Cisco Unity Maintenance Guide (With Microsoft Exchange), Release 4.0(4) - Installing Recommended Service Packs and Updates [Cisco Unity]

Table Of Contents

Installing Recommended Service Packs and Updates

Recommended Service Packs and Updates Overview

Downloading Recommended Service Packs and Updates

Installing Recommended Service Packs and Updates

Installing Recommended Service Packs and Updates

Recommended Service Packs and Updates Overview

Microsoft provides monthly updates for Windows Server 2003, Windows 2000 Server, Exchange 2003, Exchange 2000, SQL Server 2000, MSDE 2000, Internet Explorer, and IIS. These updates (known by a variety of names, including security rollup patches, security updates, critical updates, patches, and hot fixes) are limited to changes that fix specific problems. They do not include general defect fixes or new functionality. All of these Microsoft updates are qualified by Cisco from the day that Microsoft releases them. We recommend that you evaluate Microsoft updates in accordance with your server-software-maintenance policy to determine when to update the Cisco Unity server or Cisco Unity Bridge server. If your company does not have a policy, we recommend that Microsoft updates be applied to the server as they are released. Cisco TAC provides support for a Cisco Unity system on which such updates have been installed.

Microsoft also occasionally releases service packs, which contain fixes generated since the general product release, including most fixes that were released as updates. Because the service pack scope is broad, each service pack must be thoroughly tested to ensure that changes do not adversely affect Cisco Unity or the Bridge. Cisco TAC does not support new service packs until they have been qualified for use with Cisco Unity or the Bridge.

Do not install a service pack that has not been qualified, or Cisco TAC will not help you resolve problems until you uninstall it.

Within 60 days of an applicable Microsoft service pack release, Cisco will announce whether the service pack can be applied to released Cisco Unity and Bridge versions. If so, the new service pack becomes the recommended service pack for Cisco Unity and the Bridge.

Updates and service packs can be applied to other non-Cisco Unity servers such as Exchange 2000 or Exchange 5.5 mail servers. Cisco does not require such updates and service packs to be applied to infrastructure servers and clients unless they are to resolve specifically identified problems that relate to the interactions between Cisco products and a customer infrastructure. When applying a mail server service pack, we recommend following Microsoft best practices of applying the service pack level to all mail servers within the organization. Client PCs and voice mail access devices (for example, PDAs), as well as mail servers, domain controllers, and global catalog servers, may all be considered part of the customer infrastructure.

Cisco will support—at most—two service packs of a given Microsoft component as recommended for major and minor releases of Cisco Unity and the Bridge. When a subsequent service pack is released, Cisco will drop support for the oldest service pack as being recommended in the next major or minor release of Cisco Unity or the Bridge.When a subsequent service pack is released, Cisco will drop support for the oldest service pack as being recommended in the next major or minor release of Cisco Unity.

When a service pack is qualified as recommended for use with Cisco Unity or the Bridge, it is supported for all currently supported versions of Cisco Unity or the Bridge, unless a specific Cisco product version is noted as being required in order to support the recommended service pack.

For the most current information on the Microsoft service packs that have been qualified for use with Cisco Unity, refer to the Recommended and Supported Service Packs and Updates for Use with Cisco Unity and the Cisco Unity Bridge, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm.

Downloading Recommended Service Packs and Updates

The service packs that were recommended when the current version of Cisco Unity was released are on the Cisco Unity Service Pack CDs, and are available at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-40. Any additional service packs that were qualified and recommended for use with Cisco Unity after the current version of Cisco Unity was released are available for download on the Microsoft website. If you download a new service pack from the Microsoft website, also download or print the installation instructions.

The updates that were recommended when the current version of Cisco Unity was released are on the Cisco Unity Post-Install CD. Any additional updates recommended for use with Cisco Unity are available for download at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity_msft_updates. Updates are available in English, French, German, and Japanese. Download the applicable language version for the software installed on the Cisco Unity server.

Installing Recommended Service Packs and Updates

Some Microsoft updates can only be installed after a prerequisite service pack has been installed. Install all of the latest service packs recommended for use with Cisco Unity, if any, before you install updates.

To Install the Latest Microsoft Service Packs Recommended for Use with Cisco Unity

Step 1 Follow the instructions that you printed or downloaded when you downloaded the service packs.

To Install the Latest Microsoft Updates Recommended for Use with Cisco Unity

Step 1 Browse to the location of the downloaded Microsoft updates.

Step 2 Browse to each directory, and install each update. To speed the installation, you may want to:

•Install each update at a command prompt by using the /z option, so that you do not have to restart the computer after installing each update.

•Install each update at a command prompt by using the /m option, so that the update installs without displaying any dialog boxes.

•Create a batch file that installs all of the updates at once.

For more detailed information, refer to Microsoft Knowledge Base article 296861, How to Install Multiple Windows Updates or Hot Fixes with Only One Reboot.

Step 3 Restart the Cisco Unity server.

