Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Updated:: August 11, 2017

Chapter: Cisco Unified Workforce Advanced Quality Management

Cisco Unified Workforce Advanced Quality Management
New Features
Updated Features
Deprecated Features
Third Party Software Impacts
Removed and Unsupported Features
Third Party Software Impacts

Cisco Unified Workforce Advanced Quality Management

New Features

None.

Updated Features

The following is a summary of the updated features added to the 11.6(1) release.

Added a field to the Workflow Administration window that allows after call work recording to stop when a new call begins.

Deprecated Features

None.

Third Party Software Impacts

None.

Removed and Unsupported Features

None.

Third Party Software Impacts

None.

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