Managing Log Files
Cisco Prime Collaboration Provisioning writes application log files for the Service Enabling Platform (SEP) module (sep.log), the Network Interface and Configuration Engine (NICE) service (nice.01.log), Unified CM AXL responses and requests, Unity Connection SQL queries, and Presence AXL information.
-
Cisco Prime Collaboration Provisioning user interface, where the log files can be viewed and downloaded by navigating through .
You cannot disable logging. However, you can:
-
Collect more data when needed by increasing the logging level
-
Return to the default logging level (NORMAL)
Following are the available logging levels:
-
DETAIL
-
NORMAL
-
HIGH
The log files are backed up every hour, or when they reach their maximum log size limit. The default size limit is 20 Mb (see Changing Maximum Log File Size). The files are saved in the format sep.log.date stamp timestamp.
The log files are deleted from the Cisco Prime Collaboration Provisioning server when their size exceeds 5000 MB or the number of log files in the logs folder exceeds 500. If you want to change these levels, see Changing the Log Purging Level.
Changing the Log Level (GUI)
Before you begin
Procedure
Step 1 |
Choose . |
||
Step 2 |
In the pane, you can view the existing logging levels and change them to the desired level.Following are the available logging levels:
|
||
Step 3 |
Click . |
Changing the Maximum Log File Size
Procedure
Step 1 |
On the Cisco Prime Collaboration Provisioning system, go to the If you accepted the default location during installation, the installation location is /opt/cupm. |
Step 2 |
Open the dfc.properties file and change the dfc.log.maxsize property to the desired size (default is 20 Mb). |
Step 3 |
Save the changes and restart the Provisioning services as your changes will not take effect until Cisco Prime Collaboration Provisioning is restarted. To restart: |
Step 4 |
Start the application services:
Wait for the services to start. |
Changing the Log Purging Level
Procedure
Step 1 |
On the Cisco Prime Collaboration Provisioning system, go to the |
Step 2 |
Open the ipt.properties file, and do one or both of the following:
|
Step 3 |
Save the changes, and restart the Cisco Prime Collaboration Provisioning services, as your changes will not take effect until Cisco Prime Collaboration Provisioning is restarted. |
Step 4 |
Start the application services: Wait for the services to start.
|
Generating and Downloading Showtech Files
Before you begin
You must have Administrator privileges to perform this task.
Procedure
Step 1 |
Choose . |
Step 2 |
Click Generate ShowTech. The Collect ShowTech window opens. |
Step 3 |
Enter the following information:
|
Step 4 |
Click Start Collection to collect the showtech information for the selected duration. Once the showtech collection is complete, you can see the showtech zip file generated in the table. |
Step 5 |
Unzip the file to view the showtech information. |
Browsing Logs
Cisco Prime Collaboration Provisioning allows you to launch and view the following logs for online troubleshooting:
-
Application and NICE logs
![]() Note |
By default, user name during login is case sensitive. If "Login user name is case-insensitive" setting is enabled, Cisco Prime Collaboration Provisioning will perform case insensitive authentication. |
Before you begin
Procedure
Step 1 |
Choose . |
Step 2 |
In the Browse Logs pane, click the Application and NICE Logs link. The logs are fetched from the server and you can view them on the browser for troubleshooting. |
Step 3 |
(Optional) To download a log file: |