Table Of Contents

A - B - C - D - E - F - G - H - L - M - N - O - P - Q - R - S - T - U - V -

index

A

account lockout settings 15-3

account policy

account lockout settings 15-3

overview 15-1

phone password settings 15-1

accounts

Cisco Unity Admin, installing 3-2

Cisco Unity Messaging System 3-3

Example Administrator 3-2

Example Subscriber 3-3

lockouts 15-3

subscriber 3-1

subscriber, creating 12-1

account settings

subscriber 13-6

subscriber template 10-6

ActiveAssistant

licenses 11-12

settings subscribers can change 3-4

specifying a browser language 8-4

URL 5-2

Add icon 1-8

adding

alternate extensions 13-35

call handlers 16-3

call routing rules 19-4

classes of service 11-2

distribution lists 14-2

event notifications 6-4

holidays 23-13

interview handlers 18-2

languages 8-1

public distribution lists 14-2

records 1-10

restriction tables 20-4

schedules 23-10

subscribers, with Cisco Unity Administrator 12-23

subscribers, with Import utility 12-8

subscribers to a class of service 11-5

subscribers to a public distribution list 14-5

subscriber templates 10-2

addressing

messages, spelling vs. number modes 3-7

setting options for primary location 22-8

Administrative Access Activity report 21-13

administrative rights, granting 1-13

administrator accounts 3-2

alias generation 12-12

All Subscribers public distribution list 14-1

alternate extensions 13-34

AMIS

delivery options settings 22-18

schedule settings 22-19

AMIS In Traffic report 21-21

AMIS Out Traffic report 21-20

automated attendant 5-6

B

Backup Exec, using to back up system 6-15

billing ID 10-6

Bridge options settings 22-20

browser language 8-4

Bulk Edit utility

modifying multiple call handlers 16-3

modifying multiple subscribers 12-8, 13-1

Bulk Logout utility 6-10

C

caller input settings

call handler 16-13

directory handler 17-5

subscriber 13-19

subscriber template 10-19

call handlers

automated attendant 16-1

caller input settings 16-13

class of service access settings 11-6

deleting owner 3-7

Good-Bye 16-3

greetings settings 16-10

messages settings 16-16

names, recording 1-19

Opening Greeting 16-2

Operator 16-2

orphans, avoiding 3-7

predefined 16-2

profile settings 16-4

settings overview 16-1

traffic report 21-19

transfer settings 16-6

Call Handler Traffic report 21-19

call management

creating a map 4-3

planning 4-2

tools overview 4-1

call routing rules

adding 19-4

settings 19-5

call routing tables

class of service access settings 11-6

Direct Calls 19-1

Forwarded Calls 19-2

call routing tables, continued

overview 19-1

call transfer settings

class of service 11-11

restriction table 20-1

rules 16-7

subscriber 13-12

subscriber template 10-12

Cisco Unity

about 1-1

account 3-1

account policy 15-1

administrator accounts 3-2

backing up system files 6-15

customizing the system 2-1

features 1-1

maintenance 6-1

setup steps 2-1

shutting down 1-16

starting 1-18

Status Monitor 6-2

Cisco Unity Admin account 3-2

Cisco Unity Administrator

accessing on other servers 1-12

access to 11-6

adding records 1-10

finding records 1-9

icons 1-7

logging off 1-11

navigation bar 1-4

password settings 1-10

saving data 1-8

specifying a browser language 8-4

subscriber settings to change 3-3

Cisco Unity Bridge 22-20

Cisco Unity Messaging System account 3-3

class of service

accessing the Cisco Unity Administrator 1-10

call transfer settings 11-11

deleting 11-3

effect on subscribers 3-4, 11-1

enhanced phone security 7-1

FaxMail 9-1

greeting settings 11-12

licensed feature settings 11-12

licenses 11-1

live record settings 11-11

messages settings 11-11

overview 11-1

predefined 11-1

profile settings 11-3

reassigning subscribers 11-5

restriction table settings 11-14, 20-1

subscriber settings 11-4

system access settings 11-6

cleanup interval, logger data files 21-1, 21-3

codecs, list of supported 23-5

comma delimited files, report format 21-3

configuration settings 23-2

contacts, system settings 23-7

conversation, optional 10-8

conversation settings

