Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

account lockouts

security policy for accessing Cisco Unity by phone17-2

security policy for GUI access26-10

account policy

account lockout settings for GUI access26-10

account lockout settings for phone access17-2

overview for phone access17-1

password settings for GUI access26-10

phone password settings17-1

accounts

Cisco Unity Admin, installing4-1

Cisco Unity Messaging System4-2

deleting14-1

Example Administrator4-1

Example Subscriber4-2

subscriber, creating13-1

account settings

subscriber15-5

subscriber template11-5

ActiveAssistant (AA). See Cisco Unity Assistant

Add icon2-16

adding

alternate extensions15-25

call handlers19-3

call routing rules20-2, 22-3

classes of service12-3

distribution lists16-3

event notifications7-5

holidays26-10

interview handlers21-2

languages9-1

public distribution lists16-3

records2-17

restriction tables23-3

schedules26-8

subscribers, with Bulk Import wizard13-16

subscribers, with Cisco Unity Administrator13-18

subscribers to a class of service12-3

subscribers to a public distribution list16-4

subscriber templates11-2

addressing

messages, spelling vs. number modes6-3

setting options for primary location25-5

administration account

limiting use of2-10

Using to log on to the Cisco Unity Administrator2-10

Administrative Access Activity report24-8

administrative rights, granting2-12

administrator accounts4-1

Advanced Settings tool

activating Optional Conversation111-9

enabling warning tone for end of recording26-18

reactivating standard conversation11-10

alias generation13-9

All Subscribers public distribution list16-1

alternate extensions15-25

AMIS

delivery options settings25-15

schedule settings25-16

AMIS In Traffic report24-13

AMIS Out Traffic report24-12

Anonymous authentication

advantages and disadvantages of2-5

How it works with the Cisco Unity Administrator2-7

authentication

how it works with Cisco Personal Communications Assistant5-7

Integrated Windows authentication2-5

method for Cisco Unity Administrator2-5

overview for Cisco Personal Communications Assistant5-7

overview for Cisco Unity administrator2-5

automated attendant6-4

B

billing ID11-5

Bridge options settings25-16

browser language9-3

Bulk Edit utility

modifying multiple call handlers19-2

modifying multiple subscribers13-23, 15-1

Bulk Import wizard

creating subscribers13-5

errors, correcting13-17

overview13-5

Bulk Logout utility7-19

C

caller input settings

call handler19-12

directory handler20-7

subscriber15-15

subscriber template11-14

call handler greetings, changing by phone19-8, 19-10, 19-11

call handlers

automated attendant19-1

caller input settings19-12

class of service access settings12-5

deleting owner14-1

Good-bye19-2

greetings settings19-8

messages settings19-13

names, recording2-18

Opening Greeting19-2

Operator19-2

orphans, avoiding14-1

predefined19-1

profile settings19-3

settings overview19-1

traffic report24-11

transfer settings19-4

Call Handler Traffic report24-11

call management

creating a map18-2

planning18-2

tools overview18-1

CallManager integration settings26-14

call routing

call management map18-2

using one key dialing18-2

call routing rules

adding20-2, 22-3

settings22-4

call routing tables

class of service access settings12-5

Direct Calls22-1

Forwarded Calls22-1

overview22-1

call transfer settings

class of service12-8

restriction table23-1

rules19-5

subscriber15-11

subscriber template11-10

circuit-switched integration settings26-17

Cisco Personal Communications Assistant

about

browser settings5-8

specifying a browser language9-3

URL6-2

Cisco Unity

about1-1

account lockout policy for GUI access26-10

account lockout policy for phone access17-2

account policy for phone access17-1

administrator accounts4-1

features1-1

password policy for GUI access26-10

password policy for phone access17-1

shutting down2-21

starting2-22

Status Monitor7-3

Cisco Unity Admin account4-1

Cisco Unity Administrator

accessing on networked servers2-3

access to12-5

account(s) for accessing2-10

accounts used to access2-10

adding records2-17

best practices for accounts used to access2-11

creating subscribers13-18

finding records2-17

icons2-16

limit to simultaneous access2-2

logging off2-3

logging on2-2

logging on and exiting2-1

saving data2-16

security concerns2-2, 2-10

specifying a browser language9-3

Cisco Unity Assistant

about

browser settings5-8

settings subscribers can change6-2

specifying a browser language9-3

URL6-2

