Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

access code, missing for external line8-7

account, locked10-6

ActiveAssistant. See Cisco Unity Assistant

AGC6-7

Application logs, finding errors10-2

audio not transmitted9-1

audio quality6-1

automatic gain control6-7

B

browser error messages10-4

busy ports notification10-6

C

callers hear reorder tone or dead air space3-3

calls

disconnected5-4

internal, not answered3-5

none answered3-1

some answered3-5

call transfers, transferred to incorrect greeting4-1

Call Viewer utility, about12-10

Cisco CallManager integration

diagnostic test setup1-1

DTMF signal problems13-2

multimedia sound system problems13-8

subscriber transfer problems4-3

Cisco Personal Communications Assistant

about installation14-1

access problems13-6

Application logging14-2

corrupt or missing pages13-5

incomplete or blank pages13-5

logging14-2

restoring13-5

Setup Process logging14-2

Cisco TAC, reporting problems to1-3

Cisco Unity Administrator, access problems13-10

Cisco Unity Assistant, access problems13-7

class of service

license limit reached10-5

logon access denied10-4

codecs, changing6-5

comfort noise6-9

COM ports

disabling device detection3-3

viewing assignments3-2

confirming

phone system settings3-2

ports, number of3-8

conversation errors10-6

D

data packets, viewing12-1

dead air space, callers hear3-3

delayed messages, causes of5-2

diagnostics test setup1-1

Diagnostic Tool12-11

Dialogic

automatic gain control6-8

quiet parameter, changing5-4

single-line test setup1-2

traces, obtaining2-4

dial tone present at end of message5-5

directory handler missing subscribers13-8

disabling

COM ports3-2

detection of devices on COM ports3-3

diagnostic logs12-11

disconnected calls5-4

distribution list missing subscribers13-8

Domino server down or disconnected5-2

Dr. Watson logs, obtaining2-2

DTMF

duration and delay settings, comparing13-4

phone signal problems (circuit-switched phone systems)13-3

phone signal problems (Cisco CallManager)13-2

testing on feature-set phones13-3

testing on operator console13-4

dual network interface card configuration9-2

E

e-mail

attachments, fax problems11-1

Text to Speech problems10-7

error messages

browser10-4

e-mail and voice10-6

startup10-1

Windows10-4

errors, finding in Application and System Event logs10-2

Event log traces

GMT time stamps in raw data2-1

obtaining2-2

expansion chassis9-4

external lines

access code missing8-7

use in message notification8-5

F

fax

delivery problems11-2

e-mail attachment, problems11-1

forwarded11-2

verifying subscriber settings11-1

feature set phones, DTMF signal problems13-3

forward timer, out of synch4-2

G

gain control6-7

garbled TTY characters6-9

greetings

call transfer problems4-1

volume6-1

wrong greeting plays4-3

H

hacker attack, recovery from13-5, 13-10

hunt groups, programming errors3-6

I

Integration Monitor

correcting display problems12-4

display options table12-3

field value table12-2

frequently asked questions12-4

utility, about12-1

integrations

call transfer problems4-1

internal calls, not answered3-5

test setup, single-line1-2

verifying settings (Cisco CallManager)4-3

L

Learn Tones

process failure, troubleshooting12-9

running5-5

switch configuration file location12-6

tone definitions12-5

utility, about12-5

Libra TSP traces, obtaining2-4

licensing problems3-8

log files

and traces2-1

creating12-11

GMT time stamps2-1

M

macro traces12-11

mailboxes, filled with message notifications5-5, 8-8

Media Master

appears as a red X14-13

control bar buttons are disabled13-4

control bar is missing from page13-4

does not play or does not record with multimedia devices14-14

does not play or does not record with phone14-15

play and record buttons greyed out14-13

problems that occur with client applications14-13

median volume setting6-8

message notifications

access code errors8-7

device problems8-7

dual integration settings, correcting8-8

external numbers, no calls made8-5

port setup8-2

setup, testing8-4

slow for multiple subscribers8-1

slow for single subscriber8-3

subscriber errors8-5

subscriber mailboxes filled with5-5, 8-8

testing devices8-7

message playback volume6-1

messages

delayed5-2

delayed delivery5-2

disappearing5-2

notifications, SMS8-6

notifications, types that trigger8-6

playback volume problems6-1

recording cuts off5-3

server outage, recording during5-2

subscriber mailboxes filled with message notifications5-5, 8-8

message waiting indicators (MWIs)

about7-1to 7-4

troubleshooting7-4to 7-12

micro traces diagnostic tool12-11

Miu diagnostics2-2

multimedia sound system problems13-8

MWIs. See message waiting indicators

N

network interface card (NIC)9-1

O

opening greeting

caller hears in error (Cisco CallManager integration)4-3

caller hears instead of personal options13-2

P

packets, viewing values12-1

PCA. See Cisco Personal Communications Assistant

performance counters12-16

phone system

line not working3-10

packets, viewing12-1

programming, confirming (Ericsson MD-110)4-3

settings, confirming3-2

port configuration

confirming3-8

disabled or set incorrectly3-9

licensing does not match3-8

message notification problems8-2

ports

all ports busy notification10-6

assigned incorrectly3-2

calls misdirected3-8

calls sent to port that is not set to answer8-3

confirming number3-8

disabled or enabled3-9

hanging due to misconfiguration8-3

prompts, sound quality issues6-9

Q

quiet parameter, Dialogic voice card5-3

R

Registry, using to enable ports3-9

remote access connection manager error10-3

reorder tone

callers hear3-3

hearing, at end of message5-5

hearing, when answering call4-3

repeat notifications8-5

restart notifications8-5

ring signal, testing3-5

rings to wait, setting4-3

routing rules, testing3-7

S

services, Cisco UnityA-1

service startup settings, checking10-2

Set Record Format utility6-5

Set Volume utility6-2

single-line tests, setup1-2

SIP integration, diagnostic test setup1-1

Skinny TSP traces, obtaining2-5

startup problems

browser error messages10-4

error messages10-1

Status Monitor

accessing after upgrade10-5

access problems13-10

missing or unusable pages13-10

subscribers

conversation problems13-2

create user error9-2

mailboxes filled with message notifications5-5, 8-8

missing from directory handler13-8

missing from distribution list13-8

supervised transfers, confirming settings4-2

Switch.ini version, locating1-5

System Event logs, finding errors10-2

system event notifications10-7

T

test extensions, setting up1-1

testing

DTMF signals on feature-set phones13-3

DTMF signals on operator console13-4

hunt group programming (non-IP phone systems)3-6

routing rules3-7

touchtones, no response to13-2

traces

macro12-11

micro12-11

TSP2-4

TSP version number, locating1-5

TTY garbled characters6-9

U

Universal Dialogic Diagnostics utility12-15

utilities

Advanced Settings Tool12-13

AudioStat6-11

Call Viewer12-10

CAP Ripper6-13

Cisco Unity Diagnostic Tool12-11

Integration Monitor12-1

Learn Tones12-5

RTP Parser6-14

Set Record Format6-5

Set Volume6-2

Universal Dialogic Diagnostics12-15

Wave Gain6-6

V

verifying

fax settings, subscriber11-1

integration settings, Cisco CallManager4-3

virus, recovery from13-5, 13-10

voice cards

Dialogic, testing with UDD utility12-15

problems, isolating3-10

voice not transmitted9-1

voice server

hard disk almost full errors10-7

restarting10-7

volume, greetings and voice names6-1

W

Wave Gain utility6-6

web pages

incomplete or blank13-5

missing or unusable13-5

web pages missing or unusable13-10