Troubleshooting

Collect IOx sensor logs

In case of sensor issues Cisco Cyber Vision support can ask you to retrieve IOx sensor logs.

If the sensor is communicating with the Center, use the Cisco Cyber VisionGUI to generate the sensor diagnostic from the sensor statistics page.

If the sensor is not communicating with the Center, you can collect the logs from the sensor command line. To do so:

Procedure

Step 1

Connect to the sensor in ssh.

Step 2

Use the following command to get the sensor application id:

show app-hosting list

Step 3

Use the following command to connect to the sensor application:

app-hosting connect appid <sensor-app-id> session

Step 4

Use the following command and copy the results returned in a file to be sent to Cisco Cyber Vision support. 

flowctl diagnostic

Collect IOx sensor logs from the Local Manager

In case of sensor issues Cisco Cyber Vision support can ask you to retrieve IOx sensor logs. You can retrieve them through the IOx Local Manager.

Procedure

Step 1

Access the sensor's IOx Local Manager.

Step 2

Click the System Troubleshoot tab.

Step 3

Click the Generate snaptshot file button.