Advanced System Settings

Advanced System Settings

The Advanced menu in Cisco Unity Connection Administration enables the administrator to manage the system wide settings for different features and parameters, such as messaging and conversations in Cisco Unity Connection.

SMPP Providers

The SMPP providers offer SMS messaging to Unity Connection users and enable message notifications.

Conversations

You can configure several system-wide conversation settings that affects all users in Unity Connection.

Applying Conversation Settings for All Users

Procedure

Step 1

In Cisco Unity Connection Administration, expand System Settings> Advanced and select Conversation.

Step 2

Enter the values of the in the required conversation settings and select Save. (For information on each field, see Help> This Page).

Conversation Settings

Following are the conversation settings:

  • Accessibility Settings in Effect During PIN Entry Conversation: The individual user phone menu accessibility settings do not take effect until a user is authenticated by entering the voicemail PIN.

  • Addressing Priority Lists: When a user attempts to address a message to a recipient by saying a name or spelling part of a name, he/she may find multiple matching names. You can configure two mechanisms that to prioritize certain recipients, sorting the results and offering the names with higher weights first in the search results. You can customize how names are stored in addressing priority lists and how long the names are stored.

  • Addressing and Recording Order: The standard conversation can be customized in which users can address and record when they send or forward messages to other users or distribution lists. You can customize the user conversation to address a message before recording the message or an introduction. This setting change is applied systemwide to all users. You cannot change the order in which users address and record when they reply to messages.

  • Announcing to Users when Messages are Marked Secure: When the Announce Secure Status in Message Header check box is checked, Unity Connection plays a prompt to the user before playing a secure message, announcing that it is a secure message.

If you have configured Unity Connection such that all messages left by both users and outside callers are configured to be secure, consider unchecking this check box so that users do not hear the secure message prompt before every message that they listen to.

  • Announcing When a Message has been Sent to Multiple Recipients and Listing Message Recipients: The conversation can be customized so that when a message has been sent to multiple recipients, Unity Connection announces that fact to the user before playing the message.

Unity Connection can also be customized so that users can hear a list of all of the recipients of a message. By default, this functionality is not enabled for the touchtone conversation, and must be configured using the Custom Keypad Mapping tool. Depending on how you configure the key mapping, users can hear the list of message recipients when they press the applicable key while listening to the message header, body, footer, or after-message prompts.

  • Automatically Added Alternate Extensions: When a user signs in from a phone number other than a primary extension or alternate extension, the number is added to the calling party ID (CPID) history of the user. When a number is added as an alternate extension, the user can sign in to Unity Connection from the number without having to enter a user ID (the primary extension).

  • Call Holding Wait Time: With call holding, when the phone is busy, Unity Connection can ask callers to hold. Each caller remains in the queue according to the settings that you configure.

  • Announcing Message Status on Reply or Reply-All: Unity Connection announces message status to the users when they reply or reply-all to a message. By default, when a user replies or reply-all to a message, Unity Connection do not announce any message status.

  • Announcing Recipient List on Reply or Reply-All: When a message is sent to multiple recipients and/or distribution lists, recipients have the option to reply-all. Unity Connection announces the recipient list to the users when they reply-all to a message whose number of recipients is less than the number specified in the Maximum Number of Recipients Before Reply-all Warning field.

See Table 17-1, when the administrator enables or disables the Announce Message Status to User(s) while Replying option.

Message Status Announcement

User Action

Announce Message Status to User(s) while Replying

Expected Behavior of Unity Connection

Reply to a message

Disabled

Do not announce message status

Reply-all to a message

Disabled

Do not announce message status

Reply to a message

Enabled

Announces the status of the message

Reply-all to a message

Enabled

Announces the status of the message

  • Announcing Message Status on Reply or Reply-All: When a message is sent to multiple recipients and/or distribution lists, recipients have the option to reply-all. Unity Connection announces the recipient list to the users when they reply-all to a message whose number of recipients is less than the number specified in the Maximum Number of Recipients Before Reply-all Warning field.

Unity Connection 10.0(1) and later plays only the recipient name, when the user reply to a message. Reply to a message is irrespective of the value mentioned in the Maximum Number of Recipients Before Reply-all warning field.

See Table 17-2, when the administrator enable or disable the Announce Message Status to User(s) while Replying option.

Message Status Announcement

User Action

Announce Message Status to User(s) while Replying

Expected Behavior of Unity Connection

Reply to a message

Disabled

Do not announce message status.