Cisco Unity Bridge25-16

Cisco Unity Greetings Administrator19-8, 19-10, 19-11

Cisco Unity Inbox

about1-2

browser settings5-8

licenses12-10

message notification15-21

specifying a browser language9-3

URL6-2

Cisco Unity Messaging System account4-2

class of service

call transfer settings12-8

deleting12-2

effect on subscribers12-1

enhanced phone security8-1

FaxMail10-1

feature settings12-10

greeting settings12-9

handling deleted messages12-9

licenses12-2

live reply12-9

maximum message length12-9

messages settings12-9

overview12-1

predefined12-1

profile settings12-4

reassigning subscribers12-3

restriction table settings12-11, 23-1

subscriber settings12-4

system access settings12-5

cleanup interval, logger data files24-1, 24-2

codecs, list of supported26-4

comma delimited files, report format24-2

configuration settings26-2

contacts, system settings26-5

conversation, optional11-6

conversation, standard11-6

conversation settings

subscriber15-8

subscriber template11-6

CSV files

column headers used by Import utility13-9

correcting import errors13-17

preparing for Import utility13-7

report format24-2

D

data types in Cisco Unity Administrator2-14

defaults

call handlers19-1

class of service12-1

configuration settings26-2

Direct Calls call routing table rules22-1

Forwarded Calls call routing table rules22-1

phone and text-to-speech languages9-2

public distribution lists16-1

restriction tables23-1

schedule26-8

subscriber accounts4-1

subscriber template11-1

deleted messages, class of service settings12-9

Delete icon2-16

deleting

class of service12-2

distribution list owner14-1

subscriber accounts14-1

delivery options settings, AMIS25-15

diagnostic traces, access to12-5

dialing domains, directory handler searches20-5

Dialogic codecs26-4

Direct Calls call routing table settings22-4

directory assistance20-1

directory handler

caller input settings20-7

expanding searches with Digital Networking20-5

match list options settings20-7

overview20-1

profile settings20-4

search options settings20-5

distribution lists

All Subscribers16-1

creating16-3

creating private lists15-7

default lists16-1

deleting owner14-1

importing from Exchange16-2

member settings16-4

profile settings16-3

report24-5

subscriber template settings11-18

System Event Messages16-2

Unaddressed Messages16-2

Distribution Lists report24-5

E

EAdministrator account4-1

enabling warning tone for end of recording26-18

end-user documentation6-1

enhanced phone security

class of service8-1

overview8-1

Event Log report24-9

Event Notification utility

notification types7-5

overview7-5

recording a voice notification7-6

setting up7-5

SMTP notifications7-7

Example Administrator

account4-1

message handling4-5, 7-13

Example Interview

about4-5, 7-13

responsibility for screening4-5, 7-13

Example Subscriber account4-2

Exchange

alias generation13-9

importing distribution lists16-2

importing users13-19

mailboxes, correcting import errors13-17

mailboxes, deleting accounts14-1

mailboxes, moving subscriber mailboxes7-19

mailboxes, moving Unity Messaging System, UAmis, and UOmni mailboxes7-22

Optimizer13-23

exiting the Cisco Unity Administrator2-3

extensions, primary vs. alternate15-25

F

Failed Login report24-5

failover

overview7-23

voice messaging functions during7-23

fax

class of service settings10-1

delivery and restriction tables23-1

integration steps10-3

overview10-1

sending and receiving via e-mail10-3

server integration architecture10-1

features, Cisco Unity1-1

feature settings12-10

Find icon2-16

Forwarded Calls call routing table settings22-4

full mailbox check feature, enabling4-2

G

G.711 codec26-4

G.729a codec26-4

gateways

fax10-1

SMTP7-7

glossary27-1

Good-bye call handler19-2

GrantUnityAccess utility2-12

greetings

call handler settings19-8

class of service settings12-9

recording2-18

subscriber settings15-13

subscriber template settings11-12

GUI access, account lockout policy26-10

GUI languages

changing9-3

overview9-1

system settings26-7

H

holiday settings26-10

I

icons, in Cisco Unity Administrator2-16

identified subscriber messaging, setting up26-2

IIS, Configuring for Anonymous Authentication2-8

install account4-1

Integrated Windows authentication

advantages and disadvantages of2-5

How it works with the Cisco Unity Administrator2-6

interview handlers

creating21-1

Example Interview21-1

profile settings21-2

questions settings21-4

IP integration settings26-14, 26-15

ISM (Identified Subscriber Messaging)26-2

L

languages

