Table Of Contents
Upgrading and Uninstalling Networking Options
Overview
Upgrade Information
Upgrades with Digital Networking
Upgrades with SMTP Networking
Upgrades with AMIS Networking
Upgrades with VPIM Networking
Removing SMTP Networking
Procedures for Removing SMTP Networking
Removing AMIS Networking
Procedures for Removing AMIS Networking
Removing VPIM Networking
Procedures for Removing VPIM Networking
Uninstalling the Cisco Unity Voice Connector
Upgrading and Uninstalling Networking Options
Overview
This chapter provides information on upgrading and uninstalling Cisco Unity networking options.
See the following sections in this chapter for more information:
•
Upgrade Information
•Removing SMTP Networking
•Removing AMIS Networking
•Removing VPIM Networking
•Uninstalling the Cisco Unity Voice Connector
Upgrade Information
If you are upgrading from an earlier version of Cisco Unity, see the following sections for information for upgrading the networking options.
Upgrades with Digital Networking
Upgrading Digital Networking does not require anything other than upgrading the Cisco Unity servers according to the instructions in the Cisco Unity Reconfiguration and Upgrade Guide, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/rug/ex/index.htm.
However, you may want to enable identified subscriber messaging between networked Cisco Unity subscribers. This feature was introduced in Cisco Unity 3.1(6) and 4.0(3).
Upgrades with SMTP Networking
After upgrading the Cisco Unity servers, SMTP Networking should continue to work. However, we recommend that you uninstall the previous version of the Voice Connector and install the new version. Other than upgrading the Voice Connector, there are no additional upgrade steps required.
See the following sections for information on uninstalling the Voice Connector and reinstalling it.
•Uninstalling the Cisco Unity Voice Connector
•Setting Up the Voice Connector for SMTP Networking, page 3-5
Upgrades with AMIS Networking
After upgrading the Cisco Unity servers, AMIS Networking should continue to work. However, we recommend that you uninstall the previous version of the Voice Connector and install the new version. Other than upgrading the Voice Connector, there are no additional upgrade steps required.
See the following sections for information on uninstalling the Voice Connector and reinstalling it.
•Uninstalling the Cisco Unity Voice Connector
•Setting Up the Voice Connector for AMIS Networking, page 4-3
In Cisco Unity 4.0(4), you can extend identified subscriber messaging to include AMIS subscribers. See the "Extending Identified Subscriber Messaging to Include AMIS Subscribers" section on page 4-19 for details on enabling this feature.
Upgrades with VPIM Networking
After upgrading the Cisco Unity servers, VPIM Networking should continue to work. However, we recommend that you uninstall the previous version of the Voice Connector and install the new version. Other than upgrading the Voice Connector, there are no additional upgrade steps required.
See the following sections for information on uninstalling the Voice Connector and reinstalling it.
•Uninstalling the Cisco Unity Voice Connector
•Setting Up the Voice Connector for VPIM Networking, page 6-9
In Cisco Unity 4.0(4), you can extend identified subscriber messaging to include VPIM subscribers. See the "Extending Identified Subscriber Messaging to Include VPIM Subscribers" section on page 6-21 for details on enabling this feature.
Removing SMTP Networking
Do the following tasks to remove the SMTP Networking option from Cisco Unity:
1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.
2. If desired, make note of the names, dial IDs, and domain names of all SMTP locations. (You may want this information if you plan to set up the networking option on another Cisco Unity server.)
3. If desired, run Subscriber Information Dump to save Internet Subscriber information to an output file. (You may want this information if you plan to set up the networking option on another Cisco Unity server.) See the "To Output Information About Internet Subscribers" procedure.
