The following bundles are available with this release:

• Basic ITSM (ServiceNow) CMDB synchronization: Triggers or schedules a synchronization between Cisco DNA Center devices and your ServiceNow® CMDB system. The ServiceNow CMDB provides a single system of record for IT.

  Note	For an example of an integration flow and ServiceNow, see ServiceNow Integration.

• Cisco DNA Center REST API: Contains the REST API supported by Cisco DNA Center. This API provides a rich set of capabilities to query network knowledge, as well as to initiate network programming.

• Endpoint Attribute Retrieval with ITSM (ServiceNow): This bundle retrieves detailed endpoint information and publishes it once or on a recurring schedule to Cisco DNA Center. This activity does not modify or delete any CIs on the existing ITSM (ServiceNow) tool.

• Network Issue Monitor and Enrichment for ITSM (ServiceNow): Contains Cisco DNA Center components that monitor the network for assurance and maintenance issues, and publishes the event details to a ServiceNow system. It also contains APIs to access rich network context data.

• Rogue and aWIPS: Contains the REST API supported by Cisco DNA Center for Rogue Management and the Cisco Advanced Wireless Intrusion Prevention System (aWIPS). This API is used to detect wired and wireless threats, including rogue access points.

• Cisco DNA Center Automation events for ITSM (ServiceNow): Monitor and publish events requiring software image updates (for compliance, security, or other operational triggers) to a ServiceNow system.

• Disaster Recovery API: This bundle contains the REST APIs supported by disaster recovery and provide support to monitor the disaster recovery system.

• AI Endpoint Analytics: This bundle allows you to access various services provided by AI endpoint analytics application. You must install AI Endpoint Analytics package in Cisco DNA Center to use this bundle.

You can adjust the bundles that are displayed in the GUI by clicking the Filter icon and using the filter, or by entering a keyword in the Find field.

The following information is provided:

• General information: Vendor, version, platform, tags displayed under the square icon.

  Note	Tags indicate what the Cisco DNA Center component is used for or is affected by the bundle.

• Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes, configuration notes, and other data about the bundle.

• Contents: Tab that accesses information about the integration flows within the bundle.

• Release Notes: Tab that displays latest release information about the bundle, including its version.

An Information field appears in the window.

After clicking the Enable button to confirm, a Success message appears.

For configuring an existing Destination instance, choose it from the drop-down list in the window and click Activate

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

• Destination to receive events: Choose one of the following:

  • Event Management: When setting up Cisco DNA Center integration with ServiceNow without using the Cisco DNA App, choose the Event Management option. The Event Management option also requires that you have the Event Management plugin configured within the ServiceNow instance.

  • REST API Endpoint: The REST API Endpoint option can be used with the Cisco DNA App. Data is sent to a REST API endpoint within the Cisco DNA App with the REST API Endpoint option.

  • Generic REST Endpoint in ServiceNow: For the Generic REST Endpoint in ServiceNow option, you can send the data to a different staging table in ServiceNow.

  For detailed information about integrating Cisco DNA Center with ServiceNow, see the Cisco DNA Center ITSM Integration Guide for this release.

• Destination URI: Enter a destination URI (Uniform Resource Identifier) for the Generic REST Endpoint in ServiceNow option. This field is mandatory for this option.

After entering this information, proceed to the next step.

The following bundles are available with this release:

• Basic ITSM (ServiceNow) CMDB synchronization: Triggers or schedules a synchronization between Cisco DNA Center devices and your ServiceNow® CMDB system. The ServiceNow CMDB provides a single system of record for IT.

  Note	For an example of an integration flow and ServiceNow, see ServiceNow Integration.

• Cisco DNA Center REST API: Contains the REST API supported by Cisco DNA Center. This API provides a rich set of capabilities to query network knowledge, as well as to initiate network programming.

• Endpoint Attribute Retrieval with ITSM (ServiceNow): This bundle retrieves detailed endpoint information and publishes it once or on a recurring schedule to Cisco DNA Center. This activity does not modify or delete any CIs on the existing ITSM (ServiceNow) tool.

