The Cisco Shared Support program is for for Gold, Silver, and select Premier certified partners who meet Cisco Shared Support eligibility criteria and demonstrate their ability to sell, renew and deliver high-quality service under their own brand. Cisco Shared Support enables Gold, Silver, and select Premier certified partners to offer their unique service portfolio and build on their core competencies by leveraging Cisco’s technical expertise and parts logistics infrastructure to maximize profitability.

As a complement to Cisco Shared Support, partners may choose to complement their portfolio of services by using Cisco Brand Resale to expand their geographic reach, provide advanced technology support or accommodate customer preference.

Under the TSS Portfolio umbrella, partners have access to Cisco technology experts, award-winning Web-based support tools, software support and updates, Cisco industry leadership, and more.

The Cisco Systems® Partner Technical Support Services (PTSS) Portfolio is designed to provide qualified partners who have invested in Cisco® technology a support infrastructure, and resource skill development with opportunities to help differentiate their services in the market while delivering high quality customer support.