Table Of Contents

A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - R - S - T - U - V -

Index

A

AA 62-11

AAR

configuring 13-1

admission control

implementing with locations 10-1

analog access gateways and ports

adding 56-16

Annunciator 31-1

configuring 31-1

deleting 31-7

finding 31-2

updating 31-5

annunciator

configuration settings (table) 31-9

application dial rules

adding 14-1

configuring 14-1

deleting 14-3

modifying 14-2

reprioritizing 14-4

updating 14-3

application profiles 62-9

autogenerated device profiles

configuring directory numbers 53-12

automated alternate routing groups

adding 13-3

configuration settings (table) 13-6

configuring 13-1

deleting 13-5

finding 13-2

updating 13-4

Automated Attendant (AA) 62-11

auto-registration

configuration settings (table) 11-5

configuring 11-1

disabling 11-3

enabling 11-2

reusing auto-registration numbers 11-7

B

BRI

gateway configuration 56-50

ports, adding 56-11

browsing

Cisco CallManager 1-2

Java Runtime Environment 1-4

security

hypertext transfer protocol 1-4

C

call display restrictions

configuring in device profile default configuration 54-6

configuring in translation pattern 26-15

configuring in user device profile 53-5

phone configuration 57-22

calling search space

configure display in drop-down list box 57-71

calling search spaces

adding 19-3

configuration settings (table) 19-8

configuring 19-1

copying 19-5

deleting 19-6

finding 19-2

updating 19-4

call pickup

adding a group number 41-4, 41-5

assigning directory numbers to a group 41-10

configuring 41-1

deleting a group number 41-7

finding a group number 41-2

group configuration settings (table) 41-9

updating a group number 41-6

call waiting

configuration settings 57-70

Cisco CallManager

adding 3-4

benefits 1-2

browsing into 1-2

component versions 3-11

configuration settings (table) 3-8

configuring 3-1

deleting 3-6

finding 3-1

groups

adding 4-4

configuration overview 4-1

configuration settings (table) 4-8

copying 4-6

deleting 4-7

finding 4-2

updating 4-5

introduction 1-1

key features 1-2

more information 1-8

overview 1-1

server configuration 2-1

updating 3-5

Cisco CallManager Administration Guide

audience xxvi

conventions xxviii

organization xxvi

purpose xxv

related documentation xxvii

Cisco CallManager subscriber

removing B-1

Cisco IP Manager Assistant (IPMA)

