Index
Symbols
! in route patterns 9-96
+dialing 9-13
+E.164 dial plans 9-66
<None> calling search space 23-8
@ in route patterns 9-96
Numerics
1040 Sensor 28-8
1700 Series Routers 17-7, 17-11
2000 Series Virtualization Experience Client 18-21
2800 Series Routers 17-7, 17-11, 17-19, 17-35
2900 Series Routers 17-35
3500 Series Video Gateways 13-27
3800 Series Routers 17-7, 17-11, 17-19, 17-35
3900 Series Routers 17-35
3900 Series SIP Phones 18-6
4000 Series Virtualization Experience Client 18-21
508 conformance 5-51
6000 Series Virtualization Experience Client 18-21
6900 Series Phones 18-5
7900 Series Phones 18-4
7905_7912 dial rules 9-52, 9-90
7921G Wireless IP Phone 18-12
7925G-EX Wireless IP Phone 18-12
7925G Wireless IP Phone 18-12
7926G Wireless IP Phone 18-12
7940_7960_OTHER dial rules 9-52, 9-90
802.1s 3-5
802.1X authentication 4-14
802.3af PoE 3-13
8900 Series Phones 18-5, 18-18
9.@ route pattern 9-96
9900 Series Phones 18-5, 18-18
A
AA 21-20
AAR
dial plan considerations 9-117
for Voice over PSTN 5-19, 5-20
with Cisco Unity 21-8
with globalized destination mask 9-23
with hunt pilot 9-76
abbreviated dialing 9-6
AC 19-43
Accept Audio Codec Preference in Received Offer 14-11, 14-60
access codes 9-10, 9-118, 25-39
access control list (ACL) 4-20, 4-21
accessibility of IP Telephony features 5-51
Access Layer 3-5
access lists for Mobile Connect calls 25-42
access numbers 25-49
access point (AP) 3-54, 3-55, 3-64, 18-12
ACF 9-143
Active Directory (AD) 16-9, 16-13, 16-16, 16-21
Active Directory Application Mode (ADAM) 16-11, 16-26
Active Directory Lightweight Directory Services (ADLDS) 16-17
Adaptive Security Appliance (ASA) 4-22, 4-31, 11-92
addresses
Admission Request (ARQ) 9-143
flat 25-23
MAC 4-7
Address Resolution Protocol (ARP) 3-64, 4-12
ad-hoc conferences 12-13, 12-15
ADLDS 16-17
Administrative XML Layer (AXL) 28-6
Admission Confirm (ACF) 9-143
Admission Reject (ARJ) 9-143
Admission Request (ARQ) 9-143
advanced formulas for bandwidth calculations 3-51
AFT 10-22
agents for call processing 5-26
Aggregation Services Router (ASR) 22-5
AHT 29-5
ALI Formatting Tool (AFT) 10-22
all trunks busy 10-13
alternate
endpoints 14-56
analog
interface modules 18-3
standalone gateways 18-3
Analysis Manager 28-19
anchoring calls in the enterprise 25-54
Android 18-16, 25-60, 25-71, 25-75
ANI 10-3, 10-5, 10-6, 10-10, 13-18
Annex M1 14-56
annunciator 17-20
answer supervision 10-14
AnyConnect 25-78
Apple iOS 18-16
application dialing rules 24-9, 25-50
Application ID for RSVP 11-52, 11-60, 11-72
applications
Attendant Console 19-43
described 19-1
Extension Mobility 19-8, 19-29
for mobile users 25-1
for video telephony 12-36
IP Manager Assistant 19-20
IP Phone Services 19-2
security 4-34
third-party 1-2
Unified Communications Manager Assistant 19-20
WebDialer 19-34
applications and services layer 1-5, 20-1
application users 16-6
architecture
applications and services layer 20-3
call control layer 15-2
call processing 8-2
call routing layer 7-3
Cisco UCIntegration for Microsoft Lync 24-26, 29-26
Cisco UCIntegration for Microsoft Office Communicator 29-26
Cisco Unified Client Services Framework 24-3, 29-23
Cisco Unified Communications Manager Assistant 19-21, 19-22
Cisco Unified Contact Center 26-2
Cisco Unified MeetingPlace 22-22
Cisco Unified Personal Communicator 29-24
Cisco WebEx Connect 29-25
conferencing 22-3
deployment models 5-2
directories 16-6
endpoints 18-2
Enterprise Feature Access 25-51
Extension Mobility 19-9
IP Phone Services 19-2
media resources 17-2
Mobile Connect 25-42
Mobile Voice Access 25-51
mobility clients and devices 25-61
networking layer 2-3
operations and serviceability layer 27-3
presence 23-9
Service Advertisement Framework (SAF) 5-52
trunks 14-2
Unified Communications System 1-3
voice and video over WLAN 3-54
wireless LAN 3-54
area code 9-118
ARJ 9-143
ARQ 9-143
ASR 22-5
Assistant Console 19-33
Assurance 28-4
asymmetric link between two RSVP-aware routers 11-54
asynchronous H.323 client 12-23, 12-27
Asynchronous Transfer Mode (ATM) 3-38, 5-12, 5-24
Attendant Console (AC) 19-43, 29-35
audio codec preference lists 14-11
audio-only calls 12-10
audio sources 17-44
authentication
database 3-56
authentication and encryption 4-17
auto-detection 8-44
automated alternate routing (AAR)
dial plan considerations 9-117
for Voice over PSTN 5-19, 5-20
with Cisco Unity 21-8
with globalized destination mask 9-23
with hunt pilot 9-76
automated attendant (AA) 21-20
Automatic Location Identification (ALI) 10-5, 10-22
Automatic Location Identifier (ALI) 10-3
Automatic Number Identification (ANI) 10-5, 10-6, 10-10, 13-18
automatic number identification (ANI) 10-3
autonomous systems 3-75
average hold time (AHT) 29-5
AXL 28-6
B
BackboneFast 3-7
bandwidth
advanced formulas 3-51
best-effort 3-37
call control traffic 3-49, 3-51, 3-53
for Cisco Unity 21-28
for contact center 26-12
for shared line appearances 3-52
for Unified MeetingPlace 22-44
for virtual tie lines 3-53
for WebEx 22-10
general rule 5-34
guaranteed 3-36
management of 11-40
provisioning 3-19, 3-36, 3-45, 11-62
request for 14-56
requirements for call admission control 11-17
requirements for gatekeepers 11-40
voice class requirements 3-41
B-Channel 13-34
beacons 3-65
Bearer Capabilities Information Element (bearer-caps) 13-37
bearer-caps command 13-37
best-effort bandwidth 3-37
best practices for
centralized call processing 5-13
Cisco Unified Border Element 8-50
Cisco Unified Communications Manager Express (UnifiedCME) 8-46
Cisco Unity 21-28
Cisco Unity Connection 21-28
Cisco Unity Express (CUE) 21-42
distributed call processing 5-25
fax support 13-21
LDAP synchronization 16-15
line/device approach to building classes of service 9-62
modem support 13-24
music on hold 17-43
RSVP 11-57
single-site deployment 5-9
voice messaging 21-28
WAN design 3-34
BFCP 11-67
BHCA 5-39, 9-78, 13-2, 29-4, 29-15, 29-28
bill-to number (BTN) 10-5
Binary Flow Control Protocol (BFCP) 11-67
binding of channels 13-34
BlackBerry 18-16
blade servers 5-47
blended identity 9-83
BLF 23-7
blocking factor 29-5
blocking numbers 25-49
bootstrap server 5-76
BPDU 3-7
branch office router 17-49
bridge protocol data unit (BPDU) 3-7
Bring Your Own Device (BYOD) Infrastructure 25-70
B-Series Blade Server 5-47, 5-49
BTN 10-5
bump in the wire 4-24
bundled interfaces 11-56
bursting 3-43
Business Edition 8-2, 8-4, 8-24, 8-27, 8-28, 25-58, 29-15, 29-18
Business Edition3000 5-12, 5-16, 8-4, 9-156
Business Edition5000 29-17
Business Edition6000 5-45
busy hour 29-4
busy hour call attempts (BHCA) 5-39, 9-78, 13-2, 29-4, 29-15, 29-28
busy hour call completions (BHCC) 9-78, 29-4
busy lamp field (BLF) 23-7
busy-out channels 13-34
BYOD 25-70
C
CAC (see call admission control)
calendar integration for presence 23-31
call admission control
bandwidth management 11-40
bandwidth requirements 11-17
centralized call processing 11-99
components 11-12
described 11-1
design considerations 11-93
dual data center 11-93
effective path 11-12
elements 11-12
enhanced locations 11-12
example bandwidth deductions per call 11-34
for contact center 26-13
for music on hold 17-46
for Session Management Edition (SME) 11-117
for TelePresence 11-32, 11-109
for video 11-109
locations 11-110
migration from static locations to RSVP 11-70
migration to Enhanced Locations CAC 11-38
moving devices to a new location 10-15, 25-15
MPLS 11-11
MPLS cloud 11-94
paths 11-12
RSVP-enabled locations 11-62
RSVP for video calls 11-112
RSVP ingress 11-53
SIP trunks 11-33
topologies 11-93
topology-aware 11-7
topology-unaware 11-3
weights 11-12
call anchoring 25-54
callback
for emergency services 10-11, 10-16
call center 26-1
Call Control Discovery (CCD) 5-52, 9-24
call control traffic 3-49, 3-53
call detail record (CDR) 5-36, 28-9
caller ID matching 25-50, 25-51, 25-54
caller ID transformations 25-57
call flows
multicast music on hold 17-27, 17-30
unicast music on hold 17-29, 17-32
Call Forward Unregistered (CFUR) 9-23
call hand-in 25-68
calling line ID (CLID) 9-97, 13-18
calling party number
globalization 9-17
localization 9-20
normalization 14-27
calling party number (CPN) 10-5
calling privileges 9-110, 9-150
calling restrictions 9-110, 9-150
