Cisco Unity System Administration Guide (With IBM Lotus Domino), Release 4.0(4) - Appendix A: Exiting and Starting the Cisco Unity Software and Server [Cisco Unity]

Table Of Contents

Exiting and Starting the Cisco Unity Software and Server

Exiting the Cisco Unity Software

Shutting Down or Restarting the Cisco Unity Server

Starting the Cisco Unity Software

Exiting and Starting the Cisco Unity Software and Server

The following sections provide instructions on exiting the Cisco Unity software, shutting down and restarting the Cisco Unity server, and starting the Cisco Unity software.

Exiting the Cisco Unity Software

This section provides two procedures for exiting the software: from the Cisco Unity server and from another computer. (For details on the accounts that you use to log on to the Cisco Unity server and the Cisco Unity Status Monitor, see the "About the Accounts That Can Be Used to Administer Cisco Unity" section.)

Caution Do not use Kill av*.* to exit the Cisco Unity software. Kill av*.* does not stop all Cisco Unity services, and may cause problems with upgrades from Cisco Unity version 2.x.

To Exit the Cisco Unity Software from the Cisco Unity Server

Step 1 If the system uses the automated attendant, route all calls to the operator.

Step 2 Log on to Windows on the Cisco Unity server by using either the administration account or an applicable Windows domain account.

Step 3 Right-click the Cisco Unity icon in the status area of the taskbar.

(If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory, and double-click AvCsTrayStatus.exe.)

Step 4 Click Stop Cisco Unity. Cisco Unity stops running when all calls are finished, and an "X" appears in the Cisco Unity icon.

Step 5 Press Ctrl-Alt-Delete, then lock or log off Windows to prevent access by unauthorized users.

To Exit the Cisco Unity Software from Another Computer

Step 1 If the system uses the automated attendant, route all calls to the operator.

Step 2 When the Cisco Unity Status Monitor uses Integrated Windows authentication, do the following sub-steps. Otherwise, proceed to Step 3.

a. Log on to Windows by using either the administration account or an applicable Windows domain account.

b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status.

c. If Internet Explorer prompts you for a user name and password, enter the user name, password, and domain for the administration account or an applicable Windows domain account.

d. Proceed to Step 6.

Step 3 When the Cisco Unity Status Monitor uses Anonymous authentication, do the following:

a. Log on to Windows by using any domain account that has the right to log on locally.

b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status.

Step 4 On the Cisco Unity Log On Page, do one of the following:

•Enter the full name and Internet password of a Domino account that is associated with an applicable Cisco Unity subscriber account, and proceed to Step 6.

•Click Log On Using Windows Authentication.

Step 5 On the Cisco Unity Log On page, enter the user name, password, and domain for the administration account, or enter the user name, password, and domain for an applicable Windows domain account, and click Log On.

Step 6 In the Cisco Unity Status Monitor, under Shutting Down Cisco Unity, choose a method:

•Cisco Unity stops running after all calls are finished.

•Cisco Unity interrupts calls in progress with a voice message, disconnects all calls, then stops running.

Step 7 Click Shut Down.

Shutting Down or Restarting the Cisco Unity Server

Note If an expansion chassis is connected to the Cisco Unity server and both the expansion chassis and the Cisco Unity server are turned off, turn on the expansion chassis before you turn on the server. Otherwise, the server may not detect the voice cards in the expansion chassis.

To Shut Down or Restart the Cisco Unity Server

Step 1 Exit the Cisco Unity software, if it is running, by using a procedure in the "Exiting the Cisco Unity Software" section.

Step 2 On the Windows Start menu, click Shut Down.

Step 3 Click Shut Down or Restart.

During a restart, the Cisco Unity software starts automatically.

When Cisco Unity starts successfully, three tones play and a check mark appears in the Cisco Unity icon in the status area of the taskbar.

When Cisco Unity does not start successfully, two tones play and an "X" appears in the Cisco Unity icon in the status area of the taskbar.

Starting the Cisco Unity Software

This section provides two procedures for starting the software: from the Cisco Unity server and from another computer. (For details on the accounts that you use to log on to the Cisco Unity server and the Cisco Unity Status Monitor, see the "About the Accounts That Can Be Used to Administer Cisco Unity" section.)

Cisco Unity is a Windows service that is configured to start automatically when you turn on or restart the server. Do one of the following procedures only if you exited the Cisco Unity software but did not restart the server.

Domino must be running on the server that Cisco Unity connects with before you start the Cisco Unity software.

If Domino stops for any reason while Cisco Unity is running, Cisco Unity will continue to take messages.

To Start the Cisco Unity Software from the Cisco Unity Server

Step 1 Log on to Windows on the Cisco Unity server by using either the administration account or an applicable Windows domain account.