configuration wizard for proxy line 29-1

Cisco IP Phones

adding 57-5

configuration overview 57-1

configuring 57-2

copying existing 57-7

deleting 57-11

directory numbers 57-45

displaying MAC address 57-3

finding and listing 57-43

resetting 57-9

templates, phone button

configuring 59-1

updating 57-10

Cisco IP Phone Services

adding a service 42-4

adding a service parameter 42-8

configuration settings (table) 42-7

configuring 42-1, 57-37

deleting a service 42-6

deleting a service parameter 42-11

dependency records 42-6

finding a service 42-2

parameter settings (table) 42-12

subscribing 57-38

unsubscribing 57-40

updating 57-39

updating a service 42-5

updating a service parameter 42-10

Cisco IP SoftPhone

user information 62-13

Cisco Unity

failover voice-mail port setup C-4

upgrading to Cisco CallManager 4.0 or later C-2, C-3

user configuration voice mailbox 62-3

voice-mail port adjustments C-1

voice-mail port changes C-1

Cisco Unity voice mailbox

directory numbers 57-50

Cisco Unity voice-mail port

failover C-4

Cisco uOne

MWI device, configuring 48-4

Cisco voice mail

adding a new server and ports 47-1

adding ports 46-4

adding ports with the wizard 47-9

configuring 46-1

configuring message waiting 48-1

configuring port wizard 47-1

configuring profile 50-1

copying ports 46-7

deleting ports 46-5

deleting ports with the wizard 47-11

finding a message waiting number 48-1

finding ports 46-2

port configuration settings (table) 46-8

port wizard device information configuration settings 47-2

port wizard directory number configuration settings 47-5

updating ports 46-6

Cisco voice-mail pilot

configuring 49-1, 49-4

deleting 49-4

finding 49-1

CMLocal date/time group 5-1

component versions 3-11

conference bridges

adding a Cisco Conference Bridge (WS-SVC-CMM) 32-17

adding a Cisco IOS device 32-11

adding a Cisco video conference bridge device 32-13

adding a hardware device 32-8

adding a meet-me number pattern 45-5

adding a software device 32-5

Cisco Conference Bridge (WS-SVC-CMM) configuration settings (table) 32-18

Cisco IOS configuration settings (table) 32-12

Cisco video configuration settings (table) 32-15

configuring 32-1

copying a meet-me number pattern 45-4

deleting a conference device 32-21

deleting a meet-me number pattern 45-7

finding 32-2

finding a meet-me number pattern 45-1

hardware configuration settings (table) 32-10

software configuration settings (table) 32-7

updating a conference device 32-20

updating a meet-me number pattern 45-6

updating conference bridge parameters 32-23

conventions xxviii

CTI

find and list CTI route points configuration pane (figure) 52-7

route point configuration pane (figure) 52-2

route points

adding 52-2

configuration settings (table) 52-8

configuring 52-1

deleting 52-4

finding 52-5

modifying 52-3

resetting 52-7

CTI ports

adding 57-5

copying existing 57-7

custom phone button templates

adding 59-4

deleting 59-7

finding 59-2

modifying 59-6

renaming 59-6

updating 59-9

D

date/time groups

adding 5-4

configuration settings (table) 5-7

configuring 5-1

deleting 5-5

finding 5-2

updating 5-5

defaults

devices

configuration settings (table) 6-3

configuring 6-1

updating 6-1

with non-firmware loads 6-4

dependency records

accessing A-3

buttons A-5

Cisco IP Phone Services 42-6

disabling A-2

enabling A-1

enterprise parameter A-1

overview A-1

route filters 15-10

user device profile 53-9

voice-mail pilot numbers 49-4

voice-mail ports 46-5

voice-mail profile 50-3

device defaults

configuration settings (table) 6-3

configuring 6-1

updating 6-1

device pools

adding 8-4

configuration settings (table) 8-8

configuring 8-1

deleting 8-6

finding 8-2

updating 8-5

device profile default

configuring 54-1

device profile defaults

adding 54-2

configuration settings 54-5

deleting 54-3

subscribing a service 54-4

updating 54-3

device profiles

adding a user 53-4

configuring 53-1

configuring directory numbers for autogenerated device profiles 53-12

deleting a user profile 53-9

finding 53-2

updating a user profile 53-8

updating autogenerated profile 53-10

devices

adding 51-2

Cisco IP Phones

configuration overview 57-1

configuring 57-2

configuring 51-1

defining common characteristics 8-1

gatekeepers, configuring 55-1

gateways 56-1

MWI configuration settings (table) 48-5

restarting or resetting 51-2

trunks, configuring 58-1

with non-default firmware loads 6-4

directory

Cisco Unity voice mailbox 62-3

supported characters 62-7

directory number

calling search space list 57-71

directory number configuration

creating Cisco Unity voice mailbox 57-50

directory numbers

adding 57-45

call waiting configuration settings 57-70

configuration settings (table) 57-51

configuring 57-45

deleting unassigned 28-4

removing from phone 57-49

updating 57-47

updating unassigned 28-5

document

audience xxvi

conventions xxviii

organization xxvi

purpose xxv

documentation

related xxvii

Domain Name System (DNS) 2-1

E

E1 PRI ports 56-10

