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Contents
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
The following table describes the buttons and hardware on the phones.
The terms lines and calls can be easily confused.
Lines: Each line corresponds to a directory number or intercom number
that others can use to call you. Your phone can support up to six lines,
depending on your phone and configuration. To
see how many lines you have, look at the right side of your phone screen.
You have as many lines as you have directory numbers and phone
line icons:
.
Calls: Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Your phone displays icons to help you determine the line and call state.
You have put the call on hold. See Hold and Resume. |
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Another phone that shares your line has a connected call. See Shared Lines. |
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A holding call is reverting to your phone. See Hold and Resume. |
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See Secure Calls. |
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See Secure Calls. |
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The intercom line is not in use. See Intercom calls. |
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The intercom line is sending or receiving one-way audio. See Intercom calls. |
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You press the intercom line to activate two-way audio with the intercom caller. See Intercom calls. |
The following figure shows how your main phone screen may look with an active call.
1 |
Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area. |
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2 |
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. See Line and Call Icons. |
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3 |
Displays a softkey function for the corresponding softkey button. |
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4 |
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5 |
Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Line and Call Icons and Multiple call display. |
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6 |
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7 |
Indicates an open feature menu. See Feature Buttons and Menus. |
![]() Note | The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. Neither you nor your administrator can adjust the phone screen viewing mode. |
There are different ways to choose items on your phone screen.
The phones may require screen cleaning and maintenance. The phones have specific requirements, depending on the model. The following sections describe the cleaning for the phones.
Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.
Use the Display button to disable and enable the touchscreen for cleaning. The Display button illuminates to indicate changes in touchscreen status:
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.
When the phone is in Power Save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following the preceding cleaning instructions.
Press a feature button to open or close a feature menu.
Press Exit. Pressing Exit from the top level of a menu closes the menu. |
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Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open. |
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. For additional information about feature operation or availability, contact your support desk or system administrator.
You can access many features by either using a softkey or pressing a line button. Although you can configure some features, your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Your phone can be configured to work with one of two signaling protocols: Session Initiation Protocol (SIP) or Skinny Call Control Protocol (SCCP). Your system administrator determines the protocol your phone uses.
Phone features can vary depending on the protocol. This Phone Guide indicates protocol-specific features. To learn which protocol your phone uses, contact your system administrator or can choose on your phone.
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time and if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
At 10 minutes before power down, the ringtone plays four times
At 7 minutes before power down, the ringtone plays four times
At 4 minutes before power down, the ringtone plays four times
At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact your administrator.
Wake and sleep times are linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), contact your system administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, contact your system administrator.