Step 2 Right-click the Cisco Unity icon in the status area of the taskbar.

(If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory, and double-click AvCsTrayStatus.exe.)

Step 3 Click Start Cisco Unity.

When Cisco Unity starts successfully, three tones play and a check mark appears in the Cisco Unity icon.

When Cisco Unity does not start successfully, two tones play and an "X" appears in the Cisco Unity icon.

Step 4 Press Ctrl-Alt-Delete, then lock or log off Windows to prevent access by unauthorized users.

Step 5 If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software, reroute calls to Cisco Unity.

To Start the Cisco Unity Software from Another Computer

Step 1 When the Cisco Unity Status Monitor uses Integrated Windows authentication, do the following sub-steps. Otherwise, proceed to Step 2.

a. Log on to Windows by using either the administration account or an applicable Windows domain account.

b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status.

c. If Internet Explorer prompts you for a user name and password, enter the user name, password, and domain for the administration account or an applicable Windows domain account.

d. Proceed to Step 5.

Step 2 When the Cisco Unity Status Monitor uses Anonymous authentication, do the following:

a. Log on to Windows by using any domain account that has the right to log on locally.

b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status.

Step 3 On the Cisco Unity Log On Page, do one of the following:

•Enter the full name and Internet password of a Domino account that is associated with an applicable Cisco Unity subscriber account (if there is one), and proceed to Step 5.

•Click Log On Using Windows Authentication.

Step 4 On the Cisco Unity Log On page, enter the user name, password, and domain for the administration account, or enter the user name, password, and domain for an applicable Windows domain account, and click Log On.

Step 5 In the Cisco Unity Status Monitor, click the System Status icon (the first icon), at the top of the page.

Step 6 Click Start.

Step 7 If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software, reroute calls to Cisco Unity.