Reply-all to a message

Disabled

Do not announce message status.

Reply to a message

Enabled

Announces the status of the message.

Reply-all to a message

Enabled

Announces the status of the message.

  • Announcing Recipient List on Reply or Reply-All: When a message is sent to multiple recipients and/or distribution lists, recipients have the option to reply-all. Unity Connection 10.0(1) and later plays only the recipient name, when the user reply to a message. Reply to a message is irrespective of the value mentioned in the Maximum Number of Recipients Before Reply-all warning field.

See Table 17-3, when the administrator enable or disable the Announce Recipients list to User(s) while Replying option.

Message Status Announcement

User Action

Announce Message Status to User(s) while Replying

Expected Behavior of Unity Connection

Reply to a message

Disabled

Do not play the recipient name.

Reply-all to a message

Disabled

Do not play the recipient list.

Reply to a message

Enabled

Plays the recipient name.

Reply-all to a message

Enabled

Plays the recipient list.

  • Warning users on Reply-All When Number of Recipients Exceeds Maximum: When a message is sent to multiple recipients and/or distribution lists, recipients have the option to reply-all. Unity Connection warns users when they reply-all to a message whose number of recipients is equal to or exceeds the number specified in the Maximum Number of Recipients Before Reply-all Warning field.

  • Caller Information: The user conversation can be customized so that it provides users with additional information about each caller who left a message, before it plays the message. See Table 17-4 for caller information.

Table 1. Caller Information that Unity Connection can Offer Before Message Playback

For Messages Left by This Type of Caller

Message Type

Cisco Unity Connection Plays This by Default

Cisco Unity Connection Plays This When Additional Caller Information Is Offered

Identified user (including call handlers)

Voice, receipts

The recorded name of the user (or call handler). If the user (or call handler) does not have a recorded name, Unity Connection uses Text to Speech to play the display name. If the user does not have a display name, Unity Connection plays the primary extension instead.

Both the recorded name (if available) and the primary extension (if available) before playing the message.

If the user (or call handler) does not have a recorded name, Unity Connection uses Text to Speech to play the display name of the user (or call handler) instead.

Outside caller

Voice

The message, without announcing who it is from or playing the phone number of the caller first.

The phone number (if available) of the caller before playing the message.

  • Dial Prefix Settings for Live Reply to Unidentified Callers: When live reply is enabled, users who are listening to messages by phone can reply to a message by calling the sender. When a user attempts to reply by calling an unidentified caller, Unity Connection checks the calling number provided by the phone system in the Automatic Number Identification (ANI) string against the transfer restriction table that is associated with the user class of service.

  • Deleting Messages: You can customize the standard conversation to change what users hear when they manage their deleted messages in the following ways:

As alternatives to the default, you can specify that Unity Connection does not prompt users to choose, and instead permanently deletes the type of messages that you specify: either deleted voice messages or all deleted messages (voice and email, as applicable). To set up either alternative, change the Multiple Message Delete Mode setting by entering one of the following values:

  • 1—Users choose which messages are deleted; Unity Connection prompts them: “To delete only your voice messages, press 1. To delete all messages, press 2.” (Default setting)

  • 2—Unity Connection does not prompt users to choose which messages to delete; instead, Unity Connection deletes all of their deleted voice messages.

  • 3—Unity Connection does not prompt users to choose which messages to delete; instead, Unity Connection deletes all of their deleted messages (voice messages, receipts, and email messages, as applicable).

  • Language of System Prompts: Phone languages are the languages in which Unity Connection can play system prompts to users and callers. The phone language setting is available for the following Unity Connection components: user accounts, routing rules, call handlers, interview handlers, and directory handlers.

  • Sign in from a User Greeting: Caller input settings allow you to specify how users sign in to Unity Connection when they are listening to a user greeting. Using the caller input settings you can specify which keys users can press to interrupt a user greeting so that they can sign in to Unity Connection, and what users hear after Unity Connection prompts them to sign in.

The Table 17-5 summarizes the options available to you for specifying how users sign in to Unity Connection from their own greeting or from another user greeting.

Table 2. Summary of Caller Input Options Available for Specifying How Users Sign In to Unity Connection from User Greetings

Conversation

Description

Use

Best Practice

Sign-In

Prompts users to enter an ID and PIN when they press * during any user greeting.

Enabled by default.

