Table Of Contents
Preface
Purpose
Audience
Organization
Conventions
Cisco Unity Documentation
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Contacting TAC by Using the Cisco TAC Website
Contacting TAC by Telephone
Preface
This preface describes the purpose, audience, organization, and conventions of the Avaya Definity Gx/PBXLink Integration Guide. It also provides information on how to obtain related documentation.
Purpose
The Avaya Definity Gx/PBXLink Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes:
•An overview of the process.
•The requirements for setting up the integration.
•A description of how the integration works.
•The features supported by the integration.
•Descriptions of procedural tasks.
Audience
The Avaya Definity Gx/PBXLink Integration Guide is written for technicians who configure the phone system and Cisco Unity to work with each other. This guide requires knowledge of and access to both the phone system and the voice messaging system.
Organization
Chapter 1 of the Avaya Definity Gx/PBXLink Integration Guide describes the steps needed to integrate the phone system and the voice messaging system.
Chapter 2 describes the steps needed for a "dual phone system integration"—an integration of the voice messaging system with both Cisco CallManager and a traditional, circuit-switched phone system at the same time.
Conventions
The Avaya Definity Gx/PBXLink Integration Guide uses the following conventions.
Table 1 Avaya Definity Gx/PBXLink Integration Guide conventions
Convention
|
Description
|
boldfaced text
|
Boldfaced text is used for:
•Key and button names. (Example: Click OK.)
•Information that you enter. (Example: Enter Administrator in the User Name box.)
|
< > (angle brackets)
|
Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)
|
- (hyphen)
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Hyphens separate keys that must be pressed simultaneously (for example, Ctrl-Alt-Delete).
|
> (right angle bracket)
|
A right angle bracket is used to separate selections that you make:
•On menus. (Example: On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.)
•In the navigation bar of the Cisco Unity Administrator. (Example: Go to System > Configuration > Settings.)
|
The Avaya Definity Gx/PBXLink Integration Guide also uses the following convention:
Caution Means
reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.
Cisco Unity Documentation
Table 2 Cisco Unity Documentation Set
Document
|
Location
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Cisco Unity Customization Worksheets
|
Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/ voice/c_unity/index.htm.
|
Cisco Unity Release Notes
|
Available in print and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/ voice/c_unity/index.htm.
|
AV-Cisco TSP Release Notes
|
Available on Cisco.com at http://www.cisco.com/ univercd/cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity Installation Guide
|
Available in print, and in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity System Administration Guide
|
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm.
Also available in the Cisco Unity Administrator Help.
|
Cisco Unity Troubleshooting Guide
|
Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm.
Also available in the Cisco Unity Administrator Help.
|
Cisco Unity User Guide
|
Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity at a Glance for Standard Conversation card
|
Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm.
|
Cisco Unity at a Glance for Optional Conversation card
|
Available in print and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/ cc/td/doc/product/voice/c_unity/index.htm.
|
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•http://www.cisco.com
•http://www-china.cisco.com
•http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.