calling search spaces 9-61, 9-110, 9-112, 23-8, 25-53
call management record (CMR) 5-36, 28-9
call processing
agents 5-26
architecture 8-2
capacity planning 8-24
centralized 5-9, 11-99, 21-7, 21-8, 26-7, 28-23
design considerations 8-28
guidelines 8-1
hardware platforms 8-3
high availability 8-14
mixed deployments 11-104
with gatekeeper 8-37
call-related traffic 3-53
call routing
for emergency calls 10-21
inbound 25-64
outbound 25-65
calls
911 10-1
audio-only 12-10
classification of 9-98
coverage of 9-75
H.323 14-55
history 23-7
hold 17-24
inbound 9-42, 9-49, 13-29, 13-35
load balancing 14-57
music on hold 17-21
outbound 9-42, 9-46, 13-31, 13-36, 14-57
per second (cps) 13-2
pickup at desk phone 25-35
pickup at remote destination phone 25-36
preservation of 13-15
privileges 9-110
restrictions 9-150
routing 9-93, 9-138, 9-141, 10-21, 13-29, 13-31
scenarios 12-10
simultaneous 13-2
types supported 12-4
calls per second (cps) 29-4
CAM 4-7
CAMA 10-6
campus
access switch 3-3
deployment model 5-7
infrastructure requirements 3-1
campus deployment model 28-21
cancellation of echo 13-23
CanMapAlias 14-56
capacity planning
applications and serviceability layer 20-5
Attendant Console 19-46, 29-35
by product 29-14
call control layer 15-4
call processing 8-24
call routing layer 7-5
call traffic 29-28
Cisco IM and Presence 29-53
Cisco mobility clients and devices 25-79
Cisco Prime Unified Operations Manager (UnifiedOM) 29-55
Cisco Prime Unified Service Monitor (UnifiedSM) 29-56
Cisco UC Integration for Microsoft Lync 24-28, 29-26
Cisco Unified Client Services Framework 24-10, 29-23
Cisco Unified Communications Manager Express (UnifiedCME) 29-15
Cisco Unified Personal Communicator 29-24
Cisco WebEx Connect 29-25
Cisco WebEx Messenger service 24-23
clusters 29-20
codecs 29-43
collaboration clients and applications 29-23
conferencing 29-47
contact center 26-15
CTI applicaitons 29-30
CTI applications 8-34
definition of terms 29-4
deployment models 5-3
design and deployment considerations 29-1
emergency services 29-40
Express Media Server (EMS) 29-50
Extension Mobility 19-18, 29-32
factors to consider 29-2
gateways 29-40
IME-enabled ASA 4-29
instant messaging storage requirements 23-30
Intercompany Media Engine (IME) 5-83, 29-39
IP Phone Services 19-7
LDAP directory integration 29-37
locations 29-21
media server 29-51
megacluster 29-38
Mobile Communicator 29-26
music on hold (MoH) 29-36
networking layer 2-4
operations and serviceability layer 27-4
performance overload 29-44
performance tuning 29-44
phones 18-23
presence 29-53
regions 29-21
servers 29-20
Session Management Edition (SME) 29-38
sizing tools 29-3
trunks 14-63
UnifiedCM 29-19
UnifiedCM Assistant 19-27, 29-34
UnifiedCM servers 8-25
Unified Communications Management Suite 29-55
Unified MeetingPlace 22-44, 29-48, 29-49
Unified Mobile Communicator 29-26
videoconferencing 29-49
Virtualization Experience Clients (VXC) 24-31, 29-27
voice activity detection (VAD) 29-43
voice messaging 29-46
WebEx 22-9
XMPP clients 29-26
CAPWAP 3-55
CAR 5-36
cascading media resources 29-52
CCA 3-65
CDP 4-5
CDR Analysis and Reporting (CAR) database 5-36
Centralized Automatic Message Accounting (CAMA) 10-6
centralized call processing
call admission control 11-99
call coverage 9-76
centralized messaging 21-7
deployment model 5-9, 26-7, 28-23
distributed messaging 21-8
hunt lists 9-76
migration to 6-5
Voice over the PSTN 5-19
centralized gatekeeper deployment 9-145
centralized messaging 21-5, 21-7, 21-12, 21-19
centralized TFTP services 3-32, 3-33
CFUR 9-23
channels
binding 13-34
for video calls 13-34
for wireless devices 3-62
rollover 13-34
CIR 3-43
Cisco 1040 Sensor 28-8
Cisco Business Edition 8-24, 25-58, 29-18
Cisco Cius 18-15
Cisco Discovery Protocol (CDP) 4-5
Cisco Emergency Responder (ER) 10-7, 10-15, 12-36
Cisco EnergyWise Technology 3-13
Cisco IM and Presence 23-9, 24-18, 29-53
Cisco IOS
calling privileges 9-150
classes of service 9-71
digit manipulation 9-152
gatekeeper 12-19
software MTP 17-19
CiscoIP SoftPhone 10-15
Cisco IP Voice Media Streaming Application 29-35
CiscoIP Voice Media Streaming Application 17-20
Cisco Jabber 25-71, 25-74, 25-75
Cisco Jabber Android, Android 25-75
Cisco Jabber for Android 25-75
Cisco LEAP 18-13
Cisco MediaSense 26-6
Cisco Mobile 25-71, 25-74, 25-75
Cisco Mobile iPhone 25-74, 25-75
Cisco Multimedia Conference Manager (MCM) 12-31, 14-56
Cisco Network Analysis Module (NAM) 28-10
Cisco Prime 28-1
Cisco Prime Unified Operations Manager (UnifiedOM) 29-55
Cisco Prime Unified Provisioning Manager (UnifiedPM) 28-15
Cisco Prime Unified Service Monitor (UnifiedSM) 28-7, 29-56
Cisco Proprietary RTP 17-13
Cisco UCIntegration for Microsoft Lync 24-26, 29-26
Cisco UCIntegration for Microsoft Office Communicator 24-2, 29-26
Cisco Unified Analysis Manager 28-19
Cisco Unified Border Element 4-32, 9-144, 11-89, 14-63
Cisco Unified Client Services Framework (CSF) 18-9, 24-3, 29-23
Cisco Unified Communications Management Suite 28-1, 29-55
Cisco Unified Communications Manager Express (UnifiedCME) 5-13, 5-26, 8-44, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10, 29-15
Cisco Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-19
Cisco Unified Computing System (UCS) Platform 5-46
Cisco Unified Contact Center 12-37, 26-1
Cisco Unified Contact Center Enterprise (UnifiedCCE) 26-2
Cisco Unified Contact Center Express (UnifiedCCX) 26-4
Cisco Unified Contact Center Management Portal (UnifiedCCMP) 26-5
Cisco Unified Customer Voice Portal (UnifiedCVP) 26-3
Cisco Unified E-Mail Interaction Manager (UnifiedEIM) 26-5
Cisco Unified Intelligence Center (UnifiedIC) 26-5
Cisco Unified IPIVR 12-18, 12-37
Cisco Unified Media Capture Plartform 26-6
Cisco Unified MeetingPlace 12-37, 22-21, 29-48, 29-49
Cisco Unified Mobile Communicator 29-26
Cisco Unified Mobility 25-1, 25-32, 25-75, 29-18, 29-27
Cisco Unified Personal Communicator 29-24
Cisco Unified Reporting 28-20
Cisco Unified Service Statistics Manager (UnifiedSSM) 28-13
Cisco Unified SRST Manager 5-18
Cisco Unified Survivable Remote Site Telephony (SRST) Manager 5-18
Cisco Unified Video Advantage
described 12-1
Cisco Unified Web Interaction Manager (UnifiedWIM) 26-5
Cisco Unity Connection 21-7, 21-15, 21-30
Cisco Unity Express (CUE) 21-20
Cisco Unity Personal Assistant 21-5
Cisco Unity Telephony Integration Manager (UTIM) 21-36, 21-38
Cisco Voice Transmission Quality (CVTQ) 28-9
Cisco WebEx Connect 29-25
Cisco WebEx Meetings Server 22-13
Cius 18-15
claa admission control
replication network 11-23
classes of service for users 9-54, 9-57, 9-71
classification of
calls 9-98
class of restriction (COR) 9-71, 9-150
Class of Service (CoS) 3-4, 9-66, 9-70
clear channel assessment (CCA) 3-65
CLEC 10-4
Client Matter Code (CMC) 9-98
clients
H.323 12-23
mobility clients and devices 25-60
zones 12-30
Client Services Framework 18-19, 24-3, 29-23
client transformation 24-9
clipping 5-13
cloud-based deployment model 24-13
clustering over the WAN
Business Edition6000 5-45
CTI applications 8-33
described 5-33
failover with Cisco Unity 21-16
for contact center 26-9, 28-26
local failover 5-37
music on hold 17-52
presence 23-21
remote failover 5-43
troubleshooting 5-37
WAN considerations 5-34
with Cisco Unity 21-17
clusters
co-located 11-100
design guidelines 8-6
Emergency Responder (ER) 10-9, 10-21
for presence servers 23-10
for UnifiedCM 8-6
guidelines for 8-13
home 19-15
maximum capacity 29-20
redundancy 8-18
server nodes 8-7
services 8-6
visiting 19-15
clusterwide parameters 11-69
CMC 9-98
CMM 17-22
codecs
capacity planning 29-43
flex mode 17-5
for music on hold 17-43
iLBC 14-58
lossy, Link Loss Type 14-58
low bit-rate (LBR) 17-41
packets per second (pps) 13-5
pass-through 11-66
selection of 14-58
collaboration
Cisco Unified Client Services Framework 24-3, 29-23
clients and applications 24-1, 29-23
contact management 24-7
LDAP directory integration 24-8
solutions 12-37
third-party XMPP clients and applications 24-2, 29-26
collaborative conferencing 22-1, 29-47
co-located
DHCP server 3-25
UnifiedCM clusters 11-100
COM 16-3
combined deployment models for messaging 21-11
Committed Information Rate (CIR) 3-43
