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This chapter explains how to create patient requests for Patient View.
The topics in this chapter include the following:
– “Features of the Patient Requests Page in Admin View”
During their hospital stay, patients request items and services such as “Clean my room”, “Lower the temperature in my room”, or “Bring me an ice pack”. Patient View has the capability to allow patients to choose from a list of requests and submit them so that the appropriate department is notified. This will save care staff the time taking such requests and contacting those departments to fulfill the requests.
As with Patient FAQs and Patient Messages, Patient Requests can be created specifically for units. The Pediatric Care unit, for example, may want to add requests that children are likely to ask for such as toys, board games, books, and snacks. The requests can also be targeted to a particular age group or gender. It is a best practice to consult with hospital units before creating the Patient Requests.
After you create the requests, you will need to create work flows for them in the Pathways screen. The work flows can route every request to the care staff or each request to a different department. For example, the requests to “Clean my room” and “Bring me extra pillows” could be routed to Housekeeping. “Replace my light bulb” and “My toilet is broken” could go directly to the Maintenance department.
You will create the requests in the Patient Requests screen of Admin View. This screen has the following features:
A new patient request is created in the Patient Request screen. Follow these steps to add a single request to the list:
Step 1 Choose Patient Requests within the Patient TV menu in the left pane.
Step 2 If the request is specific to a unit/department, choose it from the drop down list in the upper right corner of the Patient Requests pane. If you do not choose a unit/department, the request will be shown to all patients (if age or gender is not specified either).
Step 3 From the Actions menu, choose Create Request.
Step 4 Enter a request statement. such as “Bring me a blanket” or “Send the chaplain to my room”.
Step 5 Choose a gender or age group if appropriate.
Refer to the “Pathways” chapter for instructions on how to create a work flow for the requests.
If you want to add many requests at once, it is faster to bulk import them into Admin View. This process also saves time when you need to edit many requests.
Step 1 Choose Download Requests from the Actions menu.
Step 3 Add all the request statements to the spreadsheet with each statement on a separate row.
Step 4 Save the file as “CSV (comma delimited)” to your desktop.
Step 5 Choose Import Requests from the Actions menu.
Step 6 Find the spreadsheet, and click the Open button.
Refer to the “Pathways” chapter for instructions on how to build work flows for the requests.
If you want to modify the text of a request, go to the Action column and click the button with the blue pencil icon. If you have many edits, use the bulk import functionality.