subscriber 13-10

subscriber template 10-8

CSV files

column headers used by Import utility 12-13

correcting import errors 12-22

preparing for Import utility 12-11

report format 21-3

use with Import utility 12-6

customizing, Cisco Unity system 2-1

D

data types in Cisco Unity Administrator 1-5

defaults

call handlers 16-2

class of service 11-1

configuration settings 23-2

Direct Calls call routing table rules 19-1

Forwarded Calls call routing table rules 19-2

passwords 12-4

phone and text-to-speech languages 8-2

public distribution lists 14-1

restriction tables 20-1

schedule 23-10

subscriber accounts 3-2

subscriber template 10-1

Delete icon 1-8

deleting

class of service 11-3

distribution list owner 3-7

subscriber accounts 3-7

delivery options settings, AMIS 22-18

diagnostic traces

access to 11-6

system settings 23-25

dialing domains, directory handler searches 17-3

Dialogic codecs 23-5

Direct Calls call routing table settings 19-5

directory assistance 17-1

directory handler

caller input settings 17-5

expanding searches with Digital Networking 17-3

match list options settings 17-4

overview 17-1

profile settings 17-1

search options settings 17-3

disaster recovery 6-18

distribution lists

All Subscribers 14-1

creating 14-2

creating private lists 13-9

default lists 14-1

deleting owner 3-7

distribution lists, continued

importing from Exchange 14-2

member settings 14-4

profile settings 14-4

report 21-8

subscriber template settings 10-25

System Event Messages 14-2

Unaddressed Messages 14-1

Distribution Lists report 21-8

dual-switch, system settings 23-22

E

EAdministrator account 3-2

enhanced phone security

class of service 7-1

overview 7-1

Event Log report 21-14

Event Notification utility

notification types 6-4

overview 6-3

recording a voice notification 6-6

setting up 6-4

SMTP notifications 6-6

Example Administrator

account 3-2

message handling 5-8

Example Interview

about 5-8

responsibility for screening 5-8

Example Subscriber account 3-3

Exchange

alias generation 12-12

importing distribution lists 14-2

importing users 12-24

mailboxes, correcting import errors 12-21

mailboxes, deleting accounts 3-7

mailboxes, moving 6-10

Optimizer 12-29

exiting the Cisco Unity Administrator 1-11

Extension Address utility 22-3

extensions, primary vs. alternate 13-34

F

Failed Login report 21-8

failover

overview 6-15

voice messaging functions during 6-15

fax

class of service settings 9-1

delivery and restriction tables 20-1

integration steps 9-4

overview 9-1

sending and receiving via e-mail 9-4

server integration architecture 9-2

features, Cisco Unity 1-1

Find icon 1-8

Forwarded Calls call routing table settings 19-5

G

G.711 codec 23-5

G.729a codec 23-5

gateways

fax 9-2

SMTP 6-6

glossary 24-1

Good-bye call handler 16-3

GrantUnityAccess utility

about 1-13

arguments 1-14

greetings

call handler settings 16-10

class of service settings 11-12

recording 1-19

subscriber settings 13-16

subscriber template settings 10-16

GUI languages

changing 8-4

overview 8-1

system settings 23-9

H

holiday settings 23-13

I-K

icons, in Cisco Unity Administrator 1-7

identified subscriber messaging, setting up 23-2

Import utility

creating accounts with CSV files 12-6

creating accounts with Exchange mailbox data 12-6

errors, correcting 12-21

overview 12-5

install account 3-2

interview handlers

creating 18-1

Example Interview 18-1

profile settings 18-3

questions settings 18-4

IP switch settings 23-22

ISM (Identified Subscriber Messaging) 23-2

L

languages

changing GUI language 8-4

changing phone language 8-2

installing text-to-speech 8-1

options for ViewMail 5-5

overview 8-1

subscriber conversation settings 13-10

subscriber template settings 10-8

licensed feature settings 11-12

licenses

ActiveAssistant 11-12

assigning feature access to subscribers 11-12

counts, for class of service 11-12

counts, for used and unused 6-2, 23-14

FaxMail 9-1

language 8-1

Licensing page, using to view status 23-14

Status Monitor, using to view status 6-2