common locations 11-25
Communication Media Module (CMM) 17-22
competitive local exchange carrier (CLEC) 10-4
complexity modes for codecs 17-4, 17-5
Component Object Model (COM) 16-3
components of
Device Mobility 25-16
IP Video Telephony 12-2
messaging system 21-2
presence 23-3
compressed Real-Time Transport Protocol (cRTP) 3-38, 3-40
Computer Telephony Integration (CTI) 8-9, 8-22, 8-30, 12-4, 12-36, 21-19, 29-30
conference bridges 17-18
conferencing
ad-hoc 12-15
architecture 22-3
capacity planning 22-44
hardware 8-45
hardware resources 17-7
Intelligent Bridge Selection 12-15, 12-16, 17-8
recording sessions 22-38
rich media 1-1
scheduling interface 22-27
security 17-9
software resources 17-6
configuration examples for
endpoint gatekeeper 12-35
fax/modem support 13-26
gatekeeper 8-37
lobby phone security 4-35
UnifiedCME 8-44
zones 12-29
conformance with Section 508 5-51
connectivity options for the WAN 5-12, 5-24
console
for attendants 19-43
for UnifiedCMAssistant assistant 19-33
contact center
described 26-1
gateway sizing 29-42
general 1-1
traffic patterns 13-3, 13-4, 29-42
video calls 12-37
ContactHeader script 14-15
contact management 24-7
content-addressable memory (CAM) 4-7
Content Engine (CE) 11-54
continuous-presence conference view 12-14, 17-8
Control and Provisioning of Wireless Access Points (CAPWAP) 3-55
Control Discovery (CCD) 11-90
Core Layer 3-12
co-resident
DHCP 3-26
MoH 17-36
core switch 3-3
coverage of calls 9-75
CPN 10-5
CPU usage 29-12
CPU utilization in gateways 13-5
C-Series Rack-Mount Server 5-50
CTI 8-9, 8-22, 8-30, 12-4, 12-36, 21-19, 29-30
CTIManager 8-9
CTI-QBE 21-19
CTI Remote Device 8-30
CTI route points 17-18
CUE 21-20
customer contact 1-1
cutover 6-1
CVTQ 28-9
D
DAI 4-12
database replication 8-10
database synchronization for UnifiedCM 16-27
data centers
redundant 4-39
single 4-38
delay
of packets 5-34, 5-36, 13-21, 13-24
variation (jitter) 13-21, 13-24
Delayed Offer 14-21
Delivery Traffic Indicator Message (DTIM) 3-63
Demilitarized Zone (DMZ) 4-36
deployment models
clustering over the WAN 5-33, 17-52, 21-17, 23-21, 26-9, 28-26
combined for messaging 21-11
described 5-1
DHCP 3-25
federation 23-22
for Cisco Jabber 24-11
for Cisco Unified MeetingPlace 22-39
for Cisco Unity 21-4
for Cisco Unity Express 21-19
for contact center 26-6
for network management 28-21
for presence 23-17
for presence servers 23-13
for TelePresence 11-109
for UnifiedCME 8-46
for video 11-109
Intercompany Media Engine (IME) 5-75
media resources 17-40
messaging and call processing combinations 21-6
multi-cluster 23-20
multisite dial plan 9-35
multisite with centralized call processing 5-9, 9-76, 17-41, 17-48, 26-7, 28-23
multisite with distributed call processing 5-23, 9-37, 9-77, 17-42, 17-51, 26-8, 28-25
music on hold 17-48
Service Advertisement Framework (SAF) 5-52
Session Management Edition 5-26
single cluster 23-17
single site 5-7, 17-41, 17-48, 26-6, 28-21
site-based 5-3
Unified Computing System (UCS) 5-46
virtualized servers 5-46, 5-51
voice over the PSTN 5-19
designing for performance 29-5
deskphone control mode (using deskphone for audio) 18-10, 24-5
deskphone for audio 24-5
desk phone integration 25-74, 25-75
desk phone pickup 25-35
desk phones 18-4
destination of a call 9-118
device mobility
dial plan 25-21
feature components and operation 25-16
Group 25-16
Info 25-16
operation flowchart 25-20
operation of 25-20
parameter settings 25-17
Physical Location 25-16
settings 25-18
Device Mobility Group 25-19
devices
hunt list 9-78
line group 9-133
route group 9-102
Device Security Profile 19-15
DFS 3-62
DHCP
binding information 4-12
deployment options 3-25
described 3-23
lease times 3-24
Option 150 3-24
servers 3-26
starvation attack 4-11
dialed pattern recognition 9-5, 9-52
dial-in conferences 12-18
dialing
habits 9-6
rules 25-50
dial peers 9-138, 9-150, 9-152
dial plan
+dialing 9-13
911 calls 10-1
abbreviated dialing 9-6
access codes 9-10
application dialing rules 24-9
approaches to 9-38
architecture 9-3
Automated Alternate Routing (AAR) 9-23
Call Control Discovery (CCD) 9-24
Call Forward Unregistered (CFUR) 9-23
calling party settings 9-14
calling privileges 9-110, 9-150
calling search space 9-61
call routing 9-93
capacity planning 29-29
classes of service 9-54, 9-57, 9-71
design considerations 9-11, 25-21
device mobility 25-21
dialing habits 9-6
dial peers 9-138, 9-150, 9-152
distribution of digits 9-8
elements 9-84
emergency call string 10-12
Extension Mobility 9-56, 9-63, 9-124
for Cisco Unified Client Services Framework 24-9
for Device Mobility 25-21
for distributed call processing 9-37
for mobility 25-65
for multisite deployments 9-35
for UnifiedCM Assistant 19-29
for video calls 12-11
for Voice over PSTN 5-22
functions 9-1
globalized numbers 9-12, 9-20, 9-25
Intercompany Media Engine (IME) 9-33
international calls 9-96
localized call egress 9-20
localized call ingress 9-16
local route group 9-13
number of digits 9-7
on-net vs. off-net 9-6
overlapping extensions 9-7
partitions 9-61
planning considerations 9-4, 9-11
Service Advertisement Framework (SAF) 9-24
shared line appearance 10-16
site codes 9-9
string length 9-7
Tail End Hop Off (TEHO) 9-23
Unified Mobility 25-53
uniform on-net dialing 9-8, 9-40
variable length on-net dialing 9-9, 9-43, 25-23
dial rules 9-52, 9-87, 9-89, 9-90
Differentiated Service Code Point (DSCP) 3-67
Differentiated Services Code Point (DSCP) 3-4, 3-39, 11-111
different versions of UnifiedCM in the same cluster 3-33
digital signal processor (see DSP resources)
digit manipulation 9-97, 9-116, 9-152, 13-30
digit prefixing 25-50
Direct Inward Dial (DID) 10-5, 13-18
directories
access 16-3
architecture 16-6
authentication of users 16-8, 16-18
filtering 16-23
for UnifiedCM Assistant 19-33
high availability 16-26
integration with IP telephony system 16-1, 16-2, 29-37
integration with UnifiedCM 16-5
schema 16-1
search base 16-12
security 16-15
sn attribute 16-9
synchronization 16-8, 16-9, 16-23
UserID 16-9
directory
lookup rules 24-9
number (DN) 9-78
searches 24-8
directory URI 9-78, 9-94, 9-107
distortion 3-63
distributed call processing 5-23, 9-77, 26-8, 28-25
distributed gatekeeper deployment 9-147
distributed messaging 21-5, 21-8, 21-14
Distribution Layer 3-10
distribution of digits in a dial plan 9-8
Diversion-Counter script 14-15
DMVPN 3-36
DMZ 4-36
DN 9-78
DNS 3-22
Domain Name System (DNS) 3-22
DSP resources
described 17-4
in multisite deployment model 5-24
PVDM 17-34
PVDM3 17-35
DTIM 3-63
DTMF
conversion of 17-12
for SIP trunks 14-24
gateway capabilities 13-9
methods supported by endpoints 17-13
on H.323 gateways 17-18
on SIP gateways 17-16
DTPC 3-64
dual-attached Content Engine (CE) 11-54
dual data center 11-93
dual-mode
phones and clients 25-60
dual tone multifrequency (DTMF) 13-9, 13-10, 14-24, 17-12, 17-13
dynamic ANI interface 10-11
Dynamic ARP Inspection (DAI) 4-12
Dynamic Frequency Selection (DFS) 3-62
Dynamic Host Configuration Protocol (DHCP) 3-23, 4-10, 4-11, 4-12
Dynamic Multipoint VPN (DMVPN) 3-36
Dynamic Transmit Power Control (DTPC) 3-64
E
E.164 9-26, 9-29, 9-46, 9-47, 10-5, 10-10, 14-27, 21-33
Early Offer 14-21
echo cancellation 13-23
ECM 13-22
ECS 12-4
effective path 11-12
efficiency of links 3-40
E-LCAC 11-12
elements of a dial plan 9-84
ELIN 10-10
EMCC 11-83, 19-10, 19-19, 29-32
emergency calls 9-42
emergency call string 10-12
emergency location identification number (ELIN) 10-10
Emergency Responder (ER) 9-42, 10-7, 10-15, 12-36
emergency response location (ERL) 10-10, 10-15
emergency services 10-1, 14-62, 25-67, 29-40
EMP 12-12
Empty Capabilities Set (ECS) 12-4
eMWI 21-34
encryption 4-17
for phones 4-17
for wireless endpoints 18-13
endpoints
alternate 14-56
analog gateways 18-3
architecture 18-2
capacity planning 18-23, 29-22
design considerations 18-23
directory access 16-3
for video calls 12-5
H.323 clients 12-23
high availability 18-22
line group devices 9-133
mobile 18-15
security 4-15
software-based 18-9
supplementary services 17-17
time to live 12-34
types of 18-1
Energy conservation 3-13
EnergyWise Technology 3-13
Enhanced Locations CAC 11-12
Enhanced Media Processor (EMP) 12-12
Enhanced Message Waiting Indicator (eMWI) 21-34
