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Cisco Unified Communication Manager Release 10.5(2)
Support for Hostname change
HLM - Support for CER Licensing in HCS License Management
Expose Cisco Emergency Responder Configuration through API - Read Only mode
Browser support - IE 11 , Chrome and Firefox ESR 24.
New voice LAN switches
Special Characters in Conventional and Intrado ERL
Support for Spanish(Spain) locale for Onsite Security Users
Export unlocated phones
Web alert for calls from ERLs associated with specific onsite security personnel
In addition Cisco Emergency Responder Release 10.5(1) introduces the Cisco Emergency Responder 10.5(1) Command Line Interface Guide. This guide replaces the chapter previously found in the Cisco Emergency Responder Administration Guide.
The Emergency Responder Command Line Interface Guide can be found on the Cisco Emergency Responder Command Reference page.
The information in the following sections discuss Hardware and Software requirements for Cisco Emergency Responder 10.5(1). Read these sections before you perform an upgrade.
The information in the following sections discuss Hardware and Software requirements for Cisco Emergency Responder 10.5(1). Read these sections before you perform an upgrade.
The following table lists required software that you must install to use Emergency Responder.
The following table lists optional software that is recommended for use with Emergency Responder.
Item |
Minimum software release |
Description |
---|---|---|
Email server |
Any SMTP email server |
Used to send email notifications to onsite alert (security) personnel. If you use an SMTP email paging server, personnel are paged instead of emailed. |
The following table lists the different types of phones that support Emergency Responder. The support that Emergency Responder supplies differs depending on the type of phone and the type of switch port to which the phone is attached.
Phones |
Description |
||||
---|---|---|---|---|---|
Phones that are automatically tracked using Cisco Discovery Protocol
|
These phones do not require any special Emergency Responder configuration. However, you must enable Cisco Discovery Protocol on the switches.
|
||||
Phones that you can track using IP subnet
|
To track these phones, you must configure the subnet and then assign ERLs to the configured subnets.
|
||||
Phones that you can manually define or track using IP subnet |
