Cisco Unity Maintenance Guide (With Microsoft Exchange), Release 4.0(5) - Remote Access [Cisco Unity]

Table Of Contents

Remote Access

Accessing Cisco Unity Remotely

Using Windows Terminal Services

Windows Terminal Services Limitations

Using pcAnywhere

Using a Virtual Private Network

Remote Access

Accessing Cisco Unity Remotely

There are several methods that allow remote access to the Cisco Unity server so that you can do tasks—such as loading updates or patches, and transferring files—that otherwise would have to be done locally. Depending on your site, you can set up remote access to the Cisco Unity server as described in the following sections:

•Using Windows Terminal Services

•Using pcAnywhere

•Using a Virtual Private Network

Using Windows Terminal Services

Windows Terminal Services (WTS) comes with Windows 2000, and should already be set up on the Cisco Unity server. In order to set up and use WTS on your remote computer, do the following procedures. (For details on setting up WTS on the Cisco Unity server, refer to the "Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation" Appendix of the Cisco Unity Installation Guide. Refer to the installation guide for your Cisco Unity 4.0(5) configuration at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

To find additional information about WTS, refer to the Help available from either the Terminal Services server program on the Cisco Unity server, or from the Terminal Services Client program that you install on the remote computer. You can also refer to the Microsoft website.

Note that in order to use the paste function in the Medial Master when you use WTS to access either the Cisco Unity Administrator or Cisco Personal Communications Assistant on a Cisco Unity server using Windows 2000, the WAV file that you paste must be in G.711 format.

To Create the Windows Terminal Client Install Disks

To use WTS on a remote computer, you must first create a set of install disks by using the WTS host program on the Cisco Unity server. You will need two blank disks—labeled "Disk 1" and "Disk 2"—to do this procedure.

Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Terminal Services Client Creator.

Step 2 In the Create Installation Disk(s) dialog box, do the following sub-steps:

a. Click Terminal Services for 32-bit x86 Windows.

b. Check the Format Disk(s) check box to erase any existing data on the disks, and then click OK.

Step 3 Follow the on-screen instructions to create the two install disks.

Step 4 Close the Create Installation Disk(s) dialog box.

To Set Up the WTS Client on a Remote Computer

Step 1 On the remote computer, insert Disk 1 in the A drive, and run Setup.exe.

Step 2 Follow the on-screen instructions to complete the installation.

Step 3 On the Windows Start menu, click Programs > Terminal Services Client > Client Connection Manager.

Step 4 In the Client Connection Manager window, click File > New Connection.

Step 5 Follow the on-screen instructions to complete the Connection wizard.

To Start a Remote Session with WTS

When you connect to the Cisco Unity server from a remote computer by using WTS, your computer controls the server. The Cisco Unity server screen appears within a window on your remote computer and, in general, you can access any of the server files and applications. We recommend that the Cisco Unity server host only one WTS connection at a time.

Step 1 On the remote computer, do one of the following:

•In the Client Connection Manager window, double-click the new connection icon that was created in the "To Set Up the WTS Client on a Remote Computer" procedure.

•On the Windows Start menu, click Programs > Terminal Services Client > <New connection icon>. If you changed the default location for the new connection icon, go to the location that you specified in the "To Set Up the WTS Client on a Remote Computer" procedure.

Step 2 Log on to the Cisco Unity Administrator with the applicable name and password.

To Do File Transfers

Step 1 On the remote computer, run \\<IP Address for Cisco Unity Server>\c$.

Step 2 Log on to the Cisco Unity Administrator with the applicable name and password.

Step 3 Transfer files by using either copy-and-paste or drag-and-drop Windows commands.

To End a Remote Session with Windows Terminal Services

Step 1 On the remote computer, log off and exit the Cisco Unity Administrator.

Step 2 Close the Terminal Services Client <New Connection> window.

Step 3 When prompted, click OK to end the remote connection session.

Windows Terminal Services Limitations

WTS is supported for use on the Cisco Unity server, with the limitations shown in Table 9-1. On subscriber workstations, WTS is not supported for use with Cisco Unity ViewMail for Microsoft Outlook.