enterprise caller ID 25-67
Enterprise Feature Access 25-31, 25-37, 25-47, 25-49
Enterprise License Manager (ELM) 6-7, 8-9
Enterprise MCM 8-37
equations for calculating
Business Edition device capacities 29-15
calling search spaces 9-61
CPU usage 29-12
CTI resource requirements 29-31
memory usage 29-7
music on hold server capacity 17-37
partitions 9-61
Erlang 29-5
Erlang blocking factor 29-13
Error Correction Mode (ECM) 13-22
error rate 5-37
ettercap virus 4-12
example configurations 12-29, 12-35
Exchange Web Services Calendar 23-34
Express Media Server (EMS) 29-50
Extensible Authentication Protocol (EAP) 18-13
extensible messaging 23-37
Extension Mobility (EM)
capacity planning 29-32
described 19-8
interactions with UnifiedCMAssistant 19-29
Extension Mobility Cross Cluster (EMCC) 11-83, 19-10, 19-19, 29-32
extensions, overlapping 9-7
F
fabric extenders 5-48
FAC 9-98
factors that affect sizing 29-2
failover
clustering over the WAN 5-37, 5-43
scenarios 19-6
fallback 4-27
fallback mode 17-51
Far End Camera Control (FECC) 11-67
fax
Error Correction Mode 13-22
gateway support for 13-9, 13-19
interface modules 18-3
pass-through mode 13-19
protocols supported 13-25
relay mode 13-19
Super Group3 (SG3) 13-22
supported platforms and features 13-25
V.34 13-22
FECC 11-67
federated deployment 23-22
federation between domains 23-22
Fibre Channel over Ethernet (FCoE) 5-47, 5-48
filtering for directory synchronization and authentication 16-23
filter strings for LDAP directories 16-26
firewalls
access control lists 24-23
around gateways 4-31
bump in the road 4-24
centralized deployment 4-36
described 4-22
routed mode 4-23
stealth mode 4-24
transparent mode 4-24
with H.323 4-32
Firewall Services Module (FWSM) 4-22, 4-31
firmware upgrades for Cisco IP Phones 18-6
flash used for music on hold 17-49
flat addressing 9-38, 9-43, 25-23
flexible bandwidth interfaces 11-56
flex mode for codecs 17-5
Forced Authorization Codes (FAC) 9-98
Foreign Exchange Office (FXO) 10-6
for video endpoints 12-9
French national numbering plan 9-61
FXO 10-6
G
gatekeeper
call admission control 5-25, 11-40
call routing 9-141
centralized deployment 9-145
clustering 8-38
configuration examples 8-37
described 12-19
design considerations 8-37
distributed deployment 9-147
geographical resiliency 12-21
incompatibilities 12-21
intercluster trunks 14-46
IOS 12-19
roles 12-21
scalability 12-21
summary 12-35
trunk redundancy 14-47
via-zone 9-144
gatekeeper-controlled
intercluster trunks 14-46
Gatekeeper Transaction Message Protocol (GKTMP) 14-56
Gatekeeper Update Protocol (GUP) 8-38, 14-47
Gateway Load Balancing Protocol (GLBP) 3-10
gateways
911 services 10-13
additional documentation 13-6, 29-45
all trunks busy 10-13
automated alternative routing 13-32
blocking 10-13
capabilities 13-37
capacity planning 29-40
Cisco Unified Border Element 9-144, 14-63
CiscoUnifiedVideoconferencing 3500 Series Video Gateways 13-27
codecs 13-5
configuration examples for fax/modem support 13-26
configuration in UnifiedCM 13-36
contact center sizing 29-42
core feature requirements 13-9
CPU utilization 13-5
digit manipulation 13-30
fax support 13-19
firewalls 4-31
for contact centers 13-4
for local failover 5-43
for music on hold 17-22
for video telephony 13-27
modem support 13-23
performance overload 13-5
performance tuning 13-5
placement 10-13
protocols 13-10
security 4-30
selection of 13-9
service prefixes 13-31
site-specific requirements 13-17
sizing for contact center traffic 13-4
sizing for traffic 13-2
standalone 18-3
TDM 13-7
V.34 modem support 13-25
V.90 modem support 13-25
zone prefixes 12-33
general security 4-2
generic topologies 11-98
geographical diversity 5-6
geographical resiliency 12-21
geolocations 9-135
GKTMP 14-56
GLBP 3-10
globalization of calling party number 9-17
globalized dial plan 9-12, 9-20, 9-25
glossary 1-1
GoDaddy.com Enrollment Server 5-76
Gratuitous Address Resolution Protocol (GARP) 4-8, 4-12
groups for
call routing 9-99
Emergency Responder (ER) 10-17, 10-19
gateways 29-41
line numbers (hunting) 9-131
media resources 17-1
UnifiedCM redundancy 8-16, 14-38
guaranteed bandwidth 3-36
H
H.245 Alphanumeric 17-13
H.245 Signal 17-13
H.323
Annex M1 14-56
call hairpinning 8-44
call preservation enhancements 13-15
calls 14-55
classes of service 9-71
dial peers for call routing 9-138
fax and modem support 13-25
firewalls 4-32
gateways 13-10
in UnifiedCM 14-53
MCU resources 12-17
supplementary services 17-17
video endpoints 12-4
zones prefixes 12-31
hand-in of a call 25-68
hand-out of a call 25-68, 25-72
hardware
audio conferencing bridge 17-7
gatekeepers 8-38
media resource capacities 17-34
media server 29-51
MTP resources 17-19
music on hold 17-36
transcoder 17-11
types of platforms 8-3
Hardware Media Server (HMS) 22-23
HCS-PCV-PAI-passthrough script 14-15
headers for voice packets 3-46
high availability
applications and serviceability layer 20-4
Attendant Console 19-45
Business Edition 8-24
call control layer 15-3
call processing 8-14
call routing layer 7-4
Cisco mobility clients and devices 25-78
Cisco UC Integration for Microsoft Lync 24-28
Cisco Unified Client Services Framework 24-11
contact center 26-11
CTI 8-34
deployment models 5-2
dial plan 9-4
directories 16-26
endpoints 18-22
Enterprise Feature Access 25-52
Extension Mobility 19-16
gateways 13-7
hardware platforms 8-14
IME-enabled ASA 4-29
Intercompany Media Engine (IME) 5-83
IP Phone Services 19-6
Jabber clients 24-19
Mobile Connect 25-43
Mobile Voice Access 25-52
music on hold 17-40
network connectivity 8-14
networking layer 2-4
network services 3-4
operations and serviceability layer 27-4
phones 18-22
presence 23-13
requirements 5-4
servers 8-4
SIP trunks 14-19
Survivable Remote Site Telephony (SRST) 8-18
trunks 14-47
UnifiedCM 8-16
UnifiedCM Assistant 19-24
Unified Computing System (UCS) 8-23
Unified MeetingPLace 22-40
Virtualization Experience Clients (VXC) 24-31
voice services 5-13
WebDialer 19-40
WebEx 22-9
wireless LAN 3-58
high-performance servers 8-4
history of
calls 23-7
HMS 22-23
holdee 17-23
holder 17-23
hold time 13-2
home cluster 19-15
hosted virtual desktop (HVD) 24-31
Hot Standby Router Protocol (HSRP) 3-10, 5-25, 8-37
how to use this document 1-6
hub-and-spoke topology 3-3, 3-34, 9-141, 11-40
hunt
groups 9-131
HVD 24-31
hybrid deployment model 24-14
I
IBM Lotus Sametime 23-41
IButton 9-92
ICMP 13-17
iDivert 9-130
iLBC codec 14-58
IM and Presence 6-6, 23-1, 24-18, 29-53
IME
architecture 5-77
basic (inline) deployment 4-26
bootstrap server 5-76
capcaity planning 29-39
components 5-75
described 5-75
dial plan considerations 9-33
offpath deployment 4-26
proxy 4-25
Immediate Divert (iDivert) 9-130
impairments without QoS 3-19
inbound calls 9-42, 9-49, 13-29, 13-35
incompatibilities 12-21
Informix Dynamic Server (IDS) 5-34
infrastructure (see network infrastructure)
infrastructure gatekeeper 12-21
ingress call admission control 11-53
inline deployment of IME-enabled ASA 4-26
inline power 3-13
instant messaging 23-1, 23-16, 23-26, 23-28, 23-30
Integrated Services (IntServ) model 11-49, 11-57
Integrated Services/Differentiated Services (IntServ/DiffServ) model 11-51, 11-57
Integrated Services Router (ISR) 17-35
Intelligent Bridge Selection 12-15, 12-16, 17-8
Intelligent Session Control 25-55
interactive voice response (IVR) 5-9, 12-18, 12-37
intercluster trunks
gatekeeper controlled 14-46
non-gatekeeper controlled 14-39
Intercompany Media Engine (IME)
architecture 5-77
basic (inline) deployment 4-26
bootstrap server 5-76
capacity planning 29-39
components 5-75
described 5-75
dial plan considerations 9-33
offpath deployment 4-26
proxy 4-25
interface modules 18-3
interface types for 911 calls 10-5
interference to wireless communications 3-63
international calls 9-96
international dialing 9-69
Internet Control Message Protocol (ICMP) 13-17
interoperability 8-44, 8-48, 8-52, 11-85, 11-109, 12-38
inter-VLAN routing 18-11, 18-20
Intra-Cluster Communication Signaling (ICCS) 5-34, 5-39, 8-10
introduction 1-1
Intrusion Detection System (IDS) 4-31
IntServ/DiffServ model 11-51, 11-57
IOS
calling privileges 9-150
classes of service 9-71
digit manipulation 9-152
