Problem

No information is displayed when you view the results of a trace.

Solution

Check the following:

• Data stream collection might not be operating properly. To resolve this issue, choose Administration > Settings > Data stream, click Disabled, then click Save. Click Data stream again, click Enabled, choose System for the IP address type, then click Save.

• You may have enabled DNS domain discovery for the trace, and the monitored traffic may not be from DNS domains. To resolve this issue, choose Tools > Network Wide Path Insight, uncheck the Enable DNS Domain Discovery check box in the Trace area, and run the trace again.

Problem

The location of devices does not appear in the Geography View section for releases before Cisco vManage Release 20.6.1 or the Geography tab in Cisco vManage Release 20.6.1.

Solution

Ensure that GPS is configured for the device.