Troubleshooting Process
To troubleshoot your network, follow these steps:
Procedure
Step 1 |
Gather information that defines the specific symptoms. |
Step 2 |
Identify all potential problems that could be causing the symptoms. |
Step 3 |
Systematically eliminate each potential problem (from most likely to least likely) until the symptoms disappear. |
Step 4 |
If the problem still persists, get technical support. For more information, see Cisco Support Information and Gathering Information for Technical Support. |