Gatekeeper 12-19
software MTP 17-19
IP/H.323 feature set 8-37
IP/VC 3500 Series Video Gateways 13-27
IP addresses
security 4-4
IP Communicator 18-9
iPhone 18-16, 25-60, 25-71, 25-74, 25-75
IPIVR 12-37
iPlanet Directory Server 16-9, 16-14
IPMA 19-20
IP Manager Assistant (IPMA) 19-20
IP phones 18-4
IP Phone Services 19-2
IP Security Protocol (IPSec) 5-12, 5-24
IP Telephony 1-1
IPv6
security 4-5
with Cisco Unified Provisioning Manager (UnifiedPM) 28-18
with Cisco Unity Connection 21-39
IP Video Telephony
components 12-2
IP VOICE feature set 8-44
IP Voice Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-35
ISR 17-35
J
Jabber 18-16, 18-17, 25-60, 25-74, 25-75
deployment models 24-11
for Mac 24-17
for Windows 24-15
IM and presence 24-18
K
Key Press Markup Language (KPML) 9-5, 9-87, 9-89, 17-13
L
LAN infrastructure 3-4
Layer 3 3-4
layers of security 4-3
LBR 17-41
LCR 13-33
LDN 10-5
LEAP 18-13
learned routes 5-77
lease times for DHCP 3-24
least-cost routing (LCR) 13-33
Lightweight Access Point Protocol (LWAPP) 3-55
Lightweight Directory Access Protocol (LDAP) 8-10, 16-1, 29-37
Lightweight Directory Services 16-17
Limit Client Power setting on access points 3-64
line/device approach to classes of service 9-57
line appearances 3-52
line group devices 9-133
line groups 9-78, 9-131, 9-132
line speed mismatch 3-43
link efficiency 3-40
link fragmentation and interleaving (LFI) 3-38, 3-40, 3-41
Link Loss Type 14-58
links for call admission control 11-12, 11-13
listed directory number (LDN) 10-5
Live Communications Server 2005 23-39
LMHOSTS file 3-22
load balancing 3-31, 8-21, 14-47, 14-57
lobby phone security 4-35
local dialing area 9-121
Local Eexchange Carrier (LEC) 10-3
local exchange carrier (LEC) 10-3, 10-13
local failover deployment model 5-37
localization of calling party number 9-20
localized call egress 9-20
localized call ingress 9-16
local route group 9-13
Location and Link Management Cluster 11-28
Location Confirm (LCF) 8-41, 9-144
Location Reject (LRJ) 9-144
Location Request (LRQ) 8-41, 9-144
locations
common 11-25
defined 11-13
enhanced 11-12
for video endpoints 11-110
maxiumum number 29-21
RSVP-enabled 11-62
shadow location 11-27
shared 11-25
Locations Bandwidth Manager (LBM) 11-13, 11-20
Locations Bandwidth Manager Hub 11-13, 11-23
logical partitioning 9-15, 9-135
lossy, Link Loss Type 14-58
low bit-rate (LBR) codecs 17-41
low-latency queuing (LLQ) 3-38, 3-39
LRJ 9-144
LRQ blast 8-41
LWAPP 3-55
M
MAC address 4-7
manipulation of digits 9-116, 9-152
Master Street Address Guide (MSAG) 10-3
maximum sessions per RSVP Agent 11-65
maximum simultaneous calls 29-4
MC 12-12
MCP 26-6
MCU
capacity and sizing 12-18
configuration 12-28
for video telephony 12-2, 12-12
with H.323 or SIP 12-17
with Skinny Client Control Protocol (SCCP) 12-15
zone prefixes 12-32
zones 12-31
Mean Opinion Score (MOS) 28-7
Media Capture Platform (MCP) 26-6
Media Gateway Control Protocol (MGCP) 12-4, 13-10, 13-25
media resource group (MRG) 11-64, 12-15, 17-38
media resource group list (MRGL) 11-64, 12-15, 17-38
Media Resource Manager (MRM) 17-2
media resources
architecture 17-2
capacity planning 17-34, 29-35
cascading 29-52
deployment models 17-40
described 17-1
design guidelines 17-38
for local failover 5-43
hardware and software capacities 17-34
hardware server 29-51
high availability 17-38, 17-40
PVDM 17-34
PVDM3 17-35
security 4-30
server 8-8
voice quality 17-43
MediaSense 26-6
media server 22-23
Media Streaming Application 17-4, 17-6, 17-19, 17-20, 29-35
media termination point (MTP)
conference bridges 17-18
described 17-12
in multisite deployment model 5-24
types 17-19
uses 14-62
with H.323 trunk 14-52
MeetingPlace Express Media Server (EMS) 22-23
meet-me video conferencing 12-13
memory usage 29-7
Message Waiting Indicator (MWI) 21-19
messaging
bandwidth management 21-28
centralized 21-5, 21-7, 21-12, 21-19
Cisco Unity 21-1
combined deployment models 21-11
deployment models 21-4
redundancy 21-15
system components 21-2
Microsoft Active Directory (AD) 16-9, 16-13, 16-16, 16-21
Microsoft Active Directory Application Mode (ADAM) 16-11, 16-26
Microsoft Communications Server 23-39
Microsoft Office Communicator 23-39, 24-2
Microsoft ViewMail for Outlook (VMO) 21-5
mid-call fallback 4-27
mid-call features 4-27, 25-37, 25-67
migration
from static locations to RSVP call admission control 11-70
to Enhanced Locations CAC 11-38
to IP Telephony 6-1
MISTP 3-5
mixed call processing deployments 11-104
mixed-mode operation 3-33
MLP 3-38
MLPP 17-20
MLTS 10-2
Mobile Communicator 29-26
Mobile Connect
architecture 25-42
desk phone pickup 25-35
functionality 25-34
redundancy 25-43
remote destination phone pickup 25-36
voicemail 25-40
mobile endpoints 18-15
Mobile Voice Access
access numbers 25-49
architecture 25-51
functionality 25-45
hairpinning 25-46
IVR VoiceXML gateway 25-44
number blocking 25-49
redundancy 25-52
Mobility
applications 25-1
clients and devices 25-60
dial plan 25-65
emergency services 25-67
guidelines for deploying 25-57
integration with presence 23-35
softkey method of call hand-out 25-72
voicemail avoidance 25-40
modeling of computer systems 29-6
models for deployments (see deployment models)
models for PSTN connections 14-67
modem
features supported 13-25
gateway support for 13-9, 13-23
pass-through mode 13-23
platforms supported 13-25
protocols supported 13-25
relay mode 13-23
upspeed 13-23
V.34 13-25
V.90 13-25
MOS 28-7
moves, adds, and changes 10-7
MP 12-12
MPLS 3-34, 3-38, 5-12, 5-24, 11-11
MPLS cloud 11-94
MRM 17-2
MSAG 10-3
MTP
conference bridges 17-18
described 17-12
hardware resources 17-19
in multisite deployment model 5-24
software resources 17-19
types 17-19
uses 14-62
with H.323 trunk 14-52
multicast music on hold 17-22, 17-27, 17-30, 17-44, 17-45, 17-49
multicast traffic on WLAN 3-63
multichannel support 26-5
multi-cluster deployment 23-20
multi-forest LDAP synchronization 16-17
Multilevel Precedence Preemption (MLPP) 17-20
multi-line telephone system (MLTS) 10-2
Multilink Point-to-Point Protocol (MLP) 3-38
Multimedia Conference Manager (MCM) 8-37, 12-19, 14-56
multipath distortion 3-63
Multiple Instance Spanning Tree Protocol (MISTP) 3-5
multiple UnifiedCM servers 21-19
multipoint conferencing 12-12
Multipoint Controller (MC) 12-12
Multipoint Control Unit (MCU)
capacity and sizing 12-18
configuration 12-28
for video telephony 12-2, 12-12
with H.323 or SIP 12-17
with Skinny Client Control Protocol (SCCP) 12-15
Multipoint Processor (MP) 12-12
Multiprotocol Label Switching (MPLS) 3-34, 3-38, 5-12, 5-24, 11-11
multisite deployment model
with centralized call processing 5-9, 9-76, 17-41, 17-48, 26-7, 28-23
with distributed call processing 5-23, 9-77, 17-42, 17-51, 26-8, 28-25
multisite dial plan 9-35
music on hold (MoH) 5-43, 17-21, 29-36
MWI 21-19
N
NAM 28-10
Named Service Event (NSE) 13-25
Named Telephony Event (NTE) 13-11, 17-13
National Emergency Number Association (NENA) 10-10, 10-22
native interoperability for video 11-109
native transcoding with Cisco Unity 21-29
Netscape Directory Server 16-9, 16-14
Network Analysis Module (NAM) 28-10
network hold 17-24
network infrastructure
access layer 3-5
core layer 3-12
distribution layer 3-10
high availability 3-4
LAN 3-4
network management 28-4
requirements 3-1
roles 3-3
routed access layer 3-7
security 4-4
voice over wireless LAN (WLAN) 25-62
WAN 3-34
wireless LAN 25-62
WLAN 3-54
network management 26-16, 28-1
network services 3-22
Network Time Protocol (NTP) 3-33
network virtualization 4-37
Nexus 1000V Switch 3-20
NIC teaming 8-15
NM-HD-1V/2V/2VE module 17-7, 17-11, 17-19
NM-HDV2 module 17-7, 17-11, 17-19
non +E.164 directory numbers 9-68
non-fallback mode 17-49
non-gatekeeper controlled H.323 client 12-23, 12-27
non-gatekeeper controlled intercluster trunks 14-39
normalization of calling party numbers 14-27
normalization scripts 14-15
NPA 9-118
NSE 13-25
NTP 3-33
number blocking 25-49
Numbering Plan Area (NPA) 9-118
number of digits dialed 9-7
number transformations 9-13, 9-14
O
Office Communications Server 2007 23-39
off-net dialing 9-6
offpath deployment of IME-enabled ASA 4-26
on-net dialing 9-6, 9-8, 9-9, 9-40, 9-43
on-premises deployment model 24-12
