC Port Configuration URL option 4-10
PC Port Disabled option 4-10
Proxy Server URL option 4-9
Services URL option 4-8
Subnet Mask option 4-6
SW Port Configuration option 4-10
TFTP Server 1 option 4-6
TFTP Server 2 option 4-11
unlocking options 1-28
User Locale Option 4-11
User Locale Version option 4-11
Network Configuration web page 7-2, 7-5
network connection, moving 8-15
network connections, access port 3-5
network connectivity, verifying 8-4
networking protocol
BootP 1-7
CDP 1-7
DHCP 1-7
HTTP 1-7
IP 1-8
RTP 1-8
SCCP 1-8
TCP 1-8
TFTP 1-9
TLS 1-8
UDP 1-9
networking protocols, supported 1-6
Network Locale option 4-11
Network Locale Version option 4-11
network outages, identifying 8-9
network port
connecting to 3-9
purpose 3-5
network requirements, for installing 3-2
network settings, startup configuration 3-16
network statistics 6-12, 7-10
Network Statistics screen 6-12
O
on hook call transfer 5-12
Operational VLAN Id option 4-7
options
locking 1-28
unlocking 1-28
other group pickup 5-13
P
padlock icon 1-18
password, expiration 5-21
PC Port Configuration option 4-10
PC Port Disabled option 4-10
personal directories 5-18
phone button templates, modifying 5-19
phones
configuration checklist (table) 1-21
installation checklist (table) 1-26
installing 1-25
phone screen 1-4
physical connection, verifying 8-9
plugging in Cisco Unified IP Phone 3-8
Port 1 (Network) web page 7-3, 7-10
Port 2 (Access) web page 7-3, 7-10
Port 3 (Phone) web page 7-3, 7-11
power cycle 8-8, 8-12
power patch panel, providing power using 2-5
power source
description 2-4
external 2-4
inline power from Cisco Catalyst switches 2-4
power patch panel 2-5
privacy 5-13
Proxy Server URL option 4-9
Q
QRT softkey 5-13, 8-23
Quality Reporting Tool (QRT) 5-13, 8-22
R
Real-Time Transport Protocol
See RTP
redial 5-13
resetting
basic 8-20
Cisco Unified IP Phone 8-19
continuously 8-9
intentionally 8-10
methods 8-20
to factory values 8-21
Restore softkey 8-20
ring activity 5-14
RTP 1-8
S
safety warnings, for installation 3-3
security
CAPF (Certificate Authority Proxy Function) 3-17
configuring on phone 3-16
device authentication 1-15
file authentication 1-15
image authentication 1-15
Locally Significant Certificate (LSC) 3-16
media encryption 1-16
overview 1-12
signaling authentication 1-15
troubleshooting 8-12
Security Configuration menu
locking options 1-28
unlocking options 1-28
Security Configuration screen 6-1
services
configuring for users 5-20
description 5-14
subscribing to 5-20
services button 1-5
Services URL button 5-14
Services URL option 4-8
settings button 1-5
Settings menu access 3-17, 4-4
shared line 5-15
shield icon 1-17
signaling authentication 1-15
Skinny Client Control Protocol (SCCP) 1-8
softkeys 1-6
softkey templates, configuring 5-19
speaker button
description 1-5
disabling 3-6
speed dial 5-19
speed dial button 1-4
speed dialing 5-2, 5-15
SRST 4-15, 7-7
Stack Statistics web page 7-3, 7-16
startup problems 8-2
startup process
accessing TFTP server 2-8
configuring VLAN 2-7
contacting Cisco Unified CallManager 2-9
loading stored phone image 2-7
obtaining IP address 2-8
obtaining power 2-7
overview 2-7
requesting configuration file 2-9
requesting CTL file 2-8
verifying 3-15
statistics
network 6-12, 7-10
stack 7-16
streaming 7-17
Status menu 6-1, 6-3
status messages 6-4, 6-20, 6-21
Status Messages screen 6-4
Status Messages web page 7-3, 7-16, 7-17
Stop softkey 3-18
Stream 0 web page 7-3
Stream 1 web page 7-3, 7-17
Stream 2 web page 7-3
