Setting Up an Avaya Definity G3 In-Band TIMG Integration with Cisco Unity Connection
For detailed instructions for setting up an Avaya Definity G3 in-band TIMG integration with Cisco Unity Connection, see the following sections in this chapter:
Task List to Create an Avaya Definity G3 In-Band TIMG Integration
Before doing the following tasks to integrate Unity Connection with the phone system using the T1 media gateway (TIMG), confirm that the Unity Connection server is ready for the integration after completing the installation following the steps as mentioned in the "Installing Cisco Unity Connection" chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/unified_messaging/guide/b_15cucumgx.html.
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Review the system and equipment requirements to confirm that all phone system and Unity Connection server requirements have been met. See the Requirements section.
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Plan how the voice messaging ports used by Unity Connection. See the Planning the Usage of Voice Messaging Port in Cisco Unity Connection chapter.
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Program the phone system and extensions. See the Programming Phone System for In-Band TIMG Integration section.
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Set up the TIMG units for an in-band integration. See the Setting Up the TIMG Units section.
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Create the integration. See the Creating an Integration with the Phone System section.
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Test the integration. See the Testing the Integration chapter.
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If this integration is a second or subsequent integration, add the applicable new user templates for the new phone system. See the Adding New User Templates for Multiple Integrations chapter.
Requirements
The Avaya Definity G3 in-band TIMG integration supports configurations of the following components:
Phone System
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Avaya Definity G3 phone system.
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T1 digital trunk interface card.
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One or more TIMG units (media gateways).
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The voice messaging ports in the phone system connected by T1 digital lines (DS1 or “dry T1” digital lines only) to the ports on the TIMG units.
Caution
T1 (or “wet T1”) connections to the PSTN must be through an MTU, CSU, or other device that provides line isolation. Otherwise, the TIMG units may be damaged
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The TIMG units connected to the same LAN or WAN that Unity Connection is connected to.
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If the TIMG units connect to a WAN, the requirements for the WAN network connections are:
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For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
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For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
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No network devices that implement network address translation (NAT).
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A maximum 200 ms one-way one-way network latency.
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The phone system ready for the integration, as described in the documentation for the phone system.
Unity Connection Server
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Unity Connection installed and ready for the integration after completing the installation following the steps as mentioned in the "Installing Cisco Unity Connection" chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/unified_messaging/guide/b_14cucumgx.html.
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A license that enables the applicable number of voice messaging ports.
Centralized Voice Messaging
Unity Connection supports centralized voice messaging through the phone system, which supports various inter-phone system networking protocols including proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that centralized voice messaging is a function of the phone system and its inter-phone system networking, not voicemail. Unity Connection supports centralized voice messaging as long as the phone system and its inter-phone system networking are properly configured.
Programming Phone System for In-Band TIMG Integration
If you use programming options other than those supplied in the following procedure, the performance of the integration may be affected.
Caution |
In programming the phone system, do not send calls to voice messaging ports in Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Perform Message Notification, do not send calls to it. |
Procedure
Step 1 |
Create a coverage path which contains the TIMG unit hunt group number as the coverage point. |
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Step 2 |
Assign the coverage path that you created in Step 1 to the user stations that must forward to the voice messaging ports on the TIMG units when calls are not answered or when the user station is busy, based on one of the call transfer types shown in Table 3-1.
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Step 3 |
Assign an extension number for each voice messaging port, which is a digital line that connects to the TIMG unit, and set the voice messaging port options as shown in Table 3-2.
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Step 4 |
Set the DS1 Circuit Pack options as shown in Table 3-3.
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Step 5 |
Assign a the voice messaging ports to a hunt group by setting the options shown in Table 3-4.
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Step 6 |
Enter the group member assignments for the voice messaging ports that answer calls and press Enter. |
Setting Up the TIMG Units
Do the following procedures to set up the TIMG units (media gateways) that are connected to the phone system.
These procedures require that the following tasks have already been completed:
- The phone system is connected to the TIMG units using T1 digital lines.
- The TIMG units are connected to a power source.
- The TIMG units are ready to be connected to the LAN or WAN.
Caution |
Because TIMG units have the same default IP address, you must set them up one at a time. Otherwise, you can experience IP address conflicts. |
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the TIMG units.
Procedure
Step 1 |
On a Windows workstation that have access to the TIMG units, go to the following link: http://software.cisco.com/download/navigator.html?mdfid=280082558&i=rm.