ViewMail for Outlook 11-12

Visual Messaging Interface (VMI) 11-12

licensing status 23-14

live record

class of service settings 11-11

maximum length setting 11-11

locations

addressing option settings 22-8

profile settings for delivery locations 22-12

profile settings for primary location 22-3

lockout, account settings 15-3

logger data files 21-1, 21-3

M

mailboxes, moving in Exchange 6-10

match list options settings 17-4

Media Master control bar 1-19

member settings, public distribution lists 14-4

message notifications

cascading 13-27

chaining 13-27

subscriber settings 13-26

subscriber template settings 10-25

text messages 13-28

messages

addressing in spelling vs. number modes 3-7

call handler settings 16-16

class of service settings 11-11

delivery and restriction tables 20-1

identified subscriber messaging, setting up 23-2

subscriber settings 13-22

subscriber template settings 10-21

undeliverable 5-7

without a specific recipient 5-7

microphones, using for recording 5-4

monitoring tools, Status Monitor 6-2

Mu-Law codec 23-5

N

names, recording 1-19

navigation in Cisco Unity Administrator 1-6

network settings

AMIS delivery options 22-18

AMIS schedule 22-19

Bridge options 22-20, 22-21

delivery locations profile 22-12

network settings, continued

overview 22-1

primary location addressing option 22-8

primary location profile 22-3

notifications

Event Notification utility 6-3

importing pager information 12-7

messages 13-26

O

online Help

accessing 1-6

Field Help icon 1-8

Online Documentation icon 1-8

specifying a browser language 8-4

Opening Greeting

call handler overview 16-2

routing to interview handlers 18-1

Operator call handler

overview 16-2

responsibility for screening 5-8

operators, training 5-6

Optimizer, Exchange 12-29

Optional Conversation 1 10-10

orientation

operators 5-6

subscribers 5-1

Outcall Billing report 21-12

Outlook

installing 5-3

installing multiple languages 5-5

P

passwords

authenticating 1-10

Cisco Unity 15-1

Cisco Unity Administrator 1-10

defaults 12-4

Example Administrator 3-2

Example Subscriber 3-3

phone 12-4

subscriber settings 13-7

subscriber template settings 10-7

Windows 15-1

pcAnywhere

remote administration 6-9

setting up remote access 6-7

phone languages

changing 8-2

overview 8-1

system settings 23-7

phone password settings 15-1

Port Usage report 21-15

primary server, failover 6-15

private lists, creating 13-9

procedures

accessing subscriber accounts created on another Cisco Unity server 1-12

alternate extensions, adding 13-35

alternate extensions, modifying or deleting 13-35

call handler, creating 16-3

call handler, modifying 16-4

call routing rule, creating 19-4

call routing rule, modifying 19-5

cascading message notification, setting up 13-28

chaining message notification, setting up 13-27

Cisco Unity Administrator, accessing 1-11

Cisco Unity Administrator, accessing remotely 1-11

Cisco Unity Administrator, exiting 1-11

Cisco Unity server, backing up 6-17

Cisco Unity server, preparing for backup 6-16

Cisco Unity subscribers, creating with the Import utility 12-8

class of service, creating 11-2

class of service, modifying 11-2

CSV file, preparing to import Internet subscribers 12-13

CSV file, preparing to import regular subscribers 12-12

CSV file errors, correcting 12-22

enhanced phone security, disabling 7-4

enhanced phone security, setting up 7-2

event notification, adding 6-4

Exchange mailbox errors, correcting 12-21

Exchange mailboxes, forcing Cisco Unity to log out of 6-11

Exchange Optimizer, running on the Cisco Unity server 12-29

Exchange Optimizer, running with Exchange 5.5 6-14

Exchange user, importing 12-24

Field Help, displaying 1-7

holidays, identifying days as 23-13

holidays, modifying 23-13

interview handler, creating 18-2

interview handler, modifying 18-2

message waiting indicators, deleting or modifying 13-23

message waiting indicators, enabling 13-22

messaging, allowing among Cisco Unity servers in the entire Exchange 5.5 organization 22-11