enterprise parameters

configuring 9-1

dependency records A-1

extension mobility, user information 62-12

external phone number mask 11-6

external route plan wizard

configuring 27-1

confirming the external route plan 27-10

creating an external route plan 27-2

deleting an external route plan 27-12

entering location information 27-5

finishing the external route plan 27-11

generating the external route plan 27-9

providing gateway information 27-7

providing tenant information 27-4

selecting gateways 27-6

setting the routing options 27-2

F

firmware loads, devices with non-default 6-4

functional groups

adding 64-4

deleting 64-5

described 64-3

updating 64-5

FXO ports 56-8

FXS ports 56-6

G

gatekeepers

adding 55-4

configuration settings (table) 55-8

configuring 55-1

deleting 55-5

finding 55-2

modifying 55-6

resetting 55-7

gateways

adding 56-1

analog access configuration settings (table) 56-83

analog access gateway, adding 56-16

BRI configuration settings (table) 56-50

Cisco IOS SCCP gateway configuration settings (table) 56-90

Cisco VG224/VG248 analog gateway, adding 56-18

Cisco VG224/VG248 analog ports, adding 56-18

Cisco VG248 configuration settings (table) 56-88

configuration settings (table) 56-20

configuring 56-1

deleting 56-116

E&M port configuration settings (table) 56-101

E1/T1 configuration settings (table) 56-30

finding and listing 56-104

FSX/FXO configuration settings (table) 56-24

ground start port configuration settings (table) 56-100

H.323, adding 56-15

H.323 configuration settings (table) 56-70

ISDN 56-31

ISDN BRI 56-50

loop start port configuration settings (table) 56-98

MGCP

Cisco IOS, adding 56-3

configuration settings (table) 56-21

FXO ports, adding 56-8

FXS ports, adding 56-6

ports, adding 56-6

T1-CAS ports, adding 56-9

T1 PRI or E1 PRI ports, adding 56-10

MGCP BRI

configuring 56-50

ports, adding 56-11

modifying 56-115

non-IOS, adding 56-14

port configuration settings (table) 56-94

ports, adding 56-16

POTS port configuration settings (table) 56-95

PRI 56-31

providing gateway information using external route plan wizard 27-7

resetting 56-117

restarting 56-117

SCCP

Cisco IOS, adding 56-12

searching

by calling search space 56-109

by description 56-106

by device name 56-104

by device pool 56-110

by device type 56-113

by directory number 56-107

by route group 56-112

searching by route pattern 56-107

selecting using external route plan wizard 27-6

T1-CAS configuration settings (table) 56-63

updating 56-118

Global Directory

advanced search 63-3

basic search 63-1

LDAP 63-1

overview 63-1

group call pickup

adding a group number 41-4, 41-5

assigning directory numbers to a group 41-10

configuring 41-1

deleting a group number 41-7

finding a group number 41-2

group configuration settings (table) 41-9

updating a group number 41-6

groups

Cisco CallManager

configuration settings (table) 4-8

configuring 4-1

date/time

configuration settings (table) 5-7

overview 5-1

H

H.323, adding gateways 56-15

HTTPS

HTTP over secure sockets layer 1-4

hunt lists

adding 24-4

adding line groups 24-5

changing the order of line groups 24-8

configuring 24-1

deleting 24-8

finding 24-2

removing line groups 24-7

hunt pilots

adding 25-4

configuration settings (table) 25-9

configuring 25-1

copying 25-6

deleting 25-7

finding 25-2

updating 25-5

I

introduction to Cisco CallManager 1-1

IP address 2-1

IP Phones, Cisco

configuration overview 57-1

configuring 57-2

IP Phone Services, Cisco

configuring 57-37

subscribing 57-38

unsubscribing 57-40

updating 57-39

ISDN, gateway configuration 56-31

ISDN BRI, gateway configuration 56-50

K

keypad templates, configuring 59-1

L

LDAP parameters 9-1

line groups

adding 23-3

adding devices 23-4

configuration settings (table) 23-9

configuring 23-1

deleting 23-8

finding 23-2

removing devices 23-6

updating 23-7

locations

adding 10-4

configuration settings (table) 10-8

configuring 10-1

deleting 10-5

finding 10-2

resynching bandwidth 10-7

updating 10-5

M

max list box enterprise parameter

calling search space 57-71

media resource group lists

adding 38-4

configuration settings (table) 38-8

configuring 38-1

copying 38-6

deleting 38-7

finding 38-2

updating 38-5

media resource groups

adding 37-4

configuration settings (table) 37-9

configuring 37-1

copying 37-6

deleting 37-7

finding 37-2

updating 37-5

Media Termination Point (MTP) 33-1

meet-me number patterns

adding 45-5

configuration settings (table) 45-8

configuring 45-1

copying 45-4

deleting 45-7

finding 45-1

updating 45-6

MGCP

Cisco IOS, adding 56-3

FXO ports, adding 56-8

FXS ports, adding 56-6

gateways, adding 56-3

non-IOS gateway, adding 56-14

ports, adding 56-6

T1-CAS ports 56-9

T1 PRI or E1 PRI ports, adding 56-10

MGCP BRI

more information 56-50

MTP

adding 33-4

configuring 33-1

deleting 33-7

finding 33-2

hardware configuration settings (table) 33-10

software configuration settings (table) 33-9

updating 33-6

multilevel administration access (MLA)

