Unified CCE Voice Routing Setup
Configure an Agent Targeting Rule
Note |
You can use ATR(Agent Targeting Rules) to log into an agent. |
Procedure
Step 1 |
Add/configure an IP Phone on Unified CM. |
Step 2 |
Create/configure an ATR on the system software by selecting .This step ensures that Unified ICM can send this string to the Unified CM to initialize the device. |
Step 3 |
Associate the device in Unified CM with the selected Global User. Maps the user and CTI Route Point. |
Duplicate Extensions in Multi-site Installations
You can use duplicate extensions in different sites in a multi-site Unified CCE configuration. To accomplish this, you must associate the device targets with the appropriate peripheral using the /PID configuration parameter. This ensures that the device target is tied to the peripheral and is not recognized by other peripherals.
To associate a device target with a peripheral:
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Add or modify single device target entries using the Device Target Explorer. (Use the Device Target Bulk (Insert) tool when adding a new device.)
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Set the Configuration Parameter field to /PID <xxxx>, where <xxxx> is the four-digit Peripheral ID (that is, /PID 5000). When you save this change, it takes effect immediately. You do not need to cycle the Unified CM PG Node services for this to take effect.