These phones are supported only if their calls are routed by Cisco Unified Communications Manager.
|
||||
Phones supported for off-premises location confirmation and update with the Remote Worker Emergency Calling feature in Unified Communications Manager 9.0 and later |
When configured for off-premises use in Unified Communications Manager 9.0 and later, these phones provide displays for off-premises users to confirm or update their off-premises location.
|
The following table lists the LAN switch models that Emergency Responder supports. A LAN switch model is supported only if the SNMP System Object ID appears in this table, regardless of the LAN switch configuration or software release.
Note | Emergency Responder requires SNMP Version 1, Version 2, Version 2c, or Version 3 for automatic tracking of Cisco Unified IP Phones by connected switch ports. |
Series (Ethernet Ports Only) |
Supported Device |
System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB |
---|---|---|
Catalyst 2940 |
2940-8TF |
1.3.6.1.4.1.9.1.542 |
2940-8TT |
1.3.6.1.4.1.9.1.540 |
|
Catalyst 2950 |
2950-12 |
1.3.6.1.4.1.9.1.323 |
2950-24 |
1.3.6.1.4.1.9.1.324 |
|
2950C-24 |
1.3.6.1.4.1.9.1.325 |
|
2950G-24-EI-DC |
1.3.6.1.4.1.9.1.472 |
|
2950S-24 |
1.3.6.1.4.1.9.1.430 |
|
2950SX-24 |
1.3.6.1.4.1.9.1.480 |
|
2950SX-48 |
1.3.6.1.4.1.9.1.560 |
|
Catalyst 2960 |
2960-24LT-L |
1.3.6.1.4.1.9.1.951 |
2960-24PC-L |
1.3.6.1.4.1.9.1.950 |
|
2960-24-S |
1.3.6.1.4.1.9.1.929 |
|
2960-24TC-L |
1.3.6.1.4.1.9.1.694 |
|
2960-24TC-S |
1.3.6.1.4.1.9.1.928 |
|
2960-24TT-L |
1.3.6.1.4.1.9.1.716 |
|
2960-48PST-L |
1.3.6.1.4.1.9.1.1016 |
|
2960-48TC-L |
1.3.6.1.4.1.9.1.695 |
|
2960-48TC-S |
1.3.6.1.4.1.9.1.927 |
|
2960-48TT-L |
1.3.6.1.4.1.9.1.717 |
|
2960-48TT-S |
1.3.6.1.4.1.9.1.1005 |
|
2960-8TC-L |
1.3.6.1.4.1.9.1.798 |
|
2960-8TC-S |
1.3.6.1.4.1.9.1.1006 |
|
2960G-24TC-L |
1.3.6.1.4.1.9.1.696 |
|
2960G-48TC-L |
1.3.6.1.4.1.9.1.697 |
|
2960G-8TC-L |
1.3.6.1.4.1.9.1.799 |
|
2960PD-8TT-L |
1.3.6.1.4.1.9.1.952 |
|
2960-48PST-S |
1.3.6.1.4.1.9.1.1148 |
|
2960-24LC-S |
1.3.6.1.4.1.9.1.1146 |
|
2960-24PC-S |
1.3.6.1.4.1.9.1.1147 |
|
Catalyst 2960-C |
2960CPD-8PT-L |
1.3.6.1.4.1.9.1.1315 |
2960C-8PC-L |
1.3.6.1.4.1.9.1.1366 |
|
2960C-12PC-L |
1.3.6.1.4.1.9.1.1367 |
|
Catalyst 2960-Plus |
2960-Plus 48PST-L |
1.3.6.1.4.1.9.1.1748 |
2960-Plus 24PC- |
1.3.6.1.4.1.9.1.1749 |
|
2960-Plus 24LC-L |
1.3.6.1.4.1.9.1.1750 |
|
2960-Plus 48PST-S |
1.3.6.1.4.1.9.1.1753 |
|
2960-Plus 24PC-S |
1.3.6.1.4.1.9.1.1754 |
|
2960-Plus 24LC-S |
