Change History
This table lists changes made to this guide. Most recent changes appear at the top:
Change |
See |
Date |
---|---|---|
Added RAID configuration for C240 M5SX servers |
Configure RAID for C240 M5SX |
June 2018 |
Added support for C240 M5SX servers. |
Create a Virtual Machine from the OVA |
June 2018 |
Added notes on fresh install of Standalone CUIC when a higher configuration is required. |
Standalone Deployment |
February 2018 |
Added details for installing COP files. |
Install and Upgrade COP File |
September 2017 |
Initial Release of Document for Release 11.6(1) |
August 2017 |
|
Added details related to Outbound Option high availability. |
||
Added details on installation of .NET Framework prior to Unified CCE 11.6. |
Preinstallation > Install .NET Framework 4.5.2 |
|
Added TLS minimum version CLI commands |
Appendix A, CLI Commands |
|
Added another stage for Identity Service IdS Server(IdS) /Single Sign-On(SSO) and included the upgrade scenario in the note added. Updated the workflow accordingly. |
Multistage Upgrades and Maintenance Windows Unified CCE Contact Center Upgrade Flowcharts |
|
Updated the step for configuring Agent Desk Settings before creating CUCM PIM. Also included a reference to Assign Agent Desk Settings. Similarly, updated the step for VRU PG, added a note and included a reference for Configure Network VRUs in the same section. Added the topic Enable Configuration changes in Common Ground Upgrade. Upgraded version (applicable for 11.6) and updated Maintenance Release with Minor Release. Removed references for Install Remote Silent Monitor and E-mail and Web Interaction since it is not more supported for 11.6. Included various scenario If you have set the newly introduced deployment as 2000 Agents Rogger and switch to different deployment which is supported in previous version of CCE Release 11.x, before attempting permanent uninstall. Updated Setup logs that indicates no errors or failure conditions. Updated the information for blocking uninstall with UCCE 2000 Agents Rogger deployment. The update is applicable when the deployment is set as UCCE: 2000 Agents Rogger, the user needs to switch to different deployment which is supported in previous version of CCE Release 11.x, before attempting permanent uninstall. Added a note in Unified CCE Release 11.6(1) Upgrade Overview, to state that CCE 11.6 applies the use of TLS 1.2 in the entire solution and upgrade to SQL Server 2014 SP2 is a prerequisite before upgrading to 11.6(1). Added a note in Upgrade to Unified CCE Release 11.6(1) section to explain the values for Major, CCMinor, AWMinor that are used in the backup folder name, are derived from the 11.0 or 11.5 schema version of the system being upgraded. Updated Upgrade tools section and added that the User Migration Tool (UMT) cannot be used for migrating SSO enabled users. A note was added stating the possibility of encountering locked DLL's preventing patch installation / uninstallation, if Windows Event Viewer is left open. |
Add Peripherals to Peripheral Gateways Common Ground Upgrade Installation Task Flow Uninstall Unified CCE Release 11.6(1) Verify Upgrade to Cisco Unified CCE Router and Logger Verify Upgrade to Cisco Real Time Administration Workstation, Historical Database Server |
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Added steps to configure the Microsoft SQL User Account for Outbound Option High Availability database. |
Configure SQL User Account for Outbound Options High Availability |
|
Added information for configuring RAID for C240 M4SX. |
Set Up Virtual Machines under the chapter Preinstallation Tasks. |