open authentication 18-13
Open Recording Architecture (ORA) 26-6
Open Shortest Path First (OSPF) 4-23
Open Virtualization Archives (OVA) 8-26, 8-30
operations and serviceability layer 1-5, 27-1
ORA 26-6
OSPF 4-23
outbound calls 9-42, 9-46, 13-31, 13-36, 14-57
Outlook Web Access Calendar 23-32
overlap
receiving 9-97
sending 9-97
overlapping
channels 3-62
extensions 9-7
oversubscription of a link 3-43
P
packets
headers 3-46
jitter 5-34
packets per second (pps) 13-5
parallel cutover 6-2
parameters
clusterwide 11-69
for Device Mobility 25-17
partial caller ID matching 25-51
partitioned addressing 9-38
partitions 9-15, 9-61, 9-110, 9-135
passive-interface command 3-12
pass-through codec 11-66
paths for call admission control 11-12
pattern recognition in dialing 9-5, 9-52
PC
port on IP phone 4-15
performance
call rate 8-1
designing for 29-5
modeling 29-6
of call processing servers 8-25
of Extension Mobility 19-18
of presence servers 23-17
of UnifiedCM Assistant 19-27
of WebDialer 19-41
overload on gateways 13-5, 29-44
quantitative analysis 29-6
tuning of gateways 13-5, 29-44
persistent chat 23-30
Personal Communicator 29-24
phased migration 6-2
phones
3900 Series 18-6
6900 Series 18-5
7900 Series 18-4
Attendant Console 19-43
authentication and encryption 4-17
call pickup at desk phone 25-35
capacity planning 18-23
design considerations 18-23
desktop IP models 18-4
dialed pattern recognition 9-52
energy conservation 3-13
Extension Mobility 19-8
firmware upgrades 18-6
high availability 18-22
IP Phone Services 19-2
mid-call features 25-37
PC port 4-15
Power Save mode 3-14
Power Save Plus mode 3-14
remote destination call pickup 25-36
roaming 3-61
SCCP 9-86
secure mode 19-15
services 19-2
settings 4-17
software-based 18-9
Type-A 9-87
Type-B 9-89
Unified Communications Manager Assistant 19-20
web access 4-17
WebDialer 19-34
wireless 18-12
Wireless IP Phone 7921G 18-12
Wireless IP Phone 7925G 18-12
Wireless IP Phone 7925G-EX 18-12
Wireless IP Phone 7926G 18-12
with Cisco Unified Video Advantage 12-2
physical security 4-4
pilot number for hunt lists 9-78, 9-131
ping utility 5-36
plain old telephone service (POTS) 10-6
policy
for network security 4-2
for presence 23-8
polling model 23-37
PortFast 3-7
ports
access 4-9
for call signaling 13-36
for integration of Cisco Unity with UnifiedCM 21-36, 21-38
on the IP phone 4-15
security 4-6
POTS 10-6
Power over Ethernet (PoE) 3-13, 18-7, 24-30
Power Save mode 3-14
Power Save Plus mode 3-14
precedence settings for network traffic 3-4, 3-39
preconditions 11-73
prefixes
for access code 9-118
gateway 12-29
MCU 12-28
service 13-31
presence
calendar integration 23-31
call history 23-7
capacity planning 29-53
clustering over the WAN 23-21
clusters 23-10
components 23-3
deployment models 23-13, 23-17
end user 23-4
Exchange Web Services Calendar integration 23-34
federation 23-22
groups 23-8
guidelines 23-9
IBM Lotus Sametime 23-41
instant messaging storage requirements 23-30
integration with third-party applications 23-39
interactions between components 23-17
message archiving and compliance 23-29
Microsoft Communications Server 23-39
migration 23-26
mobility integration 23-35
Outlook Web Access Calendar integration 23-32
policy 23-8
polling model 23-37
presentity 23-2
protocol interfaces 23-37
real-time eventing model 23-36
SCCP 23-6
server guidelines 23-38
server performance 23-17
server policy 23-27
server redundancy 23-13
servers 23-9
server synchronization 23-10
SIP 23-5
speed dial 23-7
SUBSCRIBE calling search space 23-8
synchronization of servers 23-10
Third-Party Open API 23-35
UnifiedCM 23-5
presentity 23-2
preservation of calls 13-15
PRI 10-5
primary extension 23-4
Primary Rate Interface (PRI) 10-5
Prime Collaboration 28-2
Prime compliance 28-1
prioritization of traffic 3-39
priority, urgent 9-97
Priority Queue 11-60
Private Internet Exchange (PIX) 4-22, 4-31
Private Switch ALI 10-3
privileges for making calls 9-110, 9-150
progress_ind alert enable 8 command 10-14
propagation of database 8-10
protocol
FECC 11-67
Protocol Auto Detect 14-55
protocols
BFCP 11-67
CAPWP 3-55
CDP 4-5
features supported 12-4
for SIP trunks 14-25
GKTMP 14-56
GLBP 3-10
H.323 4-32, 8-44, 9-71, 9-138, 12-4, 12-17, 12-23, 13-10, 13-25, 14-3, 14-38, 14-52
JTAPI 12-4
LWAPP 3-55
MISTP 3-5
MLP 3-38
MPLS 11-11
NTP 3-33
RCP 4-13
RIP 4-23
routing 3-12
RSVP 3-34, 11-7, 11-41, 11-42, 11-112
SCCP 9-5, 9-86, 12-4, 12-15, 13-10, 13-25, 17-14, 17-27, 23-6
SDP 14-21
SIMPLE 23-9
SIP 5-25, 8-48, 9-5, 9-52, 9-87, 9-89, 9-90, 12-4, 13-11, 13-17, 14-3, 14-6, 14-7, 17-20, 17-30, 18-22, 23-5
SMTP 21-26
SNMP 10-7
SOAP 23-10
STP 3-7
TAPI 12-4
VPIM 21-26
VRRP 3-10
provisioning
H.320 gateways 12-29
H.323 clients 12-23
MCUs 12-28
servers 8-25
proxy
Cisco Unified SIP Proxy 14-66
for gatekeeper 8-37, 12-31, 12-32
line mode with UnifiedCM Assistant 19-21
proxy TFTP services 3-32
PSTN
911 calls 10-2
access to remote sites 5-12, 5-24
connection models 14-67
destination number 9-118
mid-call fallback 4-27
trunks 14-63
voice over the PSTN (VoPSTN) 5-19
public safety answering point (PSAP) 10-2, 10-11, 10-16
Public Switched Telephone Network (PSTN) 5-12, 5-24, 9-118, 10-2, 13-3, 14-63
purpose-built appliance 8-4
PVDM 17-34
PVDM3 17-35
Q
QoS
for analog gateways 18-3
for Cisco Unified Computing System (UCS) 3-19
for contact center 26-12
for desk phones 18-8
for LAN 3-15
for mobile endpoints 18-17
for music on hold 17-46
for security 4-19
for software-based endpoints 18-11
for UnifiedCM Assistant 19-33
for video endpoints 12-9, 18-19
for wireless endpoints 18-14
for wireless LAN 3-66
RSVP 11-48
QoS Basic Service Set (QBSS) 3-65, 3-68
Quality of Service (QoS) 12-9
for analog gateways 18-3
for Cisco Unified Computing System (UCS) 3-19
for contact center 26-12
for desk phones 18-8
for LAN 3-15
for mobile endpoints 18-17
for music on hold 17-46
for security 4-19
for software-based endpoints 18-11
for UnifiedCM Assistant 19-33
for video endpoints 18-19
for wireless endpoints 18-14
for wireless LAN 3-66
RSVP 11-48
quality of voice transmissions 17-43
queue depth 3-53
queuing of voice traffic 3-18, 3-67
Quick Buffer Encoding (QBE) 8-32, 21-19
quiescent traffic 3-53
R
radio frequency (RF) 18-12
Rapid Spanning Tree Protocol (RSTP) 3-5, 3-7
RAS 9-141, 11-40, 12-19, 14-47
RASAggregator trunk 12-22, 12-27
Rate Matching (RM) module 12-12, 12-15
rate of error 5-37
RBOC 10-3
RCF 12-34
RCP 4-13
RDNIS 21-8
real-time eventing model 23-36
Real Time Monitoring Tool (RTMT) 16-2
Real-Time Transport Control Protocol (RTCP) 11-67, 11-69
Real-Time Transport Protocol (RTP) 5-25, 12-4
recognition of dialed patterns 9-52
recording and silent monitoring 26-5
Redirected Dialed Number Information Service (RDNIS) 21-8
Redirector servlet 19-36
redundancy
call processing 8-16
cluster configurations 8-18
Extension Mobility 19-16
for messaging 21-15
for Mobile Connect 25-43
for Mobile Voice Access 25-52
for presence servers 23-13
for remote sites 5-13
for trunks 14-47
for UnifiedCM Assistant 19-24
gatekeeper 8-38
gateway support for 13-9, 13-15
IP Phone Services 19-6
load balancing 8-21
TFTP services 3-31
WebDialer 19-40
Refer-passthrough script 14-15
Regional Bell Operating Company (RBOC) 10-3
regions
for call admission control 11-18, 11-19
for video telephony 12-6, 12-7
maximum number 29-21
Registration Admission Status (RAS) 9-141, 11-40, 12-19, 14-47
Registration Confirm (RCF) 12-34
registration of RSVP Agent 11-65
Registration Request (RRQ) 12-34
Remote Copy Protocol (RCP) 4-13
remote destination
caller ID matching 25-50
profile 25-53
Remote Device 8-30
remote failover deployment model 5-43
Remote Monitoring (RMON) 28-10
remote site survivability 5-13
re-packetization of a stream 17-12
replication network 11-23
replication of database 8-10
Representational State Transfer (REST) 23-35
request for bandwidth 14-56
rerouting calling search space 25-53
resolution of addresses 9-143, 9-144
Resource Reservation Protocol (RSVP) 3-34, 11-7, 11-41, 11-42, 11-112
REST 23-35
restrictions for
Extension Mobility 19-19
IP Phone Services 19-8
UnifiedCM Assistant 19-29
WebDialer 19-42
Retry Video Call as Audio 12-10
RF 18-12
rich-media conferencing 1-1