4. Delete all SMTP delivery locations, as applicable. See the "To Delete SMTP Delivery Locations" procedure.
5. Delete the Internet subscribers. You can delete the Internet subscribers by using the Cisco Unity Administrator, which will also delete the associated Active Directory contacts or Exchange 5.5 custom recipients. If you prefer, you can use Active Directory Users and Computers or Exchange 5.5 System Manager, as applicable, to first delete the associated contacts/custom recipients. In Cisco Unity 4.0 and later, when the underlying contacts/custom recipients are deleted, the Internet subscribers are automatically deleted from Cisco Unity. Choose from the following procedures:
–To Delete Internet Subscribers
–To Delete the Underlying Contacts/Custom Recipients for the Internet Subscribers
Procedures for Removing SMTP Networking
To Output Information About Internet Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Subscriber Information Dump.
Step 3 Select SMTP Subscribers Only from the Subscribers to Dump list.
Step 4 Indicate the output file name and location, and how the data should be formatted.
Step 5 Select the data to include in the output file.
Step 6 Click Start. When the output is complete, a message box is displayed with the number of errors encountered in the process. Click OK to view the error log, or Cancel if no errors were encountered.
Step 7 Exit Subscriber Information Dump and Tools Depot.
To Delete SMTP Delivery Locations
Step 1 In the Cisco Unity Administrator, go to the Network > Delivery Locations > Profile page.
Step 2 Click the Find icon.
Step 3 Indicate whether to search by name or dial ID.
Step 4 Enter the appropriate name or dial ID. You also can enter * to display a list of all locations, or enter one or more characters or values followed by * to narrow your search.
Step 5 Select the delivery location from the list. The location profile settings page is displayed.
Step 6 Click the Delete icon, and click OK in the warning dialog box.
Step 7 Repeat Step 2 through Step 6 as necessary until all of the applicable delivery locations are deleted.
To Delete Internet Subscribers
Step 1 In the Cisco Unity Administrator, go to any Subscribers > Subscribers page.
Step 2 Click the Find icon.
Step 3 Indicate whether to search by alias, extension, first name, or last name.
Step 4 Enter the applicable alias, extension, or name. You can also enter * to display a list of all subscribers, or enter one or more characters or values followed by * to narrow your search.
Step 5 Click Find.
Step 6 In the list of matches, click the name of the subscriber to display the record.
Step 7 Click the Delete icon, and click OK in the warning dialog box.
Step 8 Click OK to delete the associated Active Directory contact (or Exchange 5.5 custom recipient).
Step 9 Repeat Step 5 through Step 8 as necessary to delete all Internet Subscribers.
To Delete the Underlying Contacts/Custom Recipients for the Internet Subscribers
Step 1 On the Exchange server that Cisco Unity is connected to, or on another applicable server in the network, do one of the following:
•If Cisco Unity is connected to Exchange 2000 or Exchange 2003, on the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers.
•If Cisco Unity is connected to Exchange 5.5, on the Windows Start menu, click Microsoft Exchange > Exchange Administrator.
Step 2 Select the contacts/custom recipients associated with the Internet Subscribers.
Step 3 Right-click the highlighted selection and click Delete.
The Cisco Unity directory monitor service will detect the change the next time it synchronizes with the directory, and the associated Internet subscribers will be deleted from Cisco Unity.
Removing AMIS Networking
Do the following tasks to remove the AMIS Networking option from Cisco Unity:
1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.
2. If desired, make note of the Names, Dial IDs, Node IDs, and Delivery Phone Numbers of all AMIS locations. (You may want this information if you plan to set up AMIS Networking on another Cisco Unity server.)
3. If desired, run Subscriber Information Dump to save AMIS subscriber information to an output file. (You may want this information if you plan to set up the networking option on another Cisco Unity server.) See the "To Output Information About AMIS Subscribers" procedure.
4. Use Global Subscriber Manager to delete all AMIS delivery locations and associated AMIS subscribers. See the "To Delete AMIS Delivery Locations and AMIS Subscribers" procedure.
5. Delete the UAmis mailbox. See the "To Delete the UAmis Mailbox" procedure.
Procedures for Removing AMIS Networking
To Output Information About AMIS Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Subscriber Information Dump.
