Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Added steps to connect to the remote desktop of the Reporting Server machine and add a user for the Cisco CVP WebServicesManager in the Unified CVP Reporting Server Setup section

Managing Devices

April 2021

Edge Chromium (Microsoft Edge) updates in Accept Security Certificates section

Cisco Unified Customer Voice Portal

December 2020

Initial Release of Document for Release 12.5(1)

January 2020

Added section on Operations Console (NOAMP)

Operations Console (NOAMP)

Added Smart Licensing information

Smart Licensing

About This Document

The Administration Guide for Cisco Unified Customer Voice Portal provides the following information:

  • Understand the Operations Console interface and how it is used for configuration, error handling, and Control Center operations.

  • Manage devices and Cisco Unified CVP users.

  • Perform bulk administration, SNMP agent setup, and launch tools.

Audience

This guide is intended for managers, Unified CVP system managers, Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent Management Hosted (Unified ICMH) system managers, VoIP technical experts, and IVR application developers, who are familiar with the following:

  • Configuring Cisco Gateways

  • Configuring Cisco Unified Communications Manager

  • ICM Configuration Manager and ICM Script Editor tools for call center operations and management

Related Documents

  • Solution Design Guide for Cisco Unified Contact Center Enterprise

  • Configuration Guide for Cisco Unified Customer Voice Portal

  • Installation and Upgrade Guide for Cisco Virtualized Voice Browser

  • Developer Guide for Cisco Virtualized Voice Browser

  • Solution Port Utilization Guide for Cisco Unified Contact Center Solutions

  • Operations Guide for Cisco Virtualized Voice Browser

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Cisco Bug Search Tool

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