This document contains programming that requires a scriptable browser, such as Microsoft Internet Explorer or Netscape Navigator. You may not have full access to this page's powers at this time.

Cisco Customer Case Studies

Mission Critical Communications: Converging Disparate Stakeholders for Quick Response
Tuesday 29 September 2009, Time:11:30am — 12:15pm
Session ID: ITMCCS-1882
Auckland Airport is NZ’s busiest airport, with 13 million travellers through the airport annually. Communications at the Airport are mission critical, whether coordinating a multi-agency emergency response or simply responding to the needs of the 12,000 daily employees.

In this session, Tony Wickstead, CIO for the Auckland Airport and Geoff Lawrie, Cisco New Zealand Country Manager, present a case study of the Auckland Airport Cisco IPICS deployment and the lessons learned in transforming a communications strategy for critical response.

This session targets business and networking professionals with an interest in understanding how technology has been used to achieve improved business outcomes.

Speakers: Tony Wickstead, Chief Information Officer, Auckland Airport Geoff Lawrie, New Zealand Country Manager, Cisco

Tony Wickstead
Tony Wickstead has more than 10 years experience in executive roles within the technology and telecommunications industry, in Australia and New Zealand most recently with Ernst and Young, along with tenures at Kodak Australia, NCR Australia and BellSouth, New Zealand. Tony has extensive experience in operations, logistics and service management along with business strategy/planning development and information technology strategy, organisational change and project management

Outlook Statement:
“Auckland Airport is one of the most important transport, tourism and infrastructure businesses in New Zealand. My role is to assist the board and management in developing and delivering the overall technology and telecommunications strategy for Auckland Airport.”

“AA is taking a thought leadership role in the delivery of information technology and telecommunications solutions for its diverse group of stakeholders where technology decisions are predicated on business requirements, value generation and operational efficiency, not from a desire for more technology.”

Tony is a graduate of Auckland University with a Masters in Business Administration (MBA) and Post Graduate Diplomas in Marketing and Operations.

He is a founding member of the Australian/New Zealand Airports ICT Forum, A board member of TUANZ and past member of the SITA Customer Advisory Board.

Geoff Lawrie
Geoff Lawrie has 25 years of professional business experience in the technology industry in New Zealand and Asia/Pacific, with 15 of those years spent in general manager or managing director positions for large multinationals and locally listed companies, including GDC Communications Ltd, Microsoft and Brainz Instruments Ltd.

As country manager for Cisco New Zealand, Lawrie is responsible for oversight of all Cisco’s business across the local market.

Lawrie is active in the technology industry and has been a board member of the Information Technology Association of New Zealand and the Information Technology Advisory Group. He supported the Knowledge Wave initiative to rapidly develop IT skills among New Zealanders, myriad education sector programs and a number of government-led initiatives that focused on technology growth and innovation.

Most recently, he has joined the NZICT Group — an industry association that aims to address issues within the IT industry to further New Zealand’s productivity, competitiveness and economic growth.

The Importance of Networking in Health
Tuesday 29 September 2009, 10:30am — 11:15am
Session ID: ITMCCS-1881
Today‘s healthcare providers face a daunting challenge: sustaining or improving patient care levels despite clinician and nurse shortages, increasing complexity, and growing budgetary pressures. As a result, Health Departments are looking to deliver sustained technology enabled business changes.

Over the last year NSW Health has established several new major clinical and corporate initiatives, including a 3-year infrastructure program to begin upgrading NSW Health’s networks and data centres. In addition, NSW Health manages a $10B+ multi-year capital works program building the health facilities of the future.

This session will provide an overview of the importance of networking to NSW Health. It will also address the principles of networking for health, looking at the critical role that advanced technologies can play in transforming healthcare. The application of unified communications, tele-health, mobility, bedside entertainment and high availability design in health will be discussed.

This session is most relevant to business and networking professionals wanting to understand how organisations are using technology as a tool to solve important business problems and to achieve improved business outcomes.

Speakers: Greg Wells, Director of ICT Strategy and Architecture, NSW Health Tristan Whitehorne, Customer Solutions Executive, Cisco

Greg Wells
Greg is the Director of ICT Strategy and Architecture for NSW Health. He is accountable for establishing NSW Health’s ICT strategy and capital investment program, including obtaining the necessary funding from NSW Treasury for state-wide ICT development.

Prior to his current role Greg developed and directed NSW Health’s Business Information (BI) Program and before joining Health, Greg was a Senior Manager in Accenture's Public Service Operating Unit, leading a number of major reform programs in some of the largest government agencies in Australia and Singapore.

Tristan Whitehorne
Tristan is a Customer Solutions Executive in the Cisco Services organisation. Tristan is responsible for Cisco Service’s Consulting business in ANZ. Prior to joining Cisco in 2006, Tristan was a Senior Manager at Accenture and a European Director at Zurich Financial Services. Tristan has a wide range of experience in network and technology enabled business change, having been involved with recent clients such as: Queensland Health, NSW Health, ACT Health, NSW Education, AGIMO, ANZ Bank, Australia Post, NAB, Optus and Westpac.

Over the last 18 months, Tristan has been spending a significant amount of time with major public health customers as their operations continue to face public and political scrutiny. His role involves helping them articulate their multi-phase infrastructure transformation plans and realign their operational and service capabilities to support a growing range of advanced and emerging technology enabled processes. In parallel, Tristan has been deeply engaged with the building industry who are responsible for building the next generation of Australia’s Digital Hospitals.

ICT in Education: An Opportunity to Deliver Improved Education Outcomes
Wednesday 30 September 2009, 1:00pm — 1:45pm
Session ID: ITMCCS-1883
All levels of the Australian education system are experiencing a period of increased government investment, through programs such as the Digital Education Revolution, the Education Investment Fund, and a range of eResearch initiatives. Unusually, much of this investment is ICT related and consequently the expectations of ICT to deliver genuine benefit to the sector have increased greatly.

This session explores the way in which innovative ICT can deliver benefits in teaching and learning. Several local and international case studies will be examined to support this discussion.

This session targets business and networking professionals with an interest in understanding the role of technology in solving business problems and ultimately, achieving improved business outcomes.

Speakers: Peter Elford, Public Sector Solutions Architect, Cisco

Peter Elford
Peter Elford is a sixteen year veteran at Cisco Systems and as the Public Sector Solutions Architect is responsible for articulating an architectural approach to how networked technologies can provide positive outcomes for Australia public sector agencies, specifically within the education sector. Before taking up this position in early 2007, Peter held roles as the Federal Region Manager, responsible for Cisco’s engagements with the Australian Federal sector, as a Corporate Consulting Engineer working on residential broadband solutions and a range of activities related to network security, and as both a Technical Marketing Engineer and Systems Engineer. Prior to joining Cisco Systems in February 1993 he worked for three years at the Australian Academic and Research Network (AARNet), where he had responsibility for much of the hands on engineering for the embryonic Australian Internet. Peter holds a BSc (Hons) from the Australian National University.