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Step 2 |
In the tree control on the Downloads Home page, expand Unified Communications> Unified Communications Applications > Messaging > Cisco Unity and select Cisco Unity Telephony Integration. |
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Step 3 |
On the Log In page, enter your username and password, then select Log In. |
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Step 4 |
On the Select a Release page, under Latest Releases, select the most recent release. |
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Step 5 |
In the right column, select the version of the firmware for your TIMG units. |
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Step 6 |
On the Download Image page, select Download. |
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Step 7 |
On the Supporting Document(s) page, select Agree. |
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Step 8 |
In the File Download dialog box, select Save. |
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Step 9 |
In the Save As dialog box, browse to the Windows workstation that have access the TIMG units, browse to a directory where you want to save the file, and select Save. |
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Step 10 |
In the Download Complete dialog box, select Open. The window for extracting the TIMG firmware update files appears. |
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Step 11 |
Select Extract. |
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Step 12 |
In the Extract dialog box, browse to the directory where you want the extracted files, and select Extract. |
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Step 13 |
Close the window for the extracting application. |
Setting Up the TIMG Units (Firmware Version 6.x)
Procedure
Step 1 |
On the Windows workstation, add a temporary route to enable access to the TIMG units. |
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Step 2 |
Connect a TIMG unit to the network. |
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Step 3 |
In the web browser, go to http://10.12.13.74. |
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Step 4 |
To sign in, enter the following case-sensitive settings.
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Step 5 |
Select OK. |
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Step 6 |
On the System menu, select Upgrade. |
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Step 7 |
On the Upgrade page, under Browse for Upgrade File, select Browse. |
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Step 8 |
In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted TIMG firmware update files. |
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Step 9 |
Select Open. (where <xx> is multiple digits), and select |
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Step 10 |
On the Upgrade page, select Install File. |
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Step 11 |
After the file is installed, a message prompting you to restart the TIMG unit appears. Select Cancel.
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Step 12 |
Repeat Step 6 through Step 11 for the following files:
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Step 13 |
On the Configuration menu, select Import/Export. |
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Step 14 |
On the Import/Export page, select Browse. |
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Step 15 |
In the Choose File dialog box, browse to the file T1_LS_Cfg_LucentG3.ini. |
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Step 16 |
Select T1_LS_Cfg_LucentG3.ini, and select Open. |
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Step 17 |
On the Import/Export page, select Import File. |
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Step 18 |
After the file is imported, a message prompting you to restart the TIMG unit appears. Select OK. |
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Step 19 |
In the web browser, go to http://10.12.13.74. |
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Step 20 |
To sign in, enter the following case-sensitive settings.
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Step 21 |
Select OK. |
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Step 22 |
On the System menu, select Password. |
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Step 23 |
On the Change Password page, enter the following settings.
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Step 24 |
Select Change. |
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Step 25 |
On the Configuration menu, select Mgmt Protocols. |
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Step 26 |
On the Management Protocols page, enter the following settings.
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Step 27 |
Select Submit. |
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Step 28 |
On the Configuration menu, select Routing Table. |
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Step 29 |
On the Routing Table page, under Router Configuration, select VoIP Host Groups. |
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Step 30 |
Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
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Step 31 |
For Unity Connection without a cluster, under Host List, enter the host name or IP address of the Unity Connection server and the server port in the format <host name or IP address>:5060. For Unity Connection with a cluster configured, under Host List, enter the host name or IP address of the subscriber server (the second Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060. |
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Step 32 |
For Unity Connection without a cluster, continue to Step 34. For Unity Connection with a cluster configured, select Add Host. |
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Step 33 |
In the second field, enter the host name or IP address of the publisher server (the first Unity Connection server that you installed) and the server port in the format <host name or IP address>:5060.
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Step 34 |
Select Submit. |
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Step 35 |
On the Configuration menu, select . |
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Step 36 |
On the T1/E1 Configuration page, enter the following settings.
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Step 37 |
Select Submit. |
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Step 38 |
On the Configuration menu, select . |
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Step 39 |
On the TDM General Settings page, enter the following settings.
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Step 40 |
Select Submit. |
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Step 41 |
On the Configuration menu, select . |
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Step 42 |
On the TDM Port Enabling page, select No for the ports that you want to disable on the TIMG unit. |
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Step 43 |
Confirm that Yes is selected for all other ports on the TIMG unit. |
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Step 44 |
Select Submit. |
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Step 45 |
On the Configuration menu, select . |
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Step 46 |
On the VoIP General Settings page, enter the following settings.
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Step 47 |
Select Submit. |
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Step 48 |
On the Configuration menu, select . |
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Step 49 |
On the VoIP Media Settings page, enter the following settings.
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Step 50 |
Select Submit. |
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Step 51 |
On the Configuration menu, select . |
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Step 52 |
On the VoIP QOS Configuration page, enter the following settings.
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Step 53 |
Select Submit. |
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Step 54 |
On the Configuration menu, select IP. |
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Step 55 |
On the IP Settings, LAN1 page, enter the following settings.