To avoid leaving a message as an unidentified caller, users can sign in to Unity Connection from another user greeting when they call the user from a phone that is not associated with their account. (Unity Connection users cannot reply to messages from unidentified callers.)

Continue to offer the Sign-In conversation.

If you are considering reassigning the key used to access the Sign-In conversation, consider that users also access the Sign-In conversation by pressing * from the Opening Greeting.

Easy Sign-In

Prompts users to enter a PIN when they press a key during any user greeting.

Disabled by default. (No key is mapped to the Easy Sign-In conversation.)

Users can dial their extensions and sign in quickly without having to remember the pilot number to access Unity Connection by phone.

Users may prefer Easy Sign-In to the Sign-In conversation because it saves them from having to re-enter an extension during the sign-in process. Note that Unity Connection uses the calling extension (rather than the dialed extension) to determine which mailbox the user is trying to sign in to.

Provide Easy Sign-In to users who want a faster way to sign in from their own greeting or to accommodate users who are accustomed to another voice messaging system.

Keys 1–9 are unmapped, and are therefore good choices for assigning to the Easy Sign-In conversation. Consider the following if you are thinking of using the *, 0, or # key instead:

  • Avoid reassigning the * key so that you can continue to offer the Sign-In conversation.

  • The # key is already set up to skip greetings. It is also the key that users use to skip ahead throughout the Unity Connection conversation.

  • The 0 key is already set up to send callers to the Operator call handler.

Messaging

The Messaging settings page enables to manage the message configuration values. For more information on each field, see Help> This Page. For information on messaging, see the Messaging chapter.

Telephony

The Telephony settings enables to manage the telephony integration settings of Unity Connection. For more information on each field, see Help> This Page.

For information on telephony integration, see the Telephony Integration chapter.

Reports

Reports in Unity Connection are generated to gather information about the system configuration and call management components, such as call handlers and users. Unity Connection is automatically set to gather and store the data from which you can generate reports.

To manage reports in Unity Connection, sign in to Cisco Unity Connection Administration, expand System Settings > Advanced and select Reports. (For more information on each field, see Help> This Page).

Available Reports

You can generate and view reports in Cisco Unity Connection Serviceability. To go to Cisco Unity Connection Serviceability, select Cisco Unity Connection Serviceability in the navigation pane and select Go.

For details on generating and viewing reports for Cisco Unity Connection Serviceability, see the Administration Guide for Cisco Unity Connection Serviceability at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

The Table 17-6 describes the reports available in Unity Connection.

Reports Available in Unity Connection

Report Name

Description of Output

Phone Interface
Failed Sign-In

Includes the following information for every failed attempt to sign in to Unity Connection by phone:

  • Username, alias, caller ID, and extension or URI of user who failed to sign in.

  • Date and time the failed sign in occurred.

  • Whether the maximum number of failed sign in has reached for the user.

Users

Includes the following information for each user:

  • Last name, first name, and alias.

  • Information that identifies the Unity Connection or Cisco Unified CMBE server associated with the user.

  • Billing ID, class of service, and extension or URI.

  • Whether the account is locked.

  • Whether the user has enabled personal call transfer rules.

Message Traffic

Includes totals for the following traffic categories:

  • Voice.

  • Fax.

  • Email.

  • Non-delivery receipt (NDR).

  • Delivery receipt.

  • Read receipt.

  • Hourly totals.

  • Daily totals.

Port Activity

Includes the following information for voice messaging ports:

  • Name.

  • Number of inbound calls handled.

  • Number of outbound MWI calls handled.

  • Number of outbound AMIS calls handled.

  • Number of outbound notification calls handled.

  • Number of outbound TRAP calls handled.

  • Total number of calls handled.

Mailbox Store

Includes the following information about the specified mailbox stores:

  • Mail database name.

  • Display name.

  • Server name.

  • Whether access is enabled.

  • Mailbox store size.

  • Last error.

  • Status.

  • Whether the mail database can be deleted.

Dial Plan

Includes a list of the search spaces configured on the Unity Connection or Cisco Unified CMBE server with an ordered list of partitions assigned to each search space.

If the server is part of a digital network, the report also lists the search spaces and associated partition membership on every other Unity Connection location on the network.

Dial Search Scope

Includes a list of all the users and the extensions or URIs in the specified partition that is configured in the Unity Connection directory. If a partition is not specified, the report lists all users and their extensions for all partitions that are configured in the directory.