• Network Issue Monitor and Enrichment for ITSM (ServiceNow): Contains Cisco DNA Center components that monitor the network for assurance and maintenance issues, and publishes the event details to a ServiceNow system. It also contains APIs to access rich network context data.

• Rogue and aWIPS: Contains the REST API supported by Cisco DNA Center for Rogue Management and the Cisco Advanced Wireless Intrusion Prevention System (aWIPS). This API is used to detect wired and wireless threats, including rogue access points.

• Cisco DNA Center Automation events for ITSM (ServiceNow): Monitor and publish events requiring software image updates (for compliance, security, or other operational triggers) to a ServiceNow system.

• Disaster Recovery API: This bundle contains the REST APIs supported by disaster recovery and provide support to monitor the disaster recovery system.

• AI Endpoint Analytics: This bundle allows you to access various services provided by AI endpoint analytics application. You must install AI Endpoint Analytics package in Cisco DNA Center to use this bundle.

You can adjust the bundles that are displayed in the GUI by clicking the Filter icon and using the filter, or by entering a keyword in the Find field.

The following information is provided:

• General information: Vendor, version, platform, tags displayed under the square icon.

  Note	Tags indicate what the Cisco DNA Center component is used for or is affected by the bundle.

• Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes, configuration notes, and other data about the bundle.

• Contents: Tab that provides access to information about the integration flows within the bundle.

  Note	For the Endpoint Attribute Retrieval with ITSM (ServiceNow) bundle, access is provided to the Scheduler for ServiceNow Asset Sync integration flow.

• Release Notes: Tab that displays latest release information about the bundle, including its version.

An Information field appears in the window.

After clicking the Enable button to confirm, a success message appears.

For the Endpoint Attribute Retrieval with ITSM (ServiceNow) bundle, a link to the Scheduler for ServiceNow Asset Sync integration flow appears. Click the link to perform the following tasks:

• Review the Description, Tags, How to Use this Flow, and scheduler.

• Click Run Now (to run the scheduler now), Run Later (to schedule for a later time), or Recurring (to set up a recurring schedule).

  For Run Later, you must select a date, time, and time zone. For Recurring, you must set a repeating interval (daily or weekly), an interval duration (minutes or hours), and a start and end date.

• Click Schedule to enable the scheduler.

  Important

  Only configure and enable an integration flow schedule, after you have finished configuring the bundle itself as described in the following steps. You can configure and enable an integration flow schedule by returning to this view and clicking Schedule or by accessing the view by clicking the ,menu icon () > Platform > Developer Toolkit > Integration Flows > Scheduler for ServiceNow Asset Sync.

For the other two bundles, Network Issue Monitor and Enrichment for ITSM (ServiceNow) and Cisco DNA Center Automation events for ITSM (ServiceNow), there is no link to an integration flow. Only information about integration flows is displayed.

For configuring an existing ServiceNow instance, choose it from the drop-down list in the window and click Activate.

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

• Host name: Hostname for the ServiceNow system.

• Username: Username required to access the ServiceNow system.

• Password: Password required to access the ServiceNow system.

After a successful test of connectivity to the server, proceed to the next step.

The following information is provided:

• General information: Vendor, version, platform, tags displayed under the square icon.

  Note	Tags indicate what the Cisco DNA Center component is used for or is affected by the bundle.

• Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes, configuration notes, and other data about the bundle.

• Contents: Tab that accesses the integration flows that make up the bundle, or provides information about the integration flows that make up the bundle.

• Release Notes: Tab that displays latest release information about the bundle, including its version.

Review the list of available integration flows (links) under the header. For detailed information about integration flows and their purpose, see Work with Integration Flows.

• Review the Description, Tags, How to Use this Flow, and scheduler.

• Click Run Now (to run the scheduler now), Run Later (to schedule for a later time), or Recurring (to set up a recurring schedule).