1.3.6.1.4.1.9.1.1755 |
|
Catalyst 2960-S |
2960S Stack |
1.3.6.1.4.1.9.1.1208 |
2960S-24PD-L |
1.3.6.1.4.1.9.1.1261 |
|
2960S-24PS-L |
1.3.6.1.4.1.9.1.1265 |
|
2960S-48FPD-L |
1.3.6.1.4.1.9.1.1258 |
|
2960S-48FPS-L |
1.3.6.1.4.1.9.1.1263 |
|
2960S-48LPD-L |
1.3.6.1.4.1.9.1.1259 |
|
2960S-48LPS-L |
1.3.6.1.4.1.9.1.1264 |
|
Catalyst 2960X |
Catalyst 2960X-48LPD-L |
1.3.6.1.4.1.9.1.1691 |
Catalyst 2960X-48TD-L |
1.3.6.1.4.1.9.1.1692 |
|
Catalyst 2960X-24TD-L |
1.3.6.1.4.1.9.1.1694 |
|
Catalyst 2960X-48FPS-L |
1.3.6.1.4.1.9.1.1695 |
|
Catalyst 2960X-48LPS-L |
1.3.6.1.4.1.9.1.1696 |
|
Catalyst 2960X-48TS-L |
1.3.6.1.4.1.9.1.1698 |
|
Catalyst 2960X-24TS-L |
1.3.6.1.4.1.9.1.1699 |
|
Catalyst 2960X-24PSK-L |
1.3.6.1.4.1.9.1.1700 |
|
Catalyst 2960X-48LPS-S |
1.3.6.1.4.1.9.1.1701 |
|
Catalyst 2960X-24PS-S |
1.3.6.1.4.1.9.1.1702 |
|
Catalyst 2960X-48TS-LL |
1.3.6.1.4.1.9.1.1703 |
|
Catalyst 2960X-24TS-LL |
1.3.6.1.4.1.9.1.1704 |
|
Catalyst 2960X-24PS-L |
1.3.6.1.4.1.9.1.1697 |
|
Catalyst 2960X-24PD-L |
1.3.6.1.4.1.9.1.1693 |
|
Catalyst 2960X-48FPD-L |
1.3.6.1.4.1.9.1.1690 |
|
Catalyst 2960XR |
Catalyst 2960XR-24PD-I |
1.3.6.1.4.1.9.1.1800 |
Catalyst 2960XR-24TD-I |
1.3.6.1.4.1.9.1.1801 |
|
Catalyst 2960XR-48FPS-I |
1.3.6.1.4.1.9.1.1802 |
|
Catalyst 2960XR-48LPS-I |
1.3.6.1.4.1.9.1.1803 |
|
Catalyst 2960XR-48TS-I |
1.3.6.1.4.1.9.1.1804 |
|
Catalyst 2960XR-24PS-I |
1.3.6.1.4.1.9.1.1805 |
|
Catalyst 2960XR-24TS-I |
1.3.6.1.4.1.9.1.1806 |
|
Catalyst 2960XR-48FPD-L |
1.3.6.1.4.1.9.1.1807 |
|
Catalyst 2960XR-48LPD-L |
1.3.6.1.4.1.9.1.1808 |
|
Catalyst 2960XR-48PD-L |
1.3.6.1.4.1.9.1.1809 |
|
Catalyst 2960XR-24PD-L |
1.3.6.1.4.1.9.1.1810 |
|
Catalyst 2960XR-24TD-L |
1.3.6.1.4.1.9.1.1811 |
|
Catalyst 2960XR-48FPS-L |
1.3.6.1.4.1.9.1.1812 |
|
Catalyst 2960XR-48LPS-L |
1.3.6.1.4.1.9.1.1813 |
|
Catalyst 2960XR-48TS-L |
1.3.6.1.4.1.9.1.1814 |
|
Catalyst 2960XR-24PS-L |
1.3.6.1.4.1.9.1.1815 |
|
Catalyst 2960XR-24TS-L |
1.3.6.1.4.1.9.1.1816 |
|
Catalyst 2960XR-48FPD-I |
1.3.6.1.4.1.9.1.1797 |
|
Catalyst 2960XR-48LPD-I |
1.3.6.1.4.1.9.1.1798 |
|
Catalyst 2960XR-48TD-I |
1.3.6.1.4.1.9.1.1799 |
|
Catalyst 2975 |
2975GS-48PS-L |
1.3.6.1.4.1.9.1.1067 |
2975GS-48PS-L-Stack |
1.3.6.1.4.1.9.1.1068 |
|
Catalyst 3550 |
3550-24-DC |
1.3.6.1.4.1.9.1.452 |
Catalyst 3560 |
3560-12PC-S |
1.3.6.1.4.1.9.1.1015 |
3560-24PS |
1.3.6.1.4.1.9.1.563 |
|
3560-24TS |
1.3.6.1.4.1.9.1.633 |
|
3560-48PS |
1.3.6.1.4.1.9.1.564 |
|
3560-48TS |
1.3.6.1.4.1.9.1.634 |
|
3560-8PC |
