Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

access code, missing for external line 9-7

account, locked 11-6

AGC 7-12

AMIS

and Toshiba phone systems 6-17

diagnostic trace settings 2-13

fourth-column tones, problems with 6-17

messages, delivery delays 6-1

messages are not delivered to UAmis mailbox 6-7

messages leave UAmis mail file but are not delivered 6-8

messages stuck in UAmis mail file 6-7

transmission, viewing 6-16

troubleshooting problems with outbound messages 6-2

Application logs, finding errors 11-2

audio not transmitted 10-1

audio quality 7-1

automatic gain control 7-12

B

browser error messages 11-4

busy ports notification 11-6

C

callers hear reorder tone or dead air space 3-3

calls

disconnected 5-4

internal, not answered 3-5

none answered 3-1

some answered 3-5

call transfers, transferred to incorrect greeting 4-1

Call Viewer utility, about 13-10

Cisco CallManager integration

diagnostic test setup 1-1

DTMF signal problems 14-2

multimedia sound system problems 14-7

subscriber transfer problems 4-3

Cisco Personal Communications Assistant

about installation 17-1

access problems 14-6

Application logging 17-2

corrupt or missing pages 14-5

how to determine version 1-6

incomplete or blank pages 14-4

logging 17-2

restoring 14-5

Setup Process logging 17-2

Cisco TAC, reporting problems to 1-3

Cisco Unity Administrator, access problems 14-9

Cisco Unity Assistant, access problems 14-7

class of service

license limit reached 11-5

logon access denied 11-4

codecs, changing 7-7

comfort noise 7-15

COM ports

disabling device detection 3-3

viewing assignments 3-2

confirming

phone system settings 3-2

ports, number of 3-9

conversation errors 11-6

D

data packets, viewing 13-1

dead air space, callers hear 3-3

delayed messages, causes of 5-2

diagnostics test setup 1-1

Diagnostic Tool 13-11

diagnostic traces

AMIS 2-13

Dialogic TSP 2-10

Dr. Watson 2-11

Event logs 2-2

macro traces 2-2

micro traces 2-4

settings for Domino directory monitor 2-12

settings for MWIs 8-4

settings for troubleshooting Cisco Unity components 2-12

diagnostic trace utilities, list 2-1

Dialogic

automatic gain control 7-13

quiet parameter, changing 5-4

single-line test setup 1-2

traces, obtaining 2-10

Dialogic TSP, traces 2-10

dial tone present at end of message 5-5

directory handler missing subscribers 14-7

disabling

COM ports 3-2

detection of devices on COM ports 3-3

diagnostic logs 13-11

disconnected calls 5-4

distribution list missing subscribers 14-7

DohPropTest, using to view message properties in the UAmis mail file 6-16

Domino directory monitor, diagnostic trace settings 2-12

Domino server down or disconnected 5-2

Dr. Watson logs 2-11

DTMF

duration and delay settings, comparing 14-4

phone signal problems (circuit-switched phone systems) 14-3

phone signal problems (Cisco CallManager) 14-2

testing on feature-set phones 14-3

testing on operator console 14-4

dual network interface card configuration 10-2

E

e-mail

attachments, fax problems 12-1

Text to Speech problems 11-7

error messages

browser 11-4

e-mail and voice 11-6

startup 11-1

Windows 11-4

errors, finding in Application and System Event logs 11-2

Event log traces, obtaining 2-2

expansion chassis 10-4

external lines

access code missing 9-7

use in message notification 9-5

F

failover, SQL replication not configured by failover configuration wizard 16-1

fax

delivery problems 12-2

e-mail attachment, problems 12-1

forwarded 12-2

verifying subscriber settings 12-1

feature set phones, DTMF signal problems 14-3

forward timer, out of synch 4-2

G

gain control 7-12

garbled TTY characters 7-15

greetings

call transfer problems 4-1

volume 7-1

wrong greeting plays 4-3

H

hacker attack, recovery from 14-9

hunt groups

confirming programming with Cisco Unity failover 3-7

confirming programming without Cisco Unity failover 3-6

programming errors 3-6

I

Integration Monitor

correcting display problems 13-4

display options table 13-3

field value table 13-2

frequently asked questions 13-4

utility, about 13-1

integrations

call transfer problems 4-1

internal calls, not answered 3-5

test setup, single-line 1-2

verifying settings (Cisco CallManager) 4-3

L

Learn Tones

process failure, troubleshooting 13-9

running 5-5

switch configuration file location 13-6

tone definitions 13-5

utility, about 13-5

licensing problems 3-9

log files, creating 13-11

logs

Dr. Watson 2-11

Event 2-2

M

macro traces 13-11

Cisco Unity Diagnostic Tool (UDT) 2-2

enabling 2-4

list of 2-3

Media Master

appears as a red X 18-2

control bar buttons are disabled 18-1

control bar is missing from page 18-1

does not play or does not record with multimedia devices 18-4

does not play or does not record with phone 18-4

play and record buttons greyed out 18-3

problems that occur with client applications 18-1

median volume setting 7-13