changing GUI language9-3

changing phone language9-2

installing text-to-speech9-1

overview9-1

subscriber conversation settings15-8

subscriber template settings11-6

legacy phony system integration settings26-17

licenses

assigning feature access to subscribers12-10

Cisco Unity Inbox12-10

counts, for class of service12-10

counts, for used and unused7-3

language9-1

Status Monitor, using to view status7-3

text-to-speech12-10

ViewMail for Microsoft Outlook12-10

Visual Messaging Interface (VMI)12-10

live reply12-9

locations

addressing option settings25-5

profile settings for delivery locations25-9

profile settings for primary location25-2

logger data files24-1, 24-2

M

mailboxes, moving in Exchange7-19, 7-22

mailbox storage limits4-2, 7-7

match list options settings20-7

maximum message length, class of service settings12-9

Media Master control bar2-18

member settings, public distribution lists16-4

message notifications

cascading15-20

chaining15-20

subscriber settings15-19

subscriber template settings11-19

text messages15-21

messages

addressing in spelling vs. number modes6-3

call handler settings19-13

class of service settings12-9

delivery and restriction tables23-1

identified subscriber messaging, setting up26-2

subscriber settings15-16

subscriber template settings11-16

undeliverable4-4, 7-12

without a specific recipient4-4, 7-11

microphones, using for recording5-9

monitoring tools, Status Monitor7-3

Mu-Law codec26-4

N

names, recording2-18

navigation in Cisco Unity Administrator2-15

NDRs4-2, 7-22, 16-2

network settings

AMIS delivery options25-15

AMIS schedule25-16

Bridge options25-16, 25-17

delivery locations profile25-10

overview25-1

primary location addressing option25-5

primary location profile25-2

nondelivery receipts4-2, 7-22, 16-2

notifications

Event Notification utility7-5

importing pager information13-8

messages15-19

NTLM authentication2-5

O

one key dialing18-2

online Help

accessing2-15

Field Help icon2-16

Online Documentation icon2-16

Opening Greeting

call handler overview19-2

routing to interview handlers21-1

Operator call handler

overview19-2

responsibility for screening4-5, 7-12

operators, training6-4

Optimizer, Exchange13-23

Optional Conversation 111-9

orientation

operators6-4

subscribers6-1

Outcall Billing report24-7

Outlook, installing5-3

P

passwords

Example Administrator4-1

Example Subscriber4-2

security policy for accessing Cisco Unity by phone17-1

security policy for GUI access26-10

subscriber settings15-6

subscriber template settings11-5

PBX integration settings26-17

PCA. See Cisco Personal Communications Assistant

pcAnywhere

remote administration7-18

setting up remote access7-15

phone access, account lockout policy17-2

phone languages

changing9-2

overview9-1

system settings26-6

phone menu card6-1

phone password settings17-1

playback, speakers for subscribers5-9

Port Usage report24-9

primary server, failover7-23

private lists, creating15-7

profile settings

call handler19-3

class of service12-4

delivery locations25-9

directory handler20-4

interview handler21-2

primary location25-2

public distribution list16-3

subscriber template11-3

public distribution lists

All Subscribers16-1

class of service access settings12-5

creating16-3

default lists16-1

deleting owner14-1

Distribution Lists report24-5

importing from Exchange16-2

member settings16-4

profile settings16-3

subscriber template settings11-18

System Event Messages16-2

Unaddressed Messages16-2

Q

question settings, interview handler21-4

quick reference card6-1

R

recording

enabling warning tone for end of recording26-18

microphones for subscribers5-9

system settings26-4

records

adding2-17

finding2-17

saving2-16

remote access7-15

reports

about data24-2

access to12-5, 24-3

Administrative Access Activity report24-8

AMIS In Traffic report24-13

AMIS Out Traffic report24-12

Call Handler Traffic report24-11

Distribution Lists report24-5

Event Log report24-9

Failed Login report24-5

format24-2

generating24-2

log-based24-1, 24-2

Outcall Billing report24-7

Port Usage report24-9

snapshot24-2

Storage Usage report24-6

Subscriber Message Activity report24-4

Subscribers report24-4

System Configuration report24-10

Transfer Call Billing report24-7

Unresolved References report24-11

restarting, Cisco Unity server2-21

restriction tables

class of service access settings12-5

class of service settings12-11

creating23-3

examples and discussion23-2

predefined23-1

settings23-5

routing rules

adding20-2, 22-3

