Index
A
Alert tone 42
Answer button 20
answering a call 20
Assistant Console
accessing without assisting managers 6
call control buttons 8
customizing layout 14
going offline and back online 7
handling calls from 19
keyboard shortcuts for 16
launching 6
logging in 6
menu for 7
operating with mouse and keyboard 15
using intercom from 16
assistant selection
understanding 39
Assistant Watch
for managers 40
using Intrcpt softkey with 43
assistants
choosing (for managers) 39
customizing phone ringer for 34
default 50
identifying (for managers) 39
phone lines for 10
B
blind transfer 21
performing 21
buttons
identifying 8
C
definition 8
call control status, monitoring 14
call filtering
description 44
lists for 51
modes 51
with Divert All 52
call handling
from the Assistant Console 19
from the assistant phone 25
with call control buttons 8, 27
call hold
putting a call on hold 20
removing a call from hold 21
calls
how displayed 10
Cisco Unified Communications Manager Assistant, description 1
Cisco Unified IP Phone
assistants 25
documentation viii
proxy-line, for managers 38
shared-line (for managers) 37
softkeys on (assistants) 25
softkeys, on manager phones 38, 43
status window, on manager phones 40
conference calls, placing 22
connected status
changing 6
monitoring 14
Console
dialing from 19
Consult Transfer button 21
D
default assistant
assigning 50
dialing a number 19
directory
using 13
Directory panel 13
distinctive ringing 34
DivAll softkey
manager target for 50
using 43
Divert All
with call filtering 52
Divert target, configuring
assistants 23
managers 50
diverting a call
assistants 23
for managers 38
managers 43
DND softkey 47
Do Not Disturb feature 47
E
ending a call 20
Exclusive filter
creating lists
creating 51
description 12
F
filtering
description 44
lists for 51
forwarding all calls 43
H
Hang Up button 20
hanging up a call 20
Hold button 20
holding a call 20
I
icons on phone
Divert All, on manager phones 43
Do Not Disturb, on manager phones 47
feature settings, on manager phones 41
filtering, on manager phones 45
IMM DIV button
using 23
Immediate Divert button, assistants using and configuring 23
Inclusive filter
creating lists
creating 51
description 12
intercepting a call 43
intercom
using from the Assistant Console 16
using on the phone (for managers) 46
Intrcpt softkey, on manager phones 43
K
keyboard shortcuts 16
keyboard, operating Console with 15
L
log in, assistants 6
M
Manager Configuration window
using 49
Manager lines
in My Calls panel 10
in My Managers panel 10
manager proxy lines 10
managers
configuring features for 49
feature status for 10
monitoring 10
online status of 10
menu bar
on Assistant Console 7
mouse
operating Assistant Console with 15
muting phone 47
My Calls panel 10
My Managers panel 10
O
Offline button 6
offline status
monitoring 14
online help, using vii
P
placing a call 19
pop-to-top feature 14
proxy-line
status window on a manager phone 3
using a manager phone 38
using Manager Assistant in the proxy-line mode 2
R
Redirect softkey
manager target for 50
managers 43
on manager phones 38
Resume button 21
S
server
connection to 14
settings 14
settings
administrative 14
shared-line
status window on a manager phone 3
using a manager phone 37
using Manager Assistant in the shared-line mode 2
softkeys
for manager phones 38
on manager phones 43
speed dials 12
status bar
using 14
status window
managers 40
T
TRA VM button 24
Transfer button 21
Transfer VM button 24
transferring a call 21
TrnsfVM softkey
managers 44
on manager phones 38
U
unhold 21
V
voice mail
sending a call (for managers) 44
sending a call to (assistants) 24
sending a call to managers 38
W
wildcards
in filter lists 51
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