User Phone Sign-In and MWI

Includes the following information about phone sign-ins, MWI activity, and message notifications to phone devices per user:

  • Name, extension, and class of service.

  • Date and time for each activity.

  • The source of each activity.

  • Action completed (for example, Sign-in, MWI On or Off, and Phone Dialout).

  • Dial out number and results (applicable only for message notifications to phone devices).

  • The number of new messages for a user at the time of sign in.

User Message
Activity

Includes the following information about messages sent and received per user:

  • Name, extension, and class of service.

  • Date and time for each message.

  • Type of message.

  • Action completed, such as received new message or message saved.

  • Information on the message sender.

Distribution Lists

Includes the following information of a distribution list:

  • Name and display name of the list.

  • Date and time the list was created. (Date and time are given in Greenwich Mean Time.)

  • A count of the number of users included in the list.

  • If the Include List Members check box is checked, a listing of the alias of each user who is a member of the list.

User Lockout

Includes user alias, the number of failed sign-in attempts for the user, credential type (a result of “4” indicates a sign-in attempt from the Unity Connection conversation; a result of “3” indicates a sign-in attempt from a web application), and the date and time that the account was locked.

(Date and time are given in Greenwich Mean Time.)

Unused Voice Mail
Accounts

Includes the user alias, display name, date and time when the user account was created.

(Date and time are given in Greenwich Mean Time.)

Transfer Call Billing

Includes the following information for each call:

  • Name, extension, and billing ID of the user.

  • Date and time that the call occurred.

  • The phone number dialed.

  • The result of the transfer (connected, ring-no-answer (RNA), busy, or unknown).

Outcall Billing
Detail

Includes the following information, arranged by day and the extension of the user who placed the call:

  • Name, extension, and billing ID.

  • Date and time the call was placed.

  • The phone number called.

  • The result of the call (connected, ring-no-answer (RNA), busy, or unknown).

  • The duration of the call in seconds.

Outcall Billing
Summary

Arranged by date and according to the name, extension or URI, and billing ID of the user who placed the call. It is listed 24 hours of the day with a dialout time in seconds specified for each hour span.

Call Handler 
Traffic

Includes the following information for each call handler:

  • Total number of calls.

  • Number of times each key on the phone keypad was pressed.

  • Extension.

  • Invalid extension.

  • Number of times the after greeting action occurred.

  • Number of times the caller hung up.

System Configuration

Includes detailed information about all aspects of the configuration of the Unity Connection system.

SpeechView Activity Report by User

Includes the total number of transcribed messages, failed transcriptions, and truncated transcriptions for a given user during a given time period. If the report is run for all users, then the output is broken out by user.

SpeechView Activity Summary Report

Includes the total number of transcribed messages, failed transcriptions, and truncated transcriptions for the entire system during a given time period. When messages are sent to multiple recipients, the message is transcribed only once, so the transcription activity is counted only once.

Connection Administration

Connection Administration modifies the following administration settings:

  • Database Proxy

  • Voice Mail Web Service

  • Cisco Unified Mobile Advantage

  • Session Timeout

  • Display Schedules

  • User Inactivity Timeout

Editing Administration Settings using Cisco Unity Connection Administration

Procedure

Step 1

In Cisco Unity Connection Administration, expand System Settings > Advanced and select Connection Administration.

Step 2

On the Connection Administration Configuration page, enter the applicable settings and select Save. (For more information on each field, see Help> This Page).

TRAP

TRAP modifies the Telephone Record and Play settings for session time out and dial-out.

Editing Telephone Record and Play Settings

Procedure

Step 1

In Cisco Unity Connection Administration, expand System Settings > Advanced and select TRAP.

Step 2

On the TRAP Configuration page, enter the applicable settings and select Save. (For more information on each field, see Help> This Page).

Disk Capacity

The information about the messages in a database and the message content is stored as files on the Unity Connection server. Depending on the number of Unity Connection users, the number and duration of messages they receive, and the settings that you specify for the message aging policy and for quotas, it may be possible for the hard disk on which messages and greetings are stored to fill up. This would cause Unity Connection to stop functioning. As the hard disk approaches maximum capacity, you may also encounter unexpected behavior.

The disk capacity page describes the maximum capacity of the hard disk on which messages and greetings can be stored. The disk capacity can be managed in Cisco Unity Connection Administration> System Settings> Advanced> Disk Capacity. For more information, see Help> This Page.