Step 3 Select AMIS Subscribers Only from the Subscribers to Dump list.
Step 4 Indicate the output file name and location, and how the data should be formatted.
Step 5 Select the data to include in the output file.
Step 6 Click Start. When the output is complete, Subscriber Information Dump displays a message box with the number of errors encountered in the process. Click OK to view the error log, or Cancel if no errors were encountered.
Step 7 Exit Subscriber Information Dump and Tools Depot.
To Delete AMIS Delivery Locations and AMIS Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Global Subscriber Manager.
Step 3 Expand the tree in the left pane so that the delivery location to be deleted is visible.
Step 4 Right-click the location and select Delete This Location. Click Yes on the warning dialog box.
All of the AMIS subscribers associated with the delivery location are deleted automatically when the location is deleted, as are the underlying contacts/custom recipients.
Step 5 Repeat Step 4 as needed to delete all of the AMIS locations.
Step 6 Close Global Subscriber Manager and Tools Depot.
To Delete the UAmis Mailbox
Step 1 On the Exchange server that Cisco Unity is connected to, or on another applicable server in the network, do one of the following:
•If Cisco Unity is connected to Exchange 2000 or Exchange 2003, on the Windows Start menu, click Programs > Administrative Tools > Active Directory Users and Computers.
•If Cisco Unity is connected to Exchange 5.5, on the Windows Start menu, click Microsoft Exchange > Exchange Administrator.
Step 2 Expand the tree in the left pane so that the UAmis_<Server name> user is visible in the right pane.
Step 3 Right-click the UAmis_<Server name> user, and select Delete.
Removing VPIM Networking
Do the following tasks to remove the VPIM Networking option from Cisco Unity:
1. Uninstall all instances of the Voice Connector. See the applicable procedures in the "Uninstalling the Cisco Unity Voice Connector" section.
2. If desired, make note of the names, dial IDs, and other data of all VPIM locations. (You may want this information if you plan to set up the networking option on another Cisco Unity server.)
3. If desired, run Subscriber Information Dump to save VPIM subscriber information to an output file. (You may want this information if you plan to set up the networking option on another Cisco Unity server.) See the "To Output Information About VPIM Subscribers" procedure.
4. Use Global Subscriber Manager to delete all VPIM delivery locations and associated VPIM subscribers. See the "To Delete VPIM Delivery Locations and VPIM Subscribers" procedure.
Procedures for Removing VPIM Networking
To Output Information About VPIM Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Subscriber Information Dump.
Step 3 Select VPIM Subscribers Only from the Subscribers to Dump list.
Step 4 Indicate the output file name and location, and how the data should be formatted.
Step 5 Select the data to include in the output file.
Step 6 Click Start. When the output is complete, Subscriber Information Dump displays a message box with the number of errors encountered in the process. Click OK to view the error log, or Cancel if no errors were encountered.
Step 7 Exit Subscriber Information Dump and Tools Depot.
To Delete VPIM Delivery Locations and VPIM Subscribers
Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.
Step 2 In the left pane, double-click Global Subscriber Manager.
Step 3 Expand the tree in the left pane so that the delivery location to be deleted is visible.
Step 4 Right-click the location and select Delete This Location. Click Yes on the warning dialog box.
All of the VPIM subscribers associated with the delivery location are deleted automatically when the location is deleted, as are the underlying contacts/custom recipients.
Step 5 Repeat Step 4 as needed to delete all of the VPIM locations.
Step 6 Close Global Subscriber Manager and Tools Depot.
Uninstalling the Cisco Unity Voice Connector
The uninstall procedure that you use depends on the Cisco Unity Voice Connector version that is installed, and whether it is installed on an Exchange 2000 (or Exchange 2003) server or on an Exchange 5.5 server. Beginning with Cisco Unity version 4.0(1), the Voice Connector was assigned a version number separate from the Cisco Unity version number. The Voice Connector version 11.0(2) is included with Cisco Unity 4.0(4).