Online Documentation, displaying 1-7

pcAnywhere, ending a remote session 6-9

pcAnywhere, setting up on a remote computer 6-8

pcAnywhere, starting a remote session 6-9

phone language settings, changing for Cisco Unity components 8-3

phone language settings, changing in subscriber accounts 8-3

public distribution list, creating 14-2

public distribution list, modifying 14-3

records, adding 1-10

procedures, continued

records, finding 1-9

report, printing 21-5

report, viewing 21-5

report status, viewing 21-5

restriction table, creating 20-5

restriction table, modifying 20-5

running GrantUnityAccess 1-14

schedule, creating 23-11

schedule, modifying an existing 23-12

schedule, specifying default 23-12

servers, synchronizing 6-13

SMTP message notification, setting up 6-6

starting the Cisco Unity Administrator on another server 1-12

subscriber, adding 12-24

subscriber mailboxes, using Exchange 5.5 to move 6-13

subscriber records, finding 1-9

subscribers, adding to a class of service 11-5

subscribers, adding to or removing from a public distribution list 14-5

subscribers, reassigning to a class of service 11-5

subscriber template, creating 10-2

subscriber template, modifying 10-2

voice mail notification, setting up 6-6

profile settings

call handler 16-4

class of service 11-3

delivery locations 22-12

directory handler 17-1

interview handler 18-3

primary location 22-3

public distribution list 14-4

subscriber template 10-3

public distribution lists

All Subscribers 14-1

class of service access settings 11-6

creating 14-2

default lists 14-1

deleting owner 3-7

Distribution Lists report 21-8

importing from Exchange 14-2

member settings 14-4

profile settings 14-4

subscriber template settings 10-25

System Event Messages 14-2

Unaddressed Messages 14-1

Q

question settings, interview handler 18-4

R

recording

microphones for subscribers 5-4

system settings 23-5

records

adding 1-10

finding 1-9

saving 1-8

remote access 6-7

reports

about data 21-3

access to 11-6, 21-4

Administrative Access Activity report 21-13

AMIS In Traffic report 21-21

AMIS Out Traffic report 21-20

Call Handler Traffic report 21-19

Distribution Lists report 21-8

Event Log report 21-14

Failed Login report 21-8

format 21-3

generating 21-3

log-based 21-1, 21-3

Outcall Billing report 21-12

Port Usage report 21-15

snapshot 21-3

Storage Usage report 21-10

Subscriber Message Activity report 21-6

Subscribers report 21-5

System Configuration report 21-16

Transfer Call Billing report 21-11

Unresolved References report 21-18

restarting, Cisco Unity server 1-16

restoring system files 6-18

restriction tables

class of service access settings 11-6

class of service settings 11-14

creating 20-4

examples and discussion 20-2

predefined 20-1

settings 20-6

routing rules, adding 19-4

RSA SecurID 7-1

Run icon 1-8

S

Save icon 1-8

saving data 1-8

schedules

AMIS settings 22-19

class of service access settings 11-6

default 23-10

effect on call routing rules 19-2

system settings 23-10

secondary server, failover 6-15

secure logon 7-1

security

account policy 15-1

account settings for subscriber template 10-6

password authentication 1-10

subscriber passwords 10-7

server, failover 6-15

setup steps 2-1

shutting down Cisco Unity 1-16

SMTP gateway 6-6

software versions, system settings 23-4

speakers, using for playback 5-4

starting Cisco Unity 1-18

Status Monitor

access to 11-6

overview 6-2

URL 6-2

Storage Usage report 21-10