Ring All Shared Lines 25-55
RIP 4-23
RMON 28-10
roaming 3-61
Roaming Sensitive Settings 25-17
rogue
DHCP server 4-10
network extensions 4-9
roles
in the network infrastructure 3-3
of a gatekeeper 12-21
rollover of channels 13-34
root guard 3-7
round-trip time (RTT) 5-36, 5-39
Route/Switch Processor (RSP) 13-23
Routed Access Layer 3-7
routed ASA firewall 4-23
routers
access control list (ACL) 4-21
branch office 17-49
flash 17-49
roles and features 3-3
RSVP 11-48
selective for E911 10-4
routes
filters 9-96
group devices 9-102
lists 9-99
selection of 9-120
routing
calling line ID 9-97
calls 9-93, 9-138, 9-141, 25-64
digit manipulation 9-97
inbound calls 13-29
least-cost 13-33
outbound calls 13-31
protocols 3-12
time-of-day (ToD) 9-134
Routing Information Protocol (RIP) 4-23
RRQ 12-34
RSP 13-23
RSVP 11-112
Agent 11-120
asymmetric link 11-54
bundled interfaces 11-56
call admission control 11-7, 11-53
dual-attached Content Engine (CE) 11-54
end-to-end 11-87
flexible bandwidth interfaces 11-56
in Session Management Edition (SME) deployments 11-120
locations enabled for RSVP 11-62
policy 11-69
SIP Preconditions 11-87, 11-89
SIP preconditions 11-73
VPN Tunnel 11-56
WAN infrastructure 3-34
S
SaaS 22-4
SAF
architecture 5-52
autonomous systems 3-75
call admission control 11-90
Client 3-72
dial plan 9-24
Forwarder 3-70
security 4-32
split horizon 3-76
sampling time 13-5
scalability of
gatekeepers 12-21
IP Phone Services 19-7
UnifiedCM 8-1
scavenger class traffic 3-40
SCCP
dialed pattern recognition 9-5
DTMF signaling 17-14
fax and modem support 13-25
gateway support for 13-10
MCU resources 12-15
music on hold (MoH) 17-27
phones 9-86
presence 23-6
user input on phones 9-86
video endpoints 12-4
scheduled video conferences 12-13
schema 16-1
SDK 16-3
SDP 14-21
search base for directories 16-12
Section 255 5-51
Section 508 5-51
secure conferencing 12-15
secure mode for phones 19-15
Secure RTP (SRTP) 14-26
security
access control list (ACL) 4-20, 4-21
Cisco Unified Border Element 4-32
configuration example 4-35
data center 4-29
DHCP Snooping 4-10
DHCP starvation attack 4-11
directories 16-15
endpoints 4-15
Extension Mobility 19-14
gateways 4-30
infrastructure 4-4
Intercompany Media Engine (IME) 5-86
intracluster communications 8-12
IPv6 addressing 4-5
layers 4-3
lobby phone example 4-35
MAC CAM flooding 4-7
media resources 4-30
PC port on the phone 4-15
phones 4-15
phone settings 4-17
physical access 4-4
policy 4-2
QoS 4-19
rogue network extensions 4-9
servers 4-34
Service Advertisement Framework (SAF) 4-32
switch port 4-6
video endpoints 12-11
voice VLAN 4-16
VPN clients 4-18
web access 4-17
WebEx 24-22
Security Enhanced Linux (SELinux) 4-34
selecting the proper route 9-120
SELinux 4-34
Sequenced Routing Update Protocol (SRTP) 3-46
sequential LRQs 8-41
servers
co-located 3-25
co-resident DHCP 3-26
co-resident MoH 17-36
CTI Manager 8-22
data center 3-12
farm 3-12
for DHCP 3-26
for media resources 17-1
for music on hold 17-36
for presence 23-9
for UnifiedCM 8-4
high availability 8-4
high-performance 8-4
multiple UnifiedCM servers 21-19
redundancy 23-13
security 4-34
synchronization of 23-10
types 8-4
Service Advertisement Framework (SAF)
architecture 5-52
autonomous systems 3-75
call admission control 11-90
Client 3-72
dial plan 9-24
Forwarder 3-70
security 4-32
split horizon 3-76
Service Inter-Working (SIW) 3-38, 5-12, 5-24
services
for IP phones 19-2
supplementary 13-9
within a cluster 8-6
service set identifier (SSID) 3-61, 3-64
servlet for
Redirector 19-36
WebDialer 19-35
Session Description Protocol (SDP) 14-21
Session Initiation Protocol (SIP) 8-48
annunciator 17-20
delayed offer 14-21
dialed pattern recognition 9-5
early offer 14-21
for distributed call processing 5-25
gateways 13-17
gateway support for 13-11
music on hold (MoH) 17-30
presence 23-5
Type-A phones 9-87
Type-B phones 9-89
video endpoints 12-4
Session Management Edition (SME) 5-25, 5-26, 11-117, 29-38
settings for IP phones 4-17
SG3 13-22
shadow location 11-27
shaping traffic 3-42
shared
line mode with UnifiedCM Assistant 19-22
T.120 applications 12-37
shared locations 11-25
signaling encryption 3-50, 3-51
silent monitoring and recording 26-5
SIMPLE 23-9
Simple Mail Transfer Protocol (SMTP) 21-26
Simple Network Management Protocol (SNMP) 10-7
Simple Object Access Protocol (SOAP) 23-10
single-cluster deployment 23-17
single data center 4-38
single inbox 21-40
Single Number Reach (see Mobile Connect)
single sign-on 4-34
Single Sign On (SSO) 24-21
single site
deployment model 5-7, 17-41, 17-48, 26-6, 28-21
messaging model 21-5
SIP 8-48
annunciator 17-20
calling party number normalization 14-27
delayed offer 14-21
design considerations 14-28
dialed pattern recognition 9-5
DTMF Relay 17-14
Early Offer 14-21
for distributed call processing 5-25
gateways 13-17
gateway support for 13-11
high availability of trunks 14-19
MTP requirements 17-15
music on hold (MoH) 17-30
presence 23-5
route pattern 9-99
routing requests 9-107
transport protocols 14-25
Type-A phones 9-87
Type-B phones 9-89
video endpoints 12-4
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE) 23-9
site
survey for wireless network 18-12
site-based design 5-3
sizing
design and deployment considerations 29-1
factors to consider 29-2
MCUs 12-18
UnifiedCM servers 8-25
Skinny Client Control Protocol (SCCP)
dialed pattern recognition 9-5
DTMF signaling 17-14
fax and modem support 13-25
gateway support for 13-10
MCU resources 12-15
music on hold (MoH) 17-27
phones 9-86
presence 23-6
user input on phones 9-86
video endpoints 12-4
SMTP 21-26
sn attribute 16-9
SNMP 10-7
snooping 4-10
SOAP 23-10
soft clients 10-15
SoftPhone 10-15
softphone mode (audio on computer) 18-9, 24-5
software
audio conferencing bridge 17-6
endpoints 18-9
media resource capacities 17-34
MTP resources 17-19
software as a service (SaaS) 22-4
Software Development Kit (SDK) 16-3
Spanning Tree Protocol (STP) 3-7
speed dial presence 23-7
split horizon 3-76
SRST 5-12, 5-13, 5-16, 8-18, 9-77, 10-4, 17-49, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10
SRST Manager 5-18
SRTP 3-46
SSO 24-21
standalone analog gateways 18-3
static ANI interface 10-11
stealth firewall 4-24
storage area networking (SAN) 5-49, 5-50
STP 3-7
string length 9-7
subnets 12-33
SUBSCRIBE calling search space 23-8
summary of endpoint gatekeepers 12-35
Sun ONE Directory Server 16-9, 16-14
Super Group3 (SG3) 13-22
supplementary services 8-47, 8-51
for H.323 endpoints 17-17
supported
call types 12-4
protocols 12-4
survey of wireless network 18-12
Survivable Remote Site Telephony (SRST) 5-12, 5-13, 5-16, 8-18, 9-77, 10-4, 17-49, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10
Survivable Remote Site Telephony (SRST) Manager 5-18
switchback 11-65
switches
port security 4-6
roles and features 3-3
switchover 11-65
synchronization of
presence servers 23-10
UnifiedCM database 16-27
synchronous H.323 client 12-23
T
T.120 application sharing 12-37
Tail End Hop Off (TEHO) 9-23, 9-35
Tandberg endpoints
described 12-2
TDM gateways 13-7
Telecommunications Act 5-51
telephone record and playback (TRaP) 21-5
telephone user interface (TUI) 21-5
TelePresence
call admission control 11-32
deployment models 11-109
interoperability 11-109, 12-38
Quality of Service (QoS) 11-109, 12-40
RSVP 11-112
termination of calls 17-4
test calls for 911 10-16
Tested Reference Configuration (TRC) 5-46
third-party
IP phones 18-22
SIP phones 18-22
software applications 1-2
Third-Party Open API 23-35
third-party XMPP clients 24-24
third-party XMPP clients and applications 24-2, 29-26
time-of-day (ToD) routing 9-134
timer control mobile voicemail avoidance 25-40
timers for call signaling 13-37
time synchronization 3-33, 3-34
Time to Live (TTL) 12-34
ToD 9-134
topology
for call admission control 11-93
generic 11-98
topology-aware
call admission control 11-7
topology-unaware call admission control 11-3
TPC 3-62
traditional approach to classes of service 9-54
traffic
bursty 13-2
call-related 3-53
classification 3-4, 3-16, 3-67
contact center traffic patterns 13-3, 13-4, 29-42
engineering 29-13
gateway sizing 13-2
normal business traffic 13-3, 29-41
planning for Unified MeetingPlace 22-44