1.3.6.1.4.1.9.1.797 |
|
3560G-24PS |
1.3.6.1.4.1.9.1.614 |
|
3560G-24TS |
1.3.6.1.4.1.9.1.615 |
|
3560G-48PS |
1.3.6.1.4.1.9.1.616 |
|
3560G-48TS |
1.3.6.1.4.1.9.1.617 |
|
3560V2-24PS |
1.3.6.1.4.1.9.1.1021 |
|
3560V2-48PS |
1.3.6.1.4.1.9.1.1025 |
|
WS-C3560CX-12TC-S |
1.3.6.1.4.1.9.1. 2133 |
|
Catalyst 3560-C |
3560CG-8PC-S |
1.3.6.1.4.1.9.1.1317 |
3560CPD-8PT-S |
1.3.6.1.4.1.9.1.1368 |
|
3560C-8PC-S |
1.3.6.1.4.1.9.1.1466 |
|
3560C-12PC-S |
1.3.6.1.4.1.9.1.1465 |
|
Catalyst 3560-E |
3560E-12D |
1.3.6.1.4.1.9.1.930 |
3560E-12SD |
1.3.6.1.4.1.9.1.956 |
|
3560E-24PD |
1.3.6.1.4.1.9.1.795 |
|
3560E-24TD |
1.3.6.1.4.1.9.1.793 |
|
3560E-48PD |
1.3.6.1.4.1.9.1.796 |
|
3560E-48TD |
1.3.6.1.4.1.9.1.794 |
|
Catalyst 3560-X |
3560X-24P (-L/S/E) |
1.3.6.1.4.1.9.1.1228 |
3560X-48PF (-L/S/E) |
1.3.6.1.4.1.9.1.1229 |
|
3560X-48P (-L/S/E) |
1.3.6.1.4.1.9.1.1229 |
|
Catalyst 3650 |
Catalyst C3650-24TS (-L/S/E) |
1.3.6.1.4.1.9.1.1823 |
Catalyst C3650-48TS (-L/S/E) |
1.3.6.1.4.1.9.1. 1824 |
|
Catalyst C3650-24PS (-L/S/E) |
1.3.6.1.4.1.9.1. 1825 |
|
Catalyst C3650-48PS (-L/S/E) |
1.3.6.1.4.1.9.1. 1826 |
|
Catalyst C3650-24TD (-L/S/E) |
1.3.6.1.4.1.9.1. 1827 |
|
Catalyst C3650-48TD (-L/S/E) |
1.3.6.1.4.1.9.1. 1828 |
|
Catalyst C3650-24PD (-L/S/E) |
1.3.6.1.4.1.9.1. 1829 |
|
Catalyst C3650-48PD (-L/S/E) |
1.3.6.1.4.1.9.1.1830 |
|
Catalyst C3650-Stack (-L/S/E) |
1.3.6.1.4.1.9.1.1830 |
|
Catalyst C3650-48PQ (-L/S/E) |
1.3.6.1.4.1.9.1.1881 |
|
Catalyst C3650-48TQ (-L/S/E) |
1.3.6.1.4.1.9.1.1882 |
|
Catalyst 3750 |
3750 Stack |
1.3.6.1.4.1.9.1.516 |
3750-24FS |
1.3.6.1.4.1.9.1.656 |
|
3750-24PS |
1.3.6.1.4.1.9.1.536 |
|
3750-24TS |
1.3.6.1.4.1.9.1.513 |
|
3750-48PS |
1.3.6.1.4.1.9.1.535 |
|
3750-48TS |
1.3.6.1.4.1.9.1.512 |
|
3750G-12S |
1.3.6.1.4.1.9.1.530 |
|
3750G-12S-SD |
1.3.6.1.4.1.9.1.688 |
|
3750G-16TD |
1.3.6.1.4.1.9.1.591 |
|
3750G-24PS |
1.3.6.1.4.1.9.1.602 |
|
3750G-24T |
1.3.6.1.4.1.9.1.514 |
|
3750G-24TS |
1.3.6.1.4.1.9.1.511 |
|
3750G-24TS-1U |
1.3.6.1.4.1.9.1.624 |
|
3750G-24WS-S25 |
1.3.6.1.4.1.9.1.778 |
|
3750G-24WS-S50 |
1.3.6.1.4.1.9.1.779 |
|
3750G-48PS |
1.3.6.1.4.1.9.1.603 |
|
3750G-48TS |
1.3.6.1.4.1.9.1.604 |
|
3750V2-24PS |
1.3.6.1.4.1.9.1.1023 |
|
3750V2-48PS |
1.3.6.1.4.1.9.1.1027 |
|
Catalyst 3750-X |
3750X-48P (-L/E) |
1.3.6.1.4.1.9.1.1225 |
3750X-48PF (-L/S/E) |
1.3.6.1.4.1.9.1.1225 |
|
3750X-48P (-L/S) |
1.3.6.1.4.1.9.1.1225 |
|
3750X-24P (-L/S/E) |
1.3.6.1.4.1.9.1.1224 |
|
Catalyst 3750 Metro |
3750-24TE-M |
1.3.6.1.4.1.9.1.574 |