adding functional groups 64-4

adding user groups 64-7

adding users to user groups 64-9

assigning privileges to user groups 64-12

deleting functional groups 64-5

deleting user groups 64-8

deleting users from user groups 64-10

described 64-1

enabling 64-2

enterprise parameters, configuring 64-14

exiting 64-16

functional groups 64-3

privileges for a user 64-13

privileges report 64-13

updating functional groups 64-5

user group privileges 64-11

user groups 64-6

MWI

MWI device configuration settings (table) 48-5

MWI device for uOne 48-4

N

nonstandard softkey templates

adding 60-4

adding application softkeys 60-5

finding 60-2

softkey positions 60-6

number patterns, meet-me

adding 45-5

copying 45-4

deleting 45-7

finding 45-1

updating 45-6

O

organization xxvi

other group pickup 41-1

overview of Cisco CallManager 1-1

P

parameters

configuring 39-1

configuring for a service 39-2

configuring for MLA 64-14

displaying for a service 39-4

enterprise 9-1

LDAP 9-1

partitions

adding 18-3

configuration settings (table) 18-7

configuring 18-1

deleting 18-5

finding 18-1

searching 18-10

updating 18-4

phone button templates

adding 59-4

configuration settings (table) 59-5

configuring 59-1

deleting 59-7

finding 59-2

modifying 59-6

renaming 59-6

updating 59-9

phones

adding 57-5

Cisco IP Phone Services

adding a service 42-4

adding a service parameter 42-8

configuration settings (table) 42-7

configuring 42-1

deleting a service 42-6

deleting a service parameter 42-11

finding a service 42-2

updating a service 42-5

updating a service parameter 42-10

Cisco IP Phone services

parameter settings (table) 42-12

configuration pane (figure) 57-6

configuration settings (table) 57-13

copying existing 57-7

deleting 57-11

directory numbers, configuring 57-45

displaying MAC address 57-3

find and list pane (figure)