To determine the version of an already installed Voice Connector, see the following procedures:
•To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later
•To Determine the Voice Connector Version in Use: Cisco Unity 3.0 through 3.1
To uninstall the Voice Connector, see the following procedures:
•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later
•To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0
•To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) or Later, Voice Connector 10.0 and Later
•To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 2.4(6.x), 3.0(x), or 3.1(1)
To Determine the Voice Connector Version in Use: Cisco Unity 4.0 and Later, Voice Connector 10.0 and Later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the applicable directory:
Exchange 2000
or Exchange 2003
|
<ExchangeServerPath>\VoiceGateway\Bin
|
Exchange 5.5
|
<ExchangeServerPath>\Connect\Voice\Bin
|
Step 3 Right-click GwIvc.exe, and click Properties.
Step 4 Click the Version tab in the Properties window.
Step 5 In the Item Name box, click Product Version to view the product version in the Value box.
To Determine the Voice Connector Version in Use: Cisco Unity 3.0 through 3.1
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In Windows Explorer or My Computer, browse to the applicable directory:
Exchange 2000
|
<ExchangeServerPath>\VoiceGateway\Bin\LocalizedFiles\ENU
|
Exchange 5.5
|
<ExchangeServerPath>\Voice\Bin\LocalizedFiles\ENU
|
Step 3 Right-click SetupRes.dll, and click Properties.
Step 4 In the Properties window, click the Version tab to view the File Version.
To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.1 and Later, Voice Connector 10.0 and Later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In the Windows Control Panel, in Add/Remove Programs, click Exchange 2000 Voice Connector.
Step 3 Follow the on-screen prompts to uninstall the Voice Connector.
Step 4 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.
Step 5 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.
The mailbox for the Voice Connector is named "AvExchangeIVC_<Servername>" or "Exchange 2000 Voice Connector (<Servername>)."
Step 6 Right-click Mailboxes in the left pane and select Run Cleanup Agent.
Step 7 After the Cleanup Agent has run, right-click each Voice Connector mailbox marked with the red X icon and select Purge. Click Yes in the warning dialog box.
Step 8 Close the Exchange System Manager.
To Uninstall the Voice Connector for Exchange 2000: Cisco Unity 3.0
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 Confirm that the Windows Services program is closed.
Step 3 On the Windows Start menu, click Programs > Microsoft Exchange > System Manager.
Step 4 Expand Connectors.
Step 5 Right-click the Voice Connector, and click Stop.
Step 6 After the service stops, right-click the Voice Connector, and click Delete.
Step 7 Expand Servers\<Server name>\<Storage group>\Mailbox Store\Mailboxes for the server on which the Voice Connector was installed.
The mailboxes are listed in the right pane. The mailbox name for the Voice Connector is AvExchangeIVC.
Step 8 Right-click Mailboxes in the left pane, and select Run Cleanup Agent.
Step 9 After the Cleanup Agent has run, right-click the Voice Connector mailbox marked with the red X icon, and select Purge. Click Yes in the warning dialog box.
Step 10 Close the Exchange System Manager.
To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 3.1(2) or Later, Voice Connector 10.0 and Later
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In the Windows Control Panel, in Add/Remove Programs, select the Voice Connector.
Step 3 Follow the on-screen prompts to uninstall the Voice Connector.
To Uninstall the Voice Connector for Exchange 5.5: Cisco Unity 2.4(6.x), 3.0(x), or 3.1(1)
Step 1 Log on to the Exchange server on which the Voice Connector is installed.
Step 2 In the CD-ROM drive, insert Cisco Unity Disc 1 for the version of the Voice Connector that is installed, and browse to the VoiceGateway directory.
Step 3 Double-click Setup.exe, and click Next.
The Setup program detects that the Voice Connector is already installed, and the Uninstall dialog box appears.
Step 4 Click Next, and click Yes in the warning dialog box.
Step 5 When the uninstall is complete, click Finish to exit the program and restart the server.
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