Change History
This table lists the changes made to this guide. The most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Added information about the availability of case-insensitive login IDs for agents and supervisors |
Unified CCX AdministrationWeb Interface >Access Unified CCX Administration Web Interface Cisco Unified Contact Center Express Supervisor and User Options Plug-Ins > Unified CCX Supervisor Web Interface >Access Unified CCX Supervisor Web Page System Menu >Single Sign-On (SSO) |
October 2021 |
Added information about the availability of team settings to override global settings |
System Menu>System Parameters>Agent Settings |
July 2021 |
Added information about the Team Settings section |
Subsystems Menu>RmCmMenu>Teams Configuration>Create Teams Subsystems Menu>RmCmMenu>Teams Configuration>Modify Teams |
|
Added information about the availability of the Change Agent State to Not Ready when Agent Busy on Non ACD Line setting in the Supervisor Capability View menu |
Tools Menu>User Management Menu>Supervisor Capability View Tools Menu>User Management Menu>Supervisor Capability View>View Supervisor Details |
|
Initial Release of Document for Release 12.5(1) SU1 |
January 2021 |
|
Removed the utils uccx notification service log command |
Command Line Interface>Utils Commands |
|
Removed the set cuic trace and show cuic trace commands |
Command Line Interface>Cisco Unified Intelligence Center Commands |
|
Included Syslog Support for Critical Cisco Finesse Log Messages |
Real-Time Monitoring > Tools > Syslog Support for Critical Cisco Finesse Log Messages |
|
Removed the Cisco Finesse Trace Logging section |
Command Line Interface>Cisco Finesse Commands |
|
Included Finesse Log Configuration |
Command Line Interface > Cisco Finesse Commands > Finesse Log Configuration |
|
Included Connected Agents |
Cisco Finesse>Cisco Finesse Administration Console>Manage Connected Agents>Connected Agents Command Line Interface > Cisco Finesse Commands > ConnectedUsersInfo |
|
Included Multi-Tab Gadget |
Cisco Finesse>Cisco Finesse Administration Console>Manage Desktop Layout>Gadgets and Components>Multi-Tab Gadgets Cisco Finesse>Cisco Finesse Administration Console>Manage Desktop Layout>Gadgets and Components>Call Control Gadget in Multi-Tab Cisco Finesse>Cisco Finesse Administration Console>Manage Desktop Layout>Default Layout XML Cisco Finesse>Cisco Finesse Administration Console>Manage Desktop Layout>Configure Multi-Tab Gadget Layout Cisco Finesse>Cisco Finesse Administration Console>Manage Desktop Layout>Drag-and-Drop and Resize Gadget or Component Command Line Interface>Cisco Finesse Commands>Desktop Properties>Maximum Number of Visible Multi-Tab Gadget Tabs, Non-Page Level Gadgets Preceding Page-Level Gadgets in a Multi-Tab Gadget, Notifications from Call Control in Multi-Tab Gadgets |
|
The procedure to set up certificates in Chrome is updated with Edge Chromium |
Unified CCX System Management>Set Up Certificates>Set Up CA Certificate for Chrome and Edge Browsers Cisco Finesse>Cisco Finesse Administration Console>Getting Started>Administration Tools>Cisco Finesse Administration Console>Sign In to Cisco Finesse Administration Console |
|
Added the command set cuic properties report-query-timeout |
Command Line Interface>Cisco Unified Intelligence Center Commands |
|
Updated SRTP with the information related to RmCm provider user |
System Menu>System Parameters |
|
Added information related to Data Check and Data Resync when SRTP is selected |
Telephony and Media Provision>Provision Unified CM Telephony Subsystem>Synchronize Unified CM Telephony Data |
|
Added information related to data synchronization |
System Menu>System Parameters |
|
Added info about restoring from a backup when SRTP is enabled and disabled |
Backup and Restore>Restore Scenarios |
|
Introduced setting of webapp session timeout |
Unified CCX AdministrationWeb Interface>Access Unified CCX Administration Web Interface |
|
Added the commands show webapp session timeout, show cli session timeout, set webapp session maxlimit, and set webapp session timeout |
Command Line Interface>Show commands Command Line Interface>Set Commands |
|
Updated Agent ID details to support 64 characters |
Provision Unified CM for Unified CCX>Unified Communications Manager for Unified CCX Configuration>Unified Communications Manager Users as Unified CCX Agents |
|
Added a note about secure JTAPI connection for the SRTP field |
System Menu>System Parameters |
|
Added information about custom logon message |
Unified CCX AdministrationWeb Interface>Access Unified CCX Administration Web Interface Command Line Interface>Cisco Finesse Commands>Desktop Properties>Security Banner Message for Desktop Users Command Line Interface>Cisco Finesse Commands>Service Properties>Security Banner Message for Administrators |
|
Removed Cisco Unified Intelligence Center Services and added a note about CUIC CLI |
Cisco Unified CCX Serviceability>Traces>Component Trace Files |
|
Added the commands utils cuic logging list, utils cuic logging config set, utils cuic logging update, utils cuic logging config show, utils cuic logging reset, utils cuic logging config clear, utils cuic session list, and utils cuic session delete |
Command Line Interface>Cisco Unified Intelligence Center Commands |
|
Updated the description of Authorization Status and Status fields with Added Authorized - Reserved and Not Authorized - Reserved |
System Menu>License Information>Smart License Management |
|
Added the fields Reserved Count, License Control, Current License Type, Overage Allowance, and I have purchased High Availability License |
System Menu>License Information>Smart License Management |
|
Added information about the points to be considered before enabling FIPS |
Command Line Interface>Utils Commands>utils fips |
|
Added the new alerts EmailOAuthConnectionFailed and EmailAuthenticationFailed |
Real-Time Monitoring>Tools>Alerts>Unified CCX Alerts |
|
Added the new fields Authentication Type and Private Key Added a note for Email password field |
Subsystems Menu>Chat and Email Menu Options>Contact Service Queues |
|
Added information about accessibility support for visually challenged |
Subsystems Menu>Chat and Email Menu Options>Chat Widgets |
|
Updated Localize Accessibility Messages |
Subsystems Menu>Chat and Email Menu Options>Chat Widgets>Chat Widget Configuration>Integration of Chat Code into CustomerWebsite>Localize Accessibility Messages |
|
Added a new topic to list Specific License Reservation commands |
Command Line Interface>Specific License Reservation Commands |
|
Added the new field HTTP |
Subsystems Menu>Chat and Email Menu Options>Mail Server Configuration |
|
Included Agent Device Selection |
System Menu>System Parameters |
|
Included Auto Answer |
Provision of Unified CCX>Teams Configuration Subsystems Menu>RmCm Menu>Teams Configuration |