Catalyst 3750-E |
3750E-24PD |
1.3.6.1.4.1.9.1.792 |
3750E-24TD |
1.3.6.1.4.1.9.1.789 |
|
3750E-48PD |
1.3.6.1.4.1.9.1.791 |
|
3750E-48TD-S |
1.3.6.1.4.1.9.1.790 |
|
Catalyst 3850 |
Catalyst C3850-24U (-L/S/E) |
1.3.6.1.4.1.9.1.1767 |
Catalyst C3850-48U (-L/S/E) |
1.3.6.1.4.1.9.1.1768 |
|
3850-48P (-L/S/E) |
1.3.6.1.4.1.9.1.1641 |
|
3850-24P (-L/S/E) |
1.3.6.1.4.1.9.1.1642 |
|
3850-48T (-L/S/E) |
1.3.6.1.4.1.9.1.1643 |
|
3850-24T (-L/S/E) |
1.3.6.1.4.1.9.1.1644 |
|
Catalyst 3850-12S-S |
1.3.6.1.4.1.9.1.1880 |
|
Catalyst 3850-12S-E |
1.3.6.1.4.1.9.1.1880 |
|
Catalyst 3850-24S-S |
1.3.6.1.4.1.9.1.1879 |
|
Catalyst 3850-24S-E |
1.3.6.1.4.1.9.1.1879 |
|
Catalyst C3850-12X48U |
1.3.6.1.4.1.9.1.1745 |
|
Catalyst 4500 |
4503 |
1.3.6.1.4.1.9.5.58 |
4503 |
1.3.6.1.4.1.9.1.503 |
|
4506 |
1.3.6.1.4.1.9.5.59 |
|
4506 |
1.3.6.1.4.1.9.1.502 |
|
4507 |
1.3.6.1.4.1.9.1.501 |
|
4510 |
1.3.6.1.4.1.9.1.537 |
|
Catalyst 4500-E |
4503-E |
1.3.6.1.4.1.9.1.874 |
4506-E |
1.3.6.1.4.1.9.1.875 |
|
4507R-E |
1.3.6.1.4.1.9.1.876 |
|
4510R-E |
1.3.6.1.4.1.9.1.877 |
|
4507R+E |
1.3.6.1.4.1.9.1.1286 |
|
4510R+E |
1.3.6.1.4.1.9.1.1287 |
|
Catalyst 4900 |
4948 |
1.3.6.1.4.1.9.1.626 |
4948-10GE |
1.3.6.1.4.1.9.1.659 |
|
Catalyst 6500 |
6503 |
1.3.6.1.4.1.9.5.56 |
6503 |
1.3.6.1.4.1.9.1.449 |
|
6504 |
1.3.6.1.4.1.9.1.657 |
|
6506 |
1.3.6.1.4.1.9.5.45 |
|
6506 |
1.3.6.1.4.1.9.1.282 |
|
6509 |
1.3.6.1.4.1.9.5.44 |
|
6509 |
1.3.6.1.4.1.9.1.283 |
|
6509-NEB |
1.3.6.1.4.1.9.5.61 |
|
6513 |
1.3.6.1.4.1.9.5.50 |
|
6513 |
1.3.6.1.4.1.9.1.400 |
|
Catalyst 6500-E |
6509-E |
1.3.6.1.4.1.9.1.283 |
6506-E |
1.3.6.1.4.1.9.1.282 |
|
6504-E |
1.3.6.1.4.1.9.1.657 |
|
6503-E |
1.3.6.1.4.1.9.1.449 |
|
Catalyst 6800ia |
Catalyst 6800ia-48FPD-L |
1.3.6.1.4.1.9.1.1866 |
Catalyst 6800ia-48TD-L |
1.3.6.1.4.1.9.1.1867 |
|
Catalyst 68xx |
Catalyst 68xx Virtual Switch |
1.3.6.1.4.1.9.1.1934 |
Catalyst 6880-X |
Catalyst 6880-XLE |
1.3.6.1.4.1.9.1.1784 |
Catalyst 6807-XL |
Catalyst 6807-XL |
1.3.6.1.4.1.9.1.1765 |
Catalyst Express 500 |
500-24LC |
1.3.6.1.4.1.9.1.725 |
500-24PC |
1.3.6.1.4.1.9.1.726 |
|
500-24TT |
1.3.6.1.4.1.9.1.724 |
|
500G-12TC |
1.3.6.1.4.1.9.1.727 |
|
Catalyst Express 520 |
520-24LC |
1.3.6.1.4.1.9.1.933 |
520-24PC |
1.3.6.1.4.1.9.1.934 |
|
520-24TT |
1.3.6.1.4.1.9.1.932 |
|
520-8PC |
1.3.6.1.4.1.9.1.897 |
|
520G-24TC |
1.3.6.1.4.1.9.1.935 |
|
Cisco ME 4900 |
ME 4924-10GE |
1.3.6.1.4.1.9.1.788 |
The following table lists the Cisco routers Emergency Responder supports.