When the hard disk fills to the specified percentage limit, neither users nor outside callers are allowed to leave voice messages. Unity Connection also logs an error that can be viewed on the Tools > SysLog Viewer page in the Real-Time Monitoring Tool.


Note

You can still send a broadcast message even when the hard disk exceeds the specified limit.

If the disk capacity settings are changed, you need to restart the Connection Message Transfer Agent service in Cisco Unity Connection Serviceability.

If the hard disk exceeds the value that you specify, users should immediately delete unnecessary voice messages. In addition, to prevent a recurrence, you may want to re-evaluate message-aging policy and mailbox quotas. For more information, see the Controlling the Size of Mailboxes section of the Message Storage chapter.

PCA

Cisco Personal Communications Assistant (PCA) modifies the settings for Cisco Personal Communications Assistant Inbox and session time out. For more information, see the “Setting Up Access to the Cisco Personal Communications Assistant” chapter of the User Workstation Setup Guide for Cisco Unity Connection, Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/user_setup/guide/b_15cucuwsx.html.

Editing the Settings for Cisco PCA Inbox

Procedure

Step 1

In Cisco Unity Connection Administration, expand System Settings > Advanced and select PCA.

Step 2

On the PCA Configuration page, enter the applicable settings and select Save. (For information on each field, see Help> This Page).

RSS

Really Simple Syndication (RSS) is a web application that enables access to voice messaging. The RSS setting enables the insecure RSS connections.

By default, Unity Connection only supports secure connections to the RSS feed using SSL. Some RSS readers, for example Apple iTunes, do not support secure connections.

If you want to allow users to be able to use RSS readers that do not support secure connections, see the Enabling Insecure RSS Connections, page 17-11 section.

Enabling Insecure RSS Connections

Procedure

Step 1

In Cisco Unity Connection Administration, expand System Settings > Advanced and select RSS.

Step 2

On the RSS Configuration page, check the Allow Insecure RSS Connections check box and select Save. (For information on each field, see Help> This Page).

Configuring an RSS Reader to View Voice Messages

Users can configure an RSS reader to view voice messages. Following are some important considerations:

  • Use the following URL in the RSS Reader:

– https://<Unity Connection server name>/cisco-unity-rss/rss.do

The server name can either be the hostname, IPv4 address, or IPv6 address of the Unity Connection server.

  • When users connect to the RSS feed, they are required to provide the following:

    • Username: Enter the user alias.

    • Password: Enter the Cisco PCA password of the user (also known as the web application password).

RSS Feed Limitations and Behavioral Notes

  • Only the 20 most recent unread messages are presented in the RSS feed.

  • If the message is secure or private, a decoy message plays instead of the actual message. The decoy message indicates that the message is secure or private and that the user must retrieve the message by calling in by phone.

  • Broadcast messages are not included in the RSS feed.

  • Messages cannot be deleted. Messages can only be marked read.

  • Marking a message read removes it from the RSS feed.

  • US English is the only language supported at this time.

  • Dispatch messages cannot be accepted, declined or postponed. Dispatch messages cannot be marked as read. A dispatch message remains in the RSS feed until it is handled via another interface or accepted by another recipient.

  • Some RSS readers do not allow the description of the message to contain hyperlinks. For those readers, the feed does not offer the option to mark the message as read.

  • For messages with multiple parts (for example a forwarded message with an introduction), not all parts of the message can be played. Only the first part (for example, the introduction) is played and the subject line indicates that there are more attachments. Users must retrieve the remaining message parts by calling in by phone.

Fax

The Fax Settings page enables to manage the subject prefix for a successful or failed fax and the fax file types. For more information, see the Fax Server chapter.

Unified Messaging Services

The Unified Messaging Services settings define the settings for calendar and contact integrations that are supported with the unified messaging feature. For more information, see the Unified Messaging section.

API Settings

Application Programming Interface (API) provides provisioning, messaging, and telephony access to Unity Connection. It is used to enable or disable the settings for Cisco Unity Connection Messaging Interface (CUMI) API. For more information, see the “Cisco Unity Connection Overview” chapter of Design Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/design/guide/b_15cucdg.html.

Enabling or Disable CUMI API Settings

Procedure

Step 1

In Cisco Unity Connection Administration, expand System Settings > Advanced and select API Settings.

Step 2

On the API Configuration page, enter the applicable settings and select Save. (For information on each field, see Help> This Page).