Subscriber Message Activity report 21-6

subscribers

about 3-1

account settings 13-6

adding 12-23

adding multiple subscribers 12-29

alternate extension settings 13-34

caller input settings 13-19

call transfer settings 13-12

class of service 11-1

class of service access settings 11-6

class of service settings 11-4

conversation settings 13-10

creating accounts 12-1

default accounts 3-2

deleting accounts 3-7

greetings settings 13-16

hiding 12-30

identified subscriber messaging, setting up 23-2

importing Exchange users 12-24

mailboxes, moving 6-10

maximum greeting length 11-12

message notification settings 13-26

message settings 13-22

password settings 13-7

private list settings 13-9

profile settings 13-2

recording names and greetings 1-19

secure logons 7-1

settings overview 13-1

settings subscribers can change 3-4

templates 10-1

training 5-1

unlocking accounts 13-6

Subscribers report 21-5

subscriber templates

account settings 10-6

caller input settings 10-19

call transfer settings 10-12

conversation settings 10-8

creating 10-1

defaults 10-1

distribution list settings 10-25

greetings settings 10-16

message notification settings 10-25

message settings 10-21

password settings 10-7

subscriber templates, continued

profile settings 10-3

settings overview 10-1

switch settings 23-18

SysCheck utility 21-18

system access settings 11-6

System Configuration report 21-16

System Event Messages public distribution list 14-2

system security 7-1

system settings

configuration settings 23-2

contacts 23-7

diagnostic traces 23-25

GUI language settings 23-9

holiday settings 23-13

IP switch settings 23-22

licensing status 23-14

overview 23-1

phone language settings 23-7

recording settings 23-5

schedule settings 23-10

software versions 23-4

switch settings 23-18

voice port settings 23-14

system setup steps 2-1

T

task lists, customizing the Cisco Unity system 2-1

templates, subscriber

account settings 10-6

caller input settings 10-19

call transfer settings 10-12

conversation settings 10-8

creating 10-1

defaults 10-1

distribution list settings 10-25

greetings settings 10-16

message notification settings 10-25

message settings 10-21

password settings 10-7

profile settings 10-3

settings overview 10-1

text-to-speech

e-mail licenses 11-12

languages 8-1, 10-8

setting default 23-7

Tools Depot

Bulk Edit 12-8, 13-1, 16-3

Bulk Logout 6-10

training

operators 5-6

subscribers 5-1

Transfer Call Billing report 21-11

transfer settings, call handler 16-6

U

Unaddressed Messages public distribution list

overview 14-1

responsibility for screening 5-7

undeliverable messages 5-7

unidentified callers, defined 19-1

Unresolved References report 21-18

URL

ActiveAssistant 5-2

Status Monitor 6-2

Visual Messaging Interface (VMI) 5-2

utilities

Bulk Edit 12-8, 13-1, 16-3

Bulk Logout 6-10

Event Notification 6-3

Extension Address 22-3

GrantUnityAccess 1-13

Import 12-5

SysCheck 21-18

V

VERITAS Backup Exec, using to back up system 6-15

ViewMail for Outlook

installing 5-3

installing multiple languages 5-5

licenses 11-12

Virtual Private Network (VPN)

remote access 6-7

setting up remote administration 6-10

Visual Messaging Interface (VMI)

about 1-2

browser settings 5-2

licenses 11-12

message notification 13-28

specifying a browser language 8-4

URL 5-2

voice messaging functions and failover 6-15

voice port settings 23-14

W-Z

Windows

account policy 15-1

Event Viewer 21-14

password authentication 1-10

Windows Terminal Services 6-7