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Step 56 |
Select Submit. |
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Step 57 |
On the Configuration menu, select Tone Detection. |
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Step 58 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, select Busy and do the following substeps to verify that the tone is correct.
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Step 59 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 58c from the third phone. |
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Step 60 |
Select Learn. |
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Step 61 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Error and do the following substeps to verify that the tone is correct.
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Step 62 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 61a |
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Step 63 |
Select Learn. |
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Step 64 |
On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, select Ringback and do the following substeps to verify that the tone is correct.
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Step 65 |
Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 64a |
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Step 66 |
Select Learn. |
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Step 67 |
Select Submit. |
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Step 68 |
Hang up the phones that you used in Step 58. |
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Step 69 |
On the Configuration menu, select Import/Export. |
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Step 70 |
On the Import/Export page, under Export Files, select Export All Settings. |
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Step 71 |
In the File Download dialog box, select Save. |
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Step 72 |
In the Save As dialog box, browse to the Windows workstation that has access to the TIMG units, browse to a directory where you want to save the file, and select Save. |
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Step 73 |
In the Download Complete dialog box, select Open. Notepad opens the file Config.ini that you saved. |
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Step 74 |
Locate the line with the following parameter:
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Step 75 |
Confirm that the value of the parameter is no so that the line reads as follows:
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Step 76 |
Locate the line with the following parameter:
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Step 77 |
Confirm that the value of the parameter is !! so that the line reads as follows:
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Step 78 |
Save the file, and exit Notepad. |
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Step 79 |
On the Configuration menu of the TIMG unit, select Import/Export. |
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Step 80 |
On the Import/Export page, under Browse for Import File, select Browse. |
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Step 81 |
In the Choose File dialog box, browse to the file Config.ini that you saved. |
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Step 82 |
Select Config.ini, and select Open. |
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Step 83 |
On the Import/Export page, select Import File. |
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Step 84 |
When prompted to restart the TIMG unit, select OK. |
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Step 85 |
Creating an Integration with the Phone System
After ensuring that the phone system, the TIMG units and the Unity Connection server are ready for the integration, do the following procedures to set up the integration and to enter the port settings.
Procedure
Step 1 |
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System. |
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Step 2 |
On the Search Phone Systems page, under Display Name, select the name of the default phone system. |
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Step 3 |
On the Phone System Basics page, in the Phone System Name field, enter the descriptive name that you want for the phone system. |
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Step 4 |
If you want to use this phone system as the default for TRaP connections so that administrators and users without voicemail boxes can record and playback through the phone in Unity Connection web applications, check the Default TRAP Switch check box. If you want to use another phone system as the default for TRaP connections, uncheck this check box. |
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Step 5 |
Select Save. |
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Step 6 |
On the Phone System Basics page, in the Related Links drop-down box, select Add Port Group and select Go. |
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Step 7 |
On the New Port Group page, enter the applicable settings and select Save.
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Step 8 |
On the Port Group Basics page, in the Related Links drop-down box, select Add Ports and select Go. |
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Step 9 |
On the New Port page, enter the following settings and select Save.
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Step 10 |
On the Search Ports page, select the display name of the first voice messaging port that you created for this phone system integration.
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Step 11 |
On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
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Step 12 |
Select Save. |
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Step 13 |
Select Next. |
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Step 14 |
Repeat Step 11 through Step 13 for all remaining voice messaging ports for the phone system. |
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Step 15 |
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Phone System. |
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Step 16 |
On the Search Phone Systems page, under Display Name, select the name of the phone system that you entered in Step 3. |
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Step 17 |
Repeat Step 6 through Step 16 for each remaining TIMG unit integrated with Unity Connection.
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Step 18 |
If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then select Trunk. Otherwise, skip to Step 22. |
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Step 19 |
On the Search Phone System Trunks page, on the Phone System Trunk menu, select New Phone System Trunk. |
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Step 20 |
On the New Phone System Trunk page, enter the following settings for the phone system trunk and select Save.
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Step 21 |
Repeat Step 19 and Step 20 for all remaining phone system trunks that you want to create. |
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Step 22 |
In Cisco Unity Connection Administration, expand Telephony Integrations, then select Port Group. |
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Step 23 |
On the Search Port Groups page, select the display name of the port group that you added in Step 7. |
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Step 24 |
On the Port Group Basics page, select Reset. |
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Step 25 |
When prompted that resetting terminates all call traffic, select OK. |
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Step 26 |
In the Related Links drop-down list, select Check Telephony Configuration and select Go to confirm the phone system integration settings. If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again. |
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Step 27 |
In the Task Execution Results window, select Close. |