providing access to the Cisco Unity Greetings Administrator19-10

RSA SecurID8-1

Run icon2-16

S

Save icon2-16

saving data2-16

schedules

AMIS settings25-16

class of service access settings12-5

default26-8

effect on call routing rules22-2

system settings26-8

secondary server, failover7-23

secure logon8-1

security

account lockout policy for GUI access26-10

account lockout policy for phone access17-2

account policy for phone access17-1

account settings for subscriber template11-5

password policy for GUI access26-10

password policy for phone access17-1

subscriber passwords11-5

server, failover7-23

shutting down Cisco Unity2-21

SIP integration settings26-15

SMTP gateway7-7

software versions, system settings26-4

speakers, using for playback5-9

SSL3-1

starting Cisco Unity2-22

Status Monitor

access to12-5

authentication7-3

logging on to7-3

overview7-3

URL7-3

Storage Usage report24-6

subscriber accounts, deleting14-1

subscriber documentation6-1

Subscriber Message Activity report24-4

subscribers

account settings15-5

adding multiple subscribers13-23

adding using the Cisco Unity Administrator13-18

alternate extension settings15-25

caller input settings15-15

call transfer settings15-11

class of service12-1

class of service access settings12-5

class of service settings12-4

conversation settings15-8

creating accounts13-1

creating using the Cisco Unity Bulk Import wizard13-5

default accounts4-1

deleting accounts14-1

greetings settings15-13

hiding13-24

identified subscriber messaging, setting up26-2

importing Exchange users13-19

mailboxes, moving7-19

maximum greeting length12-9

message notification settings15-19

message settings15-16

password settings15-6

preparing to create13-2

private list settings15-7

profile settings15-2

recording names and greetings2-18

secure logons8-1

settings overview15-1

settings subscribers can change6-2

templates11-1

training6-1

unlocking accounts15-5

Subscribers report24-4

subscriber templates

account settings11-5

caller input settings11-14

call transfer settings11-10

conversation settings11-6

creating11-1

defaults11-1

distribution list settings11-18

greetings settings11-12

message notification settings11-19

message settings11-16

password settings11-5

profile settings11-3

settings overview11-1

SysCheck utility24-11

system access settings12-5

System Configuration report24-10

system event messages distribution list, maintenance responsibilities7-12

System Event Messages public distribution list16-2

system security8-1

system settings

configuration settings26-2

contacts26-5

enabling warning tone for end of recording26-18

GUI language settings26-7

holiday settings26-10

overview26-1

phone language settings26-6

recording settings26-4

schedule settings26-8

software versions26-4

voice port settings26-13

T

telephone user interface11-6

templates, subscriber

account settings11-5

caller input settings11-14

call transfer settings11-10

conversation settings11-6

creating11-1

defaults11-1

distribution list settings11-18

greetings settings11-12

message notification settings11-19

message settings11-16

password settings11-5

profile settings11-3

settings overview11-1

text-to-speech

e-mail licenses12-10

fax settings10-1

languages9-1, 11-6

setting default26-6

Tools Depot

Bulk Edit13-23, 15-1, 19-2

Bulk Logout7-19

traditional phone system integration settings26-17

training

operators6-4

subscribers6-1

Transfer Call Billing report24-7

transfer settings, call handler19-4

TRaP5-10

TUI11-6

U

UAmis mailboxes, moving7-23

Unaddressed Messages public distribution list

overview16-2

responsibility for screening4-4, 7-12

undeliverable messages4-4, 7-12

unidentified callers, defined22-1

Unity Messaging System mailboxes, moving7-22

Unresolved References report24-11

UOmni mailboxes, moving7-23

URL

Cisco Personal Communications Assistant6-2

Cisco Unity Assistant6-2

Cisco Unity Inbox6-2

Status Monitor7-3

user guide6-1

utilities

Bulk Edit13-23, 15-1, 19-2

Bulk Logout7-19

Event Notification7-5

GrantUnityAccess2-12

SysCheck24-11

V

ViewMail for Microsoft Outlook

installing5-3

licenses12-10

Virtual Private Network (VPN)

remote access7-15

setting up remote administration7-18

Visual Messaging Interface (VMI). See Cisco Unity Inbox

voice messaging functions and failover7-23

voice port settings26-13

W

warning tone for end of recording, enabling26-18

Windows Event Viewer24-9

Windows NT Challenge/Response authentication2-5

Windows Terminal Services

setting up remote administration7-15

wizards

Bulk Import13-5