Change History
The following table lists changes made to this guide for Cisco Finesse 11.6(1) release version:
Change |
See |
Date |
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Initial release of the document for Release 11.6(1) |
August, 2017 |
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Supervisors can view the recent call history of an agent. |
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Supervisors can view the recent state history of an agent. |
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Agents and Supervisors can make calls from Ready State. |
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An Agent or Supervisor can view their call history by clicking on the 'My History' tab. Also, can initiate a call back using the Make Call icon. |
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Few behavioral changes in Wrap Up state. |
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Queue Statistics gadget is enabled by default as part of Cisco Finesse new installation. |