Add Self-Signed Certificates for Live Data
Both Finesse and Unified Intelligence Center are installed with self-signed certificates. If you choose to work with these self-signed certificates (rather than producing your own CA certificate or obtaining a CA certificate from a third-party certificate vendor), you must first export the certificates from the Unified Intelligence Center Publisher and Subscriber. You must then import the certificates into Finesse, importing the Publisher certificate to the Finesse Primary node and the Subscriber certificate to the Finesse Secondary node.
As is the case when using other self-signed certificates, agents must accept the Live Data certificates in the Finesse desktop when they sign in before they can use the Live Data gadget.
Procedure
Step 1 |
Sign in to Cisco Unified Operating System Administration on Cisco Unified Intelligence Center (https://<hostname of Cisco Unified Intelligence Center server>/cmplatform). |
Step 2 |
From the Security menu, select Certificate Management. |
Step 3 |
Click Find. |
Step 4 |
Do one of the following:
|
Step 5 |
Click Download .pem file and save the file to your desktop. |
Step 6 |
Sign in to Cisco Unified Operating System Administration on the primary Finesse server (https://FQDN of Finesse server:8443/cmplatform). |
Step 7 |
From the Security menu, select Certificate Management. |
Step 8 |
Click Upload Certificate. |
Step 9 |
From the Certificate Name drop-down list, select tomcat-trust. |
Step 10 |
Click Browse and browse to the location of the .pem files (Cisco Unified Intelligence Center publisher and subscriber certificates). |
Step 11 |
Click Upload File. |
Step 12 |
Restart Cisco Finesse Tomcat on the Finesse server. |