planning for WebEx 22-10
prioritization 3-39
provisioning for 3-46
PSTN traffic patterns 13-3, 29-41
quiescent 3-53
shaping 3-42
traffic patterns 13-2
video bearer traffic 3-49, 11-59
voice bearer traffic 3-46, 11-59, 29-13
transcoding
Cisco Unity 21-29
described 17-9
hardware resources 17-11
resources 17-11
transformations
caller ID 25-57
of calling and called numbers 9-13, 9-14
translation of digits
patterns 9-116
voice translation profiles 9-152
translation patterns 24-9
Transmit Power Control (TPC) 3-62
transparency scripts 14-15
transparent ASA firewall 4-24
TRaP 21-5
TRC 5-46
Trivial File Transfer Protocol (TFTP) 3-24, 3-27, 8-6, 8-22
troubleshooting for clustering over the WAN 5-37
trunks
architecture 14-2
capacity planning 14-63
comparing H.323 and SIP 14-3
described 14-1
emergency services 14-62
features supported 14-3
for video calls 12-11
intercluster, gatekeeper controlled 14-46
intercluster, non-gatekeeper controlled 14-39
load balancing 14-47
PSTN 14-63
redundancy 14-47
to service provider network 14-63
transport protocols 14-25
utilization of 28-11
Trusted Relay Point (TRP) 3-18, 4-39, 17-19
TSpec 11-47
TTL 12-34
TUI 21-5
tuning gateway performance 13-5
Tunneled QSIG 14-56
two-stage dialing 25-47, 25-49
Type-A phones 9-87
Type-B phones 9-89
U
UCIntegration for Microsoft Office Communicator 24-2
UCS
high availability 8-23
QoS 3-19
virtualized servers 5-46
UDLD 3-7
UDS 24-8
UN 13-11
unicast call flow 17-29, 17-32
unicast music on hold 17-22, 17-27, 17-45
UniDirectional Link Detection (UDLD) 3-7
Unified Analysis Manager 28-19
Unified Border Element 4-32, 9-144, 11-89, 14-63
UnifiedCCE 26-2
UnifiedCCMP 26-5
UnifiedCCX 26-4
Unified Client Services Framework (CSF) 18-9, 24-3, 29-23
Unified CM
capacity planning 29-19
co-located clusters 11-100
database synchronization 16-27
different versions in the same cluster 3-33
H.323 14-53
mixed-mode operation 3-33
presence 23-5
sizing tool 8-25
UnifiedCM Assistant 19-20, 29-34
UnifiedCME 5-13, 5-16, 5-26, 8-4, 8-28, 8-44, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10, 29-15
UnifiedCM Express (UnifiedCME) 5-13, 5-26, 8-44, 18-8, 18-11, 18-15, 18-18, 18-20, 21-10
Unified Communications Management Suite 28-1, 29-55
Unified Communications Manager Assistant (Unified CM Assistant) 19-20
Unified Communications Manager Real-Time Monitoring Tool (RTMT) 28-19
Unified Communications Sizing Tool 8-25
Unified Communications System
applications and services layer 1-5, 20-1
architecture 1-3
introduction 1-1
operations and serviceability layer 1-5, 27-1
Unified Computing System (UCS)
fault tolerance 8-15
high availability 8-23
QoS 3-19
virtualized servers 5-46
Unified Contact Center 26-1
Unified Contact Center Enterprise (UnifiedCCE) 26-2
Unified Contact Center Express (UnifiedCCX) 26-4
Unified Contact Center Management Portal (UnifiedCCMP) 26-5
Unified Customer Voice Portal (UnifiedCVP) 26-3
UnifiedCVP 26-3
UnifiedEIM 26-5
Unified E-Mail Interaction Manager (UnifiedEIM) 26-5
UnifiedIC 26-5
Unified Intelligence Center (UnifiedIC) 26-5
Unified IPIVR 12-37
Unified Media Capture Platform 26-6
Unified MeetingPlace 22-21, 29-48, 29-49
Unified MeetingPlace Express Media Server (EMS) 22-23
unified messaging (see also messaging) 21-1
Unified Mobile Communicator 29-26
Unified Mobility 25-1, 25-32, 25-53, 25-75, 29-18, 29-27
UnifiedOM 29-55
Unified Operations Manager (UnifiedOM) 29-55
UnifiedPM 28-15
Unified Provisioning Manager (UnifiedPM) 28-15
Unified Reporting 28-20
Unified Service Monitor (UnifiedSM) 28-7, 29-56
Unified Service Statistics Manager (Unified SSM) 28-13
UnifiedSSM 28-13
Unified Video Advantage
described 12-1
Unified Web Interaction Manager (UnifiedWIM) 26-5
UnifiedWIM 26-5
uniform on-net dial plan 9-8, 9-40
uninterrupted power supplies (UPS) 3-13
Unity Express 21-20
Unity Telephony Integration Manager (UTIM) 21-36, 21-38
Unsolicited Notify 17-13
Unsolicited SIP Notify (UN) 13-11
UP 3-67
UplinkFast 3-7
UPS 3-13
upspeed 13-23
Urgent Priority 9-97
URI dialing 9-78, 9-94, 9-107, 9-109
URLs for WebDialer 19-39
user control mobile voicemail avoidance 25-41
User Datagram Protocol (UDP) 3-40, 5-25, 14-47
User Data Service (UDS) 24-8
user hold 17-24
UserID 16-9
user priority (UP) 3-67
users
application users 16-6
classes of service 9-54, 9-57, 9-71
directory search base 16-12
end users 16-6
input on phones 9-86, 9-87, 9-89
User-to-User Information Element (UUIE) 14-55
UUIE 14-55
V
V.34 fax 13-22
V.34 modems 13-25
V.90 modems 13-25
VAF 3-42
variable length on-net dial plan 9-9, 9-43, 25-23
VATS 3-44
VCS-interop script 14-15
via-zone gatekeeper 9-144
video
call admission control 11-109
conferences 12-15, 12-16, 17-8
deployment models 11-109
described 12-1
features 1-1
gateways 13-27
interoperability 11-109, 12-38
over wireless LAN (WLAN) 25-62
Quality of Service (QoS) 11-109, 12-40
traffic classification 3-17
VLAN 4-5
videoconferencing 29-49
video telephony (see IP Video Telephony)
ViewMail for Outlook (VMO) 21-5
Virtual Desktop Infrastructure (VDI) 24-31, 29-27
Virtualization Experience Client (VXC) 18-20, 24-29, 29-27
Virtualization Experience Client 2000 Series 18-21
Virtualization Experience Client 4000 Series 18-21
Virtualization Experience Client 6000 Series 18-21
Virtualization Experience Infrastructure (VXI) 18-20, 24-29, 29-27
virtualization of Cisco Unity Connection 21-27
virtual network 4-37
Virtual Private Network (VPN) 4-37, 5-12, 5-24
Virtual Private Network Routing and Forwarding (VRF) 4-37
Virtual Router Redundancy Protocol (VRRP) 3-10
virtual software switches 3-19
virtual tie lines 3-53
visiting cluster 19-15
VLAN
access control list (ACL) 4-20
number of devices per VLAN 3-5
separate VLANs for voice and data 3-61
video 4-5
VMO 21-5
voice
bandwidth requirements 3-41
termination 17-4
translation profiles 9-152
voice-activated conference view 12-14, 17-8
voice activity detection (VAD) 12-14, 13-4, 13-23, 29-43
Voice-Adaptive Fragmentation (VAF) 3-42
Voice-Adaptive Traffic Shaping (VATS) 3-44
Voice and Video Enabled IPSec VPN (V3PN) 5-12, 5-24
voicemail
avoidance 25-40
Cisco Unity 21-1
Cisco Unity Express 21-20, 21-26
for local failover 5-43
mobile users 25-40
networking 21-26
single inbox 21-40
third-party systems 21-44
unified messaging 21-1
with Mobile Connect 25-40
voice over IP (VoIP) 3-46
voice over the PSTN (VoPSTN) 5-19
Voice Profile for Internet Mail (VPIM) 21-26
voice quality 17-43
voice quality monitoring 28-7, 28-11
voice rtp send-recv command 10-14
voice traffic 29-13
VoIP 3-46
VoPSTN 5-19
VPIM 21-26
VPN Tunnel 11-56
VRF 4-37
VRRP 3-10
vSwitch 3-20
W
WAN
aggregation router 3-3
infrastructure 3-34
web access from IP phone 4-17
WebEx Connect 29-25
WebEx Meetings Server 22-13
WebEx Messenger 24-20
WebEx Node for MCS 22-24, 22-43
WebEx site 22-25
weighted fair queuing 3-39
weights for call admission control 11-12
WEP 18-13
what's new for this release
call admission control 11-2
call processing 8-2
Cisco Unified Contact Center 26-2
collaboration clients and applications 24-3
conferencing 22-2
deployment models 5-1
dial plan 9-2
emergency services 10-2
endpoints 18-2
gateways 13-1
IP Telephony migration options 6-1
LDAP directory integration 16-2
media resources 17-2
mobility applications 25-3
network infrastructure 3-4
network management 28-2
presence 23-2
security 4-1
sizing considerations 29-2
trunks 14-2
UnifiedCM applications 19-2
video telephony 12-2
voice messaging 21-2
white list 24-23
Wi-Fi Multimedia (WMM) 3-67
Wi-Fi Multimedia Traffic Specification (WMM TSPEC) 3-68
wildcard route pattern 9-96
Windows Internet Naming Service (WINS) 3-26
WINS 3-26
Wired Equivalent Privacy (WEP) 18-13
wireless
access points 3-55
IP Phone 7921G 18-12
IP Phone 7925G 18-12
IP Phone 7925G-EX 18-12
IP Phone 7926G 18-12
IP phones 18-12
LAN 3-54
LAN controller (WLC) 3-56, 3-65
networking solutions 12-40
wireless LAN (WLAN) 3-54, 18-17
WLAN infrastructure 3-54, 18-17
WMM 3-67
WMM TSPEC 3-68
WS-SVC-CMM-ACT module 17-7, 17-11
X
XMPP clients 24-2, 24-24, 29-26
Z
zones
clients 12-30
configuration on gatekeeper 12-29
for gatekeepers 11-40
H.320 gateways 12-32
MCU 12-31
subnets 12-33
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