Series (Ethernet Ports Only) |
Supported Device |
System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB |
---|---|---|
Cisco 1800 |
Cisco 1861-SRST-B/K9 |
1.3.6.1.4.1.9.1.904 |
Cisco 1861-SRST-C-B/K9 |
1.3.6.1.4.1.9.1.939 |
|
Cisco 1861-SRST-C-F/K9 |
1.3.6.1.4.1.9.1.940 |
|
Cisco 1861-SRST-F/K9 |
1.3.6.1.4.1.9.1.905 |
|
Cisco 1861-UC-2BRI-K9 |
1.3.6.1.4.1.9.1.902 |
|
Cisco 1861-UC-4FXO-K9 |
1.3.6.1.4.1.9.1.903 |
|
Cisco1861 |
1.3.6.1.4.1.9.1.1065 |
|
Cisco 1900 |
Cisco 1905 |
1.3.6.1.4.1.9.1.1192 |
Cisco 1921 |
1.3.6.1.4.1.9.1.1191 |
|
Cisco 1941 |
1.3.6.1.4.1.9.1.1047 |
|
Cisco 2800 |
Cisco 2811 |
1.3.6.1.4.1.9.1.576 |
Cisco 2821 |
1.3.6.1.4.1.9.1.577 |
|
Cisco 2851 |
1.3.6.1.4.1.9.1.578 |
|
Cisco 2900 |
Cisco 2911 |
1.3.6.1.4.1.9.1.1045 |
Cisco 2921 |
1.3.6.1.4.1.9.1.1044 |
|
Cisco 2951 |
1.3.6.1.4.1.9.1.1043 |
|
Cisco 3800 |
Cisco 3825 |
1.3.6.1.4.1.9.1.543 |
Cisco 3845 |
1.3.6.1.4.1.9.1.544 |
|
Cisco 3900 |
Cisco 3925 |
1.3.6.1.4.1.9.1.1042 |
Cisco 3925E |
1.3.6.1.4.1.9.1.1144 |
|
Cisco 3945 |
1.3.6.1.4.1.9.1.1041 |
|
Cisco 3945E |
1.3.6.1.4.1.9.1.1145 |
Emergency Responder supports the following switch modules and network modules.
Switch Modules and Network Modules |
System Object ID from CISCO-PRODUCTS-MIB |
---|---|
Cisco SM-ES2-16-P |
1.3.6.1.4.1.9.1.1048 |
Cisco SM-ES3-16-P |
1.3.6.1.4.1.9.1.1049 |
Cisco SM-ES3G-16-P |
1.3.6.1.4.1.9.1.1050 |
Cisco SM-ES2-24-P |
1.3.6.1.4.1.9.1.1052 |
Cisco SM-ES3-24-P |
1.3.6.1.4.1.9.1.1053 |
Cisco SM-ES3G-24-P |
1.3.6.1.4.1.9.1.1054 |
Cisco SM-D-ES3-48-P |
1.3.6.1.4.1.9.1.1056 |
Cisco SM-D-ES3G-48-P |
1.3.6.1.4.1.9.1.1057 |
NME-16ES-1G |
1.3.6.1.4.1.9.1.702 |
NME-16ES-1G-P |
1.3.6.1.4.1.9.1.663 |
NME-X-23ES-1G |
1.3.6.1.4.1.9.1.703 |
NME-X-23ES-1G-P |
1.3.6.1.4.1.9.1.664 |
NME-XD-24ES-2S-P |
1.3.6.1.4.1.9.1.665 |
NME-XD-48ES-2S-P |
1.3.6.1.4.1.9.1.666 |
Note | Switch modules and network modules use the System Object IDs of the routers into which they are inserted. Support for ISR-G2 SM and NM requires installation of the Cisco Options Package (COP) file. Download the COP file from the Download Software page on Cisco.com |
For information about supported Cisco Unified Computing System (UCS) platforms, see the Unified Communications Virtualization Supported Applications section of the Cisco documentation wiki.