deleting 57-12

resetting 57-9

finding and listing 57-43

resetting 57-9

updating 57-10

plugins

configuring 65-1

installing 65-2

ports

adding 46-4

copying 46-7

deleting 46-5

finding 46-2

modifying 56-115

updating 56-118

updating Cisco voice mail 46-6

PRI, gateway configuration 56-31

privileges

assigning to user groups 64-12

user groups 64-11

viewing a user's 64-13

viewing report 64-13

R

regions

adding 7-3

configuration settings (table) 7-8

configuring 7-1

deleting 7-6

finding 7-2

updating 7-5

related documentation xxvii

removing

Cisco CallManager subscriber B-1

route filters

adding 15-4

adding clauses 15-8

configuration settings (table) 15-7

configuring 15-1

copying 15-6

deleting 15-10

dependency records 15-10

finding 15-2

operators

described (table) 15-15

explained 15-14

removing clauses 15-9

tags

described (table) 15-12

explained 15-11

updating 15-5

route groups

adding 20-3

adding devices 20-4

configuration settings (table) 20-9

deleting 20-7

finding 20-2

removing devices 20-5

updating 20-6

route lists

adding 21-4

adding route groups 21-6

changing the order of route groups 21-9

configuring 21-1

deleting 21-10

finding 21-2

removing route groups 21-8

route patterns

adding 22-4

configuration settings (table) 22-9

configuring 22-1

copying 22-6

deleting 22-7

finding 22-2

updating 22-5

route plans

confirming using the external route plan wizard 27-10

deleting using the external route plan wizard 27-12

external route plan wizard 27-1

finishing using the external route plan wizard 27-11

generating using the external route plan wizard 27-9

report

configuring 28-1

deleting unassigned directory numbers 28-4

updating unassigned directory numbers 28-5

viewing in a file 28-6

viewing records 28-2

S

SCCP

Cisco IOS, adding 56-12

gateways, adding 56-12

searching using Global Directory 63-1

servers

adding 2-4

configuration settings (table) 2-7

configuring 2-1

deleting 2-5

finding 2-2

updating 2-5

service parameters

configuration window (figure) 39-3

configuring 39-1

adding Cisco IP Phone Services 42-8

deleting Cisco IP Phone Services 42-11

updating Cisco IP Phone Services 42-10

configuring for a service 39-2

displaying for a service 39-4

services

Cisco IP Phone configuration settings (table) 42-7

Cisco IP Phone parameter settings (table) 42-12

configuring

adding Cisco IP Phone Services 42-4

deleting Cisco IP Phone Services 42-6

finding Cisco IP Phone Services 42-2

updating Cisco IP Phone Services 42-5

service URL button

adding 57-41

updating 57-42

softkey templates

assigning 60-12

configuring 60-1

deleting 60-10

renaming 60-9

updating 60-11

speed dial

configuration settings (table) 57-36

speed-dial buttons

configuring 57-35

SRST

adding 12-3

configuration settings (table) 12-8

configuring 12-1

copying 12-5

deleting 12-6

finding 12-2

updating 12-4

subscriber

removing B-1

Survivable Remote Site Telephony (SRST)

configuring 12-1

T

T1-CAS ports, adding 56-9

T1 PRI ports 56-10

time periods

adding 16-3

configuration settings (table) 16-8

configuring 16-1

copying 16-5

deleting 16-6

finding 16-2

updating 16-4

time schedules

adding 17-3

configuration settings (table) 17-8

configuring 17-1

copying 17-5

deleting 17-6

finding 17-2

updating 17-4

time zones 5-1

transcoders

configuration settings (table) 36-9

configuring 36-2, 36-4

copying 36-6

deleting 36-8

overview 36-1

updating 36-5

translation patterns

adding 26-4

configuration settings (table) 26-8

configuring 26-1

copying 26-6

deleting 26-7

finding 26-1

updating 26-5

trunks

adding 58-3

configuration settings (table) 58-8

configuring 58-1

deleting 58-4

finding and listing 58-2

modifying 58-6

resetting 58-7

U

unassigned directory numbers

deleting 28-4

updating 28-5

uOne, Cisco

MWI device, configuring 48-4

user configuration

Cisco Unity voice mailbox 62-3

supported characters 62-7

user device profile

dependency records 53-9

user groups

adding 64-7

adding users 64-9

assigning privileges 64-12

deleting 64-8

deleting users 64-10

described 64-6

privileges 64-11

viewing a user's privileges 64-13

viewing privileges report 64-13

user ID

searching 57-34

user information

adding a user 62-2

application profiles 62-9

associating devices to a user 62-10

Automated Attendant 62-11

changing a PIN 62-9

changing a user password 62-8

configuration settings (table) 62-4, 65-3

extension mobility 62-12

new user overview 62-1

SoftPhone, Cisco IP 62-13

V

versions of Cisco CallManager components 3-11

video

conference bridges 32-13

voice gateways 56-1

voice mail

adding a new server and ports 47-1

adding ports 46-4

adding ports with the wizard 47-9

configuring 46-1

configuring message waiting 48-1

configuring port wizard 47-1

configuring profile 50-1

copying ports 46-7

deleting ports 46-5

deleting ports with the wizard 47-11

finding a message waiting number 48-1

finding ports 46-2

port configuration settings (table) 46-8

port wizard device information configuration settings 47-2

port wizard directory number configuration settings 47-5

updating ports 46-6

voice-mail pilot

configuration settings (table) 49-6

configuring 49-1, 49-4

deleting 49-4

finding 49-1

voice-mail pilot numbers

dependency records 49-4

voice-mail port adjustments

Cisco Unity C-1

voice-mail port changes

Cisco Unity C-1

voice-mail ports

dependency records 46-5

voice-mail profiles

configuration settings (table) 50-5

copy 50-2

delete 50-3

dependency records 50-3

find 50-1

list 50-1