Diagnostic Tests Overview
Diagnostics is a standalone utility that runs on the E-Series Server or NCE independent of the operating system or applications running on the server. If you experience problems with the E-Series Server or NCE, you can use diagnostics tests to run a preliminary check and isolate the problem. Diagnostic tests can be executed on the server CPU, memory, and block devices. Block devices include hard drive, USB drive, and SD cards.
If the diagnostic tests pass successfully, it indicates that there is no problem with the server CPU, memory, or block devices. The problem could be with some other hardware component or with the software configuration. Open a service request with Cisco Technical Assistance Center (TAC) at: http://www.cisco.com/cisco/web/support/index.html to isolate the problem.
If the diagnostic tests fail, open a service request with Cisco TAC for further assistance.
Caution |
Diagnostic tests are non-destructive, but if there is a power or equipment failure when the tests are running, there is a possibility that the disk data might get corrupted. We highly recommend that you backup the data before running these tests. |
Basic Workflow for Executing Diagnostic Tests
-
Backup data.
-
The diagnostics image is pre-installed on the E-Series Server or NCE at the time of purchase. You can also choose to download the most current diagnostics image from a specified FTP or HTTP server onto the CIMC internal repository.
-
Mount the diagnostics image onto the HDD virtual drive of a USB controller.
-
Set the boot order to make the Internal EFI Shell as the first boot device.
-
Reboot the server.
Note
-
For E-Series Servers and SM E-Series NCE—On server reboot, the EFI Shell displays.
-
For EHWIC E-Series NCE and NIM E-Series NCE—On server reboot, the AMIDiag EFI Shell displays.
-
-
Run diagnostic tests from the EFI Shell or the AMIDiag EFI Shell as appropriate.
-
Reset the virtual media boot order to its original setting.