	Cisco Unity System Administration Guide (With IBM Lotus Domino), Release 4.0(4)
	Appendix A: Exiting and Starting the Cisco Unity Software and Server
Cisco Unity System Administration Guide (With IBM Lotus Domino), Release 4.0(4) Index Preface Introduction Accessing the Cisco Unity Administrator Using the Cisco Unity Administrator Maintaining a Cisco Unity System Manually Setting Up Cisco Unity to Use SSL Default Accounts and Message Handling Cisco Unity Conversation Setting Up Client Applications Preparing Subscribers, Operators, and Support Desk Personnel to Work with Cisco Unity Enhanced Phone Security Languages Integrating a Fax Server with Cisco Unity Subscriber Template Settings Class of Service Settings Creating Subscriber Accounts Deleting Subscriber Accounts Subscriber Settings Public Distribution List Settings Account Policy Settings Call Management Call Handler Settings Directory Handler Settings Interview Handler Settings Call Routing Restriction Tables Reports Network Settings System Settings Glossary Appendix A: Exiting and Starting the Cisco Unity Software and Server	Download this chapter Appendix A: Exiting and Starting the Cisco Unity Software and Server Download the complete book PDF Version of the Entire Book (PDF - 8 MB) Feedback Table Of Contents Exiting and Starting the Cisco Unity Software and Server Exiting the Cisco Unity Software Shutting Down or Restarting the Cisco Unity Server Starting the Cisco Unity Software Exiting and Starting the Cisco Unity Software and Server The following sections provide instructions on exiting the Cisco Unity software, shutting down and restarting the Cisco Unity server, and starting the Cisco Unity software. Exiting the Cisco Unity Software This section provides two procedures for exiting the software: from the Cisco Unity server and from another computer. (For details on the accounts that you use to log on to the Cisco Unity server and the Cisco Unity Status Monitor, see the "About the Accounts That Can Be Used to Administer Cisco Unity" section.) Caution Do not use Kill av. to exit the Cisco Unity software. Kill av. does not stop all Cisco Unity services, and may cause problems with upgrades from Cisco Unity version 2.x. To Exit the Cisco Unity Software from the Cisco Unity Server Step 1 If the system uses the automated attendant, route all calls to the operator. Step 2 Log on to Windows on the Cisco Unity server by using either the administration account or an applicable Windows domain account. Step 3 Right-click the Cisco Unity icon in the status area of the taskbar. (If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory, and double-click AvCsTrayStatus.exe.) Step 4 Click Stop Cisco Unity. Cisco Unity stops running when all calls are finished, and an "X" appears in the Cisco Unity icon. Step 5 Press Ctrl-Alt-Delete, then lock or log off Windows to prevent access by unauthorized users. To Exit the Cisco Unity Software from Another Computer Step 1 If the system uses the automated attendant, route all calls to the operator. Step 2 When the Cisco Unity Status Monitor uses Integrated Windows authentication, do the following sub-steps. Otherwise, proceed to Step 3. a. Log on to Windows by using either the administration account or an applicable Windows domain account. b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status. c. If Internet Explorer prompts you for a user name and password, enter the user name, password, and domain for the administration account or an applicable Windows domain account. d. Proceed to Step 6. Step 3 When the Cisco Unity Status Monitor uses Anonymous authentication, do the following: a. Log on to Windows by using any domain account that has the right to log on locally. b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status. Step 4 On the Cisco Unity Log On Page, do one of the following: •Enter the full name and Internet password of a Domino account that is associated with an applicable Cisco Unity subscriber account, and proceed to Step 6. •Click Log On Using Windows Authentication. Step 5 On the Cisco Unity Log On page, enter the user name, password, and domain for the administration account, or enter the user name, password, and domain for an applicable Windows domain account, and click Log On. Step 6 In the Cisco Unity Status Monitor, under Shutting Down Cisco Unity, choose a method: •Cisco Unity stops running after all calls are finished. •Cisco Unity interrupts calls in progress with a voice message, disconnects all calls, then stops running. Step 7 Click Shut Down. Shutting Down or Restarting the Cisco Unity Server Note If an expansion chassis is connected to the Cisco Unity server and both the expansion chassis and the Cisco Unity server are turned off, turn on the expansion chassis before you turn on the server. Otherwise, the server may not detect the voice cards in the expansion chassis. To Shut Down or Restart the Cisco Unity Server Step 1 Exit the Cisco Unity software, if it is running, by using a procedure in the "Exiting the Cisco Unity Software" section. Step 2 On the Windows Start menu, click Shut Down. Step 3 Click Shut Down or Restart. During a restart, the Cisco Unity software starts automatically. When Cisco Unity starts successfully, three tones play and a check mark appears in the Cisco Unity icon in the status area of the taskbar. When Cisco Unity does not start successfully, two tones play and an "X" appears in the Cisco Unity icon in the status area of the taskbar. Starting the Cisco Unity Software This section provides two procedures for starting the software: from the Cisco Unity server and from another computer. (For details on the accounts that you use to log on to the Cisco Unity server and the Cisco Unity Status Monitor, see the "About the Accounts That Can Be Used to Administer Cisco Unity" section.) Cisco Unity is a Windows service that is configured to start automatically when you turn on or restart the server. Do one of the following procedures only if you exited the Cisco Unity software but did not restart the server. Domino must be running on the server that Cisco Unity connects with before you start the Cisco Unity software. If Domino stops for any reason while Cisco Unity is running, Cisco Unity will continue to take messages. To Start the Cisco Unity Software from the Cisco Unity Server Step 1 Log on to Windows on the Cisco Unity server by using either the administration account or an applicable Windows domain account. Step 2 Right-click the Cisco Unity icon in the status area of the taskbar. (If the Cisco Unity icon is not in the taskbar, browse to the CommServer directory, and double-click AvCsTrayStatus.exe.) Step 3 Click Start Cisco Unity. When Cisco Unity starts successfully, three tones play and a check mark appears in the Cisco Unity icon. When Cisco Unity does not start successfully, two tones play and an "X" appears in the Cisco Unity icon. Step 4 Press Ctrl-Alt-Delete, then lock or log off Windows to prevent access by unauthorized users. Step 5 If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software, reroute calls to Cisco Unity. To Start the Cisco Unity Software from Another Computer Step 1 When the Cisco Unity Status Monitor uses Integrated Windows authentication, do the following sub-steps. Otherwise, proceed to Step 2. a. Log on to Windows by using either the administration account or an applicable Windows domain account. b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status. c. If Internet Explorer prompts you for a user name and password, enter the user name, password, and domain for the administration account or an applicable Windows domain account. d. Proceed to Step 5. Step 2 When the Cisco Unity Status Monitor uses Anonymous authentication, do the following: a. Log on to Windows by using any domain account that has the right to log on locally. b. Start Internet Explorer, and go to http://<Cisco Unity server name>/status. Step 3 On the Cisco Unity Log On Page, do one of the following: •Enter the full name and Internet password of a Domino account that is associated with an applicable Cisco Unity subscriber account (if there is one), and proceed to Step 5. •Click Log On Using Windows Authentication. Step 4 On the Cisco Unity Log On page, enter the user name, password, and domain for the administration account, or enter the user name, password, and domain for an applicable Windows domain account, and click Log On. Step 5 In the Cisco Unity Status Monitor, click the System Status icon (the first icon), at the top of the page. Step 6 Click Start. Step 7 If the system uses the automated attendant and you routed calls to the operator before you exited the Cisco Unity software, reroute calls to Cisco Unity.
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