Table 9-1 Windows Terminal Services Limitations with Cisco Unity

Remote Functionality

Cisco Unity 4.0(1) and Later

Install or upgrade Cisco Unity

Not supported

Set the dB level of recorded names and greetings by using the Set Volume utility

Not supported

Convert recorded names and greetings to a different codec by using the Set Wav Format utility

Not supported

Using WTS in console mode, which is available through the /console command line parameter

Not supported

Using pcAnywhere

You can install pcAnywhere on the Cisco Unity server and on remote computer(s) that will be used to access the Cisco Unity server in your organization. Contact your reseller for the applicable number of licenses.

Use the following procedures to set up and use pcAnywhere on a remote computer. For more detailed procedures or information about the other pcAnywhere capabilities that may be useful to you, refer to the pcAnywhere documentation.

To Set Up pcAnywhere on a Remote Computer

Step 1 Insert the pcAnywhere compact disc in the remote computer.

Step 2 Follow the on-screen instructions to complete the installation.

Step 3 On the Windows Start menu, click Programs > Symantec pcAnywhere, or double-click the desktop shortcut provided.

Step 4 In the pcAnywhere Manager window, double-click the Add Remote icon.

Step 5 From the Connection Info tab, do one of the following:

•If you are using a modem connection, check the applicable check box in the Device List to indicate the modem that is used by your remote computer. Then, click the Settings tab, and enter the phone number of the Cisco Unity server in the Use Dialing Properties and Phone Number fields.

•If you are using a LAN connection, confirm that TCP/IP is selected. Then, click the Settings tab, and enter the IP address for the Cisco Unity server in the Network Host PC to Control or IP Address field.

Step 6 Enter or change other properties as needed on the remaining tabs.

Step 7 Click OK.

Step 8 Enter a name for the new Remote icon that you just created, and then press Enter.

To Start a Remote Session with pcAnywhere

When you connect to the Cisco Unity server from a remote computer by using pcAnywhere, your computer controls the server. The Cisco Unity server screen appears within a window on your remote computer and, in general, you can access any of the server files and applications. Before you start a remote session, confirm that pcAnywhere is running in host mode on the Cisco Unity server. If you plan to use a modem connection, confirm that there is no checkmark in the Launch With Windows check box on the Settings tab of the Host Properties dialog box.

Note that a Cisco Unity server can host only one pcAnywhere connection at a time.

Step 1 On the remote computer, double-click the desktop shortcut provided to start pcAnywhere.

Step 2 Double-click the new Remote icon that was created in the "To Set Up pcAnywhere on a Remote Computer" procedure.

Step 3 When it becomes available, click the listing for the Cisco Unity server that you want to access, and then click OK.

When a connection with the Cisco Unity server is established, the desktop of the Cisco Unity server appears, and the pcAnywhere online toolbar is displayed across the top of the screen.

Step 4 If desired, do the following sub-steps to improve your connection speed:

a. From the pcAnywhere online toolbar, click View/Modify Online Options.

b. In the Online Options dialog box, click 16 Colors from the Color Scale menu, and then click OK.

Step 5 Log on to the Cisco Unity Administrator with the applicable name and password.

To End a Remote Session with pcAnywhere

Step 1 On the remote computer, log off and exit the Cisco Unity Administrator.

Step 2 From the pcAnywhere online toolbar, click End Remote Control Session, and then click Yes.

Using a Virtual Private Network

A Virtual Private Network (VPN) is a private network that uses public phone lines (or in some cases a cable modem). Privacy is maintained through encryption and the use of secure protocols. When you use a VPN to access Cisco Unity through a firewall, you will be able to use Cisco Unity as if you were inside the network.

VPN is required in the following circumstances:

•You need access to the Cisco Unity Administrator website (http://<Cisco Unity server name>/web/sa) from a remote computer outside your network firewall.

•You need to use the Media Master control bar to record voice names and greetings by using Distributed Component Object Model (DCOM) to connect your remote computer to the Cisco Unity server through a firewall.

Note If you are not using VPN for remote access, refer to the Microsoft website for information on configuring DCOM through a firewall.

Discuss setting up a VPN with your LAN administrator.