POD. user.CourtesyCallbackEnabled
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Length: 36
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Unique identifier for use with Cisco Context Service to propagate call or task context data.
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user.CourtesyCallbackEnabled
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Required
for using Courtesy Callback.
Length:1
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Used to
determine if Courtesy Callback must be offered to a caller.
Valid
values are:
"1" = Yes
"0" = No
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user.cvp_server_info
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Length: 15
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Used by
Unified CVP to send the IP address of the Call Server sending the request to
Unified ICME.
Example:
An IPv4 address like 192.168.150.181
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user.microapp.currency
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Value: 6
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Currency
type.
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user.microapp.error_code
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Value: 2
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Return
status error code to be returned from the Unified CVP to Unified ICME/ICMH upon
a False return code in the Run Script Result.
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user.microapp.fetchaudio
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Recommended length: 20; but length depends on the filename.
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Filename
for audio to be played by the VXML gateway while the gateway loads and
processes the requested resource when there is significant network latency.
Default:
none
Example:
"flash:holdmusic.wav"
Note
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This
feature is not supported in Cisco VVB.
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user.microapp.fetchdelay
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Length: 1
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The
length of time (in seconds) to wait at the start of the fetch delay before
playing the audio specified by
user.microapp.fetchaudio. This setting only takes effect if
the value of fetchaudio is not empty.
Default:
2 seconds; used to avoid a "blip" sound heard in a normal network scenario
Setting
this value to zero plays hold music immediately, for a minimum of five seconds.
Values: 1
to 9
Note
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This
feature is not supported in Cisco VVB.
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user.microapp.fetchminimum
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Length: 1
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The
minimum length of time to play audio specified by
user.microapp.fetchaudio, even if the requested resource
arrives in the meantime. This setting only takes effect if value of fetchaudio
is not empty.
Default:
5 seconds
Values; 1
to 9
Note
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This
feature is not supported in Cisco VVB.
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user.microapp.isPostCallSurvey
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Length: 1
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Used to
determine if post call survey must be offered to a caller after the agent hangs
up.
Valid
values: "y" or "Y" is "Yes"
"n" or
"N" is "No"
Default
value is "Yes"
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user.microapp.locale
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Value: 5
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Locale, a
combination of language and country which defines the grammar and prompt set to
use.
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user.microapp.media_server
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Required for any IVR
scripting.
Maximum
length: 210 characters
Recommended length: 30
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Root of
the URL for all media files and external grammar files used in the script.
HTTP and
HTTPS schemes can be specified as:
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user.microapp.play_data
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40
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Default
storage area for data for Play Data micro-application.
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user.microapp.sys_media_lib
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10
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Directory for all system media files, such as individual digits, months,
default error messages, and so forth.
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user.microapp.app_media_lib
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Maximum
length: 210 characters
Recommended length: 10
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Directory for all application-specific media files and grammar files.
You can
also set this value to ".." (literally two periods in quotes), which bypasses
the user.microapp.app_media_lib and user.microapp.locale ECC Variables when
writing a URL path. For example, if you set the user.microapp.app_media_lib to
"..", the path:
http://server/locale/../hello.wav
would
really be:
http://server/hello.wav
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Note
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The
system and application media libraries need message and prompt files created or
recorded for each locale that is referenced. For more information, see
Pass Data to Unified ICME.
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user.microapp.grammar_choices
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Configurable on
Unified ICME.
Maximum length: 210 characters.
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Specifies the ASR choices that a caller can input for the Get Speech
micro-application. Each option in the list of choices is delimited by a forward
slash (/).
Note
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If
text is placed in this variable that is longer than the variable is configured
to handle, only the first 210 characters are sent.
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user.microapp.inline_tts
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Configurable on the ICM. Maximum length: 210 characters.
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Specifies the text for inline Text To Speech (TTS).
Note
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If
text is placed in this variable that is longer than the variable is configured
to handle, only the first 210 characters are sent.
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user.microapp.input_type
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Value:
1
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Specifies the type of input that is allowed.
Valid
contents are:
If you
are not using an ASR, you can set this variable to D. If you
are using an ASR, you can set the variable to either D or B.
Note
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With
input_mode set to "B" (both), either DTMF or speech is accepted,
but mixed mode input is not. Once you begin entering with one mode, input using
the other mode is ignored and has no effect.
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user.microapp.caller_input
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Configurable on Unified ICME/ICMH. Maximum length: 210 characters.
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Storage
area for any ASR input that is collected from Get Speech.
Note
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Get
Speech text results are written to this ECC variable. Results
from Get Digits or Menu micro-applications are written to the
CED.
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user.microapp.pd_tts
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Value:
1
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Specifies whether Unified CVP’s Text To Speech (TTS) or media files must be
played to the caller.
Valid
contents are:
-
Y - Yes, use TTS
capabilities
-
N - No, do not use
TTS capabilities; play media files instead.
Note
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Used
only with Play Data micro-application.
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user.microapp.UseVXMLParams
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Value:
1
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This
parameter specifies the manner in which you pass information to the external
VoiceXML. Set this parameter to either
"Y"
(for yes) or
"N"
(for no).
Y uses
the values in the user.microapp.ToExtVXML variable array. N appends the
name/value pairs in user.microapp.ToExtVXML to the URL of the external
VoiceXML.
Default:
"N"
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user.microapp.ToExtVXML
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210
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This
variable array sends information to the external VoiceXML file. Must be
configured as Array variables, not Scalar variables, even if the array length
is set to 1.
For more information on user.microapp.ToExtVXML variable
length, see the
Configure the CCE Script for Courtesy Callback
section.
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user.microapp.FromExtVXML
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210
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This
variable array returns information from the external VoiceXML file. Must be
configured as Array variables, not Scalar variables, even if the array length
is set to 1.
See
Pass Data to Unified ICME
for more information.
For more information on user.microapp.FromExtVXML variable
length, see the
Configure the CCE Script for Courtesy Callback
section.
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user.microapp.override_cli
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Configurable on Unified ICME/ICMH. Maximum length: 200 characters.
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Used by
system to override the CLI field on outgoing transfers.
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user.microapp.metadata
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The
variable length would normally be configured as 62 bytes, but if ECC space is
restricted, you can configure it as 21 bytes.
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Following the Menu (M), Get Data (GD) and Get Speech (GS) micro-applications,
Unified CVP returns information about the execution of that micro-application.
The
user.microapp.metadata ECC variable is structured as follows:
m|con|tr|to|iv|duratn|vruscriptname
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user.microapp.uui
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Configurable on Unified ICME/ICMH. Maximum length: 131 characters.
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Used to
pass user-to-user information back to Unified CVP from Unified ICME/ICMH.
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user.sip.refertransfer
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Optional
Maximum
length: 1 character.
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SIP
Service uses REFERs when transferring to the agents:
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user.suppress.sendtovru
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Optional
Length:
1
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Suppress the Temporary Connect message generated by SendToVRU node (explicitly
or implicitly, for example by a Translation Route to VRU node).
Used in
call flows where the Temporary Connect is generated right before the Connect
message (that is, no Run Script messages expected) to avoid the extra overhead
of setting up a VRU leg temporarily before the Connect arrives.
Valid
values are: "y" or "Y" (yes, suppress the message)
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