Certificates and Secure Communications
For secure Cisco Finesse, Cisco Unified Intelligence Center, AWDB, and Live Data server-to-server communication, perform any of the following:
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Use the self-signed certificates provided with Live Data.
Note
When using self-signed certificates, agents must accept the Live Data certificates in the Finesse desktop when they sign in before they can use the Live Data gadget.
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Obtain and install a Certification Authority (CA) certificate from a third-party vendor.
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Produce a Certification Authority (CA) certificate internally.
Note |
After the successful upgrade, the CAs that are unapproved by Cisco are removed from the platform trust store. You can add them back, if necessary.
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