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This chapter explains how to create and manage patient FAQs that appear in Patient View.
The topics in this chapter include the following:
Patients ask care staff many questions during their stay. Some of these questions are common to all patients. Care staff is less efficient if they spend their time answering the same questions over and over again. Patient View can help reduce the number of questions that care staff are asked by displaying a list of frequently asked questions (FAQs) about the hospital and its services.
FAQs can cover generic questions about the hospital as well as about its units/departments. The following are examples of generic questions about the hospital:
Units may also want you to add their own list of questions specifically for patients staying in their unit. The Dialysis unit, for example, may want to add questions similar to the following:
FAQs can be further targeted to a specific gender or age group within the hospital or unit. For example, a question about sexual activity after dialysis should be restricted to “Above 13”. Similarly, a question about breast-feeding during dialysis could be restricted to “Female” and “Above 13”.
Consult with each unit/department when creating the FAQs in order to capture the types of questions asked, their answers, and the appropriate audience for each question.
You will create patient FAQs in Admin View. The Patient FAQs page has the following features:
Follow the steps below to add a patient FAQ to Admin View:
Step 1 Choose Patient FAQs from the Patient TV menu.
Step 2 If the question is specific to a unit/department, choose the department ID from the drop down list in the upper right corner of the Patient FAQs pane. If you do not choose a unit/department, the question will be shown to all patients in the hospital if age or gender is not specified.
Step 3 From the Actions menu, choose Create FAQ.
Step 6 Choose a gender or age group if it is desirable to restrict the FAQ to a particular audience such as adults or women.
The question and answer will appear on the FAQ page of Patient View.
The bulk import option is available when you want to add many FAQs or when you want to edit multiple existing FAQs.
Step 1 Choose Download FAQs from the Actions menu.
Step 3 Add the questions and answers to the spreadsheet - one per row.
Step 4 Save the file as “CSV (comma delimited)” to your desktop.
Step 5 Choose Import FAQs from the Actions menu.
Step 6 Find the spreadsheet, and click the Open button.
If you want to modify a FAQ, click the Edit button at the bottom of the entry.
To delete a FAQ, choose the FAQ and then click the Delete button at the bottom of the screen.