	Cisco Unity Maintenance Guide (With Microsoft Exchange), Release 4.0(4)
	Installing Recommended Service Packs and Updates
Cisco Unity Maintenance Guide (With Microsoft Exchange), Release 4.0(4) Index Preface Introduction Configuring Cisco Unity for Maintenance Tasks Configuring Exchange for Maintenance Tasks Backing Up and Restoring a Cisco Unity System Routine and Scheduled Maintenance on the Cisco Unity Server Cisco Unity Data and Log Files Performance Monitoring Installing Recommended Service Packs and Updates Remote Access	Download this chapter Installing Recommended Service Packs and Updates Download the complete book PDF Version of the Entire Book (PDF - 3 MB) Feedback Table Of Contents Installing Recommended Service Packs and Updates Recommended Service Packs and Updates Overview Downloading Recommended Service Packs and Updates Installing Recommended Service Packs and Updates Installing Recommended Service Packs and Updates Recommended Service Packs and Updates Overview Microsoft provides monthly updates for Windows Server 2003, Windows 2000 Server, Exchange 2003, Exchange 2000, SQL Server 2000, MSDE 2000, Internet Explorer, and IIS. These updates (known by a variety of names, including security rollup patches, security updates, critical updates, patches, and hot fixes) are limited to changes that fix specific problems. They do not include general defect fixes or new functionality. All of these Microsoft updates are qualified by Cisco from the day that Microsoft releases them. We recommend that you evaluate Microsoft updates in accordance with your server-software-maintenance policy to determine when to update the Cisco Unity server or Cisco Unity Bridge server. If your company does not have a policy, we recommend that Microsoft updates be applied to the server as they are released. Cisco TAC provides support for a Cisco Unity system on which such updates have been installed. Microsoft also occasionally releases service packs, which contain fixes generated since the general product release, including most fixes that were released as updates. Because the service pack scope is broad, each service pack must be thoroughly tested to ensure that changes do not adversely affect Cisco Unity or the Bridge. Cisco TAC does not support new service packs until they have been qualified for use with Cisco Unity or the Bridge. Do not install a service pack that has not been qualified, or Cisco TAC will not help you resolve problems until you uninstall it. Within 60 days of an applicable Microsoft service pack release, Cisco will announce whether the service pack can be applied to released Cisco Unity and Bridge versions. If so, the new service pack becomes the recommended service pack for Cisco Unity and the Bridge. Updates and service packs can be applied to other non-Cisco Unity servers such as Exchange 2000 or Exchange 5.5 mail servers. Cisco does not require such updates and service packs to be applied to infrastructure servers and clients unless they are to resolve specifically identified problems that relate to the interactions between Cisco products and a customer infrastructure. When applying a mail server service pack, we recommend following Microsoft best practices of applying the service pack level to all mail servers within the organization. Client PCs and voice mail access devices (for example, PDAs), as well as mail servers, domain controllers, and global catalog servers, may all be considered part of the customer infrastructure. Cisco will support—at most—two service packs of a given Microsoft component as recommended for major and minor releases of Cisco Unity and the Bridge. When a subsequent service pack is released, Cisco will drop support for the oldest service pack as being recommended in the next major or minor release of Cisco Unity or the Bridge.When a subsequent service pack is released, Cisco will drop support for the oldest service pack as being recommended in the next major or minor release of Cisco Unity. When a service pack is qualified as recommended for use with Cisco Unity or the Bridge, it is supported for all currently supported versions of Cisco Unity or the Bridge, unless a specific Cisco product version is noted as being required in order to support the recommended service pack. For the most current information on the Microsoft service packs that have been qualified for use with Cisco Unity, refer to the Recommended and Supported Service Packs and Updates for Use with Cisco Unity and the Cisco Unity Bridge, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm. Downloading Recommended Service Packs and Updates The service packs that were recommended when the current version of Cisco Unity was released are on the Cisco Unity Service Pack CDs, and are available at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity-40. Any additional service packs that were qualified and recommended for use with Cisco Unity after the current version of Cisco Unity was released are available for download on the Microsoft website. If you download a new service pack from the Microsoft website, also download or print the installation instructions. The updates that were recommended when the current version of Cisco Unity was released are on the Cisco Unity Post-Install CD. Any additional updates recommended for use with Cisco Unity are available for download at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity_msft_updates. Updates are available in English, French, German, and Japanese. Download the applicable language version for the software installed on the Cisco Unity server. Installing Recommended Service Packs and Updates Some Microsoft updates can only be installed after a prerequisite service pack has been installed. Install all of the latest service packs recommended for use with Cisco Unity, if any, before you install updates. To Install the Latest Microsoft Service Packs Recommended for Use with Cisco Unity Step 1 Follow the instructions that you printed or downloaded when you downloaded the service packs. To Install the Latest Microsoft Updates Recommended for Use with Cisco Unity Step 1 Browse to the location of the downloaded Microsoft updates. Step 2 Browse to each directory, and install each update. To speed the installation, you may want to: •Install each update at a command prompt by using the /z option, so that you do not have to restart the computer after installing each update. •Install each update at a command prompt by using the /m option, so that the update installs without displaying any dialog boxes. •Create a batch file that installs all of the updates at once. For more detailed information, refer to Microsoft Knowledge Base article 296861, How to Install Multiple Windows Updates or Hot Fixes with Only One Reboot. Step 3 Restart the Cisco Unity server.
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