message notifications

access code errors 9-7

device problems 9-7

dual integration settings, correcting 9-8

external numbers, no calls made 9-5

port setup 9-2

setup, testing 9-4

slow for multiple subscribers 9-1

slow for single subscriber 9-3

subscriber errors 9-5

subscriber mailboxes filled with 5-5, 9-8

testing devices 9-7

message playback volume 7-1

messages

AMIS delivery problems 6-1

AMIS outbound delivery problems 6-2

delayed 5-2

delayed delivery 5-2

disappearing 5-2

leave UAmis mail file but not delivered 6-8

not delivered to UAmis mail file 6-7

notifications, SMS 9-6

notifications, types that trigger 9-6

playback volume problems 7-1

recording cuts off 5-3

server outage, recording during 5-2

speed 7-5

stuck in UAmis mail file 6-7

subscriber mailboxes filled with message notifications 5-5, 9-8

message waiting indicators (MWIs)

about 8-1

randomly turned on 10-2

troubleshooting 8-4

micro traces

Cisco Unity Diagnostic Tool (UDT) 2-4

enabling 2-8

gathering into a file 2-10

interpreting 2-9

list of 2-5

viewing 2-9

micro traces diagnostic tool 13-11

multimedia sound system problems 14-7

MWIs. See message waiting indicators

N

network interface card (NIC) 10-1

O

opening greeting

caller hears in error (Cisco CallManager integration) 4-3

caller hears instead of personal options 14-2

P

packets, viewing values 13-1

PCA. See Cisco Personal Communications Assistant

performance counters 13-16

phone system

line not working 3-11

packets, viewing 13-1

programming, confirming (Ericsson MD-110) 4-3

settings, confirming 3-2

port configuration

confirming 3-10

disabled or set incorrectly 3-10

licensing does not match 3-9

message notification problems 9-2

ports

all ports busy notification 11-6

assigned incorrectly 3-2

calls misdirected 3-10

calls sent to port that is not set to answer 9-3

confirming number 3-9

disabled or enabled 3-10

hanging due to misconfiguration 9-3

prompts

sound quality issues 7-15

speed 7-4

Q

quiet parameter, Dialogic voice card 5-4

R

Registry, using to enable ports 3-11

remote access connection manager error 11-3

reorder tone

callers hear 3-3

hearing, at end of message 5-5

hearing, when answering call 4-3

repeat notifications 9-5

reports

generation problems 15-1

notification problems 15-2

restart notifications 9-5

ring signal, testing 3-5

rings to wait, setting 4-3

routing rules, testing 3-9

S

services, Cisco Unity A-1

service startup settings, checking 11-2

Set Prompt Speed utility 7-4

Set Record Format utility 7-7

Set Volume utility 7-3

single-line tests, setup 1-2

SIP integration, diagnostic test setup 1-1

SQL replication not configured by failover configuration wizard 16-1

startup problems

browser error messages 11-4

error messages 11-1

Status Monitor

accessing after upgrade 11-5

access problems 14-9

missing or unusable pages 14-9

subscribers

conversation problems 14-2

create user error 10-2

mailboxes filled with message notifications 5-5, 9-8

missing from directory handler 14-7

missing from distribution list 14-7

supervised transfers, confirming settings 4-2

Switch.ini version, locating 1-5

System Event logs, finding errors 11-2

system event notifications 11-7

T

test extensions, setting up 1-1

testing

DTMF signals on feature-set phones 14-3

DTMF signals on operator console 14-4

hunt group programming (non-IP phone systems) 3-8

routing rules 3-9

touchtones, no response to 14-2

traces

AMIS 2-13

macro 13-11

micro 13-11

settings for Domino directory monitor 2-12

settings for MWIs 8-4

settings for troubleshooting Cisco Unity components 2-12

TSP diagnostic traces, Dialogic 2-10

TSP version number, locating 1-5

TTY garbled characters 7-15

U

UAmis mail file

determining why messages are stuck 6-8

viewing message properties 6-16

UDT (Cisco Unity Diagnostic Tool)

macro traces 2-2

micro traces 2-4

settings for Domino directory monitor 2-12

settings for MWIs 8-4

settings for troubleshooting Cisco Unity components 2-12

Unity Diagnostic Tool

AMIS diagnostic traces 2-13

setting and retrieving AMIS traces 6-16

Universal Dialogic Diagnostics utility 13-15

utilities

Advanced Settings Tool 13-13

AudioStat 7-16

Call Viewer 13-10

CAP Ripper 7-18

Cisco Unity Diagnostic Tool 13-11

diagnostic 2-1

Integration Monitor 13-1

Learn Tones 13-5

RTP Parser 7-19

Set Prompt Speed 7-4

Set Record Format 7-7

Set Volume 7-3

Universal Dialogic Diagnostics 13-15

Wave Gain 7-11

V

verifying

fax settings, subscriber 12-1

integration settings, Cisco CallManager 4-3

virus, recovery from 14-9

voice cards

Dialogic, testing with UDD utility 13-15

problems, isolating 3-11

Voice Connector, troubleshooting problems with 6-7

voice not transmitted 10-1

voice server

hard disk almost full errors 11-7

restarting 11-7

volume, greetings and voice names 7-1

W

Wave Gain utility 7-11

web pages

incomplete or blank 14-4

missing or unusable 14-5