For information about VMware, see the Unified Communications VMWare Requirements section of the Cisco documentation wiki at http://docwiki.cisco.com/wiki/Unified_Communications_VMWare_Requirements.
For information about OVAs, administrators should see the Unified Communications Virtualization Downloads (including OVA/OVF Templates) section of the Cisco documentation wiki at http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization_Downloads_(including_OVA/OVF_Templates).
Cisco Emergency Responder Documentation
See the publications for Cisco Emergency Responder. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
The information in the following sections discuss the installation and use of Cisco Emergency Responder 10.5(1). Read these sections before you perform an upgrade.
Cisco Emergency Responder 10.x and later is supported on Cisco Unified Computing System(UCS) and other virtual platforms only. All existing installations on Media Convergence Servers (MCS) should be migrated to UCS before upgrading to Cisco Emergency Responder 10.x or later.
Direct upgrades to Cisco Emergency Responder 10.5(1) are supported only from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) or Cisco Emergency Responder 10.0(2). All existing installations on MCS should be migrated to UCS before upgrading to Cisco Emergency Responder 10.5(1).
Note | To improve software integrity protection, Cisco Emergency Responder 10.5 has been signed with new RSA v3 keys to resolve CDET "CSCuo53520". Cisco Emergency Responder 10.0(2) and onwards has the fix for this and when upgrading to Cisco Emergency Responder 10.5, it does not require any COP file installation. Upgrade from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) requires the installation of RSA v3 Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.5. For information on the COP file, refer the following link http://www.cisco.com/web/software/282204704/18582/RSA3ver4.pdf. Also, when upgrading from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 it requires the installation of a Refresh Upgrade Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.5. Upgrade to Cisco Emergency Responder 10.5 is a Refresh Upgrade and may require longer downtime. Please plan accordingly. |
If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x, or Cisco Emergency Responder 8.0 is installed on an MCS model that is supported by Cisco Emergency Responder 8.6 or supported through Bridge Upgrade of the system, the customer must first upgrade to Cisco Emergency Responder 8.6, then migrate to UCS or virtual platform, and then upgrade to Cisco Emergency Responder 10.5(1).
If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 is installed on MCS, which is not supported by Cisco Emergency Responder 8.6, customer must perform a fresh installation of Cisco Emergency Responder 10.5(1).
Cisco Prime License Manager centralizes all of the licensing for Emergency Responder 10.0 and onwards. Emergency Responder communicates the licensing requirements to Cisco Prime License Manager. Emergency Responder attempts to discover all phones on Unified Communications Manager, excluding subnets not tracked by Emergency Responder. Together with the manually configured phones, these constitute the license requirements sent by Emergency Responder to the Cisco Prime License Manager. The Cisco Prime License Manager then compares the Emergency Responder license requirements with the licenses installed and reports back license compliance or noncompliance.
Note | Emergency Responder always requires its own specific licenses. It is not included in Cisco Unified Workspace Licensing (UWL) or Cisco User Connect Licensing (UCL). |
For more information on Cisco Prime License Manger, see the Cisco Prime License Manager Documentation Guide at http://www.cisco.com/en/US/partner/products/ps13081/tsd_products_support_series_home.html.
Cisco Emergency Responder 10.5 and onwards support Licenses Management in Cisco HCS License Manager.
For more information on Cisco HCS License Manager, see the Cisco Hosted Collaboration Mediation at http://www.cisco.com/c/en/us/support/cloud-systems-management/hosted-collaboration-mediation/tsd-products-support-series-home.html
If your network includes the Cisco Unified IP Phone 7941,7961,7942,7962,7945, and 7965, you may run into a known defect CSCuj11814.
Please upgrade the phone firmware to the latest version. For more information , see CSCuj11814.
The phone location tables can become unresponsive. You cannot initiate manual discovery, and when you try to view location tables, you see the following error message:
Phone location tables are being modified. Please wait and try again.
This issue occurs when you reboot the primary and secondary Cisco Emergency Responder servers at the same time. It also occurs when a new phone is added to a switch that has entered into Power Save Plus mode before a major Cisco Emergency Responder discovery happens.