streaming statistics 7-17
Subnet Mask option 4-6
switch
loopback condition 8-18
port 2-4
SW Port Configuration option 4-10
T
TAPS (Tool for Auto-Registered Phones Support) 2-12
TCP 1-8
technical specifications, for Cisco Unified IP Phone C-1
telephony features
abbreviated dialing 5-2
auto answer 5-3
auto-pickup 5-3
barge 5-4
block external to external transfer 5-4
call display restrictions 5-5
caller ID 5-6
call forward 5-5
call park 5-5
call pickup 5-6
call waiting 5-6
Cisco Call Back 5-7
Cisco Unified CallManager Assistant 5-7
client matter codes 5-7
conference 5-8
configurable call forward display 5-8
directed call park 5-8
direct transfer 5-8
extension mobility 5-9
fast dial service 5-9
forced authorization codes 5-9
group call pickup 5-10
hold 5-10
hunt group 5-10
immediate divert 5-10
join 5-11
log out of hunt group 5-11
malicious caller identification (MCID) 5-11
meet-me conference 5-11
multilevel precedence and preemption (MLPP) 5-12
music-on-hold 5-12
on hook call transfer 5-12
other group pickup 5-13
privacy 5-13
redial 5-13
ring activity 5-14
services 5-14
Services URL button 5-14
shared line 5-15
speed dialing 5-15
Time-of-Day Routing 5-15
transfer 5-15
video mode 5-16
video support 5-16
voice messaging system 5-17
TFTP
description 1-9
troubleshooting 8-5
TFTP Server 1 option 4-6
TFTP Server 2 option 4-11
time, displayed on phone 3-2
Time-of-Day Routing 5-15
TLS 1-8
transfer 5-15
Transmission Control Protocol
See TCP
Transport Layer Security
See TLS
Trivial File Transfer Protocol
See TFTP
troubleshooting
Cisco Unified CallManager settings 8-6
Cisco Unified IP Phone 8-1
Cisco Unified IP Phone 7914 Expansion Module 8-19
daisy-chaining phones 8-14
DHCP 8-10
DNS 8-11
DNS settings 8-6
DTMF delay 8-15
gaps in voice calls 8-16
hook switch contacts 8-17
IP addressing and routing 8-5
loopback condition 8-18
network connectivity 8-4
network outages 8-9
phones resetting 8-10, 8-14, 8-15
physical connection 8-9
security 8-12
services on Cisco Unified CallManager 8-6
sound sample mismatch 8-16
TFTP settings 8-5
VLAN configuration 8-10
voice quality 8-14
Trust List screen 6-23
U
UDP 1-9
uncompressed wideband 1-1
unlocking, options on menus 1-28
Unlock softkey 6-22
User Datagram Protocol
See UDP
User Locale option 4-11
User Locale Version option 4-11
User Options web page
specifying options that appear 5-22
users
accessing voice messaging system A-4
adding to Cisco Unified CallManager 5-21
configuring personal directories A-4
documentation for A-2
how they access online help A-2
how they get support A-2
required information A-1
subscribing to services A-3
user settings, resetting 8-21
V
verifying
firmware version 6-14
startup process 3-15
video mode 5-16
video support 5-16
VLAN
auxiliary, for voice traffic 2-4
configuring for voice networks 2-3
native, for data traffic 2-4
verifying 8-10
voice messaging system 5-17
voice messaging system, accessing A-4
voice quality metrics 6-18, 7-19, 8-23
voice VLAN 2-4
volume button 1-5
W
wall mounting, Cisco Unified IP Phone 3-13
web page
about 7-1
accessing 7-2
Debug Display 7-3, 7-16
Device Information 7-2, 7-4
disabling access to 7-3
Ethernet 7-3, 7-10
Network Configuration 7-5
Network Configuration web page 7-2
Port 1 (Network) 7-3, 7-10
Port 2 (Access) 7-3, 7-10
Port 3 (Phone) 7-3, 7-11
preventing access to 7-3
Stack Statistics 7-3, 7-16
Status Messages 7-3, 7-16, 7-17
Stream 0 7-3
Stream 1 7-3, 7-17
Stream 2 7-3
wideband codec 1-18
X
XmlDefault.cnf.xml configuration file 2-6