Generating Troubleshooting Files

In some cases, if you have a problem with your appliance, Support may ask you to generate troubleshooting files to help them diagnose the problem. You can select any of the options listed in the following table to customize the troubleshooting data that the ASA FirePOWER module reports.

Table 1. Selectable Troubleshoot Options

This option...

Reports...

Snort Performance and Configuration

data and configuration settings related to Snort on the appliance

Hardware Performance and Logs

data and logs related to the performance of the appliance hardware

System Configuration, Policy, and Logs

configuration settings, data, and logs related to the current system configuration of the appliance

Detection Configuration, Policy, and Logs

configuration settings, data, and logs related to detection on the appliance

Interface and Network Related Data

configuration settings, data, and logs related to inline sets and network configuration of the appliance

Discovery, Awareness, VDB Data, and Logs

configuration settings, data, and logs related to the current discovery and awareness configuration on the appliance

Upgrade Data and Logs

data and logs related to prior upgrades of the appliance

All Database Data

all database-related data that is included in a troubleshoot report

All Log Data

all logs collected by the appliance database

Network Map Information

current network topology data

Note that some options overlap in terms of the data they report, but the troubleshooting files will not contain redundant copies, regardless of what options you select.

Generating Appliance Troubleshooting Files

License: Any

Use the following procedure to generate customized troubleshooting files that you can send to Support.

To generate troubleshooting files:

Procedure

Step 1

In ASDM, select Configuration > ASA FirePOWER Configuration > Tools > Troubleshooting.

Step 2

Click Generate Troubleshooting Files.

The Troubleshooting Options pop-up window appears.

Step 3

Select All Data to generate all possible troubleshooting data, or select individual check boxes to customize your report. For more information, see the Table 1 table.

Step 4

Click OK.

The ASA FirePOWER module generates the troubleshooting files. You can monitor the file generation process in the task queue (Monitoring > ASA FirePOWER Monitoring > Task Status).

Step 5

Continue with the procedure in the next section, Downloading Troubleshooting Files.

Downloading Troubleshooting Files

License: Any

Use the following procedure to download copies of your generated troubleshooting files.

To download troubleshooting files:

Procedure

Step 1

In ASDM, select Monitoring > ASA FirePOWER Monitoring > Task Status.

The Task Status page appears.

Step 2

Find the task that corresponds to the troubleshooting files you generated.

Step 3

After the appliance generates the troubleshooting files and the task status changes to Completed , click Click to retrieve generated files.

Step 4

Follow your browser’s prompts to download the files.

The files are downloaded in a single .tar.gz file.

Step 5

Follow the directions from Support to send the troubleshooting files to Cisco.