If you encounter this issue, perform the following procedure.
Step 1 | Bring the newly added phones out of Power Save Plus mode. |
Step 2 | Make sure that the phone is registered to Cisco Unified Communications Manager. |
Step 3 | Stop the Cisco Phone Tracking and Cisco Emergency Responder service on the secondary server. |
Step 4 | Restart the Cisco Phone Tracking and Cisco Emergency Responder service on the primary server. |
Step 5 | Run Phone Discovery. |
Step 6 | Start the Cisco Phone Tracking and Cisco Emergency Responder service on the secondary node. |
Cisco Emergency Responder includes support for retaining the ERL switch port associations when upgrading to specific versions. For more information, see CSCsl02108.
Cisco Emergency Responder supports location discovery of IP phones by an IP subnet even when they are not connected to a supported Cisco LAN switch.
Using Extension Mobility Cross Cluster (EMCC) between two Unified Communications Manager clusters enables Cisco Emergency Responder to provide enhanced support for 911 calls.
In the case of a 911 call, when an Emergency Responder server is shared by both a user's home and visited Unified Communications Manager cluster, the Unified Communications Manager cannot use an Adjunct Calling Search Space (CSS) to direct the 911 call from the user's home Unified Communications Manager cluster to the user's visited cluster. Instead, the shared Emergency Responder servers that support both Unified Communications Manager clusters must process the 911 call in the user's home Unified Communications Manager cluster. Also, the Emergency Responder servers that support the user's home cluster must receive the correct name (SEP<MAC>) for the calling party device from Unified Communications Manager.
For more information, see CSCtg25879.
Cisco Emergency Responder upgrade earlier to 11.x and 10.x release require installation of the cop file ciscocm.cer_switch_support_patch.cop.sgnUpgrade. Please follow the instructions in the readme to install file and restart the service required for the patch to take effect. Add the ERL's for switch 2960S before upgrading to 11.x, else switch-ports of 2960S may be missing ERL assignments.
Export the switch port file and manually enter the ERL's for 2960S switch ports, if you have done an upgrade without installing the cop file. Upgrade from 11.x support discovering all the ports of switch Catalyst 2960S stack. Upgrade version earlier to 11.x and 10.x, support discovering only master ports of switch Catalyst 2960S stack. For more information, see CSCuu11040.
Cisco recommends that you rebuild the server, after you use the recovery disk to bring a server with a corrupted file system into a bootable and semifunctional state. For more information, see http://tools.cisco.com/bugsearch/bug/CSCth53322
Note | You may notice missing directories, lost permissions, or corrupted softlinks, if you do not rebuild the server. |
This information applies to CSCva92696.
IPv6 is not supported in Cisco Emergency Responder 10.x and 11.x
This section contains information about accessing the Cisco Bug Search to find open caveats and resolved caveats.
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Bug Search.
To access Cisco Bug Search, you need the following items:
Cisco Emergency Responder 10.5(1) does not have any Open Caveats.
The following table lists severity 1, 2, and 3 defects that are resolved for Cisco Emergency Responder 10.5(1).
For more information about an individual caveat, click the Identifier. You must be a registered Cisco.com user to access this online information.
Because a caveat's status continually changes, this table only reflects a snapshot of the caveats that were resolved at the time this report was compiled. For an updated view of resolved caveats, access Bug Toolkit as described in Access Cisco Bug Search.
Identifier |
Headline |
---|---|
CER: Informix DB Vulnerabilities |
|
CER finds phones connected to ports of only last config'd WS-C2960C-8PC |
|
Invalid SMTP address in ER Group Settings causes Backup to never finish |
|
Phone discovery using IPSubnet does not complete/no phones discovered |
|
Upgrade CER 9.x to 10 Display issue on ERL Membership IP Subnet search |
|
CER 10.0 "set accountlocking" Disables OS Admin Login |
|
Null pointer exceptions noticed on subscriber in CER 10.5 |
|
CER : evaluation of SSLv3 POODLE vulnerability CVE-2014-3566 |
|
DBReplication on CER SUB version 10.x in disconnect state after upgrade. |
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.