Cisco Finesse

New Features

View Locked Out Users

To view the locked out users, a new CLI utils finesse locked_out_users list command is added. For more information, refer to the Desktop Properties section in the Cisco Finesse Administration Guide.

Desktop Interface APIs

Three new APIs are introduced. These APIs can be used for desktop development. The new APIs are as follows:

  • Desktop Configuration

  • Languages List

  • Verify Desktop and Third-Party URLs

For more information on the APIs, see the Cisco Finesse Desktop Interface API Guide on DevNet.

Updated Features

SystemInfo API is now authenticated when accessed through VPN-less reverse-proxy. To use alternatives in nonauthenticated mode, refer to the Cisco Finesse Desktop Interface API Guide on DevNet.

Important Notes

None.

Deprecated Features

Notifications over BOSH (Long Polling)

In this release, support for notifications over BOSH (long polling) is deprecated. Notifications over direct XMPP (over TCP) and Websocket-based transports are the replacements.

Removed and Unsupported Features

Cisco Finesse Trace Logging

In this release, the following CLIs are removed:

  • utils finesse trace enable

  • utils finesse trace disable

The replacement is the utils finesse log commands that are used to add, delete, update, or view a custom log configuration in the Cisco Finesse system.

Third Party Software Impacts

None.