  For Run Later, you need to select a date, time, and time zone. For Recurring, you need to set a repeating interval (daily or weekly), an interval duration (minutes or hours), and a start and end date.

• Click Schedule to enable the scheduler.

  Important

  Only configure and enable an integration flow schedule, after you have finished configuring the bundle itself as described in this procedure. You can configure and enable an integration flow schedule by returning to this view and clicking Schedule, or by clicking the View Flows link in the Configure Basic ITSM (ServiceNow) CMDB synchronization slide-in pane (see following steps), or by accessing the view by clicking the menu icon () > Platform > Developer Toolkit > Integration Flows > Schedule to Publish Inventory Details-ServiceNow Connector.

A configuration slide-in pane appears. Review the CMDB synchronization information.

To configure an existing setting, choose it from the drop-down menu in the window and click Next.

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

Click Next.

• Hostname: Hostname or IP address of the ServiceNow server.

• Username: Username for access to the ServiceNow server.

• Password: Password for access to the ServiceNow server.

Click Check Connectivity to check access to the ServiceNow server.

Click Next.

To configure an existing instance, choose it from the drop-down menu in the window and click Configure.

• Instance Name: Name of the instance.

• Description: Descriptive text of the instance.

Click Next.

• Destination Type: There are two discovery source options to choose from:

  • Synchronize device inventory directly with CMDB

  • Post device inventory details to a staging table

  Note	With a staging table, you can take the values from the table and map it to a ServiceNow CMDB.

• Destination URI: Uniform Resource Indicator (URI) of the ServiceNow server (CMDB) or staging table.

Click Next.

Clicking the top check box in the Select Inventory Data Fields window will select all of the inventory data fields for synchronization. Click this top check box if you want to sync all of the inventory data fields. Otherwise, review and click a check box at a time to create a smaller subset of inventory data fields for synchronization.

The Select Inventory Data Fields window consists of the following columns:

• Name: Name of the inventory data field.

• Description: Brief description of the inventory data field.

• Is Attribute/Is Reference: Whether the inventory data field is an attribute or a reference. A reference data field is used to create a relationship between two tables in a database. An attribute data field is used to add more data to a table in a database.

To change a data field's default designation, just click the desired data field designation (Attribute or Reference).

After selecting the data fields to be synchronized and whether the data field is an attribute or reference, click Next.

Device families are the Cisco DNA Center device classifications (for example, Unified AP, Routers, Wireless Controller, Switches, and Hubs), where the inventory attributes/references mapping to ServiceNow is already available in the existing Cisco DNA Center application in ServiceNow. The type and number of device families can vary depending upon the different Cisco devices in the user's network.

CI classes are the database tables for ServiceNow (for example, cmdb_ci_wap_network, cmdb_ci_ip_router, cmdb_ci_ip_switch, and x_caci_cisco_dna_wireless_lan_controller). The CI Class column in the GUI window above is used to map the CI classes to their respective device families.

The following table displays the Cisco DNA Center default CI classes for each device family. The default CI classes can be modified by the user. In case of other device families not listed below, Cisco will not have any default values specified in the CI Class column. The ServiceNow application user needs to either manually create the corresponding CI Classes and attributes/references mapping or use a pre-existing CI class a 'parent' CI class.

After accepting or updating the information in this window, click Next.

Configure the following values:

• Enter Discovery Source: Enter the same value as previously selected or keep the value at its default, Other Automated.

  • Synchronize device inventory directly with CMDB

  • Post device inventory details to a staging table

  Note	Other Automated is a preconfigured value for the discovery source attribute in an OOB ServiceNow instance. This is the value that indicates the data source from where the ServiceNow CI was discovered. As a default, Cisco uses one of the existing preconfigured values for the integration.

• Enter the Max Limit: Maximum number of devices that can be synchronized in an iteration (single API call).

After entering the above information, click Next.

After reviewing the information, click Configure.

For a successful configuration, you receive a Done! Bundle Configured message.